smarter planet: government

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© 2009 IBM Corporation Let’s Build A Smarter Planet: Government George Mattathil 4/13/2011

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To ensure the economic health, welfare and security of their citizens, smart goverments are working towards (1) Citizen-centered experiences, (2) Government accountability, (3) Green government for a greener planet, (4) Sense and respond capabilities

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Page 1: Smarter planet: Government

© 2009 IBM Corporation

Let’s Build A Smarter Planet: Government

George Mattathil

4/13/2011

Page 2: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

The needfor progress is clear.

Kilowatt-hours

wasted each year by

consumers due to

insufficient power

usage information.

Annual impact of

congested roadways

in the U.S. alone.

People worldwide

pushed below the

poverty line by

personal healthcare

expenditures.

100 million 4.2 billion lost hours

2.9 billion gallons of gas

170 billion

Page 3: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

The opportunityfor progress is clear.

Utility networks:

Pacific Northwest

National Laboratory

Consumers decreased

their overall peak load on

the grid by 15% when

offered the opportunity

to save an average of 10%

on their electricity bills.

15% reduction in peak loads

Traffic system:

Stockholm, Sweden

The city cut traffic

by 20%, lowered

emissions by 12%

and reported 40,000

additional daily users

of public

transportation.

20% less traffic

$30 million in cost savings

Smarter healthcare:

University of Pittsburgh

Medical Center

This renowned

academic medical center

projects a $30 million

reduction in capital and

operating cost

reductions over eight

years, enabling it to

meet an ambitious

clinical agenda

Page 4: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

The way the world works is changing—and leaders must lead

through the unknown.

Gap between envisioned

change and past success

at managing it.

Public sector leaders

anticipate substantial

change ahead.

23%

8 in 10

Source: 2008 IBM CEO Study

Page 5: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

For governments, this means leading in the face of global challenges

brought on by key drivers.

CHANGING DEMOGRAPHICS

Median ages are rising in the developed

countries of Italy, Germany and Japan,

but dropping in developing ones such

as India.

RISING ENVIRONMENTAL CONCERNS

Societies and governments are becoming

more attuned to what the earth can provide

and what it can tolerate.

GROWING THREATS TO SOCIAL

STABILITY AND ORDER

From terrorism to armed conflict to pandemics

to natural disasters, the character of threats

is changing.

ACCELERATING GLOBALIZATION

Countries and societies are becoming more

economically interdependent across social,

political and cultural boundaries, as illustrated

by current economic conditions.

EVOLVING SOCIETAL RELATIONSHIPS

Today, governments are expected to deliver

results and value through secure, private services

that are available anywhere at any time.

EXPANDING IMPACT

OF TECHNOLOGY

The adoption of the Internet is remaking

the landscapes of business, healthcare

and government.

Source: “Government 2020 and the perpetual collaboration mandate” IBM white paper

Today’s imperative:Managing within the current global financial and economic crisis in a way that begins to solve the above challenges and lay a foundation to build a better future.

Page 6: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

All over the planet, governments are facing an imperative to address

significant global economic issues through greater collaboration with

organizations, communities and each other.

Their success depends on an ability to chart a path toward economic prosperity,

enabling the fundamental innovation and transformation

of every system and industry vital to the success of the planet.

FROM INITIAL STIMULUS

TO LASTING IMPACT

GOVERNMENT-INFLUENCED

GOVERNMENT-REGULATED

PUBLIC SECTOR Public safety

Social services

Education

Postal service

Telecommunications

Transportation

Energy

Healthcare

Financial Services

Retail

Automotive

Manufacturing

Technology

Page 7: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

This mandate for change is a mandate for smart.

Page 8: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

To ensure the economic health, welfare and security of their citizens,

smart governments are working toward…

SENSE AND RESPOND CAPABILITIES Enabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.

GOVERNMENT ACCOUNTABILITY Leveraging business intelligence and planning to improve insight and elevate performance with visibility and control.

