smart net total care user guide 3 - cisco

1

Smart Net Total Care User Guide First Published: August 01, 2015

Last Updated: April 07, 2017

Contents Preface ........................................................................................................................................ 5

Audience ............................................................................................................................................................. 5

Related Reference ............................................................................................................................................... 6

Cisco Support Community for Smart Net Total Care ........................................................................................................... 6

How-To Video Repository ................................................................................................................................................... 6

Roles and Access ......................................................................................................................... 6

Delegated Administrator (DA) .............................................................................................................................. 6

Smart Net Total Care User Roles ......................................................................................................................... 7

Customer Administrator ...................................................................................................................................................... 7

Customer User .................................................................................................................................................................... 7

Cisco Branded Reseller (CBR) Administrator ....................................................................................................................... 7

Cisco Branded Reseller (CBR) User .................................................................................................................................... 8

Getting Started ............................................................................................................................. 8

Self-Service Onboarding Getting Access to Smart Net Total Care Portal .......................................................... 8

Pre-requisites for Self-Service Onboarding ........................................................................................................................ 9

Self-Service Onboarding Process ....................................................................................................................................... 9

Creating Your Initial Inventory ............................................................................................................................ 10

Basic Portal Navigation ...................................................................................................................................... 11

Components of the Portal ................................................................................................................................................. 13

Settings and Customizations ....................................................................................................... 14

Customer .......................................................................................................................................................... 14

Inventory and Segment ...................................................................................................................................... 15

Steps to Customize ........................................................................................................................................................... 15

Smart Net Total Care User Guide

Preface

2

Application Settings ........................................................................................................................................... 15

General ............................................................................................................................................................................. 15

Company Notifications ...................................................................................................................................................... 15

My Notifications ................................................................................................................................................................ 15

Report Preferences ........................................................................................................................................................... 15

Custom Display Name ...................................................................................................................................................... 16

My Reports ........................................................................................................................................................ 16

Useful Links ....................................................................................................................................................... 16

Actions ....................................................................................................................................... 17

Schedule Task ................................................................................................................................................... 17

Dashboards ................................................................................................................................ 17

Admin ................................................................................................................................................................ 17

Segment Management ...................................................................................................................................................... 17

Uploads ............................................................................................................................................................................ 19

Users ................................................................................................................................................................................ 19

Alert Management ............................................................................................................................................. 20

Active Alerts ..................................................................................................................................................................... 20

Last Day of Support .......................................................................................................................................................... 21

Contract Management ....................................................................................................................................... 21

All Contracts ..................................................................................................................................................................... 21

Support Coverage ............................................................................................................................................................. 21

Equipment with Expiring Coverage in 30 Days .................................................................................................................. 22

Equipment with Overdue Coverage ................................................................................................................................... 22

Inventory Management ...................................................................................................................................... 22

Equipment Type ................................................................................................................................................................ 23

Inventory Source ............................................................................................................................................................... 23

Smart Net Total Care ......................................................................................................................................... 23

Equipment Type ................................................................................................................................................................ 23

Support Coverage ............................................................................................................................................................. 23

Active Alerts ..................................................................................................................................................................... 23

Community ....................................................................................................................................................................... 24

Creating Customized Dashboards ..................................................................................................................... 24


Preface

3

Library ........................................................................................................................................ 24

Administration.................................................................................................................................................... 25

Contracts Properties ......................................................................................................................................................... 25

Upload Processing ............................................................................................................................................................ 25

Active Alerts ..................................................................................................................................................................... 25

All Collectors .................................................................................................................................................................... 26

File Import ......................................................................................................................................................................... 26

Service Coverage ............................................................................................................................................................. 28

Segment Exclusions .......................................................................................................................................................... 29

Alerts ................................................................................................................................................................. 29

All Alerts ........................................................................................................................................................................... 29

All Field Notices ................................................................................................................................................................ 30

All Hardware Alerts ........................................................................................................................................................... 31

All PSIRTs ......................................................................................................................................................................... 31

All Software Alerts ............................................................................................................................................................ 32

Devices with Alerts ........................................................................................................................................................... 33

Last Day of Support .......................................................................................................................................................... 33

Product Alerts Delta .......................................................................................................................................................... 34

Architecture Assessment ................................................................................................................................... 34

Cloud Intelligent Network .................................................................................................................................................. 35

EnergyWise ....................................................................................................................................................................... 36

IPv6 .................................................................................................................................................................................. 36

MediaNet .......................................................................................................................................................................... 37

TrustSec ........................................................................................................................................................................... 38

Contracts ........................................................................................................................................................... 39

All Contracts ..................................................................................................................................................................... 39

Expiring Contracts ............................................................................................................................................................. 39

Covered ............................................................................................................................................................................ 40

Not Covered ..................................................................................................................................................................... 40

Expiring Device Coverages ............................................................................................................................................... 41

Device with Multiple Contracts .......................................................................................................................................... 41

Incidents ............................................................................................................................................................ 41

My Support Cases for Past 90 Days ................................................................................................................................. 42


Preface

4

Inventory ........................................................................................................................................................... 42

Summary .......................................................................................................................................................................... 42

All Equipment .................................................................................................................................................................... 43

Inventory Duplicates .......................................................................................................................................................... 43

Inventory by Product ......................................................................................................................................................... 43

Inventory Collection Delta ................................................................................................................................................. 44

Inventory by Sites ............................................................................................................................................................. 44

All Hosts ........................................................................................................................................................................... 44

Custom Inventory .............................................................................................................................................................. 45

Inventory Insight ................................................................................................................................................ 45

Summary .......................................................................................................................................................................... 45

Not Collected .................................................................................................................................................................... 46

Third Party ........................................................................................................................................................................ 46

Duplicates ......................................................................................................................................................................... 46

Not Recognized ................................................................................................................................................................ 46

Not Field Replaceable ....................................................................................................................................................... 46

Others ............................................................................................................................................................................... 46

Security ...................................................................................................................................... 47

Cisco Threat Awareness Service ....................................................................................................................... 47

Obtaining Documentation and Submitting a Service Request ....................................................... 48

Legal Information ........................................................................................................................ 48

Cisco Trademark ........................................................................................................................ 49

Cisco Copyright .......................................................................................................................... 49


Preface

5

Preface

Cisco Smart Net Total Care Smart Services portfolio that -leading and

award- winning, foundational technical services with an extra level of actionable business intelligence delivered to you

through the Software as a Service (SaaS) model. Through the Smart Net Total Care web-based portal and accompanying

reports, you are provided all the information you need to manage your Cisco inventory. The integrated smart capabilities

provide current information about your installed base, contracts, and security alerts to enhance the efficiency of your

support workflows. Smart Net Total Care provides:

■ Faster problem resolution: Resolve problems faster by identifying issues quickly and streamlining your incident

management processes to improve IT service levels. Smart capabilities, including proactive alerts, automated

diagnostics, and up-to-date contract coverage and product information, help minimize downtime and promote

business continuity.

■ Risk mitigation: Reduce risk by having access to Cisco technical experts (Cisco Technical Assistance Center) and

smart tools that improve visibility into the state of your IT infrastructure 24 hours a day, 365 days a year. Installed base

visibility in the Smart Net Total Care portal helps ensure that critical Cisco products are covered by the proper service

contracts. The portal also makes it easy to proactively plan and budget for refresh of your Cisco products that are

nearing end-of-life (EoL) or end-of-support (EoS).

■ Operational efficiency: Increase operational efficiency through proactive management tools and automated processes

that make network administrators and managers more productive. Automated inventory and contract management

minimizes the effort required to maintain an up-to-date view of your network, highlighting changes while providing

budget and planning foresight.

Audience

(hereafter referred

to as the Portal).

Note: Do not be confused by the Cisco Services Connection label you see on the screen. When you see the Smart Net

Total Care name at the top of the left navigation pane you are viewing the Smart Net Total Care portal.


Roles and Access

6

The instructions in this guide are based on the premise that device data from your network is uploaded to Smart Net Total

Care, at least once, through one of the supported methods.

You can access this User Guide through the Useful Links page in the Portal.

Related Reference

To learn more about Smart Net Total Care, you can visit the support community or view the video repository.

Cisco Support Community for Smart Net Total Care

https://supportforums.cisco.com/community/4891/smart-net-total-care.

