social media communication for city government

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How to Communicate via Social Media by Kristy Fifelski City of Reno Web Services Manager Social Media for Government Conference Dallas, Texas | March 23-24, 2010 ©2010 City of Reno, Nevada with a minimal budget and reduced staff p.s.

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Presentation by Kristy Fifelski at the Social Media for Government Conference in Dallas, Texas on March 24, 2010. Focuses on research and City of Reno case study for using social media with limited resources.

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  • 1. How to Communicate via Social Media by Kristy Fifelski City of Reno Web Services Manager Social Media for Government Conference p.s. Dallas, Texas | March 23-24, 2010 with a minimal budget and reduced staff 2010 City of Reno, Nevada
  • 2. Most cities dont have a large number of fans cities on & followers social media with 500+ fans on facebook: 16% followers on twitter: 9% Penn Fels Institute of Government, Making the Most of Social Media; 7 Lessons from Successful Cities,
  • 3. Lets get hands-on Set up a blog (and integrate with your website) Implement time-savers (why we RSS)
  • 4. Well also explore Staff considerations (taking a look at who, what, how and why in the world) New trends (like direct content management system integration)
  • 5. Setting up a blog Its so easyeven he can do it. Slogan /image from GEICO ad campaign
  • 6. WordPress open source blogging software
  • 7. Around the Arch blog
  • 8. the power of the share button
  • 9. now, you dont even need a savvy website to share it
  • 10. Renos YouTube Channel
  • 11. get a government channel Email: [email protected] with this info: Name of govt, govt department, or agency Your .gov website URL Account name you've registered on YouTube (username) Email address youre using to manage the account Any other info about your plans to launch the channel, and what type of content you plan to post * May take up to a month for YouTube approval
  • 12. Googles Fiber for Communities project proved that social media works for cities
  • 13. & cities realized that its ok to have a little fun with social media
  • 14. Renos gigabit YouTube video http://www.youtube.com/watch?v=pVT2tHI96x8
  • 15. Some of the best videos arent the ones that took the most preparation http://www.youtube.com/cityofreno#p/c/45FBE0D6C4E1D603/0/5c_S8nT SoEM
  • 16. YouTube video playlists automatically post on website
  • 17. Reno on twitter
  • 18. Reno on facebook
  • 19. lets talk more about staffing considerations
  • 20. CMS integration
  • 21. excellent report for city governments just getting started
  • 22. where to get numbers - facebook.com/press/info.php?statistics - en.wordpress.com/stats
  • 23. Contact me Kristy Fifelski Web Services Manager City of Reno, Nevada [email protected] 775-785-5818