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Smart Grid – Enabler of the Smart Utility Enterprise

SmartGrid Middle East – Dubai – December 2010

Bastian Fischer, Oracle Utilities Global Business Unit EMEAVice President and General Manager

© 2010 Oracle Corporation – Proprietary and Confidential

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Safe Harbor

Agenda

Smart Utility Processes (examples)

Client Proof Points

Smart Utility Evolution

Smart Utility Processes (examples)

5© 2010 Oracle Corporation – Proprietary and Confidential

Context for Smarter UtilitiesSmart Metering and Smart Grids Agendas

Vs

Vs


Smart Utility Enablement Key Energy Business Processes


(1) PlanningCompeting more effectively

• Dynamically assess consumers patterns and segmentations– Understanding customer groups, patterns, consumption ways, energy management

ability, buying patterns– Continuous portfolio and market analysis

Social & Demographic Care Data

Marketing Data

Consumption, Usage, Tariff Data

Financial Data

Demand response, Home Services

Customer ValueUnderstand the Market

Understand the Customers


(1) Strategic MarketingCompeting more effectively

• Dynamically plan and execute sales campaigns for new enrollments and up-sales within the current customer base

– Plan product and services marketing based on detailed customer view, such as Real Time Decision (RTD)

– Design and cross sell products and services – including 3rd Parties– What if scenarios for customer self-check

Mobile

Web

HomePlan, Design, Structure Campaigns


(1) Strategic MarketingCompeting more effectively

• Plan, Assess Profitability and performance– For campaigns and customer contracts

• Identify, Anticipate & Reduce churn– Develop service quality perception & loyalty

Understand the Customer Portfolio, the accessible

marketOptimize Customer Value


(2) Operational Customer EnrollmentIncrease Competitiveness and Enroll Rates

• More Accurate –– Segmentation of customer according to usage– Differentiate offers based on ACTUAL usage patterns– Target ‘best-offer’ packages depending on market niches

Current customer view

Standard Load Profiles Market Prices

12.2 €

Customer Prices



• More Accurate –– Segmentation of customer according to usage– Differentiate offers based on ACTUAL usage patterns– Target ‘best-offer’ packages depending on market niches

Individual Customers

Actual Load Profiles

15.4 €

8.1 €

Market Prices

Individual Prices

10.4 €



• Achieving better prices & more margins –– Settlement against actual consumption required– Ability to better forecast – impact consumption

reduces risk premiums

Accurate Customer View &Segmentation

Supply Cost Optimization

Accurate Risk Premiums

Accurate Energy Supply Cost

Settlement based on actual interval data

Customer Saving

Margin increase

* PSEGMyPower Pricing Pilot



• Supporting new energies –– Model impact of Micro generation or EV in contract

• Fast & Automated Enrollment – PERFECT ORDER strategies– End-to-end Electronic and flawless Change of supplier process

• Living Contracts –– Continuous contract assessment & selling

* ERA / engage consulting

Customers becoming Prosumers Perfect Order and Market Flows


(3) Customer Care, Attention & BillingSupporting Innovation and Reduced Cost-to-serve

• Complex, high volumes interval data based billing –– Shift towards multimillion interval based billing, including MG and DR– Meter-to-cash IT systems revamp to push mode

meter CIS Customer

meter CIS Customer

monthly monthly

NRT to daily On demand

Drastic Billing Processing Explosion In the flow -interactive Meter to Bill



• Active customer management –– Contracts need to be operated

• Advanced Multichannel customer management and interaction –– Multichannel extended one view of the customer– Revenue Up sell – REAL TIME DECISIONING - critical for customer lifetime value– Energy Usage visualization and advisory

Multichannel interaction drives new revenues Multichannel management cost cutting



• AMI Based prepay –– Painless and Token less Prepayment

US Utility Example

Customer can manage their contract WHEN and WHERE they like

Increased Adoption for numerous applications World Wide




US Utility Example

2530

CIS




US Utility Example

2530

CISPAY


(4) Sourcing & Portfolio ManagementIntegrating customers into Energy Markets

• Two way contract operation –– You pay for what you use and when you use– You get rewarded if you do something– Will need to model more complex contracts– Assess daily customer portfolio profitability and contracts

