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Taking it to the Next Level:

Social Media and Exceptional Customer

Service for Banks

We need to talk about

customer service and

Facebook soon…

The 4 Decisions

© DelCor Technology Solutions

#1 Define participatory culture & impact to banks

© DelCor Technology Solutions

#2 Discuss ways banks can adapt from push to pull communication

© DelCor Technology Solutions

#3 Identify six participatory principles for today’s banks

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Film Title

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Strategy

© DelCor Technology Solutions

#1 Define participatory culture & impact to banks

Title of your presentation© your company name. All rights reserved.

© DelCor Technology Solutions

#2 Discuss ways banks can adapt from push to pull communication

© DelCor Technology Solutions

#3 Identify five participatory principles for today’s banks

© DelCor Technology Solutions

#1 Define participatory culture & impact to banks

© DelCor Technology Solutions

#2 Discuss ways banks can adapt from push to pull communication

© DelCor Technology Solutions

#3 Identify six participatory principles for today’s banks

KiKi L’Italienklitalien@delcor.com@kikilitalien on Twitter