A Smarter, Cleaner Energy Future

September16, 2010

• Transformational era in energy• Energy industry modernizing the grid

– Improve the reliability, capacity and capability of the electricity network

– Support renewable energy like solar and wind– Enable faster resolution to outages – Create a secure, dynamic information network

• Customers will have more control over their energy costs

Energy Industry

• Replaces old-technology -- spinning dial, mechanical meters and manual meter reading

• Installing cutting-edge smart meters to all 1.4 million customers using digital technology that can remotely taking meter readings at any time

• Two-way communication between the customer and SDG&E

What is “smart metering”?

• Installing 1.4 million smart electric meters for all customers and adding a module to existing 850,000 gas meters

• Smart meters will give customers new tools and services to help them manage their energy usage

• Smart meters will support the influx of: – Electric Vehicles– Roof-top solar– Energy efficiency & demand response

A Path to Sustainability

Customer Benefits

• Enhances reliability and outage detection, and speeds restoration

• Improved energy use data helps customers save energy and save money– 1-hour (residential) & 15-minute (commercial) electricity

use data– New incentive programs for various rates

• Improves customer service– Meter reads on demand– Foundation for smart homes and businesses of the

future

• Reduced need to access property -- more privacy• Helps the environment

Installation Timeline

Completion Customers

Spring 2010 North County

Year-end 2010Central/East/South San Diego

County

Spring 2011Solar Customers & South Orange

County

Year-end 2011 Large Commercial Customers

• Communicating before and during installation– 60-90 Days: Meet with elected officials and community

leaders – 30-60 Days: Participate in community events – 30 Days: Mail customer notification letter– 3 Days: Outbound dialer notification, began May 2010– Day of: Installation and door hanger

• Post Installation– 7-Day comparison of billing data– Within 2 weeks after install: Personal follow-up by SDG&E

with a sample of customers to answer questions and offer information on programs and services

– Meter reader will read smart meter for a few months

The Installation Experience

• We are engaging customers to help them benefit the most from our services.– Google PowerMeter– Redesigned Energy Bill– SDG&E Online Energy Usage Website– PeakSaver Rewards– Dynamic Pricing– Home Area Network Pilots – Call Center supports data visibility and

access

Upcoming Products, Services and Pilots

Residential Bill / Summary Page

Sign-Up for My Account and Google PowerMeter

• My Account is SDG&E’s online billing service

• Receive, view and pay (multiple) bills online

• Access up to 25 months of account activity

• Learn how to save energy with customized recommendations

• Go Green– save paper!• Sign up for Google

PowerMeter

http://sdge.com/myaccount/

Google PowerMeter Gadget

http://www.sdge.com/myaccount/energynetwork/

In-Home Displays

For more information on the Home Area Network visit http://www.sdge.com/smartmeter/homeAreaNetwork.shtml

Programmable Communicating Thermostats

For more information on the Home Area Network visit http://www.sdge.com/smartmeter/homeAreaNetwork.shtml

• Risa Baronrbaron@semprautilities.com858-541-5508Stakeholder Education Manager

• More information available onwww.sdge.com/smartmeter

Contact Information