% of passengers who would use smartphones for travel

of Airlines

% investing in business intelligence solutions in the next 3 years

Manage flight disruptions

Real-time flight status updates

Real-time baggage status information

Search for

fares

DRIVERS & PRIORITIES

BUSINESS INTELLIGENCE MATURITY & CHALLENGES

69% 72%

100%

AIRLINE PRIORITIES

AIRPORT PRIORITIES

$

85% 88%

PASSENGERS WANT INFORMATIONON THE MOVE

AIRPORTS AND AIRLINES INVEST IN BUSINESS INTELLIGENCE SOLUTIONS

of Airports

90%

95% 88% 82% 90% 85% 74%

PRIORITIES WHEN INVESTING IN BUSINESS INTELLIGENCE SOLUTIONS

Sales & Marketing

% ranked as priority for business intelligence investments

PassengerExperience

Operational Awareness

Sales & Marketing

PassengerExperience

Operational Awareness

PROGRESS IN BUSINESS INTELLIGENCE IN MANY AREAS BUT SOME WAY TO ACHIEVE BEST IN CLASS

CHALLENGES ARE CONSTRAINING PROGRESS

System incompatibility & data integration

Only 5% of airlines see no challenges with data or system compatibility

Only 8% of airports have achieved best practice for data access or quality

Coping with/ analysing the

amount of data

62%64%

Insufficientdata standards

61%60%

55%57%

Willingness to share data with

third parties

46%

47%

Willingness to share across

departments% that consider it a significant challenge

42%

40%

0

1

2

3

4

0

1

2

3

4

Data Access, Management

& Quality

Infrastructure & Integration

Dashboards, Visualisation

& Latency

Best Practice, Governance & ROI

Airlines

2.32.4

Bus

ines

s In

tell

igen

ce

Mat

urit

y In

dex

1.71.9

2.2

1.9

1.61.5

Airports

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