Legacy Retail Operations

Profitability = theoretical / SLP, no contract operation

Smart Retail Operations

Profitability = actual load versus sourcing price curve, Signals /

Messages directly impact profitability

SourcingSalesCustomer SourcingSalesCustomer



• Accurate and active Position Management –

– Updating your forecast based on Demand data from Hour – 1 sample customers

– Optimize your demand portfolio position intraday, and balance actively through DSM/DR

Overall Portfolio Consumption Forecast

Bi Annual Register Reads

Energy & Imbalance Cost



• Accurate and active Position Management –

– Updating your forecast based on Demand data from Hour – 1 sample customers

– Optimize your demand portfolio position intraday, and balance actively through DSM/DR

Intraday position forecasting

Intraday Reference customer Sampling

Intraday DR/Peak

Price Events

Intraday Direct Contr.

Load

Reduced Imbalance and Average Energy Cost



• Develop virtual power plant trading capabilities

– Aggregation of controllable load can be marketed on short term wholesale markets or even System services

MG/DG Service Aggregator

System Services Energy Pool


IT Impact Assessment view for UtilitiesSmart Enablement for Utilities

Customer Care & Billing

Pricing & Quotations

Portfolio Management &

Sourcing

Self Service

Customer relationship &

Analytics

DBX 3000+X 3000+

X 100+X 100+

Data Volumes

Transaction Volumes

Meter Data Management

Interval Data, Complex Billing, Self Service &

Settlement support

Interval Data, Complex Billing, Self Service &

Settlement support

Extended One stop, multichannel contract

operation, and services marketing

Extended One stop, multichannel contract

operation, and services marketing

Advanced Analytics, and Cross Selling

Capabilities (RTD)

Advanced Analytics, and Cross Selling

Capabilities (RTD)

Retail to Wholesale advanced integration

Retail to Wholesale advanced integration

Advanced Pricing and contract management

from C&I practices

Advanced Pricing and contract management

from C&I practicesContract

Operation & Monitoring

Ability to ‘operate’contracts (price

signals, DR, MG)

Ability to ‘operate’contracts (price

signals, DR, MG)

Complex billing and contracts

Complex billing and contracts


Deregulation

Context for Smarter UtilitiesSmart Metering and Smart Grids Agendas

Vs

Vs

&

&

Client Proof Points


CUSTOMER PERSPECTIVE

“Oracle Utilities solutions were our number one choice because they enable rapid deployment and have the flexibility we need to make rapid changes to the data model.”Keith Hock, Supervisor, Transmission Services Business Center

RESULTS

•Enabled Ameren to rapidly profile and aggregate data for more than 2.5 million meters•Enabled the company to perform at least four settlement statements per day and up to 12 prior to weekends and holidays •Gained the ability to balance the entire territory (an approximately 10,000 Megawatt system) to within 5 Megawatts for every hour

COMPANY OVERVIEW• One of the largest investor-owned electric and gas utilities in the

United States• Provides energy services to 2.4 million electric and nearly 1

million natural gas customers • Industry: Utilities• Employees: 9,000 • Revenue: US$7.8 billion

CHALLENGES/OPPORTUNITIES• Aggregate and profile customer-level meter data quickly to

facilitate accurate analysis of consumption and enhance agility in responding to changes in demand

• Deploy a single, integrated system capable of forecasting, profiling, and aggregating meter reads within a short amount of time

• Provide the ability to determine an accurate and fair allocation of Unaccounted For Energy (UFE) within Ameren territory

• Ensure the ability to customize the solution independently todayand in the future

SOLUTIONS• Oracle Utilities Billing Component• Oracle Utilities Load Profiling and Settlement• Oracle Utilities Meter Data Management

Ameren Corporation Automates Data Profiling for More than 2.5 Million Meters



“With Oracle Utilities Meter Data Management, we will be able to support one of the largest AMM deployments in European history. The Oracle solution will help us to provide our customers with advanced options including consumption profiles as well as consumption information online -ultimately allowing the consumer to make more informed decisions about their energy use.”