In this community, you will find help, resources, and support on smart capabilities such as portal, reports and collections

regarding the software version 3.x.

How-To Video Repository

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/index.html

To view a video:

1. Go to the Repository.

2. Select <Preferred Language> > Installed Base Reporting.

3. Select the video you want to view.

You can develop a greater understanding of some of the concepts and processes described in this guide through video

tutorials available in this repository.

In this user guide, links to videos, directly related to the topics covered, are provided under How-To Videos.

Roles and Access

Delegated Administrator (DA)

Delegated Administrators are super Admins and each entitled company must have one or more DAs. Delegated

Administrators are responsible for registering and managing access to additional users and administrators in the

organization. The DA must be an employee of the organization.

The DA can register, grant access to, or revoke access from Smart Net Total Care administrators and users through the

Cisco Access Management Tool. DAs can also use this tool to modify existing permission for the various Smart Net Total

Care roles. Only a DA can create/ register Smart Net Total Care user roles.

For more information on adding or deleting users through the Cisco Access Management Tool, watch this video.

How-To Video

■ User-Company Association

https://supportforums.cisco.com/community/4891/smart-net-total-care

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/index.html

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/User_Company_Association.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/User_Company_Association.mp4


Roles and Access

7

Smart Net Total Care User Roles

A user role in the Portal is a role an individual has been granted. Each role is built into the system and comes with certain

rights and limitations that affect what the user can see and do in the Portal. Depending on the organization one or more

people can perform one or more of the following roles. The roles are:

■ Customer Administrator

■ Customer User

■ Cisco Branded Reseller (CBR) User

■ Cisco Branded Reseller (CBR) Administrator

Note 1: CBR

Note 2: Persons holding more than one role will see data that is a mix of all the data they have access to.

Customer Administrator

Customer Administrators must be an employee of the entitled company they are registered with. A customer administrator

can do the following:

■ View the reports.

■ Create and maintain portal privileges for other users, administrators, CBR administrators, and CBR users registered

with the company.

■ Register collectors.

■ Perform file imports.

■ Manage alerts.

■ Manage service coverage.

■ Grant or restrict u

■ Provide Letter of Authorization to Cisco Branded Resellers.

■ Assess network architecture for IPv6 and other protocols.

Customer User

Customer users must be the employees of the entitled company they are registered with. If provided access by their

Customer Administrator, customer users can do the following:

■ View the reports of the company they are associated with.

■ Access specific segments and inventories for which they have access privilege.

■ Access information related to the installed base, alerts, device configuration, alert management, and service coverage.

Cisco Branded Reseller (CBR) Administrator

DAs and Customer Administrators can provide access rights and privileges to CBR Administrators, associated with their

company, to perform certain administrative tasks on their behalf. Customer DA can grant a CBR admin rights to register


Getting Started

8

users from the CBR partner company in the SNTC portal. CBR admin can manage access for users from their company for

a particular customer. Customer can delegate management of partner users to the partner.

If provided the rights, a CBR Administrator can:

■ Register other members as CBR Administrators or CBR Users.

■ Register collectors.

■ Perform file imports.

■ Manage alerts.

■ Manage service coverage.

■ Manage user access

■ Access select information about contracts resold by other partners if there is a Letter of Authorization (LOA).

Cisco Branded Reseller (CBR) User

CBR users can, if provided access by the customer administrator of the entitled company, do the following:

■ View reports of the entitled company.

■ Access select information about contracts resold by other partners if there is a Letter of Authorization.

How-To Video

■ Roles and Access

Getting Started

The Smart Net Total Care Portal uses

knowledge base. This provides you with actionable information to resolve problems faster, improve operational efficiency,

and better manage support risks.

Self-Service Onboarding Getting Access to Smart Net Total Care Portal

If you are a Cisco SMART entitled user (customer and partner), you can self-register to get access to the SNTC 3.x portal.

The Self-Service Onboarding process validates your entitlement to access data by verifying the provided contract and

serial number.

The first person in the organization to go through the self-service onboarding process becomes the Delegated

Administrator. The onboarding process provides guidelines to choose a DA. Ideally, the DA should be someone who is

already managing user access and accounts in the organization. Network administrators are a good fit for this role.

If your organization already has DAs, they will be notified of new user self-service requests so that they can authorize their

access to the Smart Net Total Care portal.

Note: It may take up to 24 hours for new registration information to be activated.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Roles_and_Access.mp4


Getting Started

9

Pre-requisites for Self-Service Onboarding

■ You must have a valid Cisco Account Profile.

■ One or more smart-entitled contracts must be associated with your profile. Examples of smart-entitled contracts

include SMARTnet which is now Smart Net Total Care, SP Base, TelePresence, Essential Operate, and Solution

Support.

■ Your profile must include a valid business email address. Personal email domains such as @yahoo, @gmail, @hotmail

and so on are not acceptable.

Self-Service Onboarding Process

Complete the following tasks to complete the Self-Service Onboarding:

1. Open Smart Net Total Care > Registration.

2. Under Go Proactive, click Register. The Cisco Login page opens.

3. Login with a valid Cisco User ID and Password. The Self-Service Registration Overview Page opens. This page

provides steps to register and roles and responsibilities of the Delegated Administrator.

4. Click Become a Delegated Administrator. The Delegated Administrator Request Form opens.

Note: If you do not want to become the Delegated Administrator, stop the registration process and identify the right

person in your organization to assume this role. If you request to be a Delegated Administrator and your organization

already has another Delegated Administrator, your request is forwarded to that person for approval.

5. In the Delegated Administrator Request Form:

a. Type the smart-entitled contract number.

b. Type the serial number of a device covered under the contract.

https://www.cisco.com/web/smartservices/sntc.html


Getting Started

10

c. Click Submit. This button is not active if the serial number of the device or the contract number is invalid.

After you submit the form, a verification email is sent to the email id you specified.

6.

email in your Inbox, check the Spam folder.

After you submit your request successfully, it takes up to 24 hours to validate and process it. When the processing is

complete, you receive the following emails:

■ Accept Delegated Administrator Terms & Conditions: The first email contains a link to the Cisco Services Access

Management tool. You can review and accept the terms and conditions for becoming a Delegated Administrator for

your organization using this tool. Log in to the tool and click Review Legal Agreement.

■ Access to Smart Net Total Care Portal: The second email contains a link to the Smart Net Total Care Portal. It confirms

your access and role. By default all Delegated Administrators are assigned a customer administrator role in the portal.

The customer administrator role authorizes you to perform file upload and other administration activities within the

portal.

You can login to the portal using your CCO user ID and password.

Creating Your Initial Inventory

An Inventory is a set of devices that have been uploaded into the Smart Net Total Care system through one or all of the

supported methods. The methods you can use to get your Cisco installed base information into the Smart Net Total Care

Portal are as follows:

■ Using the Cisco Common Service Platform Collector (CSP-C).

■ Using a third party collector.

https://services.cisco.com/


Getting Started

11

■ Doing a CSV file import.

If you are a new self-service customer administrator and no inventory has been created yet, you will be taken to the Get

Started Page when you login. This page contains step by step guidance to help you import your inventory through a CSV

file import or automate device collection through a collector.

If you are a new u when you log in, contact your customer administrator and ask them

to create the initial inventory.

If you are associated with accounts of multiple customer (multi-role user) in the

en uploaded. Contact the Customer

Administrator(s) of that Customer to upload the inventory.

Note: If no IP address is received for a device during Inventory upload, its IP Address field in the reports is "--".

How-To Video

■ Creating your Initial Inventory

Basic Portal Navigation

Smart Net Total Care leverages the Smart Services Connection platform that provides intuitive and easy to use reports.

These reports can be filtered, viewed in different formats, and customized in the way you want to view data.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Inv_Creation_CSV.mp4


Getting Started

12


Getting Started

13

The following screenshot depicts the Smart Net Total Care Portal, as it will typically appear when you access it, provided it

Components of the Portal

Refer to the preceding image to view the major components of the Portal

■ Left Navigation Pane (LNP): This portion of the page contains links to the reports, dashboards, and settings.

■ Logged-in User: The name of the user currently logged-in appears here.

■ Select Language: Click on this icon for Localized reports and portal. Currently the portal screens are localized in

French, Spanish, Canadian French, and Simplified Chinese.

