smartroom_by_hibox
TRANSCRIPT
Smartroom.tv Hospitality solutions for guests and staff
We are Hibox We started this company ten years ago with one thought in mind: To
make better Hotel TV systems. Today we develop, market and sell
our hospitality solutions that are used by people around the world.
With our solutions hotels, cruise ships and hospitals are able to
create a digital experience that meets the demands of the modern
user.
In this brochure you can read about our company and the solutions
we make for hospitality environments.
STAFFAN GRANHOLM
CEO & CO-FOUNDER
HIBOX SYSTEMS Company information
Hibox Systems is a global provider of advanced interactive
information and entertainment solutions for consumers and
commercial applications. The Hibox middleware platform has
been successfully deployed for IPTV and OTT use by hotels,
ISP's and broadband providers, along with healthcare facilities,
ships and offshore oil platforms.
Hibox Systems is headquartered in Finland with an
international business development office in Vienna, Austria.
The company is part of Anvia Group, a growing ICT-group with
716 employees and a turnover of 108 MM € in 2013.
TURKU & VAASA, FINLAND
VIENNA,
AUSTRIA
Winner of the 2014
Red Herring Top 100
Global Award
Winner of the 2014
Red Herring Top 100
Europe Award
Silver price ”Best
Products for the Hotel” –
German Top Hotel
Magazine 2014
10th fastest growing
technology company in
Finland 2011.
4th fastest growing 3-5
year old technology
company in Finland
2010.
Awards &
Recognition
HIBOX SYSTEMS Company information
ONLINE HOSTING WEB-BASED MOBILE APPS
BRING YOUR OWN CONTENT MONTHLY SUBSCRIPTIONS
Online hosting instead of local
server installments. Mobile applications for
guests and staff.
Bring your own content instead of
heavy local Video-On-Demand. Monthly-based subscriptions
instead of 5-year contracts.
Traditional Hotel TV providers have ruled the market for a long time
with solutions that have been sold with minimal customization
possibilities, extensive installation work and customers being tied to
long-term contracts. This has evidently been a profitable and
scalable business concept – but failed to meet the hotel owners’
needs.
Our philosophy is to rethink everything about hotel TV: Online
hosting instead of local server installations, subscription-based
services, Bring-Your-Own-Content and web-based mobile apps.
Every hotel customer is unique. When we work with a new customer,
we look at the specific situation in terms of network infrastructure,
existing hardware and business operations.
WHY IS HIBOX DIFFERENT? Company information
Integration partners Hotels & Cruise Ships
Hotel Internet Services (USA) Integration partner for branded hotel solution
and hospital groups.
Guest Connect (USA) IPTV and Wi-Fi provider with branded Hotel
solution.
Special-Elektronik (Sweden) Integration partner for branded hotel solution
and hospital groups.
Feris (Iceland) Integration partner for branded hotel solution
and hospital groups.
Omena Hotels Ltd (Nordics) Hotel group with hosted solution provided by
Hibox.
Sunborn Group IPTV deployments in luxury Spa hotels in
Finland and Gibraltar.
HTL Hotels (Nordics) Innovative hotel chain owned by Scandic, with
hosted TV solution including screen mirroring.
Santa’s Hotels (Finland) The first deployment in Europe using Samsung’s
H-Browser solution.
Sokos Hotels Uses Hibox Housekeeper in many locations.
Viking Line (Finland & Sweden) On-board stand-alone system provided &
maintained by Hibox. First Philips MediaSuite
deployment in the world.
SELECTED REFERENCES Company information
Sonesta Ocean Point The first deployment in the world of LG’s WebOS
hotel TVs, as a stand-alone installation in the
Caribbean.
Restel Uses the Hibox Housekeeper in many locations.
SMARTROOM HOSPITALITY PRODUCTS Company information
Housekeeper
Mobile task management application for
cleaning and maintenance purposes.
Hotel TV
Hotel TV system for hotels, hospitals, cruise ships
that want to create a true digital guest experience.
Evacuator
Hibox Evacuator increases the sense of safety and
well-being of hotel guests in emergency situations.
Administrator
Web-based tool for administering the
whole Smartroom product-family.
Mobile
Mobile app that gives guests access to information
and entertainment anywhere in the building.
INFORMATION
Inform your guests about everything they
need to know. Improve your operations
by gathering valuable feedback from
your guests.
ADVERTISEMENTS
Use the TV system to promote internal
offerings such as spa, gym, room
service etc. You can also display
advertisements from cafés, restaurants
and activities nearby.