Delio Svaluto Moreolo, Metering Department, Acea Distribuzione S.p.A

RESULTS

•Single Source of truth for metering data – with full auditability of data versions and editions

COMPANY OVERVIEW• ACEA is the 2nd largest Italian Electricity Distributor. The are the

Distribution Concession for 1.5 Million meters in Rome with 8 Millions gas meters.

• Industry, Utilities

CHALLENGES/OPPORTUNITIES• Monthly readings mandated by Italian law• TOU• Real time customer access to their consumption data• Customer services improvements • Fraud reduction and Network Management Improvement

SOLUTIONS• Interfaces to Metering Systems: Dial up C&I meters, AMI meters

with interval data, Manually read meters with register reads• Validation – Edition – Estimation• Balance Perimeter Calculations• Calculation of Area Residual Load and Profile per Supplier• Data Publication to Suppliers• Interface with billing systems for consumption data and standing

data

Italy’s Acea Distribuzione to Power Automatic Meter Management Project for 1.6 Million Meters



“Oracle Utilities Meter Data Management enables Metrix to provide better quality metering data to our retail customers.”Emma Collier, Enterprise Manager

RESULTS

•Provided better quality meter data to retailers to improve services and protect revenue•Gained the ability to obtain meter readings on a daily basis rather than monthly•Enabled estimates to be provided on a more granular level, which allowed retailers to provide consumers with more accurate bills•Adhered to compliance guidelines to dictate how metering data is supplied to retail customers

COMPANY OVERVIEW• Provider of electricity metering and associated services to

retailers in Auckland, New Zealand • Industry: Utilities• Employees: 100 • Revenue: Not disclosed

CHALLENGES/OPPORTUNITIES• Deploy a robust meter data management system that supported

the rollout of new smart meters• Adhere to compliance guidelines that establish how metering

information from multiple systems is supplied to retailers

SOLUTIONS• Oracle Utilities Meter Data Management

Metrix Improves Service to Retailers with Automated Meter Management System



RESULTS

•Once an hour relationship with 6 Million customers•3.6 Billion electric meter reads/month, plus 150M electric status reports/month•150M gas meter reads/month, plus 150M gas status reports/month•Support 7 years of historical data (3 years on-line, 4 years archived)•300x increase in storage

COMPANY OVERVIEW• California based company founded in 1905, it is one of the

largest combination of natural gas and electric utilities in the US• Industry: Utilities• Employees: 20,000

CHALLENGES/OPPORTUNITIES• Provide a multi-step billing solution that integrates with several

systems including head-end systems, meter data management systems

• Solution needs to provide critical peak pricing and dynamic pricing- Real –Time pricing

• Solution needs to measure, bill, collect processes to support meter reading, meter data management, rendering of bills, customer records, credit and payment processes

• Solution must provide Contact Center and Front Counter Support to customer transactions such as start/stop and account status

• Solution must provide scheduling and dispatching of customer field orders

SOLUTIONS• Oracle Utilities Customer Care and Billing

PG&E Smart Meter



Planning & Pilots

SummaryBills

DemandResponse

DistributionAutomation

AutomatedMeter Reading

Federal & State Policy

Now10-years ago 10-years

AdvancedMetering

Infrastructure

Time of UsePricing

Critical PeakPricing

AdvancedDistributionManagement

Systems

SmartMeters

Home AutomationNetworks

SmartAppliances

DistributedGeneration

ElectricityStorage

MicroGridBalancing

Real-TimePricing

ElectricVehicles

Regulatory Approvals


Oracle for Utilities Solution Footprint

INFRASTRUCTURE

Middleware Integration, Business Process Design, Orchestration and MonitoringMiddlewareMiddleware Integration, Business Process Design, Orchestration and Monitoring

