smart university
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SMART University. Designing training for a M ulti-service Multi-model Academic support center . Academic Support at University of Minnesota. SMART Learning Commons offers two academic assistance services: Peer-assisted Learning Tutoring Based on best practices of :CRLA Certified center - PowerPoint PPT PresentationTRANSCRIPT
© 2009 Regents of the University of Minnesota. All rights reserved.
SMART University
Designing training for a Multi-serviceMulti-model
Academic support center
© 2009 Regents of the University of Minnesota. All rights reserved.
Academic Supportat University of Minnesota
SMART Learning Commons offers two academic assistance services:
Peer-assisted Learning Tutoring
Based on best practices of: CRLA Certified center Emerging Scholars Program Supplemental Instruction Peer-led Team Learning
© 2009 Regents of the University of Minnesota. All rights reserved.
Five Layers of Training/Support:
1. Formal training - before classes begin2. Semester course: taught by Dr. David Arendale
“Exploring Facilitated Peer learning Groups”3. Buddy system4. Weekly team meetings5. Bi-weekly training – tutors: on-line and live
© 2009 Regents of the University of Minnesota. All rights reserved.
A description of Dr. Arendale’s course:
PSTL 3050 Exploring Facilitated Peer Learning Groups Grading basis/credits: S-N only, 1 credit
Prereq: 30 cr
This course explores peer learning groups and the factors that enhance their effectiveness including: facilitating the learning process, integrating learning skill development and content knowledge acquisition, and application of appropriate theories of learning. The course is designed to connect the experience of serving as a facilitator of a peer learning group with a deeper examination of the underlying assumptions, learning theories, active learning strategies, group management protocols, and best practices in education.
© 2009 Regents of the University of Minnesota. All rights reserved.
The Challenge:To design a training program that addresses:
Multiple models Lack of coordinationMultiple services Limited resourcesMultiple roles Lack of socialization
© 2009 Regents of the University of Minnesota. All rights reserved.
Our Objective:to design a training scheme that: is scalable is reusable efficiently uses limited resources can be customized
© 2009 Regents of the University of Minnesota. All rights reserved.
SMART Learning Commons Training Curricula:
© 2009 Regents of the University of Minnesota. All rights reserved.
Step One:
Identify Multiple Roles• One-on-one tutors
• We refer to tutors as peer learning consultants (PLC)• Both paid and volunteer capacity
• Lead PLCs• PAL facilitators• PAL team leaders• Workshop presenters
© 2009 Regents of the University of Minnesota. All rights reserved.
Step Two:
Identify Skills and Concepts For each role: What should the employee know, understand and be able to do to be successful in that role?.
Group skills/concepts into modules: The more roles that a module can accommodate, the more efficient the use of resources and the more employee socialization.
© 2009 Regents of the University of Minnesota. All rights reserved.
Course Description
© 2009 Regents of the University of Minnesota. All rights reserved.
Step Three:
Assign Competency Designation
Why? To be mindful of the balance of topics when grouping them in a training sessionWe used:
A = AdministrativeP = PedagogicalB = Professional behaviors
© 2009 Regents of the University of Minnesota. All rights reserved.
© 2009 Regents of the University of Minnesota. All rights reserved.
Step Four:
Calculate GeneralizabilityBenefits to the learning center (lc):More efficient use of resourcesPromotes social interaction among lc employees
in different rolesMore cross referrals between services, benefitting students and the lcScalable – lc can add more learning assistance
models and services
© 2009 Regents of the University of Minnesota. All rights reserved.
© 2009 Regents of the University of Minnesota. All rights reserved.
Step Five:
Plan your own SMART UniversityBenefits to the learning center (lc):More efficient use of resourcesPromotes social interaction among lc employees
in different rolesMore cross referrals between services, benefitting students and the lcScalable – lc can add more learning assistance
models and services
© 2009 Regents of the University of Minnesota. All rights reserved.
Step Five: (cont)
Plan your own SMART University Models – SI, PAL, PASS, etc.
Services – tutoring, group study Roles – leaders, novice, experienced Describe courses – skills, concepts Assign competencies – admin, pedagogy,
prof. behaviors Generalize – who will take the course?
© 2009 Regents of the University of Minnesota. All rights reserved.
A workable Excel spreadsheet can be found at: http://smart.umn.edu Click on Peer-Assisted Learning (PAL)