social learning framework - for workplace learning

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Social Learning Framework (v0.3) Aparna Nagaraj, June 2014

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Social Learning Framework (v0.3)

Aparna Nagaraj, June 2014

Onboard Early

Associate Profile

Open Source

Tech CoP

Insurance CoP

• CoPs – Per Technology, Domain, Customer, Geo, etc.

• Learner auto-enrolled into 2 or more CoPs recommended by BU, Academy

Auto-enroll to Communities of Practice

• People in the same Domain

• People in same Technologies

Recommend communities that interest others with similar profile

Ensure Daily Learning Flows

• Encourage learners to post daily Learning nuggets to CoP

• Encourage feedback via likes and comments

Make communities mobile-discussion-friendly

Example Profile:

CoPs - Sponsored / Moderated by Academy, COE, BU

Make it easy

Find information

Share information

DiscussFind what is happening

Find answers to questions

Find experts on subjects

Make it easy to

Build Personal Learning Network

Help learners build their PLN, based on their profile

Auto-Follow

•Seniors in BU

•SMEs related to associate’s profile

•Peers within team

Recommend based on profile

•Groups to join

•People to follow

•Hashtags to follow

•Blog RSSFeeds to Subscribe

Encourage Working Out Loud

Encourage sharing about their Workday

• What they are working on each day

• Offline discussion that triggered a thought

• Problems they face

• Ideas they get

Encourage conversation

• Feedback on other’s thoughts

• Ideas to others’ problems

• Gut feel on others’ ideas

Use Microblogging

Leaders Work out Loud

System capability

Make Sharing Easy

• Bookmarks - Resources found

• Blog – Lessons learnt

• Microblogs – Share an insight and trigger a discussion

Make it easy to share

• Job Aids - Solutions that worked

• Learning paths – Resources that help in learning

Make it easy to update, personalize, reuse

Share from anywhere in a

single click

Recognize Sharing

• Ask & Answer

• Comment and discuss

• Share and trigger discussions

• Reuse and share personalized artifacts

• Number of people collaborated with to produce shared artifacts

• Number of reuses of artifacts shared

Define Experts from what they share

System capable of identifying SME of CoPs by their sharing index

Leaders and Teams find whom to approach for

focused help

Bring Expert Consultation to Workplace

When CoPs and Job Aids have already been used, yet insufficient

Bring an SME to Workplace for Consulted help in solving a problem

If SME recommends up-skilling the team as long term solution

Provide a Learning Path to up-skill

Formal Training as the last resort

SME helps in updating / creating a job aid

Social Learning Framework

Enable Workplace Learning

Onboard Early to

Communities

Help build Personal Learning Networks

Make sharing

easy

Encourage Working Out Loud

Recognize Sharing

Bring Expert

Consultant to

Workplace

Learn from others, Reflect, Share to others

Learn from what others share

Share bookmarks, microblogs,

comments with minimal clicks

Leaders show the way

Define SME by their sharing

index

Focused connect with SME

Make way for Social Learning

Facilitate CoPs

Help build PLN

Let learning paths and content be personalized and rated by learner

Make it easy to Find, Organize, Personalize

and Share

Recognize sharing

Academy

System

BU Leaders

Work out Loud

Help create/update a repository of Job Aids

Workplace Learning

Workplace Learning - Need

• Move to a new role

• New domain, Technology, Customer

• Join a project team

Prepare for change

• Find Solutions to complete work at hand

In the Course of Work

Learning to prepare for change

Recommend a Learning Path

New to Project

New Technology

New Domain

New Customer

New To Role

New Process

New Responsibili

ties

Experienced members

Learning Function

Recommend CoPs, Team communities to - Join- Listen in- Learn from

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Provide Daily Learning Flows to stimulate learning through the learning path

3Personalize the Learning Path

Undergo formal learning

Suggest to Refine Learning Path

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5

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Lear

ne

r

Learning in the course of work

Search the

internet, Ask a peer

Try various options

Solve the problem at hand

Learnt by solving

On facing a problem to solve,

When the problem repeats in the future, in another team – How can a Self-Directed

Learner make use of this?

Build a Performance

Support System

Performance Support

For Self-Directed Learners

In the moment of Need

Is a Community of Practice available to go to?

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Search and Ask

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Solve It

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Narrate Work

Is there a knowledgebase to add a new job aid to?

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Share

Personal Learning Network – Is it easy

to share to?

Is Collaborative bookmarking

available?

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