Technology Spatial, DatabaseTechnologyTechnology Spatial, Database

CORPORATE ADMINISTRATION

FinancialsFinancialsFinancials ProcurementProcurementProcurement FacilitiesFacilitiesFacilities Human ResourcesHuman ResourcesHuman Resources Supply ChainSupply ChainSupply Chain …More……MoreMore

BUSINESS OPERATIONS

Assets & WorkAssets & Work

SupplySupply

Field ServiceField Service

NetworksNetworks

MeteringMetering

ProjectsProjects

BUSINESS INTELLIGENCE

FinancialFinancial

OperationalOperational

TransactionalTransactional

CUSTOMERS

BillingBillingCustomer RelationsCustomer Relations


Oracle Utilities Footprint


Spatial and Utilities Analytics: Powered by OBIEE

Utility Customer Management Portals and Apps

Utilities Integration Platform: Powered by Fusion Middleware

Oracle Utilities “Smart Grid” Appliance: Powered by Exadata

…leveraging open standards technology for integration…

…running on the world’s best hardware

Interoperable applications on a smart platform…

Enabling new consumer models with Self Service and BI…

Architecture for the Transformational Utility

Customer Meter Grid

Smart Grid Gateway


Oracle Utilities Smart Grid GatewayInnovation for the new Utilities Architecture

INTRODUCING: The link between the mission critical systems and the ‘equipment’ that powers them

– Interoperability, easy to upgrade and maintain– Extensible to meet utility business processes

– Security enabled applications built for the designed with security build in

– Standards based data formats (CIM)

– Abstracted transactions to cater for the smart devices in the field– Process driven transactions across all applications

– Expandable for the next generation of devices


Smart Grid Gateway: the link between the mission critical systems and the ‘equipment’ that powers them

Smart Grid Gateway: - provides a timely flow of usage data and status and control messages. - orchestrates events like special reads and disconnects, - detects potential power quality problems and meter tampering. - coordinates work across every type and brand of meter - utilizes all types of meter communications infrastructures

Smart Grid Gateway

Smart Grid Gateway


Smart Solution Platforms for Today’s Transformational Utility

REQUIREMENT ORACLE CAPABILITY THE ORACLE DIFFERENCE

Have meter data and communications connected to

back office application

Smart Meter Platform

Integrated, best-of-breed platform from meter to web with minimal data duplication and the ability to respond to events

Have a single view of the customer with the right information

Smart Customer Platform

Best-in-class interoperable applications for customer management from billing and customer care to energy management

Have an overarching authority for the network to seamlessly

carry out outage and distribution functions

Smart Grid Platform

Best-in-class outage and field crew management as well as

distribution management to realize the self healing grid


Smart Solution Platforms for Today’s Transformational Utilities











Smart Grid Platform




Oracle’s Smart Meter PlatformMeeting the needs of tomorrow’s utility today

• Oracle Utilities Meter Data Management. It manages the influx of aggregate and interval consumption data from every class of customer and feeds processed information—ready to use—to every application that needs it.

• Oracle Utilities Business Intelligence for Meter Da ta Management. It gives utility staff and executives a fast, easy way to track program achievements, usage trends, revenue protection activities, status, configuration and device confirmation in near real time.

• Oracle Utilities Smart Grid Gateway. It handles all the back-and-forth messaging between utility applications and meters—of any type or brand.

• Oracle Utilities Customer Communications. It combines customer self-service with an easy, intuitive way for customers to examine their energy and water use, try out what-if scenarios, and manage programs, with web or phone.













Smart Grid Platform




Oracle’s Smart Customer PlatformMeeting the needs of tomorrow’s utility today

• Oracle Utilities Customer Care and Billing. It manages the interaction with your customer, from enrollment, and participation in energy efficiency programs, interval billing. The main functions are configurable allowing you to easily develop new plans and get them to market earlier.

• Oracle Utilities Business Intelligence for Customer Care and Billing. It gives utility staff and executives a fast, easy way to track program achievements, customer trends, status of collections and status of field activities.