Left Navigation Pane (LNP)

Smart Services Connection Banner Information

View as Billboard

Select Language View as Table

Applied Filters

View as Bar Chart

Select Column

View as Pie Chart

Personalize views

Logout

Logged-in user

Filter Text


Settings and Customizations

14

Note: Some reports or help for the reports may not be available in the selected language.

■ Information: Click this icon to see how-to videos, download a copy of this guide, and to get more information about

Smart Net Total Care.

■ View as Table: Click this icon to view the content of the report or dashlet in a tabular format.

■ View as Bar Chart: Click this icon to view the content of the report or dashlet as a bar chart.

■ View as Pie Chart: Click this icon to view the content of the report or dashlet as a pie chart.

■ View as Billboard: Click this icon to view the most important data flashed as billboard. Click on the billboard to get

back to the previous view.

■ Log Out: Click this icon to sign-out from the Portal.

■ Personalize Views: Click on the small triangle next to the column name to set/sort the data in that column.

Note

column to extreme left/right.

■ Filter Text: Type a value in this text box and press Enter. The data in the column is filtered to show results matching

the criteria specified. You can add filter values to one or more columns.

■ Applied Filters: Click on this icon to view the filters applied to the columns (if any) in the report.

■ Select Column: Click on this icon to view the whole list of columns available for the report. Click on the column name

to hide or show it in the report.

Note: From 3.4 release onwards, your report preferences are retained automatically to your profile. Modifications such as

selected columns, order of column placements, and column size are retained across sessions, until you change them.

Filters and sort sequences, however, are retained only for the particular session.

How-To Video

Navigation and Dashboards


Use the Smart Net Total Care selector panel at the top of the Left Navigation Pane (LNP) to customize or select the data

that displays in the reports. You can customize or select based on customers, inventories, and segments.

At the top of the LNP, the name of the Cisco Smart Service being used is displayed. In this case, Smart Net Total Care.

Customer

Right below the service name, you will notice the customer name and the Inventory and Segment. This is the name of the

entitled customer whose device data is visible in the reports.

Most customers will see only one choice in the Customer tab the name of their organization. Customers comprising more

than one business organization will see multiple choices for each organization that they are entitled to access. Partners or

multi-role users, , may also see multiple customers listed.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Navigation_Dashboards.mp4



15

Inventory and Segment

The Inventories and Segments available for the selected Customers (Entitled Companies) appear under Inventory and

Segment. The content depends on the user access settings assigned to you.

An inventory is the device data uploaded from one collection source. An inventory can be further partitioned into

Segments.

Steps to Customize

1. Click the pencil icon. The Data Filters window opens.

2. Click Customer. Choose a customer name. You will only see the data from the selected customer(s) in the reports.

3. Click Inventory and Segment.

4. Choose the desired inventories and segments. You will see the data only from the selected inventories and segments

in the reports.

Note: If you choose more than one inventory or segment, the reports include data from all.

Application Settings

General

This tab provides the list of business services and customers that you can access and your role for each customer.

Company Notifications

If you have an administrator role, use this tab to manage distribution lists for messages you want to send to the users.

My Notifications

Use this tab to manage how often you want to receive alerts and system messages from the portal.

Report Preferences

Within this tab, you can select the type of data that you want to view in your reports:

■ Latest View: Choose this view to see reports with only the latest data uploaded by the supported collectors or CSV

files. This is the default view for new users.



16

■ Comprehensive View: Choose this view to see reports with complete data from all collections.

The selected option/preference impacts all visible data, across LNPs- online dashboards, offline/scheduled reports, online

smart reports and widgets.

Note: The Scheduled reports will reflect the preference set at the time the report is generated.

Custom Display Name

This tab allows the administrator to modify or customize the display name of the organization. To customize the display

name of the organization, perform the following instructions:

1. Click Edit in the Display Name column. The cursor appears in the name field.

2. Enter the name in the name field.

3. Click Save.

4. To view the history of the name change in display name, click View in Display Name Change History.

How-To Video

■ Flexible Inventory Reporting

My Reports

My Reports page contains:

■ All reports generated by users through the Export function. The reports names are the same as those listed in the LNP.

You can generate these reports by clicking Export in the reports.

■ Scheduled reports, generated by the system, using the Scheduled Task function. By default, these report names

include the user name and a unique numeric identifier. You can change the report name when scheduling the reports.

The saved reports can be in PDF, XLSX, or CSV format as specified while generating the report. The reports are, typically,

retained for 72 hours from the time they are generated.

You can download the reports to your local device by clicking the format link (XLSX, PDF etc.) in the Download column.

Note: Depending on the amount of data to be processed, reports might take several minutes to hours before they are

available for downloading.

Useful Links

This page contains links to resources for:

■ Training

■ Support

■ Smart Net Total Care Community access

■ Managing Contracts

■ Troubleshooting Smart Net Total Care

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Flex_Inv_Reporting.mp4


Actions

17

■ Managing accounts

■ Initiating Return Material Authorization (RMA) Process

■ Downloading user guides and related software

Actions

Schedule Task

You can use the workflow provided to schedule the automatic generation of selected reports as a specified time or on a

continuous basis. After the reports are generated they are available under My Reports. By default, these report names

include the user name and a unique numeric identifier. You can change the report name when scheduling the reports.

Dashboards

Smart Net Total Care Dashboards provide a consolidated view of the most important data. You can use the dashboards to

get an overview of the status of the contracts, inventories, devices, and alerts ed base.

The Portal has the following dashboards:

■ Admin

■ Alert Management

■ Contract Management

■ Inventory Management

■ Smart Net Total Care

To view reports and alerts most relevant to you, you can create personalized dashboards and save them in the Portal.

These dashboards are retained over subsequent sessions. See section Creating Customized Dashboards for details.

Admin

The Admin Dashboard is used by the administrators to manage users and device data collections.

The data and reports that users see within the Portal is determined by their roles. Administrators can -based

on what they need to know. For example, one group of users can be given

access to data for a specific network segment, while access to another group of users can be limited to only specific

reports.

The Admin Dashboard contains the following dashlets:

Segment Management

Note: This dashlet is only available to the administrators.

The Segment Management dashlet displays the segments within an inventory and related information. Segments are used

to divide data presented in the Portal based on hostname, IP address, or SysName. This segmentation is performed by the

administrators who later grant users access to individual segments. Users may or may not have access to all segments

depending on what the Administrator defines.


Dashboards

18

Through this dashlet you can,

■ Create data segments based on multiple criteria, including Boolean conditions.

■ View a list of devices included in a created segment.

■ Grant users access to data for a segment.

■ View, modify, copy, or delete existing segments.

To Create a New Segment:

1. Click Actions > Create a New Segment. The Create a New Segment window opens.

2. In the Name field, type a unique segment name, with no special characters or spaces. You can use numbers.

3. Choose a condition value: Hostname, IP Address, and so on.

4. Choose a Boolean operator: contains, begins with, and so on.

5. Type a matching condition. You can use wildcards.

6. Click the plus (+) icon.

7. Repeat steps 1-6 to set another condition, if required.

8. Review the device list and grant user access, if needed. If you want to perform this action after creating the segments,

alternate methods are provided in the following sections.

9. Click Create. A new segment is created.

To View a List of Devices in a Segment:

1. Right-click on an existing segment name and choose View/Modify.

2. Click See Device List.

To Grant Users Access to Data in a Segment:

1. Right-click an existing segment name and choose View/Modify.

2. Click Select User. You can select all users or individual users.

3. Click Add to grant access to the selected users. Users and other customer administrators receive an email notification

when they are granted access to a segment or their access is revoked.

4. Click Apply to save your changes.

To View or Modify an Existing Segment:

1. Right-click an existing segment name and choose View/Modify.

2. Modify the existing settings, as required.

3. Click Apply to save your changes.

To Make a Copy of an Existing Segment:

1. Right-click an existing segment and choose Copy to a New Segment.


Dashboards

19

2. Type a new and unique name for this segment.

3. Modify the existing settings, as required.

4. Click Create.

Segments created by CBR Admins are visible to the Customer Admin in the Segment Management dashlet only. From this

dashlet, Customer Admins can assign CBR Users to a segment created by a CBR Admin. However, they cannot assign

Customer Users to segments created by a CBR Admin.