ENTERTAINMENT
Offer digital TV channels, movies-on-
demand, digital radio and more. Guests
can even stream content from their own
devices to the TV.
We aim to lead the migration to
Smart TV’s and
online hosting.
HOTEL TV Smartroom Hospitality Solutions / Hotel TV system
CONNECTIVITY Smartroom Hospitality Solutions / Hotel TV system
IP NETWORKING OPTIONS
In order to provide the guest with an
interactive menu portal, all TVs / STBs
need an IP network connection to the
Hibox Centre Server. There are many
ways to create the connection, each with
pros and cons depending on the building
and its existing infrastructure.
CAT Network Wireless Data over coax
Connecting over a CAT network is
the preferred method, because it's
fastest and most reliable. The TV
channels can be multicast in the
same network, or carried by coaxial
cables.
If the TV signal is carried by a
coaxial cables, the TVs can be
connected to the server through a
wireless network. With this method,
only the interactive functionality
uses the wireless connection.
We can also provide an advanced
solution for extending the IP
network by utilizing existing coaxial
cabling. In this case, both the TV
channels and the IP traffic are
carried by coaxial cables.
LINEAR TV-CHANNELS
Support for DVB-C, DVB-T and IPTV
channel streams.
PAY TV-CHANNELS
Extend your channel offering and earn
additional revenue from premium
channels.
VIDEO-ON-DEMAND
Offer on-demand movies for every taste.
DIGITAL RADIO
Let your guests listen to radio from
terrestrial, cable or IPTV streams.
DIGITAL SIGNAGE
Use TV’s as informative displays to
enhance communication and marketing.
MEDIA CONTENT
INFO PAGES
Provide information to guests with static and
dynamic info pages.
INSTANT MESSAGING
Simple two-way communication for discovering
a need or sending informative messages.
SOCIAL TV
Offer your guest a social TV experience with the
integration of Twitter.
PMS INTEGRATION
Property-management-system integration
enables more functionality.
SYSTEM FUNCTIONS
MULTI-LANGUAGE SUPPORT
Serve your international guests with the
language of their choice.
CUSTOMIZABLE USER
INTERFACE The user interface can be fully customized to
meet your brand guidelines.
SCREEN MIRRORING
Guests can enjoy their own content such as
movies and music on the TV.
FEATURES (1/2) Smartroom Hospitality Solutions / Hotel TV system
AUTOMATIC LANGUAGE SELECTION
DO NOT DISTURB
VIEW BILL
EXPRESS CHECKOUT
ROOM STATUS UPDATES USING THE TV PERSONALIZED WELCOME MESSAGE
GUEST PURCHASES THROUGH THE TV
MULTI-SOURCE NEWS READER
Deliver news directly to the TV screen provided
by RSS feeds.
ELECTRONIC PROGRAM GUIDE
Displays past, current and upcoming TV
programs in a timeline- or tabloid-based layout.
WEATHER FORECASTS
Displays 7-day weather forecast for multiple
locations.
WAKE-UP
Wake-up function with remote power-on and soft
wake-up.
FEEDBACK QUESTIONNAIRES
Gather valuable feedback with interactive forms
and polls.
SMART TV APPLICATIONS
Guests can switch to native applications on the Smart TV. The list of available native applications varies
depending on the Smart TV model. Popular applications are:
APPLICATIONS
YOUTUBE
SKYPE
ACCUWEATHER
PICASA
FILMBANK
FEATURES (2/2) Smartroom Hospitality Solutions / Hotel TV system
BROWSER
USER INTERFACE DESIGN Smartroom Hospitality Solutions / Hotel TV system
Examples of layout style and final design:
Placing the main menu on the
bottom of the screen leaves plenty
of room for background images and
portlets such as weather.
The grid-based layout has a main
menu that consists of a number of
tiles. Behind every tile the user finds
more information or an application.
The left-sided navigation creates
clear structure between the main
menu to the left and the content
to the right.
SCREEN MIRRORING Smartroom Hospitality Solutions / Hotel TV system
AirPlay enables screen mirroring for
iPhones, iPads and Apple laptops.
Miracast is supported by most of the
hospitality Smart TV’s today. Miracast
functions with Android and Windows 8.1
devices.
UPnP/DLNA is the third wireless possibility
for mirroring images and videos from a
mobile device to a TV.
A wired alternative is to allow guests to
connect their devices using an HDMI-cable.