• Oracle Utilities Smart Grid Gateway. It handles all the back-and-forth messaging between utility applications and smart devices such as electric vehicles, in home displays — of any type or brand.

• Oracle Utilities Customer Communications. It combines customer self-service with an easy, intuitive way for customers to examine their energy and water use, try out what-if scenarios, and manage programs, with web or phone.













Smart Grid Platform




Oracle’s Smart Grid PlatformMeeting the needs of tomorrow’s utility today

• Oracle Utilities Network Management – Outage Management manages the communication and mapping of outages, dispatching trucks to ensure the restoration period is as sort as possible, assisting the utility to manage it’s key indicators.

• Oracle Utilities Network Management – Distribution ManagementSystem leverages real-time field sensors & controls to optimize grid operations for reliability, efficiency, capacity constraints, losses, voltage profile, etc, leading to the vision of the self healing grid

• Oracle Utilities Business Intelligence for Network Management. It gives utility staff and executives a fast, easy way to track program achievements, usage trends, revenue protection activities, status, configuration and device confirmation in near real time.

• Oracle Utilities Customer Communications. It combines customer self-service with multiple channels to communicate outage received and restored messages to customers, via web or phone or email. The applications are extensible and configurable to ensure that yourmessage is where it belongs, in front of your customers


Spatial and Utilities Analytics: Powered by OBIEE

Utility Customer Management Portals and Apps

SOAProcess

Utilities Integration Platform: Powered by Fusion Middleware

Oracle Utilities “Smart Grid” Appliance: Powered by Exadata

Meter Customer Workforce

…leveraging open standards technology for integration…

…running on the world’s best hardware

Industry recognized suite on a common platform…

Enabling new consumer models with Self Service and BI…

49

So where are we today?


SCADASCADA

Oracle UtilitiesSmart Utility Process Map

Complex Billing

Complex Billing

Portfolio Management

Portfolio Management

Load AnalysisLoad Analysis

Load Profile & Settlement

Load Profile & Settlement

TransactionsTransactions

Work & Asset Management

Work & Asset Management

Mobile Workforce

Mobile Workforce

Real Time SchedulerReal Time Scheduler

Distribution ManagementDistribution Management

Outage Management

Outage Management



Rate DesignRate

Design

ForecastingForecasting

CommunicationCommunication

Distributed GenerationDistributed Generation

Micro Generation

Micro Generation

Home Appliances

Home Appliances

MetersMeters HAN -Gateways

HAN -Gateways

VDUsVDUs

Customer Attention & relationship

Customer Attention & relationship

Self-ServiceSelf-Service

AutomationAutomation

GISGISTransport

ManagementTransport

Management

Premises Field Work Networks

Markets

Customers

Meter Data ManagementMeter Data

Management

EV’sEV’s

EV ChargingInfrastructure


Smart Grid GatewaySmart Grid Gateway

Demand responseDemand response

Quotations ManagementQuotations

Management


SCADASCADA

Oracle UtilitiesOracle Utilities Application Platform

•Complex Billing

•Complex Billing

•Portfolio Management

•Portfolio Management

• Load Analysis

• Load Analysis

•Load Profile & Settlement

•Load Profile & Settlement

•Transactions•Transactions

• Work & Asset Management

• Work & Asset Management

•Mobile Workforce•Mobile

Workforce

• Real Time Scheduler

• Real Time Scheduler

•Distribution Management•Distribution Management

•Outage Management

•Outage Management

• Customer Care & Billing

• Customer Care & Billing

•Rate Design•Rate

Design

•Forecasting•Forecasting

CommunicationCommunication

Distributed GenerationDistributed Generation

Micro Generation

Micro Generation

Home Appliances

Home Appliances

MetersMeters HAN -Gateways

HAN -Gateways

VDUsVDUs

•Customer Attention & relationship

•Customer Attention & relationship

•Self-Service•Self-Service

AutomationAutomation

GISGISTransport

ManagementTransport

Management

Premises Field Work Networks

Markets

Customers

•Meter Data Management•Meter Data

Management

EV’sEV’s



•Smart Grid Gateway•Smart Grid Gateway

•Demand response•Demand response

•Quotations Management•Quotations Management


Oracle UtilitiesOracle Utilities Integration Platform

• Oracle Integration Platform for Utilities– The horizontal + utilities vertical foundation pack covers typical utilities

business functions that are documented by standards such as CIM.