Note: The segments created and managed in this report only impact how data is presented and accessed in the Smart Net

Total Care reports. This segmentation does not impact the networks themselves, at the customer site.

How-To Video

■ Network Segment Management

Uploads

The Uploads dashlet displays a record of the last collections made, for an entitled company, through:

■ The CSP Collector

■ CSV File imports

■ Collector file uploads from supported 3rd party collectors

You can use this dashlet to monitor the frequency at which you refresh your network data in the Portal.

Users

This dashlet lists the users who can access the data for the given account.

As a customer administrator, you can use this dashlet to:

■ Grant or revoke user access to particular features of the Portal.

■ See a log of changes made to a user's account.

■ Revalidate the Letter of Authorization (LOA) for CBR Users and CBR Admins.

Note: Changes made to a user's access settings will take effect the next time the user logs into the system.

To See the Users You Can Manage:

Note: This task can be performed only by the customer administrator

1. Click the 3 vertical dot icon ( ) and un-hide the Manageable column (if it is previously hidden).

If the Can Manage

To Manage Access for a User:

Note: This task can be performed only by the customer administrator

1. Click the radio button for a user row.

2. Right-click to open the menu of options. Choose Manage Access.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Network_Segment_Management.mp4


Dashboards

20

3. Grant the user access to Accessibility and Capabilities, as provided in the dialog box.

Accessibility refers to features that the user can see and capabilities are whether the user can perform actions within a

given report.

4. Click Confirm to save your changes.

To Update the Letter of Authorization for a CBR User:

Customer administrators can perform this action for CBR users and CBR administrators.

1. Click the radio button to select the user.

2. Click Actions > Revalidate Letter of Authorization (LOA) Access. A table listing users whose LOA Privilege is

expiring within the next 30 days, opens.

3. Click Revalidate to continue the LOA Privilege for the user.

To See Profile Update History:

1. Click the radio button to select a user.

2. Click Actions > Profile Update History. A log of actions taken by Admins for the selected user opens.

You can review the actions taken by other customer administrators in this log.

Note: You can also see this log by clicking Profile Update History in the Actions > Manage Access dialog box.

How-To Video

■ Manage User Access

Alert Management

Smart Net Total Care provides information

security advisories.

Alert management workflows enable you to assign status messages to received alerts. The status options for active alerts

You can filter alerts based on these status messages so that you view

only the most relevant alerts.

The Alert Management Dashboard contains two dashlets.

Note: For a table view of alerts, click the link next to Alert Type category.

Active Alerts

Note

The Active Alerts dashlet shows the total alert count for each alert type for selected inventories. Active alerts are the alerts

that you have not acknowledged.

You can use this report to:

■ See an overall summary of outstanding alerts by category.

■ Export the report data for reference

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Access_Control.mp4


Dashboards

21

■ See the devices impacted by an alert category. Click the appropriate section in the pie chart.

Purpose of this Report

This dashlet helps network administrators and technicians to quickly focus on the most relevant alerts, thereby increasing

operational efficiency and improving risk management.

How-To Videos

■ Alert Prioritization

■ Alert Administration

Last Day of Support

The Last Day of Support (LDoS) dashlet lists the number and details of devices (in the selected inventories) for which the

published LDoS for the device hardware:

■ Is within 12 months.

■ Is over 12 months but within 24 months.

■ Has passed.

How-To Video

■ Coverage Gaps

Contract Management

The Contract Management dashboard shows the status of the Cisco service contracts and the associated devices. It

contains four dashlets.

All Contracts

The All Contracts dashlet provides comprehensive detail of service contracts for devices discovered and validated by the

network discovery.

This information is also available in Library > Contracts. In the Library, the report opens in the table format by default.

For more information, see the All Contracts section.

Support Coverage

The Support Coverage dashlet shows the number of devices, grouped according to their contract status. The pie chart

provides consolidated information extracted from the more detailed reports in the Contracts library.

Note: This dashlet replaces the Equipment Coverage dashlet.

For covered devices, the following statuses are shown:

■ Covered (Signed): Number of devices for which the coverage is set to begin on a future date.

■ Covered (Active): Number of devices currently covered under a service contract. This number indicates all the unique

devices with at least one active contract.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Alert_Prioritization.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/AlertAdministration.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Coverage_Gaps.mp4


Dashboards

22

■ Covered (Overdue): Number of devices for which contract has expired. The contract for these devices can be

renewed within 30 days of the expiry date. Post that, the contract is treated as new.

■ Covered (Expiring in 90 days): Number of devices for which contract will expire within 90 days.

■ Covered (Coverage status not visible): The number of devices of which you are not authorized to view the contract

status. This scenario occurs if the devices are covered by partner contracts.

For not covered devices, the following statuses are shown:

■ Not covered: Number of devices not covered by Cisco contract.

■ Not covered (Acknowledged): Number of devices not covered by Cisco contracts but the reason for non-coverage is

provided.

If a device is covered by multiple contracts having different status, the device appears under both statuses. For example, if

a device has a contract that is active and another that is overdue, the device is counted under both Covered (Active) and

Covered (Overdue) statuses.

If a certain type of contract status is not available in the inventory, it is not reflect in the pie chart. For example, if there are

no devices with signed contracts, the Covered (Signed) status does not show up.


This dashlet provides network administrators and contract administrators a high-level view of the contract coverage for

their inventory. This helps them manage contracts more efficiently thereby increasing operational efficiency and improving

risk management.

Note: The number of covered devices in this dashlet may be different to the number displayed in the Contracts library

report and the Inventory Summary report. This is because the covered count in this dashlet represents the number of

devices per inventory that are covered by at least one valid Cisco contract.

The Contracts library reports and Inventory Summary reports, however, list the number of valid contracts per device. A

device might be covered under multiple contracts and therefore can appear multiple times in the report. The count next to

the report name represents the row count of the report.

Equipment with Expiring Coverage in 30 Days

The Equipment with Expiring Coverage in 30 Days dashlet lists the devices for which the Cisco service contract expires

within 30 days. You can click on the Hostname URL for more information.

Equipment with Overdue Coverage

The Equipment with Overdue Coverage dashlet lists the devices for which coverage is overdue.

Inventory Management

This dashboard comprises of

records. It contains two dashlets.

The dashlets in this dashboard provide network administrators and technicians a greater visibility of the devices in their

network. This helps them increase operational efficiency and improve risk management.


Dashboards

23

Equipment Type

The Equipment Type dashlet provides a summary of all devices in your network segregated into categories such as power

supplies and chassis. Click each category to drill down, through several levels of categorization, for individual device

details.

How-To Videos

■ Inventory Summary

■ See Inventory Devices

■ Custom Reports

■ Collection Details

■ See Upload History

Inventory Source

The Inventory Source dashlet displays for each device, in the selected inventories, the source from which they are

uploaded collectors (CSPC and 3rd party), CSV file import, or collector file upload.

How-To Videos



■ Custom Reports

■ Collection Details

■ See Upload History

Smart Net Total Care

This is the default dashboard that opens when you visit the Smart Net Total Care Portal for the first time. This dashboard

contains four dashlets:

Equipment Type

See Equipment Type.

Support Coverage

See Support Coverage.

Active Alerts

See Active Alerts.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Inventory_Summary.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/See_Inventory_Devices.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Custom_Reports.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Collection_Details.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/See_Upload_History.mp4



http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Custom_Reports.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Collection_Details.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/See_Upload_History.mp4


Library

24

Community

The Community dashlet displays recent announcements from the Smart Net Total Care team and links to popular

discussion topics in the online forum.

Creating Customized Dashboards

To view reports that are most important to you, you can create customized dashboards. These dashboards are saved in

the Portal and can be accessed from the LNP. To create your own dashboard, follow these steps:

1.

2. In the New Dashboard pane, click Dashboard settings > Layout Template. All the available layouts for the dashboard

appear.

3. Click the radio button next to a layout to select it.

4. Click Add Dashlets. A list of all Library reports opens.

5. Choose the report you want to include in the dashboard. Continue till you have added all reports that you wish to see.