All mirroring technologies above are easily
accessed from the Smartroom Hotel TV
guest menu.
Wireless or wired screen mirroring allows guests to enjoy their own
content on the hotel TV.
TV Solution for healthcare environments
Hibox participates in the government-funded BeWell program as
part of the Data2Intelligence initiative, to promote wellness of
young elderly through innovative digital services.
HEALTHCARE Smartroom Hospitality Solutions / TV Solution for healthcare
HEALTHCARE SPECIFIC FEATURES Smartroom Hospitality Solutions / TV Solution for healthcare
SCHEDULED MESSAGES
Scheduled recurring messages to
patients.
RICH IPTV SERVICES
Services, Information and entertainment
for patients.
SOCIAL MEDIA
Patients can maintain links to friends and
family through social media.
BROADCASTED INFORMATION
Broadcasted information in public areas
such as reception and waiting rooms.
FEEDBACK QUESTIONNAIRES
Tailored feedback questionnaires via the
TV.
INSTRUCTION MOVIES
Your instruction movies to patients, on
demand or scheduled.
SIMPLE USER INTERFACE
Very friendly and simple user interface for
elderly and visually impaired.
SCREEN SHARING
Patients can enjoy their own movies,
photos and games on the TV screen.
HEALTHCARE SPECIFIC HARDWARE Smartroom Hospitality Solutions / TV Solution for healthcare
Healthcare-specific hardware
• TVs certified for healthcare environments
(IEC 60601)
• Remote controls suitable for healthcare
– Dust and splash water resistant
– Cleanable with sterilizing cleaning products
• The Hibox server can be physical or
virtualized, local or hosted, according to the
hospital’s security requirements
The guest’s companion throughout the stay.
From check-in to check-out – guests have access to information and
entertainment on tablets and mobile phones in the entire building.
MOBILE Smartroom Hospitality Solutions / Mobile App
MOBILE Smartroom Hospitality Solutions / Mobile App
BRANDED USER INTERFACE
The user interface of the mobile
application can be branded with logos,
images, fonts and colors.
LIVE TV
Guests can watch Live TV anywhere in
the building.
PURCHASES
Guests can purchase services and items
from the app.
EPG
Second screen EPG-content for browsing
current and upcoming TV programs.
QR CODE ACCESS
Specific location access in the app by
scanning QR code in a TV.
RESPONSIVE DESIGN
The layout is designed to work on any
mobile screen size.
HOUSEKEEPER Smartroom Hospitality Solutions / Housekeeping App
Hibox Housekeeper is a convenient support tool for the cleaning
and maintenance staff to track, collaborate and monitor operational
processes.
FEATURES Smartroom Hospitality Solutions / Housekeeping App
Cleaning session reporting
Reporting of the cleaning session from
start to finish.
Cleaning session timer
A timer displays the duration of an
on-going cleaning session.
Direct messages to staff
Task assignments can be sent to
different members of the team.
Multiple cleaning sessions
Simultaneous cleaning sessions enhances
collaboration between team members.
Minibar reporting
Purchases made by guests can be
reported within the app.
Take photos of broken items
Problem reporting allows the user to take photos of items
that need maintenance or to be replaced.
Problem reporting
When a problem is identified, the user reports it
and the information is available to everyone.
Lost & Found
Reporting of lost & found items within
the app.
Cross-team collaboration
Maintenance receives notifications within
the app or via email when an issue
requires action.
Reporting the progress
Increased transparency
Team leaders, hotel reception and
management have access to live data
and reports for faster decision-making.
Hotel personnel uses tablets
to report:
Cleaning of rooms
Issues in rooms
Minibar purchases
Lost & Found items
WORKFLOW Smartroom Hospitality Solutions / Housekeeping App
PREMIUM INTERNET Smartroom Hospitality Solutions / Premium Internet
Monetize on fast wifi
Hibox Premium Internet puts You in control of
Your bandwidth and allows monetization of faster speeds.
PREMIUM INTERNET Smartroom Hospitality Solutions / Premium Internet
Display size: 7 or 4,7 inches
Screen resolution: 640 x 480 pixels
Material: Hard plastic
New Internet service option for hotels to
1. Charge guests for premium Internet services
2. Control the bandwidth for guests
How does it work?
