smart itsm business_presentation
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ITIL is best practice in IT Service Management, developed by office of Government of CommerceUK.
ITIL principles allows us to offer consistent and fully integrated IT Service Management Operationsto your internal and external customers.
Proven Industry Benefits of ITIL:
About ITIL:
ITIL has realized a 6% to 8% cut in operating costs. in four years,the company reported overall savings of about $500 million.
An ITIL program has resulted in a 30% reduction in systemscrashes and a 92% reduction in "Business-Critical" incidents.
About ITIL - Information Technology Infrastructure Library
• Increase customer satisfaction• Reduce customer downtime• Reduce number of support calls• Improve efficiency• Improve communications• Identify problem areas in your products or service• Improve resource utilization• Provide demonstrable key performance indicators.• Small organizations can benefit from the lessons learned of other organizations.
How ITIL can help you?
• SMART Help Desk• SMART IT Service Management Solution• SMART Knowledge Management• SMART Customer Service Desk• SMART Surveys
SMART Suite - 5 Fantastic Products
Integrated view of SMART IT Service Management Solution
Personalized Welcome Screen
All Information of user is presented in one screen
SMART Help Desk
Personalized Welcome Screen
All Information of user is presented in one screen
Call logging using templates
SMART Help Desk
Personalized Welcome Screen
All Information of user is presented in one screen
Call logging using templates
Knowledge base access
SMART Help Desk
Automated Workflow
SMART Help Desk
Automated Workflow
Escalations
SMART Help Desk
Automated Workflow
Escalations
Approvals Process
SMART Help Desk
Automated Workflow
Escalations
Approvals Process
Feedback Surveys
SMART Help Desk
Automated Workflow
Escalations
Approvals Process
Feedback Surveys
SMART Help Desk
Automated Workflow
Escalations
Approvals Process
Feedback Surveys
Advanced Search Capabilities
SMART Help Desk
Flexi Fields
SMART Information Delivery Architecture
Flexi Fields
Dashboard Views
SMART Information Delivery Architecture
Flexi Fields
Dashboard Views
Built-in Reporting
SMART Information Delivery Architecture
Flexi Fields
Dashboard Views
Built-in Reporting
Multilingual Capabilities
SMART Information Delivery Architecture
Flexi Fields
Dashboard Views
Built-in Reporting
Multilingual Capabilities
SMART Information Delivery Architecture
Microsoft Operations Manager
Integration with 3rd Party Tools
Microsoft Operations Manager
Microsoft Exchange Server
Integration with 3rd Party Tools
Microsoft Operations Manager
Microsoft Exchange Server
SMS Gateway Integration
Integration with 3rd Party Tools
ITIL and ISO/IEC 2000 Enabled