6. Click Save As to save the dashboard. You can provide a new name for the dashboard while saving it.

7. To rename the dashboard, click Rename.

8. To delete the dashboard, click Delete.

Library

All Smart Net Total Care reports are grouped under the following categories in the Library:

■ Administration

■ Alerts


Library

25

■ Architecture Assessment

■ Contracts

■ Incidents

■ Inventory

■ Inventory Insight

Administration

If you are an administrator, the reports in this catalog will enable you to track service contract coverage, identify and

monitor new devices, sort out most relevant alerts. Reliable and regular reporting helps you proactively access concerns

and minimize risks. These reports also help in resource planning and budget allocation.

Contracts Properties

The Contracts Properties Report enables you to choose whether a contract should be included in the Aggregated Report.

The report also displays the name and comments of people who made the changes.

To Include a Contract in the Aggregated Report:

1. Click the checkboxes to select the contracts you want to include.

2. Click Actions > Edit Contract Properties. The Edit Contract Properties window opens.

3. Click the checkbox- In Scope for Aggregated Report.

4. Type your name in the Name field.

5. Type a comment in the Comment field. This step is optional.

6. Click OK to confirm.

To View the Audit History:

1. Click the checkboxes to select the contracts for which you want to view the Audit History.

2. Click Actions > View Audit History.

Upload Processing

The Upload Processing report shows the status of the inventories completed, or inventories for which the data analysis is in

progress. Sources of inventory upload include: Collection from CSPC and third-party collectors, CSV file import, and

collector file upload.

Active Alerts

Note: This report is only visible to the administrators and authorized users.

The Active Alerts report enables administrators to view alerts and provide/manage alert access to users. Administrators

can use this report to:

■ Set an alert status to Ignore and explain the reason with comments or notes. This can be set for all affected devices

or for a particular device.


Library

26

■ Type a note to call someone's attention to an alert.

■ View alert details by clicking the link in More Info column.

■ View the Status and Notes for each alert.


This report enables network administrators and technicians to improve operational efficiency and risk management by

focusing on the alerts that are most important to them.

To Change the Alert Status of all Devices Impacted by a Particular Alert:

1. Click the checkboxes for each row you want to modify.

2. Click Actions > Change Alert Status. A new window opens.

3. To change the status of an alert from Active to Ignore, select Ignore.

The alert will no longer appear in the Active Alerts report. To revert to Active status, use the All Alerts report.

4. Type a note in the Notes field. This is optional.

5. Type a comment in the Comment field. This is optional.


Note: Changing the status for an Alert affects all your inventories.

To View a List of Devices Affected by an Alert Type:

1. Click the number link in the Affected Devices column. You can also manage Alert Status for individual devices through

this.

To See the Alert Status and Notes:

1. Un-hide the Status and Notes columns if not visible by default.

How-To Videos

■ Identify Relevant Alerts


All Collectors

The All Collectors Report lists collectors registered for the selected company.

Data gathered from these collectors is included in the data reported by the Portal. Additional methods of data upload

include: CSV file import and collector file upload.

File Import

Note: Only administrators and authorized users can perform a file import.

If you maintain your device data manually in spreadsheets, you can upload the formatted data into the Smart Net Total Care

portal. The data is then analyzed and enriched with Cisco support information. This feature enables you to upload device

inventory data from a file rather than from an onsite collector.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Identify_Relevant_Alerts.mp4



Library

27

You can use the File Import feature as the only means for uploading data (if you do not want to install a collector) or in

conjunction with the collector.

You can generate the device data file in either of the following two ways:

■ Use the template file provided and type the device information into the file,

■ Use a collector to generate the device file and then use File Import to upload the device data. In this case, you use the

collector to gather the device data, but then upload the data manually.

When you use file upload along with a collector, you supplement the c

that are in your network but cannot be collected by the collector. These devices could be behind a firewall or spare

devices not powered-on or not connected to the network.

To Prepare a CSV File for Upload Using a Template:

1.

2. Download the sample CSV file by clicking the link.

3. Type the information for the parameters. Remember to delete row 2 and column I.

4. Save the file as a .csv file

Note: You can only have only one inventory selected while accessing the file import capability.

To Prepare a Collector File for Upload:

1. Retrieve the inventory file from the collector. Do not modify this file.

2. Save the file to your local hard drive.

To Upload the CSV or Collector File:

1. Select the appropriate import type i.e. CSV file import or collector file import.

2. Select an existing inventory or click Create a New Inventory.

3. If you chose to create a new inventory, type a name in the field provided

4. Choose the type of file you are uploading, either a Collector-generated file, or a CSV file using the template.

5. Click Choose File to locate the file on your local desktop.

6. Click Import to upload.

The Serial Number and the Product ID must be recognized by Cisco as valid-- that is, they must correspond to data in the

displayed as such in the Inventory Insight reports.

Note: You can add devices to the CSV file for subsequent uploads and they will be added to those you previously

uploaded. To check the status of an imported file, click Upload Processing, in the Administration Library.

For detailed information on File Upload, visit the Smart Net Total Care Support Community.

How-To Video

■ File Import Capability

https://supportforums.cisco.com/community/4891/smart-net-total-care

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/File_Import.mp4


Library

28

Service Coverage

The Service Coverage Report enables you to set and view the reason (s) why devices are not covered by service. You can

use this report to:

■ Document coverage decisions.

■ Provide actionable information for renewals.


Contract administrators can use this report to focus their attention on renewal actions for devices that need coverage

versus those they have already reviewed and have chosen to ignore. This enables them to increase operational efficiency

and improve risk management.

Before preparing for service contract renewal, view the report and follow this course of action:

1. Review the devices not covered by Equipment Type.

2. Record the reason why service coverage is not required on some items.

3. Filter on the devices marked Review Needed.

4. Export the data to PDF, CSV, or XLSX formats.

5. Share the data with the network administrators in the planning meeting.

To Set a Reason for Not Covering a Device:

1. Select the checkbox for the desired devices.

2. Click Actions > Specify Not Covered Reason.

3. Choose the reason.

4. Type a comment in the Comments field. This is optional.

5. Click OK to confirm. A system generated confirmation message appears.

6. Read the message and close the dialog box.

To View the History of Reasons Set for a Device:

1. Select the checkbox for the desired devices.

2. Click Actions > View Not Covered Reason History. A list of reasons and comments available for the selected devices

appears.

Note: The reasons chosen and comments provided in this report also appear in the Not Covered report, under Library >

Contracts.

How-To Video

■ Service Coverage Management

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Service_Coverage_Management.mp4


Library

29

Segment Exclusions

The Segment Exclusions report lists all the devices, in an inventory, that have not been grouped into any segment. This is

especially helpful if you are using segments to group your devices.

Administrators can use the Actions menu in the Segment Management dashlet of the Admin Dashboard to create/edit

segments, set-up rules, and place the un-segmented devices into specific segments.


This report helps administrators determine the devices that are not grouped into any segment yet.

Alerts

The reports under this catalog are related to alerts provided by the Portal. You can preempt network disruption by

identifying and proactively acting on alerts that impact the devices in your network.

■ Hardware alerts inform you about end-of-life issues with devices in your network.

■ Software alerts inform you about end-of-life issues with software versions you are using.

■ Security alerts inform you about security vulnerabilities associated with specific devices in your network.

■ Hardware field notices inform you about other significant issues (apart from security vulnerability issues) with a

hardware device. A Hardware Field Notice often requires customer action such as RMA.

■ Software field notices inform you of other significant issues (apart from security vulnerability issues) with a software

version you are using. A Software Field Notice often requires customer action.

Purpose of These Reports

These reports help network administrators and technicians to quickly focus on the alerts and field notices most important to

them, thereby improving operational efficiency and risk management.

How-To Videos

■ Alert Prioritization


All Alerts

The All Alerts report lists product alerts for the selected inventories, categorized by type. You can use this report to:

■ Change Ignore to Active .

■ Review alerts based on the number of affected devices.

To See Alerts that Affect the Maximum Devices:

1. Click the column heading: Affected Devices so that the arrow-head points down. This sorts the information in

descending order.

To See the Alert Description, as Published by Cisco:

1. Under the More Info column, click the URL for the desired alert row.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Alert_Prioritization.mp4



Library

30

To See the Alert Status and Notes

1. Un-hide the columns: Status and Notes if not visible by default.

To Change the Alert Status from Ignore to Active:

Note: This task can only be performed by administrators and users with alert management permissions.