• Basic Internet access is free (configurable bandwidth)
• Premium Internet access can be purchased
• Easy to install in the existing network infrastructure
• Easy purchase options
– Buy using the guests’ own devices
– Buy from room TV set
– Add service from hotel reception via PMS
• All Hibox services can still be hosted in the cloud
PREMIUM INTERNET Smartroom Hospitality Solutions / Emergency messaging panel
Display size: 7 or 4,7 inches
Screen resolution: 640 x 480 pixels
Material: Hard plastic
When browsing, the user is redirected to a portal page offering
two options
• Free Internet services
– Bandwidth is limited
• Premium Internet Services
– Authentication using room number and surname
– Access packages: 4 hours, 12 hours, 24 hours
– Purchase added to room bill via PMS
• Payment to hotel bill or voucher
– Credit card payment as an option
EVACUATOR Smartroom Hospitality Solutions / Emergency messaging panel
LIMITATIONS: This system is a complement to existing alarm and instant messaging systems. This system relies on vulnerable technologies like the standard power system, local ethernet network and connected devices in the rooms.
As such, the Hibox Evacuator can be considered a secondary safety system and must not replace the primary life-saving emergency systems in the hotel. Hibox takes no responsibility if the system is misused.
Faster reactions – better safety!
Hibox Evacuator touch screen control panel
facilitates evacuation in emergency situations.
EVACUATOR Smartroom Hospitality Solutions / Emergency messaging panel
Display size: 7 or 4,7 inches
Screen resolution: 640 x 480 pixels
Material: Hard plastic
Pre-configured buttons and messages for e.g.
• First alarm notification
• Evacuation command
• False alarm message
• Fire rehearsal sequence etc
Optional automatic trigger of first notification
• Based on analog relay signal from the hotel’s alarm centre
• Up to 6 separate areas/buildings can be connected
EVACUATOR Smartroom Hospitality Solutions / Emergency messaging panel
2 The hotel reception uses the provided touch-screen panel to
alert guests in rooms of what is happening.
1 The first emergency message is
sent to the TV’s automatically
when the alarm is triggered in the
hotel emergency center.
Event notification
SSL, TCP
Instant messages
JS, HTML / TCP
Alarm signal
Relay
Local or Cloud
server
Evacuator
Hotel rooms
Smart TV
Smart TV
Smart TV
Emergency center
in the hotel
ADMINISTRATOR Smartroom Hospitality Solutions / Administrator
Hibox Administrator is a web-based tool for administering the whole
Smartroom product family.
ADMINISTRATOR Smartroom Hospitality Solutions / Administrator
USERS AND GROUPS
Assign detailed and customizable
privileges for management, reception,
housekeeping, service personnel etc.
UNLIMITED HOTELS AND ROOMS
Manage all hotels and rooms on the
same server.
REPORTS
Access all needed reports and statistics
using an interval of choice.
CONTENT UPDATES ON THE FLY
Channel lists, info pages, movies etc are
updated in real time, all the way to the TV
screens.
HARDWARE
Assign, configure, update, monitor and
control client devices and servers easily.
SERVICES
Configure, activate and report services for
each hotel, room and reservation.
COMMERCE
Create products and packages, view
payments collect statistics to optimize
your offering.
SMART MESSAGING
Schedule marketing and info messages
to guests, full-screen or as banner
notifications, with automatic recurrence.
DIGITAL SIGNAGE Smartroom Hospitality Solutions / Digital Signage
Signage screen or
Smart Hotel TV.
Digital Signage screens placed in the lobby, hallway or
other public spaces is an effective way to display
advertisement or information inside the building.
Slideshows, videos and other content can be freely mixed
and looped with a specified schedule and priority.
Touch control can be provided optionally for interactivity.
USER INTERFACE EXAMPLES Smartroom Hospitality Solutions / Digital Signage
Digital Signage, Grid Digital Signage, Full Screen
Video
< Social or RSS feed
< Info text
< Slideshow < Video or slideshow
< Text overlay
FULL HOTEL IPTV SYSTEM Smartroom Hospitality Solutions
DVB-S = Digital Video Broadcasting Satellite
DVB-C = Digital Video Broadcasting Cable
DVB-T = Digital Video Broadcasting Terrestrial
FTP = File Transfer Protocol
HLS = HTTP Live Streaming
HTML = Hyper Text Markup Language
H.264 = MPEG-4 Video Compression Standard
JS = JavaScript
PMS = Property Management System
TCP = Transmission Control Protocol
UDP = User Datagram Protocol
USB = Universal Serial Bus
VOD = Video On Demand
PARTNERS Smartroom hospitality solutions
Smart TVs & Set-top boxes Headend & VOD Billing & PMS
