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Social Design To make it a better cat and mouse game June 2012 – Rick Mans – Social Media Lead

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Page 1: Social Design - Making it a better cat and mouse game - #socialbydesign

Social Design To make it a better cat and mouse game

June 2012 – Rick Mans – Social Media Lead

Page 2: Social Design - Making it a better cat and mouse game - #socialbydesign

Rick Mans

Capgemini

@rickmansslideshare.net/rickmansdontmindrick.com

Page 3: Social Design - Making it a better cat and mouse game - #socialbydesign

We seem to be excited about great customer service

Page 4: Social Design - Making it a better cat and mouse game - #socialbydesign

70% of all complaints on social media is because of a 'double

failure'

Page 5: Social Design - Making it a better cat and mouse game - #socialbydesign

57% has to switch from web to phone

Page 6: Social Design - Making it a better cat and mouse game - #socialbydesign

59% moderate to high effort to solve their issue

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59% being transferred

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62% have to repeatedly contact the company to solve

the issue

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79% of consumers have passed on a negative experience

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82% will stop doing business with a company because of a

negative experience

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Loyalty Prevention Department

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A cat and mouse game

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Consumers are not the mice

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f-commerce

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f-commerceFa

il

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What the audience is doing

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Your offer

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Best practices?

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PaParticipation

DaData

TrTrust

ShShareable

Social Design Elements

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

Page 27: Social Design - Making it a better cat and mouse game - #socialbydesign

PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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Page 35: Social Design - Making it a better cat and mouse game - #socialbydesign

PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

Page 39: Social Design - Making it a better cat and mouse game - #socialbydesign

PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

Page 40: Social Design - Making it a better cat and mouse game - #socialbydesign

PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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PaParticipation

DaData

TrTrust

ShShareable

CoConnectivity

IdIdentity

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Rick Mans

Capgemini

@rickmansslideshare.net/rickmansdontmindrick.com

Page 46: Social Design - Making it a better cat and mouse game - #socialbydesign

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Cat and mouse Type of the game outdoor game Age of children from 4 to 7 years old Materials No need of any materials Number of players up to 30

The Cat and the Mouse

Cat and Mouse: Come to my house! (primeras páginas)

Little Cat and Little Mouse

A game of cat and mouse

Cat and Mouse: Come to my house! (primeras páginas)€¦ · C a t a n d M o u s e Stéphane Husar · Loïc Méhée Aprendo inglés con Cat and Mouse Come to my house! Cat and Mouse

Christian Object Lesson - Cat and Mouse

Cat & Dog Doctor - Kids Game

Cat And Mouse Story

Cat and Mouse: Feelings (primeras páginas)

The Cat and the Mouse - Aaron Copland

New Cat-Mouse-Cheesehayes/teaching/cs361-fall13/... · 2013. 11. 20. · Cat can’t catch mouse: mouse can keep the hole between them. Mouse can’t get cheese, because cat can get

The Cat And The Mouse Ans

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Hitagiri Cat and Mouse Tangle Complete)

cat mouse · cat mouse bat house twinkl.com twinkl.com twinkl.com twinkl.com. tree fox bee box twinkl.com twinkl.com twinkl.com twinkl.com. car frog star dog twinkl.com twinkl.com

Story of the Cat and the Mouse

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