1. Select the checkbox for each alert you want to change.

2. Click Actions > Change Alert Status. Active status is selected by default.


The Actions menu in this report cannot be used to change the status from Active to Ignore. If you have access to the

Administrator reports, go to Library> Administration> Active Alerts and change the status from Active to Ignore.

Otherwise, contact the customer administrator in your organization.

Note: If you have taken action on all of the affected devices for a given a

All Field Notices

The All Field Notices report lists hardware field notices, categorized by type, for the selected inventories. You can use this

report to:

■

■ Review field notices based on:

— Number of affected devices.

— Vulnerability assessment of Field Notices.

To see Field Notices that Affect the Maximum Devices:


descending order.

To See the Field Notice Description, as Published by Cisco:

1. Under the More Info column, click the URL in the desired row.

To See the Field Notice Status and Notes:


To Change the Field Notice Status from Ignore to Active:


1. Select the checkbox for each Field Notice you want to change.

2. Click Actions > Change Alert Status. Active is selected by default.


Note: If you have taken action on all of the affected devices for a given Field Notice, the status is Acknowledge.


Library

31

The Actions menu in this report cannot be used to change the Status from Active to Ignore. If you have access to the

Administrator reports, go to Library > Administration> Active Alerts and change status from Active to Ignore. Otherwise,

contact the Smart Net Total Care administrator in your organization.

All Hardware Alerts

The All Hardware Alerts report lists hardware alerts, categorized by type, for the selected inventories. You can use this

report to:

■

■ Review alerts based on:


— Last Date of Support, if published, for device hardware.

To see Alerts that Affect the Maximum Devices:


descending order.







1. Select the checkbox for each alert you want to change.


Note: If you have taken action on all of the affected devices for a given alert, the status is Acknowledge.





All PSIRTs

Note: Only High and Critical PSIRT advisories are displayed in this report.

The All PSIRTs report lists Product Security Incident Response Team advisories (known as PSIRTs), categorized by type,

for the selected inventories. PSIRTs are available only for the devices running the following operating systems:

■ IOS

■ IOS XE

■ ASA


Library

32

■ IOS XR

■ NX-OS


■



— Vulnerability assessment of PSIRTs.

■ View Security Impact Rating (SIR) based on Common Vulnerability Scoring System (CVSS) score.

To see the PSIRTs that Affect the Maximum Devices:


descending order.

To See the PSIRT Description, as Published by Cisco:


To See the PSIRT Status and Notes:


To Change the PSIRT Status from Ignore to Active:


1. Select the checkbox for each PSIRT you want to change.








All Software Alerts

The All Software Alerts report lists software alerts, categorized by type, for the selected inventories. You can use this

report to:

■




Library

33

— Last Date of Support, if published, for device software.

To see Alerts that Affect the Maximum Devices:


descending order.







1. Select the checkbox for each field notice you want to change.







Devices with Alerts

The Devices with Alerts report provides an alert count for each alert type, for every device in the selected inventories.

To See Unique Alerts for a Device:

1. Click the number link under each alert type column.

Last Day of Support

The Last Day of Support report lists all devices (in the selected inventories) where the published Last Date of Support

(LDoS) for the device hardware is within the next two years or past the date.

Note: The Last date of Support is rounded to the last date of the published month for the end of support. For e.g. if the

LDOS is stated as Oct 10, 2015 it will be rounded to Oct 31.


This report enables network administrators and contract administrators to plan proactively for current or upcoming changes

in device availability. This increases operational efficiency and improves risk management.

To Change the Date Range in the Last Date of Support Column:

1. Click the search field under the column heading: Last Date of Support and use the date search function to enter a

date range.


Library

34

To See the LDoS Record for a Specific Device:

1. Click the search field under the column heading: Serial Number and type the device serial number.

2. Press Enter. If no records appear, the LDoS of the device hardware is not within the next two years.

To See the LDoS Alert:

1. Click the corresponding link in the Alert Definition column.

To See the Contract Details for a Device:

1. Scroll the report horizontally till the Contract No. column is visible.

2. Click the URL corresponding to the desired device. If the Contract No. value is Other or Partner Branded Contracts,

you are not authorized to access the details.

How-To Video

■ Coverage Gaps

Product Alerts Delta

The Product Alerts Delta report shows new or modified alerts (of each type) for a particular inventory during a given time

period.

■ New Alerts show how many alerts were added between the start and end date.

■ Modified Alerts show how many alerts were changed between the start and end date.

■ Total Alerts as on <End_Date> shows the total number of alerts (of each type) available in the database on the

selected end date. This includes the new alerts, the modified alerts, and the unmodified old alerts.

To Change the Date Range:

1. Choose a start date for the desired time period from the Start Date pop-up calendar.

2. Choose the end date for the desired time period from the End Date pop-up calendar. This date must be later than the

start date.


To See a List of Devices for Each Category:

1. Click the numbers under the New Alerts or Modified Alerts column.

To Set Time Frame:

The default time period for this report is 90 days. To change this default time period:

1. Click the gear icon.

2. Choose Set Timeframe.

Architecture Assessment

Architecture Assessment reports display the architecture assessment of devices in a selected inventory.



Library

35

Purpose of these Reports

The device assessment reports:

■ Enable you to create effective network architecture strategy and solution based architecture.

■ Helps you identify the devices that need to be upgraded or refreshed and prepare a plan to address the changes

required.

Cloud Intelligent Network

The Cloud Intelligent Network (CIN) assessment report displays the devices in an inventory and their CIN assessment

status. Cisco Cloud Intelligent Network is a foundation to help connect the world of many clouds. It is a platform that

integrates compute both within the data center and between clouds, ultimately delivering the cloud experience to the end

user.

This report helps you identify the devices in your network that can support Cisco Cloud Intelligent Network. The report

displays the following information:

■ The total number of devices in your environment.

■ Number and percentage of devices in your environment that support CIN.

■ Number and percentage of devices in your environment that cannot support CIN.

■ Number and percentage of devices that can support CIN by upgrading the software or the hardware.

The table view of the report includes the following new columns:

■ CIN Assessment Status: Whether or not the device can support CIN.

■ Place in Network: The place in the network where the device is located.

■ Upgrade Reason: Why an upgrade is being recommended.

■ Recommended Image Version: In case software upgrade is required.

■ Recommended Hardware: In case hardware upgrade is required.

■ CIN Features of Recommended Hardware: CIN features required in the recommended hardware.

To See the Cloud Intelligent Network Assessment Status of a Device:

1. Click the Table view to see details about individual devices in the inventory.

The CIN Assessment Status column displays the status of the device. The assessment status can be:

— UNSUPPORTED: This device cannot be upgraded to support CIN. It must be replaced.

— CAPABLE: This device can support CIN.

— HARDWARE INCAPABLE: This device requires a hardware upgrade to support CIN.

— SOFTWARE INCAPABLE: This device requires a software upgrade to support CIN.

To Regenerate the Cloud Intelligent Network Assessment Report:

1. Click Actions > Regenerate to regenerate the report based on the latest inventory.


Library

36

EnergyWise

The EnergyWise assessment report displays the devices in an inventory, their EnergyWise assessment status, and

recommendations. The Cisco Energy Management Suite includes software and services that help you measure and

manage the energy use of all the connected devices across your distributed office and data center environments.

This report helps you identify the devices in your network that can support the Cisco Energy Management Suite Software.

The EnergyWise assessment report displays the following information:


■ Number and percentage of devices in your environment that support EnergyWise.

■ Number and percentage of devices in your environment that cannot support EnergyWise.

■ Number and percentage of devices that can support EnergyWise by upgrading the software or the hardware.


■ EnergyWise Assessment Report: Whether or not the device can support EnergyWise.

■ Recommended OS Version: In case a software upgrade is required.

To See the EnergyWise Assessment Status of a Device:


The EnergyWise Assessment Status column displays the status of the device. The assessment status can be:

— UNSUPPORTED: This device cannot be upgraded to support EnergyWise. It must be replaced.

— CAPABLE: This device can support EnergyWise.

— HARDWARE INCAPABLE: This device requires a hardware upgrade to support EnergyWise.

— SOFTWARE INCAPABLE: This device requires a software upgrade to support EnergyWise. Suggestion for

operating system version is provided in the Recommended OS Version column.

