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Page 1: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Copyright © 2014 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon

Company.

Social Learning and utilizing it within

todays workplace

Talat Riaz

Page 2: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

How do YOU learn…

How did you learn how to do your job?

How do you solve problems at work?

Where do you go for the knowledge you need to advance your career?

Page 3: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

What technologies do you use?

Smartphones

Tablets

Google

Social media

Organisation LMS

Page 4: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Social Learning

Page 5: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Social learning goes back a long way…

Page 6: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Social learning is a normal part of life

Page 7: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Social Learning – A quick history

Page 8: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

EVERY

60SECONDS

ONLINE

Social Learning…

Page 9: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Question

What do you think are the top 5 learning tools in use

today?

Page 10: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Top 10 Learning Tools

7 10SOCIAL MEDIA TOOLS

OUT

OF

1 42

8

10

9

3

765

Page 11: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Jane Hart “Social Learning Handbook 2014”

5 key characteristics of high performing knowledge workers ...

Learners are changing…

1. Learning in the flow of workintegrated

2. Continuously unstructured

3. On demand responsive

4. Socially collaborative

5. Autonomously choosy

Page 12: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Social Technology Users

Page 13: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Social Technology Users

Learners are not just consuming content…

They’re generating it too!

Page 14: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Question

How would you rate the importance of social learning with in your

organisation?

Page 15: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Is Social Learning a Fad?

Disagree

http://c4lpt.co.uk/litw-results/

40%

9%

12%

2%

37%

Strongly Disagree Neutral Agree Other

Page 16: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

33%

52%

85%79%

75%

61%

Collaborative team learning

Conversations and meetingwith people

Personal and Professional Networking

External blogs and news feeds

Company training or e-Learning

Self-directed study of externalcourses

http://c4lpt.co.uk/litw-results/

Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important”

Changing Preferences in Workplace Learning

Page 17: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

http://www.caracorp.com/documents/CARA_SocialMediaImpact_PulseSurveyReport.pdf

The CARA Group’s survey into informal learning found:

81% believe social offers valuable learning

98% believe social is changing learning and accessing information

99% believe formal learning is enhanced by social informal learning either very much (64%) or somewhat (35%)

Social Learning Perceived as Valuable

Page 18: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Modern Workplace Learning

10 : 20 :70

Page 19: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Question

Other than a corporate facebook and twitter presence.

Do you have social learning tools and/or strategy?

Page 20: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Social Technology Adoption

18%

47%

34%

Adoption of Social Learning Technologies within Organisations

Yes

To some Extent

No

Page 21: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Social Technology Strategy

Human Capital Media

Page 22: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Using Social Learning

Human Capital Media

Page 23: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

S.L.T in Use

Human Capital Media

Page 24: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Communities of Practice

Page 25: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Learning Content Best Suited for S.L.T

Human Capital Media

Page 26: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Sample Blend by Industry

Potential Learning Blend:

Transportation

Informal self-directed

10%

Informal Social Learning10%

20%Formal

80%Formal

Informal self-directed

10%

Informal Social Learning70%

Potential Learning Blend:

Retail

Page 27: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Sample Blend by Function

Informal self-directed

40%

50%Formal

15%Formal

Informal self-directed

5%

Potential Learning Blend:

Finance

Informal Social Learning10% Informal Social Learning

80%

Potential Learning Blend:

Sales

Page 28: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Question

What are the perceived barriers to social learning within your organisation?

Page 29: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

http://masie.com/Surveys/social-learning-survey-results.html

Barriers to Social Learning

1. Organizational culture

2. Technical savvy

4. Technologyinfrastructure

5. Financial6. Difficult to

Measure

3. Generational culture

7. Relationship with IT

8. Relationship with Legal / HR

Page 30: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

Measuring Impact of Social Learning

Human Capital Media

Page 31: Social Learning and utilizing it within todays workplace · Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important ... Social Learning Perceived

70

20

10

Training Spend

Most of training spend is here

Learning from peers, Collaboration

On the Job, JIT, Personalised and informal