social learning framework - for workplace learning
TRANSCRIPT
Onboard Early
Associate Profile
Open Source
Tech CoP
Insurance CoP
• CoPs – Per Technology, Domain, Customer, Geo, etc.
• Learner auto-enrolled into 2 or more CoPs recommended by BU, Academy
Auto-enroll to Communities of Practice
• People in the same Domain
• People in same Technologies
Recommend communities that interest others with similar profile
Ensure Daily Learning Flows
• Encourage learners to post daily Learning nuggets to CoP
• Encourage feedback via likes and comments
Make communities mobile-discussion-friendly
Example Profile:
CoPs - Sponsored / Moderated by Academy, COE, BU
Make it easy
Find information
Share information
DiscussFind what is happening
Find answers to questions
Find experts on subjects
Make it easy to
Build Personal Learning Network
Help learners build their PLN, based on their profile
Auto-Follow
•Seniors in BU
•SMEs related to associate’s profile
•Peers within team
Recommend based on profile
•Groups to join
•People to follow
•Hashtags to follow
•Blog RSSFeeds to Subscribe
Encourage Working Out Loud
Encourage sharing about their Workday
• What they are working on each day
• Offline discussion that triggered a thought
• Problems they face
• Ideas they get
Encourage conversation
• Feedback on other’s thoughts
• Ideas to others’ problems
• Gut feel on others’ ideas
Use Microblogging
Leaders Work out Loud
System capability
Make Sharing Easy
• Bookmarks - Resources found
• Blog – Lessons learnt
• Microblogs – Share an insight and trigger a discussion
Make it easy to share
• Job Aids - Solutions that worked
• Learning paths – Resources that help in learning
Make it easy to update, personalize, reuse
Share from anywhere in a
single click
Recognize Sharing
• Ask & Answer
• Comment and discuss
• Share and trigger discussions
• Reuse and share personalized artifacts
• Number of people collaborated with to produce shared artifacts
• Number of reuses of artifacts shared
Define Experts from what they share
System capable of identifying SME of CoPs by their sharing index
Leaders and Teams find whom to approach for
focused help
Bring Expert Consultation to Workplace
When CoPs and Job Aids have already been used, yet insufficient
Bring an SME to Workplace for Consulted help in solving a problem
If SME recommends up-skilling the team as long term solution
Provide a Learning Path to up-skill
Formal Training as the last resort
SME helps in updating / creating a job aid
Social Learning Framework
Enable Workplace Learning
Onboard Early to
Communities
Help build Personal Learning Networks
Make sharing
easy
Encourage Working Out Loud
Recognize Sharing
Bring Expert
Consultant to
Workplace
Learn from others, Reflect, Share to others
Learn from what others share
Share bookmarks, microblogs,
comments with minimal clicks
Leaders show the way
Define SME by their sharing
index
Focused connect with SME
Make way for Social Learning
Facilitate CoPs
Help build PLN
Let learning paths and content be personalized and rated by learner
Make it easy to Find, Organize, Personalize
and Share
Recognize sharing
Academy
System
BU Leaders
Work out Loud
Help create/update a repository of Job Aids
Workplace Learning - Need
• Move to a new role
• New domain, Technology, Customer
• Join a project team
Prepare for change
• Find Solutions to complete work at hand
In the Course of Work
Learning to prepare for change
Recommend a Learning Path
New to Project
New Technology
New Domain
New Customer
New To Role
New Process
New Responsibili
ties
Experienced members
Learning Function
Recommend CoPs, Team communities to - Join- Listen in- Learn from
1
2
Provide Daily Learning Flows to stimulate learning through the learning path
3Personalize the Learning Path
Undergo formal learning
Suggest to Refine Learning Path
4
5
6
Lear
ne
r
Learning in the course of work
Search the
internet, Ask a peer
Try various options
Solve the problem at hand
Learnt by solving
On facing a problem to solve,
When the problem repeats in the future, in another team – How can a Self-Directed
Learner make use of this?
Build a Performance
Support System