social login – customers say it’s a good solution
Post on 14-Sep-2014
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DESCRIPTION
92% of shoppers abandon a website when asked to register or recover forgotten password! A seemingly simple and innocent registration form/login box can pull your customer away from your brand and make them join your competition. Study reveals 80% of US social network users prefer to connect with brands using Facebook. This colossal number truly determines Social Login is absolutely necessary for keeping the customers engaged on website and make their interaction with you a seamless social experience. This can significantly reduce the dropouts and enrich the entire engagement with users never having to sweat and leave pissed off for the want of a long-forgotten password or registering a new. Social login offers consumers the ability to register and log in on websites with a social network profile. ShopSocially’s social login app helps achieve this and drive user engagement and sales conversions. It simplifies the login experience on e-commerce sites via fully integrating social at this major customer touch point and makes the website registration process a breeze for customers. Moreover it also helps boost your social ROI. Here's a quick presentation with some interesting stats on why you should be using Social Login for your business.TRANSCRIPT
SOCIAL LOGIN IS NOW MAINSTREAM
STANDARD LOGINWHY ARE CUSTOMERS FED UP?
Standard Login
of consumers are bothered by the need to create new accounts on a websites86%
may leave the site or not return 54%go to a different site, if possible26%leave/avoid the site 6%say they will complete the registration 14%
Source prweb
users leave a site instead of resetting or recovering Login information92%
Standard Login
Source: ConversionXL
SOCIAL LOGINWHY CUSTOMERS LOVE IT
Social login offers consumers the ability to register and log in on websites with a social network email address.
What is Social Login?
Customers are not only familiar with Social Login…
Customers are familiar with Social Login87%
Source: Consumer research report janrain + blue
… they are demanding it!
responded that Social Login is “a good solution that should be offered”77%
SOCIAL LOGINIT’S A GOOD
SOLUTION
Source prweb
When offered, customers use it more than traditional login
51%
And the vast majority of those who use it, love it!
SOCIAL LOGINWHY YOU WILL LOVE IT
Increase Site Conversions and ROI
Advantages of Social Login
socially logged in consumers view 67% more pages +67% Page Views
socially logged in consumers spend 56.2% more time on site +56% More Time
SOCIAL LOGIN INCREASES USER ACQUISITION BY AN AVERAGE OF 33%
Impact on Business Performance
Websites average a 33.2% increase in new registrations with Social Login+33% New Registrations
Social Login improves the quality of registered user data by an average of 25.8%+26% Data Accuracy
30% of support calls are regarding forgotten password support, and the average cost for a password rest is $70.
Reduced Support Costs
Social Login @ ShopSocially
Customer Loyalty | Increase Signups and Conversions
EMBED SOCIAL LOGIN TODAY
Why Choose ShopSocially?
5X Scalability and ReliabilityA dedicated server stack for Social Login with built in redundancies, fail over, etc. to ensure there is no down time.
Social Targeting Social targeting enables you to create a personalized user experience on your website. Leverage data to run other social campaigns.
Social Login provides access to rich user profile data.
Why Choose ShopSocially?
Seamless IntegrationCustomers can use ShopSocially dashboard to easily enable or disable the social login widget on any page without any additional technical integration.
ShopSocially enables social login data to be routed in a unified manner into three different streams:
Customer databaseSocial reporting engine Social targeting engine
EMBED SOCIAL LOGIN TODAY&
DRIVE SOCIAL ROI
ADDITIONAL STATS
Rapid signup: It’s faster than registering for a site the traditional way.
Advantages of Social Login
CUSTOMERS
SOCIAL LOGIN
PREFERENCES
Q1, 2014Source: sproutsocial
Reduces Dropouts: Increase sales conversion by reducing dropouts at registration.
Advantages of Social Login
40% OF CONSUMERS (2 OUT OF EVERY 5)
PREFER SOCIAL LOGINS OVER
CREATING A NEW
ACCOUNTSource: smartinsights
Social Login – Customers say it’s a good solution
Social login fans have posted a comment in their social networks about a product78%Are influenced by messages from people in their social networks and consider buying new products or service
83%
Say product reviews increase their likelihood to purchase 69%
Choose companies based on friend’s reviews82%
Among77%
Populatio
nSource prweb
Become more relevant with Social Sharing
68%Of consumers go to social networking sites to read product reviews.
50%Or more use social networks to provide product feedback.
59%Of consumers say user-generated product reviews have a significant or good impact on their buying behavior.
Source: smartinsights
Consumers want a relevant online experience, but are not getting one.
Traditional registration forms alone don’t solve the problem.
Social Login can help and consumers are ready to embrace it.
Key Takeaways