To Regenerate the EnergyWise Assessment Report:


IPv6

The IPv6 assessment report displays the devices in an inventory and their IPv6 assessment status. The table view shows

details about individual devices in the inventory and the summary report displays the:

■ Number and percentage of devices in your environment that are IPv6 capable.

■ Number and percentage of devices in your environment that are not IPv6 capable.

■ Number and percentage of devices that can become IPv6 capable by upgrading the software or hardware.

■ Number and percentage of devices for which further analysis may be required. These devices are the ones for which

important information like serial Number or OS version could not be retrieved.

Note: IPv6 assessments will not be generated for devices uploaded manually using .CSV file.


Library

37

To See the IPv6 Assessment Status of a Device:

1. Click the Table view to see details about individual devices in the inventory. The IPv6 Assessment column displays the

IPv6 status of the device.

The IPv6 Assessment column displays the IPv6 status of the device. The assessment status can be:

— CAPABLE: This device can support IPv6.

— FURTHER ANALYSIS: Information like serial Number or OS version could not be retrieved for this device.

— NOT CAPABLE: This device requires a hardware replacement to support IPv6.

— REQUIRES UPGRADE: This device requires either software or hardware upgrade to support IPv6.

To Regenerate the IPv6 Assessment Report:


How-To Video

■ IPv6 Assessment Report

MediaNet

The MediaNet assessment report displays the devices in an inventory and their MediaNet assessment status. This report

helps you identify the devices in your network that can support an intelligent network optimized for rich media applications.

Cisco MediaNet is the Cisco recommended architecture for video and collaboration deployments.

The MediaNet assessment report displays the following information:


■ Number and percentage of devices in your environment that support MediaNet.

■ Number and percentage of devices in your environment that cannot support MediaNet.

■ Number and percentage of devices that can support MediaNet by upgrading the software or the hardware.


■ MediaNet Assessment Report: Whether or not the device can support MediaNet.

■ Place in Network: The place in the network where the device is located.

■ Focus Area: The area that the device focuses on. For e.g. capacity, visibility, etc.


■ Recommended Software: In case software upgrade is required.

■ Recommended Feature Configuration: Updates in preference settings to improve performance.

To See the MediaNet Assessment Status of a Device:


The MediaNet Assessment Status column displays the status of the device. The assessment status can be:

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/IPv6_Assessment_Report.mp4


Library

38

— CAPABLE: This device can support MediaNet.

— FURTHER ANALYSIS: Information like serial Number or OS version could not be retrieved for this device.

— FEATURE INCAPABLE: This device does not have certain features required to support MediaNet.

— HARDWARE INCAPABLE: This device requires a hardware upgrade to support MediaNet.

— SOFTWARE INCAPABLE: This device requires a software upgrade to support MediaNet.

To Regenerate the MediaNet Assessment Report:


TrustSec

The TrustSec assessment report displays the devices in an inventory and their TrustSec assessment status. Cisco TrustSec

uses software-defined segmentation to reduce the risk of malware propagation, simplify security operations, and assist in

meeting compliance goals. This report helps you identify the devices in your network that can support Cisco TrustSec.

The report displays the following information:


■ Number and percentage of devices in your environment that support TrustSec.

■ Number and percentage of devices in your environment that cannot support TrustSec.

■ Number and percentage of devices that can support TrustSec by upgrading the software or the hardware.


■ TrustSec Assessment Status: Whether or not the device can support TrustSec.

■ Recommended Image Version: In case software upgrade is required.


■ TrustSec Features: Available TrustSec features.

To See the TrustSec Assessment Status of a Device:


The TrustSec Assessment Status column displays the status of the device. The assessment status can be:

— UNSUPPORTED: This device cannot be upgraded to support TrustSec. It must be replaced.

— CAPABLE: This device can support TrustSec.

— HARDWARE INCAPABLE: This device requires a hardware upgrade to support TrustSec.

— SOFTWARE INCAPABLE: This device requires a software upgrade to support TrustSec.

To Regenerate the TrustSec Assessment Report:



Library

39

Contracts

The reports in this library display information about the service contracts your company has with Cisco.

All Contracts

The All Contracts report shows comprehensive details of all service contracts, devices under the contracts, and also the

status of the contracts. Through this reports you can:

■ Identify coverage gaps and associated risks in the network.

■ View upcoming expirations.

■ View contract details.

■ See the devices associated with each contract.


Contract administrators can use this report to get a comprehensive view of their network from a support perspective. This

helps in improving operational efficiency and risk management.

How-To Videos

■ Contract Details

■ Access Service Coverage Information

■ Coverage Gaps

■ Expiring Coverage

■ Access Service Contracts

Expiring Contracts

The Expiring Contracts report lists the devices, in the selected inventories, for which the service coverage will expire within

12 months. Through this report you can:

■ Identify coverage gaps and associated risks in the network

■ View upcoming expirations

■ View contract details

■ See the devices associated with each contract


Contract administrators can use this report to get a comprehensive view of their network from a service coverage

perspective. This enables operational efficiency and improved risk management.

How-To Videos



http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Contract_Details.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Access_Service_Coverage_Information.mp4


http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Expiring_Coverage.mp4

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Access_Service_Contracts.mp4




Library

40

■ Coverage Gaps



Covered

The Covered report lists devices, in the selected inventories, which are covered by one or more valid Cisco service

contracts. You can use this report to:

■ See the devices and their associated contracts.

■ See last date of support (LDoS), if published, for a device.



Contract administrators can use this report to view the contracts associated with the various devices in their network. This

enables operational efficiency and improved risk management.

How-To Videos



■ Coverage Gaps



Not Covered

The Not Covered report lists the devices, in the selected inventories, which are not presently covered under a service

contract.


Contract administrators can use this report to view the devices in their network that may need service coverage. This

enables operational efficiency and improved risk management.

How-To Videos



■ Coverage Gaps

















Library

41

Expiring Device Coverages

The Expiring Device Coverage report lists devices whose coverage end date is nearing. By default, the devices are sorted

by coverage end date. You can use this report to:

■ Get a list of devices for which the service contract is about to end.



This report enables contract administrators to renew device coverage in a timely manner. This helps in increased

operational efficiency and improved risk management.

To Sort Devices by Equipment Type or Coverage Status:

1. Click the chart icon.

How-To Videos



■ Coverage Gaps



Device with Multiple Contracts

The Device with Multiple contracts report lists devices, in the selected inventories, that are covered by more than one

service contract.

To sort devices by Equipment Type or Coverage Status:

1. Click the chart icon.

Note: If the Contract No. value is Other or Partner Branded Contracts, you are not authorized to access the details.

How-To Videos



■ Coverage Gaps



Incidents

Your interaction instances with the Cisco Technical Assistance Center (TAC) are available under the Incidents report.












Library

42

My Support Cases for Past 90 Days

The My Support Cases report lists service requests that you (the logged in user) have raised with Cisco TAC Support in the

last 90 days, for the selected inventories and customer.


This report provides visibility to all open TAC cases in one report. This helps network administrators and network

technicians manage risks more efficiently.

Inventory

The reports in this library provide a comprehensive view of your Cisco installed base, including device and configuration

details such as serial numbers, PIDs, OS versions, installed memory and firmware, IP addresses, hostnames, and so on.

They enable you to:

■ Identify Cisco products that are reaching end-of-life, end-of-sale, or end-of-support.

■ View what has been moved, added or changed in your network.

■ Ensure your Cisco hardware is running current and supported software versions.

■ Plan upgrades for devices that are no longer supported.


These reports enable network administrators and technicians to view the details of all the equipment in their network and

the product coverage status. This helps them increase operational efficiency and improve risk management.

How-To Videos



■ Inventory Collection Delta

Summary

The Summary report provides the total number of chassis, modules, power supplies, fans and other devices in the

inventory based on different categories like contract coverage, and Last Date of Support (LDoS) records.

Definitions

■ Devices in Inventory (all sources) - All equipment in the inventory system.

■ Devices Collected - Devices obtained through a collector, such as CSPC, in the inventory system.

■ Devices Imported - Devices that were manually entered, through CSV upload, in the inventory system.

■ Devices Recognized - Devices recognized by the system because their serial number is present in the Cisco

manufacturing databases.

■ Devices Covered - Recognized devices under a service contract.