CITIZEN-CENTERED EXPERIENCES

Connecting people to programs based on

individual needs— achieving sustainable

outcomes while reducing operational costs and

maximizing taxpayer value.

GREEN GOVERNMENT FOR A GREENER PLANET

Deploying environmentally responsible operations,

from energy efficiency and conservation to transportation management and the pursuit

of renewable resources.

GOVERNMENT

Page 9: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

An opportunity for governments

to think and act in new ways.

Create a citizen-

centered experience

by improving citizen

and business services.

Embrace government

accountability by

managing resources

effectively and efficiently.

Sense and respond

by strengthening

national security

and public safety.

Achieve green

government for a greener

planet by ensuring a

sustainable environment.

+ + =

Page 10: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Smart government:

Improving citizen and business services.

SMART IS

Sharing client information and

collaborating with integrated

service providers.

SMART IS

Putting the citizen first by organizing

agency services around client needs.

SMART IS

Moving away from a transaction-

based system to an ongoing client

relationship model.

SMART IS

Maximizing the value to taxpayers

by reducing costs and streamlining

business processes.

Page 11: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Large County Clerk System:Oversees the nation’s

fourth largest traffic court system, handling more than

720,000 traffic cases annually, resulting in a 30%

increase in cases processed.

Cheshire County Council:Achieved a 20% reduction

in time and cost required to perform in-home senior visits,

improving the ability to proactively manage the course

of health and social care for senior citizens.

Smart government:

Improving citizen and business services.

Page 12: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Smart government:

Managing resources effectively and efficiently.

SMART IS

Reducing the tax gap by implementing

tighter fiscal management controls.

SMART IS

Integrating budget planning with

performance objectives to measure

and manage for results.

SMART IS

Moving beyond physical records retention

to electronic history, reporting, analysis

and planning to increase return on budget

while managing risk.

SMART IS

Consolidating and streamlining

complex financial processes to

ensure successful compliance and

regulatory management practices.

Page 13: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Smart government:

Managing resources effectively and efficiently.

Major Southwest U.S. City:Performance management

system reduces manual data collection from disparate

sources while enabling actionable, timely information for

citizens, emergency personnel and others.

International Shared Services Joint Venture:Is

achieving cost savings and improved efficiency in the

delivery of customer services, workforce development,

procurement and more.

U.S. Air Force Base:Created a unified system across

all defense services to perform industrial plant facility

and capital equipment planning more efficiently and

cost effectively.

Page 14: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Smart government:

Strengthening national security and public safety.

SMART IS

Facilitating travel and promoting

commerce while maintaining

border integrity.

SMART IS

Increasing informed decision-making

by enabling coalition operations—

creating interoperability within and

among military groups.

SMART IS

Increasing speed of command and

success in the field through network-

centric operations.

SMART IS

Improving crime prevention by enabling

law enforcement to better understand

criminal patterns.

Page 15: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Smart government:

Strengthening national security and public safety.

Finnish Defence Forces:SOA service reuse enables a

projected 80% reduction in time required to develop new

C4 systems. Consolidation and virtualization leads to a

projected 75% reduction in required infrastructure.

NYPD Crime Information Warehouse:Gives officers

mobile access to more than 120 million criminal

complaints, arrests and 911 records, as well as 5 million

criminal records, parole files and photographs.

Page 16: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Smart government:

Ensuring a sustainable environment.

SMART IS

Understanding how reducing carbon

footprints can help to lower operational

costs and conserve energy.

SMART IS

Improving transit experience by reducing

traffic congestion and encouraging a modal

shift among users.

SMART IS

Generating new sources of revenue to

support capital improvements to the

transit network.

SMART IS

Using the right tools to optimize water

consumption, monitor quality and model

past and future basin behaviors.

Page 17: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Smart government:

Ensuring a sustainable environment.

Stockholm, Sweden:An intelligent toll system in the city center resulted in 20% less traffic, 40% lower emissions and 40,000 additional users of the public transportation system.

International City Council:Revolutionized its IT

infrastructure through server virtualization and thin-

client architectures, consolidating server technology

and reducing operational costs and carbon footprint.

