SMB – the forgotten majority of UC?

Trefor Davies, CTO of Timico, ITSPA Council Member

 

ITSPA is the UK VoIP industry’s trade body, representing network operators, service providers and other businesses involved with the supply of VoIP services

to business and residential customers within the United Kingdom  

 For further information about ITSPA or ITSPA membership, please consult our website: www.itspa.org.uk  

 

ITSPA has the following aims: To encourage the innovation and development of the VoIP industry through the promotion of self-regulation and competition; To promote VoIP and Unified Communications as the viable alternative to traditional telephony services To drive up standards by promoting best practice within the industry

To foster trust amongst consumers through strong levels of consumer protection To represent the voice of VoIP providers to Ofcom, the UK Government and the EU institutions to ensure a favourable environment for the growth for VoIP To investigate solutions for industry relating, for example, to number portability, peering and interoperability 

 

Who are the Members:

• 60+ Members including Service Providers, Vendors and Consultants

  

What is an SMB?

Wikipedia: EU definitions <10 employees "micro"<50 employees "small"<250 employees "medium“

In the EU, SMBs comprise approximately 99% of all firms

Globally SMBs account for 99% of business numbers and 40% to 50% of GDP.

2014 Distribution of UK UC market by # employees

5000 or more

1,000 to 4,999

250 - 999

100 - 249

20 - 99

£0 £100 £200 £300 £400 £500 £600 £700

UC sales £m

Forrester 2009, assumes £=1.6 $

UK PBX Market

28%31%34%

47% 41%37% 25% 22% 18%

26%22%19%

10%14%

16% 29% 33% 36%

5%6%8%9%11%12%

13%14%

5%

29% 32%

35%36%

38% 39% 40% 40% 41%

2,7202,6702,6212,5572,456

2,3042,141

2,7922,807

2007 2008 2009 2010 2011 2012 2013 2014 2015

<100 Extns TDM <100 Extns IP >100 Extns TDM >100 Extns IP

UK CORDED PBX/IP PBX MARKETTotal Extensions Market (excl Micro PBX), by Size Segment, by Technology - 000s

Source MZA Associates

Internet Routing Table Entries

The problem UC seeks to solve

Source Sage

Components of UC

Source Sage

Benefits increase with size

Hosted VoIP typical users per site

1 6 11 16 21 26 31 36 41 46 51 56 61 66 71 76 81 86 91 96 101 106 111 116 121 126 131 136 141 146 151 1560

50

100

150

200

250

300

Customers

Use

rs p

er s

ite

Source Illume Consulting

Ofcom Broadband Speeds Growth

Upload speeds have also grown

256k > 1.3Meg >2.3Meg (annex M) > 10 Meg

 2 > 13 > 23 > 100 channels of G711 RT QoS being launched by BT in 2011

Standardisation - SIP Phones 2001

SIP Phones 2002

SIP Phones 2003

SIP Phones 2004

The SNOM IP Phone Portfolio

UC functions available - Skype

Jabber

Hosted Business Strength UC usually ties in with handset

IP Phone 2004

UC portal

Conclusion

UC is currently the domain of big Enterprise

Hosted UC makes it accessible to all