UP!Soaring Above the Clouds

2

I am a sad balloon, coz’ my

buddiesare high above me in the

clouds

3

Standardize

Outlook ExchangeE-mail / Calendar

SkypeVideoconferencing, Telephone

Sharepoint Windows File

SharingCollaboration

JD Edwards WorldInfor XA @ Graphics Team

4

Network Storage

Active storage

Local hardware

Shared on intranet

Redundancy for critical data

Passive storage

Saved at end of day

Cold backup sides

Business continuity plan to switch when needed

Stock, targets, QA Supplier billings

Active projects, jobs Past projects, documentation

Current month Closed months

Daily work Archive storage

Specifics

Private Public

Production

Development

Finance & controlling

Rest of company

Data input and output done through SOA, so employees do not notice when

switching to different storage.

5

Cloud Solutions

Development testing

systems

Direct supportRelease

and update

6

NetworkNew Incoming ISP Lines

ADSL Instead of ISDN

Higher Bandwidth

CISCO Audit

Hardware Upgrade

7

Help Desk

VIRTUAL (CALL CENTER)

Trained administrators

VIRTUALExperienced employees

VIRTUALExperts for

complex problemsThird level

J. D. Edwards support Second level

First level

8

Outsourcing

HQ in Wellington

9

Outsourcing

Maintenance

Outsorcing

Worldwide Support

No Need for Local IT Team

Fast Reaction Time

http://www-935.ibm.com/services/us/en/it-services/it-outsourcing-and-hosting.html

10

Budget

Cost center Outsourcing Smaller IT department

Reduce costProvide servicesProfit center

11

12

Defined problems

Problem Solve period

Organization structure Mid-term

IT budget Short-term

Long cycle period, slow services Short-term

Inconsistency, data loss Short-term

Only 5% of our software meet our own standards

Mid-term

Obsolete network Mid-term

13

New organizational structure

Help Desk

14

Outsourcing of help desk – why not?

Support team for J. D. Edwards

Knowledge base of our processes

Experienced professionals

Our employees – our problems

15

IT as a Profit Center

• Maintenance (by IBM)• Local SupportOutsourcing

• The result of outsourcing and centralized helpdesk

• A small group of specialists instead of a lot of general employees in field offices

Smaller IT department

• Less licenses• Test-servers are running on virtual devicesReduce cost

• More important internal chargeback prices• Ensure that the company's other business units

do not waste money on needless IT expenditures

Provide services

Auer, Joe. "IT as Profit Center? It Can Be Done." Computerworld. May 1, 2000.

16

Why use Skype?

Conference Calls Screen Sharing File Transfer Instant Messaging

Efficient Cost Reduction

✓Tested Pilot Version 5200 employeeAvg. 1.5 h internal calls / dayAvg. 0.5 h external call / day0.8 US¢/min

$329 472

https://www.telecombusinesshub.co.nz/mobile/Landline/Pages/Pricing.aspx

Telecom New Zealand15.6 US¢/min

$6 424 704

17

Cost of Storage Amazon Cloud Storage: $0,125 / GB / month

Data produced: 600 GB / month

Accumulated data for 3 years: 21600 GB

Accumulated Amazon Cost for 3 years: $49950

HP StorageWorks Network Storage System X1600 24TB SATA Model: $16000

Power, storage, administration, etc.: $10000 /year

Total Cost: $46000

After these 3 years, our NAS is almost filled, and although it costs 4000$ less, we didn't count on failures, or RAID. The cloud is limitless and 99,99% available.

18

Standardize communication

• Creating Information Security Policy to standardize communication channels, avoiding redundancy and security risks

• Allow to use only corporation’s official softwares and devices