Smartphones

This training will help you to understand how to talk to customers about Smartphones.

You will also learn how to demonstrate some of the main functions of the phones, and help customers to choose the device that fits their needs.

Agenda

The Basics

Features and Benefits

Other Operating Systems

Programming WAP and MMS

Making it Simple

Computer and Exchange Synchronization

Demonstrating Windows Mobile

Choosing the Right Device

The BasicsMaking Phone calls and Navigating on Windows Mobile

Touch Screen Phones (HTC Touch)Push the Call button to open the phone applicationDial the number and push send at the bottom left of the screen or push the send button (if it has it)

Smartphones (without touch screen, HTC s621)Dial the number and push the green send button

Flip Smartphone (like the HTC s411)

Turning on and using the functionshold down the power button (or end call button on s411) for at least 2 seconds

access any program by pushing the start button and then selecting the desired program

Programing and what to tell customersProgramming should be done with the programming memory cards for the HTC s621 and s411

HTC Touch does not need programming

Features and BenefitsOffice Mobile or Documents to Go

Windows Mobile with Direct Push technology

Activesync and USB cable included

microSD expansion slots

Windows Media Player Mobile

TouchFLO (Touch and TYTN II)

Open Windows Platform

Allows you to create, import edit and view documents anywhere, so you are not tied down to your office

Direct access to your email, calendar, tasks and contacts directly, using the phones internet

No software or cable to buy to allow you to synchronize with your computer

Expand the memory of your phone for storing documents, emails, music and video

View pictures, movies and music anywhere you go, you won’t need that ipod or MP3 player

TouchFLO gives you easy navigation and control of touch screen phones

An open windows platform gives you the ability to download or purchase software from most major developers from games, keyboards, GPS systems and even sales/inventory management software

Operating Systems

•Windows Mobile•Pros: Looks like Windows,

so it’s easy to use Synchronizing with

exchange office items O.T.A.Internet surfing and

downloading•Cons:Lower quality

screen for Video

Symbian OSPros: Text and Picture

Messaging and POP3 EmailCons:Music, Pictures

and VideoEmail (Business

email not available)

BlackberryPros: Business Services

and applicationsSynchronizing with

exchange for outlook items OTACons:Music, Pictures

and Video difficult to manage

Apple iPhonePros: Amazing for Music,

Pictures and VideoInternet and

Mobile Navigation (AT&T only)Cons:Email (Business

email not available)

Programming for WAP and MMS

HTC s621 and s411 should be done with the Programming memory cards

“Clear Storage” on the phone

Insert memory card

Select configure when the auto install starts

Remove the memory card

HTC Touch is pre-programmed at the factory, you will never need to program them

ALL phones should be tested before delivery to a customer by:

Sending and receiving a text message

Sending and receiving a picture message

Accessing the internet and going to www.google.com (when you see the Google logo, it is working properly

For more information, refer to the “Wireless Basics” knowledge area, or the phone data sheets on the Union

University website.

Making it Simple•Accentuate how easy it is to access programs and features of the phoneHTC s411

Show how it works like normal wireless phonesDemonstrate how to play music or video with the outer buttonsShow how your calendar items are displayed on the home screen

HTC s621• Demonstrate how the home screen gives you fast access to

your messages, calendar and recently used programs• Show how the start button is the same as your home computer• Demonstrate the “JOGGR” for scrolling, adjusting volume and

accessing emailHTC Touch

Demonstrate TouchFLO and it’s optionsDemonstrate the Start menu and how it looks like your home screenShow how easy it is to type using the keypads and keyboards by dialing a phone number and sending a text message

Software and Computer integration

All Windows Mobile smartphones use a software and cable to transfer to and from your computer.

The software and cable are included in the box

Replacement software can be downloaded on the internet for free

The USB cable for the s621 and Touch is found commonly at any electronics store. It is referred to as “A” to “B micro” USB cable.