Land Transport Authority:Uses historical data

and real-time input to predict traffic flows over

pre-set durations (10, 15, 30, 45 and 60 minutes).

River and Estuary Observatory Network:Will create

the first technology-based real-time environmental

monitoring and forecasting network to guide better

policy, management and education for the regional

river and estuaries worldwide.

Page 18: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

To ensure the economic health, welfare and security of their citizens,

smart governments will not only connect the parts of the systems and

industries that drive our economy…

EDUCATION • TRANSPORTATION • SOCIAL SERVICES • UTILITIES • ENERGY • HEALTHCARE • COMMUNICATIONS

RETAIL • AUTOMOTIVE • FINANCE • MANUFACTURING • FOOD • POSTAL SERVICE • TECHNOLOGY • DEFENSE • CUSTOMS

Page 19: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

They will also interconnect these disparate systems and industries to

create a seamless and efficient societal structure.

EDUCATION • TRANSPORTATION • SOCIAL SERVICES • UTILITIES • ENERGY • HEALTHCARE • COMMUNICATIONS

RETAIL • AUTOMOTIVE • FINANCE • MANUFACTURING • FOOD • POSTAL SERVICE • TECHNOLOGY • DEFENSE • CUSTOMS

Page 20: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

The goal?Increased information awareness and collaboration,

leading to smarter decision-making across governments, agencies

and other constituents.

GOVERNMENT

Energy

Labor State

Agriculture

Commerce

Defense

Housing

Justice

Education

Healthcare

Treasury

Transportation

GOVERNMENT

20TH CENTURY GOVERNMENT 21ST CENTURY GOVERNMENT

Non-government Organizations

Universities

Private Sector Communities

Other Countries

and Governments

Page 21: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

IBM’s solution strategy is aligned with the needs of national,

regional and local governments.

Multi-channel delivery

Automated data collection and analysis

Infrastructure transformation

Border

Risk management and assessment

Global tracking

Emergency response

Digital video surveillance

Emergency response networks

Fare management plans

Fleet and asset management (MRO)

Internet security

Mobile operations

Social services and social security

Customs, borders and revenue management

Defense and public safety

Transportation Road usage charging

Transportation information

management

GOVERNMENTS ARE FOCUSED ON… IBM IS LEADING IN…

Identity management

Financial management

Community broadband networks

Mobile worker support

E-tax filing

Audit management

Communications

Finance and taxation Non-filer assessment

Page 22: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Let's work together to drive real

progress in our world.

We’ve only just begun to

uncover what is possible on

a smarter planet.

The world will continue to become smaller, flatter

and smarter. We are moving into the age of the

globally integrated and intelligent economy, society

and planet.

There’s no better time to start building a smarter

government—one focused on lasting transformation

in the industries and systems on which we all

depend. And there’s no better time to invest in

creating the kind of society we all desire.

Page 23: Smarter planet: Government

© 2009 IBM Corporation

Building a smarter planet: Government

Trademarks and notes

IBM Corporation 2011

IBM, the IBM logo and ibm.com are registered trademarks, and other company, product

or service names may be trademarks or service marks of International Business

Machines Corporation in the United States, other countries, or both. A current list of IBM

trademarks is available on the Web at “Copyright and trademark information” at

www.ibm.com/legal/copytrade.shtml

Adobe, the Adobe logo, PostScript, the PostScript logo, Cell Broadband Engine, Intel,

the Intel logo, Intel Inside, the Intel Inside logo, Intel Centrino, the Intel Centrino logo,

Celeron, Intel Xeon, Intel SpeedStep, Itanium, IT Infrastructure Library, ITIL, Java and

all Java-based trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo,

and UNIX are trademarks or service marks of others as described under “Special

attributions” at: http://www.ibm.com/legal/copytrade.shtml#section-special

Other company, product and service names may be trademarks or service marks of

others.

References in this publication to IBM products or services do not imply that IBM intends

to make them available in all countries in which IBM operates.