smg budget presentation - ci.tulsa.ok.us presentation (3-1-12).pdf · smg budget presentation bok...
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SMG Budget Presentation
BOK Center FYE 2013
Tulsa Convention Center FYE 2013
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BOK Center Past Performances
Taylor Swift Kings of Leon Santana
Foo Fighters Katy Perry Reba
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BOK Center Budget Trends
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IAVM Venue Excellence Award Winner – 2011. Given annually to only one arena in
the world.
IEBA Venue Executive of the Year (John Bolton) - 2011
Pollstar Magazine Arena of the Year nominee - 2011
Pollstar Magazine Facility Executive of the Year Winner – 2011 (John Bolton)
ACM Venue of the Year Nomination
….and many more
BOK Center Awards
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• Our Ticketing system allows us to send a survey after every event to the e-mail addresses of ticket purchasers.
• We can control the number and wording of the questions.
• We get on average 500 responses every event.
TDC After Event Survey
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•“Awesome show. Awesome venue. I’ll drive from OKC to Tulsa for a concert again.” •Me and my son always have a wonderful time attending functions at the BOK. This facility brings a lot of fun and a ton of memories that will last a lifetime.” •“Staff was super nice!! Thanks for having Reba! Best concert experience I have ever had, thanks to your staff!!”
TDC After Event Survey Comments
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• Once a year we send a survey to all past patron e-mail addresses.
• With questions like, Please list up to 5 acts you’d like to see that haven’t preformed at the BOK Center yet.
• We get Thousands of responses.
Once A Year Survey
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BOK Center Social Media
Facebook • Social networking
Twitter • Social networking • microblogging
You Tube • Video Sharing
Foursquare • Location based
social networking
Flickr • Image & video hosting
• Daily Updates/Posting to Facebook and Twitter • 26,124 fans for our Facebook page • 8,415 people following us on Twitter • 7,104 people signed up for our Insider Texts
ilike • Download & share
music online
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•Competition for shows, lots of venues, limited tour dates
• Need to increase Oilers and Shock teams sales of sponsorships, and individual, season, and group ticket sales
• Need more restaurants/bars/nightlife around BOK Center (in progress)
BOK Center Challenges
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Straight No Chaser OK PLAY! Children’s Expo Lisa Lampanelli
Antiques Roadshow Painted Pony Tulsa 66ers
Tulsa Convention Center Past Events
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• Mailed or e-mailed to each Promoter/Client after every event.
• 5 questions on a scale of
1 to 5 (Very Poor to Very Good).
• 1 question requesting any additional comments.
Tulsa Convention Center Surveys
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• What was your impression of the facility? • Average Score 4.85
• What was your impression with the building staff? • Average Score 4.73
• What was your impression of the food & beverage? • Average Score 4.63
• How was your experience with the parking area in general? • Average Score 3.67
• How was your overall experience? • Average Score 4.67
Tulsa Convention Center Surveys
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• Need more retail/restaurants in vicinity of Convention Center (drug stores, dry cleaners, shoe repair, etc.) • More direct flights from Tulsa Airport • Increased CVB contribution % to overall Convention Center business • Downturn in national economy impacting overall conventions and meeting business •Convincing state-wide meetings and conventions to rotate between OKC and Tulsa • Need more City wide convention business; Bassmaster type events
Tulsa Convention Center Challenges