The software that allows you to transfer information to and from your phone is called “ActiveSync”

ActiveSync will need to be installed on the computer before you connect your phone to your computer

Once the software is installed and you have followed the on screen prompts for connecting your phone, you can click on the “Explore” button to search for items on the phone and card, or you can copy and paste items directly to your phone or card

Demonstrating Windows Mobile

•Tips for Effective Demos

•1. Pick an easy-to-use and -understand demo.•2. Plan each step. •3. Practice what you’ll do and say.•4. Go slowly during the demo.•5. Avoid using jargon.•6. Let customers try it themselves, but be sure to guide them.

Demonstrating Windows Mobile

•Tips for Effective Demos

•1. Pick an easy-to-use and -understand demo.•2. Plan each step. •3. Practice what you’ll do and say.•4. Go slowly during the demo.•5. Avoid using jargon.•6. Let customers try it themselves, but be sure to guide them.

Demonstrating Windows Mobile

•Tips for Effective Demos

•1. Pick an easy-to-use and -understand demo.•2. Plan each step. •3. Practice what you’ll do and say.•4. Go slowly during the demo.•5. Avoid using jargon.•6. Let customers try it themselves, but be sure to guide them.

Demonstrating Windows Mobile

•Tips for Effective Demos

•1. Pick an easy-to-use and -understand demo.•2. Plan each step. •3. Practice what you’ll do and say.•4. Go slowly during the demo.•5. Avoid using jargon.•6. Let customers try it themselves, but be sure to guide them.

Choosing theRight SmartPhoneDevice Type

Choosing theRight SmartPhoneDevice Type

New Device Nameswith Windows Mobile 6

Beforewith Windows Mobile® 5.0

Nowwith Windows Mobile 6

Windows Mobile-based smartphone

Windows Mobile 5.0 for smartphone

Windows Mobile powered smartphone

Windows Mobile 6 Professional

Windows Mobile powered smartphone

Windows Mobile 6 Standard

The Union Windows Mobile Devices

Smartphone with keypad

Smartphone with keyboard

Smartphone with slide-out

keyboard

Smartphone with no

keyboard

Most Windows Mobile® powered smartphones fall within these general device types.

Windows Mobile 5/6 Standard Windows Mobile 6 Professional

The Key Differences Between Standard and Professional

Windows Mobile® 6 Standard Windows Mobile 6 Professional

No touch screen

View and edit Microsoft® Office documents for Windows Mobile

Touch screen

Advanced Microsoft Office programs can create documents, cut and paste, check spelling, and more

Asking the Right Questions……to Select the Right Device Type

Do you want a keypad for dialing?

Do you want a keyboard for messaging?

Do you want the smallest device available, or are you willing to have a slightly larger device if it has more features?

Do you want a touch screen?

How would you use Microsoft® Office applications like Word, Excel®, and PowerPoint® Mobile?

Five questions to help identify how customers will use their smartphone

Smartphones with Windows Mobile 5.0 Standard

The smallest device typeGood for tracking e-mail messagesView and make basic edits to Microsoft®

Office programs for Windows Mobile®

Smartphone with Keypad

Small with good phone featuresA keyboard for easy messagingView and make basic edits to Microsoft® Office

programs for Windows Mobile®

Smartphone with Keyboard

Smartphones with Windows Mobile 6 Professional

A large keyboard for creating lengthy messages

A larger touch screen for reading messages and documents

Advanced versions of Microsoft Office programs for Windows Mobile

Smartphone with Slide-out Keyboard

Perhaps the least common device typeStylus and touch-screen keyboard are best

for light messagingSize varies from very compact to larger

modelsAdvanced versions of Microsoft® Office

programs for Windows Mobile®

Smartphone with No Keyboard

Suggesting the Right Device Type

What device type would you recommend for the following customers and why?

Don’t worry, there isn’t necessarily a wrong answer.

Suggesting the Right Device Type

As a busy mom, Ellen wants a small device to stay on top of things at home and with her kids’ after-school activities.

A young professional, Eva loves to message with her friends when she is away from work.

Peter owns a small contracting business and needs a device for frequent messaging and staying organized.

As a partner in a multinational consulting company, Marco wants to be more productive and stay connected to home and work.