■ Devices Not Covered - Recognized devices not under a service contract.



http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Inventory_Collection_Delta.mp4


Library

43

■ Past LDoS - Devices for which the Last Date of Support is overdue.

■ LDoS within 12 Months - Devices for which the Last Date of Support is within the next 12 months.

■ LDoS over 12 months and within 24 Months: Devices for which the Last Date of Support is between 13 to 24

months from the current day.

To View Details of the Equipment

1. Click the number link under the desired category and equipment type.

All Equipment

The All Equipment report lists all the equipment with the equipment type (chassis/cards etc.) for the selected inventories.


■ See a summary of devices discovered by collection or file import.

Note: "Not Categorized" refers to null value in the column. "Others" refers to a combination of all the values that do

not fall under the top 16% of data.

■ Create customized inventory reports from specified data.

To View Device Details:

1. Click the desired link under Hostname.

To Create Support Cases:

1. Click the checkbox next to the device for which you want to create a support case.

2. Click Actions > Create Support Cases.

Inventory Duplicates

The Inventory Duplicates report lists the details of devices that are included in more than one inventory.



Inventory by Product

The Inventory by Product report provides an inventory report, sorted and grouped by Product ID. You can use this report

to:

■ See a summary of deployed devices sorted by Product ID.

■ Identify the number of products and their coverage status, based on their Product ID.

■ View the Last Date of Support (LDoS) for the devices. The LDoS is displayed only if the LDoS is past the current

(system) date.


1. Click the number link under Covered and Not Covered.


Library

44

To View Cisco Specified Alert Notices:

1. Click the desired URL under Alert Definition URL.

Inventory Collection Delta

The Inventory Collection Delta report displays the changes that have occurred in your network devices between a set time

duration.


■ See the number of devices added, deleted, or changed between the first upload (Network Snapshot 1) and the

second (Network Snapshot 2)

■ Further categorize the changes by equipment type.

■ View details of selected devices.

Note: You must select a single inventory to use this report.

The report profile identifies the date and time of the upload for each snapshot, the collector the inventory was uploaded

from, and the total number of devices uploaded and imported in each inventory.

To See Details of Changed Devices:

1. Click the numbered link for any of the device totals.

How-To Video

■ Inventory Collection Delta

Inventory by Sites

The Inventory by Sites report shows the installation location details for the devices in the inventory. The report shows the

unique installed-at site ID, the address, and the customer for each identified site.

You can use this report to see the number of devices, at each site, that are covered or not covered by Cisco service

contract.

All Hosts

The All Hosts report lists all the hosts in the inventory. You can use this report to:

■ View all the chassis in the inventory.

■ View chassis or cards that have independent host names.

■ Identify the operating system type and versions on the devices.

Note: A master chassis may refer to slave chassis, each with their own identity.



To View Device Configuration for a Host:

1. Click the desired link under Hostname. The details page opens.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Inventory_Collection_Delta.mp4


Library

45

2. To view the configuration details, click Running Configuration or Startup Configuration links. The configuration details

appear in a new window.

Custom Inventory

The Custom Inventory report lists all the equipment and their details for the selected inventories. The report also displays

the contract information, and the Last Date of Support (if published) for the devices in the inventory.



Inventory Insight

The reports in the Inventory Insight library provide additional information about the devices identified by the service.


These reports provide network administrators and technicians an up-to-date view of their network. This helps them

maintain business continuity, increase operational efficiency, and improve risk management.

Summary

The Summary report lists information about the collector through which the selected inventory is uploaded. It displays,

among other details, the Appliance ID, the most recent upload time, and an overview of the collection.

Definitions

■ IP addresses in the Managed Device List: Total IP addresses in the managed device list.

■ IP addresses Not Collected: Total IP addresses in the managed device list that the collector could not reach. The

potential reasons could be bad credentials, devices were offline, or devices were not responding.

■ Reported: Equipment in the collection that is included in the Smart Net Total Care Installed Base Management and

Contract Management reports.

— Chassis: Chassis successfully identified and processed.

— Module: Modules successfully identified and processed.

— Power Supply: Power Supplies successfully identified and processed.

— Fan: Fans successfully identified and processed.

— Other: All other type of equipment successfully identified and processed.

— Not Field Replaceable: Equipment that cannot be replaced without sending it back to Cisco. To see the device

details, click the number link.

— Not Recognized: Equipment not found in Cisco records and therefore not recognized as Cisco equipment. To see

the device details, click the number link.

■ Not Reported: Equipment in the collection not rendered in the Smart Net Total Care Installed Base Management and

Contract Management reports because of processing error or data discrepancies in one of the Cisco databases.

Follow the remedial action provided (if any).


Library

46

— 3rd Party: Equipment was identified as non-Cisco, 3rd party equipment. To see the device details, click the

number link.

— Duplicate: Duplicate equipment in the Inventory. To see the device details, click the number link.

— Others: Equipment that could not be fully categorized, based on the collected information, by the current Smart

Net Total Care software system. To see the device details, click the number link.

Not Collected

The Not Collected report lists all devices which were included in the managed device list, but did not respond to the

collector. You can use this report to view Cisco devices that are processed (enriched with Cisco data) but not a part of the

current collection. The report also provides:

■ The reason why the device was not collected. The most common reason is incorrect credentials in the Managed

Device List. Check the Managed Device List for errors.

■ Suggested Action that you can take

How-To Video

■ Update Managed Device List

Third Party

The Third Party report lists all collected devices identified as non-Cisco devices. This report gives you a complete picture

of your installed base, by including third-party devices, even though they cannot be enriched by Cisco support information.

Duplicates

The Duplicates report lists the devices that appear more than once in the collected data. The report also provides the

possible reason for duplicate entries.

Not Recognized

The Not Recognized report lists Cisco devices, in the selected inventories, which could not be validated as a Cisco device

or the system could not determine the device type. This report helps you identify the Cisco devices that can be potentially

processed by the collection and enriched with Cisco data.

The report also provides the reason why certain devices were not identified.

Not Field Replaceable

The Not Field Replaceable report lists components within devices, in the selected inventories, that are no longer serviced

or replaced by the Field team.

Non-field replaceable devices are not covered by a service contract, therefore spare parts cannot be procured for them.

Others

The Others report lists devices that appear because of a problem with the data analysis. These devices are not accounted

for by the other Inventory reports. The report also provides the possible reasons for the problems.

You can use this report to identify the devices that can be potentially enriched with Cisco support information in the Portal.

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/UpdateCollector.mp4


Security

47

Security

Cisco Threat Awareness Service

Cisco Threat Awareness Service (CTAS) enhances threat visibility by making broad, foundational security information

available 24-hours-a-day. A joint TS and AS initiative that is accessed through the Smart Net Total Care portal, Threat

Awareness service helps you quickly identify compromised systems. Through its analysis of network traffic both from within

and outside the corporate network, this service provides actionable intelligence that enables the timely detection of

malicious activities. This easy to deploy and use service is an ideal, cost effective threat awareness solution for small and

mid-sized customers. For more information, visit the Cisco Threat Awareness Service website.

How-To Video

Cisco Threat Awareness Service

http://www.cisco.com/c/en/us/partners/sell-integrate-consult/sell-services/sell-market/smart-net-total-care/threat-awareness-service.html

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/CTAS.mp4


Obtaining Documentation and Submitting a Service Request

48

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool, submitting a service request, and gathering

additional information, see New in Cisco Product Documentation at:

http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.

Subscribe to sco Product Documentation, which lists all new and revised Cisco technical documentation,

as an RSS feed and deliver content directly to your desktop using a reader application. The RSS feeds are a free service.

Legal Information

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE

WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE

ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL

RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE

INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF

YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO

REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of

California, Berkeley (UCB) as

Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS

-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES,

EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE

PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR

INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING

OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses

and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in

the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative

content is unintentional and coincidental.

All printed copies and duplicate soft copies are considered un-Controlled copies and the original on-line version should be

referred to for latest version.

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website

at www.cisco.com/go/offices.

http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html

http://www.cisco.com/go/offices


Cisco Trademark

49

Cisco Trademark

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other

countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks

mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

Cisco Copyright

© 2017 Cisco Systems, Inc. All rights reserved.

http://www.cisco.com/go/trademarks

smart net total care user guide 3 - cisco

Documents