so we've done apm. now what?

© 2012 SL Corporation. All Rights Reserved.

© 2013 SL Corporation. All Rights Reserved.1

So We’ve Done APM, Now What?

Rodney Morrison - VP of Products, SL Corporation

End to End Visibility



Webinar Agenda

• What is APM?• APM limitations• Disruptive technologies and Monitoring Trends• End to End Visibility• RTView Enterprise Monitor• Use Cases



What is APM?

• End User Experience • Transaction Monitoring• Deep Dive

• Other features– Topology mapping– Analytics



APM limitations

• Point solutions targeted to an application architecture• Don’t include all relevant data• Disruptive technologies like cloud make them

obsolete• Need to be integrated into a general monitoring

solution



Monitoring Trends – Disruptive technologies

• Open source and low cost infrastructure monitoring tools

• Cloud platforms• Devops• Big Data / Application Performance and Availability• Analytics



Monitoring Trends – New Requirements

• Reduce operational costs for support teams• Reduce number of point solutions in organization• Make teams more productive

– Enable teams to share information with transparency– Provide teams with focused information to do their job– Automate remedial action



What’s Next ? – End to End Visibility

• Incorporate all performance data – Infrastructure, network, middleware, application, APM

• Performance data management and storage• ECA – Event correlation and analysis• Service Model• Role/environment based for devops models



RTView Enterprise Monitor

Central Server Presentation Layer

YourSystems

ExistingMonitoring

Tools

Infrastructure

Middleware

Custom &Packaged

Apps

CMDB

Alert DefinitionsDependency Mapping

Reporting

Solution Packages

Java Clients

REST InterfaceHistorySQL

Notifications

Alerts Email VoicemailSMS

Historian

Browser Clients

Desktop TabletMobile Phone

Alert Server and Directory

Config Server

Display Server

SL RTView Enterprise Monitor Architecture

TIBCO EMS

TIBCO BusinessWorks

TIBCO BusinessEvents

Oracle WebLogic Server

IBM Tivoli Netcool

Oracle Coherence

VMware vSphere

Many More + Custom SPs




VMware

Amazon EC2

System Metrics

Generic JVM

Apache/Tomcat

IBM Websphere

RTView Enterprise Monitor~ Collects, analyzes and visualizes data from multiple disparate sources

Oracle Glassfish

Oracle WebLogic

OracleCoherence

TIBCO EMS(JMS)

TIBCOBusinessWorks

TIBCOBusinessEvents

CustomPackages

TIBCOActiveSpaces

RTViewClassic

and manymore...



RTView Classic

• Custom Views• Custom Solution

Packages• Custom Alert

Rule Templates



Case Study – Logistics Firm

• ~100 Virtual machines (VMWare), TIBCO, Oracle

• HP OpenView/Measureware and Foglight/ESX

• 24/7 combo ops/dev support team needed to increase efficiency, reducing incidents and time to repair



Central ConfigServer

Historian

Browser Clients


Central Display Server

VMWare OracleWeblogic

Oracle DB

Central Alert Server and Directory

TIBCOBusinessWorks

TIBCO EMS TIBCOBusinessEvents



Service Heatmap

• Provides information about Service health



Service History

• Provides information about Service health over time to expose patterns.



Service health by supporting components

• Provides information about whether a component is used and the Service health of the component



Drilldown

• Users can then drill down to look at gathered metrics relevant to a service for analysis of behavior



Case Study – Results

• Support teams now have end to end visibility of all supporting architecture components of their services

• Heavily used service and component level criticality indicators

• Implemented Notifications for Service alerts which indicate a combination of critical conditions which would be sent to the responsible party

• Plan to implement automation for complex restarts of services.



Case Study – Large Investment & Retail Bank

• 10-20 Departments, 100s of applications, 90,000 hosts

• Ops – Tivoli/Netcool, Ganglia

• Application support – Runbook, in-house solutions, APM, SMS/Email notifications from Ops

• Problem – App support teams not effective enough in reducing downtime and not cost effective



Central ConfigServer


Historian

Browser Clients

Devops - Customization with RTView Builder

Central Display Server

Tivoli/Netcool Ganglia APM tools

Central Alert Server and Directory

SatelliteDisplayServer

MessagingAutosys

SatelliteAlert and DirectoryServer

RTViewBuilder

Logfile Runbook



Health State By Department

• Top Level Heatmap indicates health state across an entire enterprise• Colors indicate impact alerts have on supporting apps and services



Alert Management

• Role based alerting let teams filter out alerts they are not directly responsible for and manage their resolution.



Case Study – Results

• Major Department areas now have end to end view• Departments have extended their solution for specialized

views, additional performance data and automation• 100s of support team members world wide readily

adopted new solution and work flow with success• New work includes integration with ServiceNow



RTView Enterprise MonitorEnd to End Visibility

• Flexible• Depth in Middleware monitoring• Scalable for large performance data collection• Provides Service Health, Event correlation and

management and Drilldown to metrics in a role based fashion.




Questions ?

so we've done apm. now what?

Technology

2013 sl corporation

2012 sl corporation

rights reserved

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