– Deliver end-to-end business processes on top of the foundation:

Abbreviations : WAM = Work and Asset Management // MWM = Mobile Workforce Management // SGG = Smart Grid Gateway

CC&B = Customer Care and Billing // NMS = Network Management System // QM = Quotation Management // MDM = Meter Data Management

Oracle Enterprise Information Management Strategy

Add

Cur

rent

Std

s.

AIA Foundation Pack Canonical Model Library

•Oracle EBOs

•Utility EBOs

•IEC CIM Objects

•Open SG

•MultiSpeak

SGGSGG


Process: Top to Bottom Support for Utilities

Leading Enterprise Software Vendor• #1 in CRM, HCM, EPM, Middleware, and more

• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and

on-premise deployment options

Built-In Utilities Capabilities• Interval based pricing (real time, TOI, CPP, event)• Industry Standard VEE

• Integration with smart devices

• Self Healing Grid

• Field workforce optimization

Largest Software Assistance Team• 64,500 development, support, and services professionals

• 145 countriesServersServers

& Storage& Storage

OperatingOperatingSystem & VMSystem & VM

DatabaseDatabase

MiddlewareMiddleware

ApplicationsApplications

ConsultingConsulting

SupportSupport& Training& Training


Oracle is ready to partner with you

on your Smart Grid journey.

BASTIAN FISCHERVice President and General ManagerUtilities Global Business Unit EMEA

Utilities Global Business UnitEurope – Middle East – Africa

Portes de la Défense,15 bd Charles de Gaulle92715 Colombes Cedex, France

Tel: +33 1 57 60 84 78Cell: +33 6 37 23 33 [email protected]


Oracle in the Utility Industry

Apendix


Oracle Corporation

Scale• $24.2B in TTM revenue for Oracle• #1 in 50 product or industry categories• 370,000 customers in 145 countries• 30,000 partners • $40B on 60+ acquisitions, since 2005• 106,000 employees• 10 million developers in Oracle online communities

Innovation and Investment• 29,000 developers and engineers• 15,500 customer support specialists, speaking 27

languages• 20,000 implementation consultants• 1 million students supported• 870 independent Oracle user groups with 355,000

members

Revenue represents March 1, 2009 – February 28, 2010


Oracle in the Utilities IndustryDid You Know?

Customer Base: Best Solutions Running at 2,600+ Electric, Gas, Water Utilities Worldwide

Dedicated to the Industry: Oracle Utilities Global Business Unit with 1,000+ Worldwide

20 of the Top 20 Utilities: Get Results with Oracle Solutions

Experience: 30 years of Technology, Innovation and Growth


Oracle Utilities Global Business Unit

Dedicated Utilities Team• 1,500+ employees focused solely on utilities• Define, develop, and offer mission-critical applications specifically for utilities• Global organization and reach

Industry Leading Utilities Capabilities• Smart grid software• Customer care and billing• Meter data management• Mobile workforce management• Network management and load analysis• Work and asset management• Self-service billing, payment, and support

Leveraging the Capabilities of the #1 Enterprise So ftware Vendor• ERP, CRM, HR and more• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and on-premise deployment options


Ageing Infrastructure and Changing / Ageing Workfor ce:How can we optimize capital and ensure the best use of our people and our assets?

“They have neglected their infrastructure for too long… We are sick and tired of them and they had better change.” After downtown Chicago black outs.

– Mayor Richard Dailey, Chicago

The Challenges We’re Hearing

Managing a complex energy portfolio:How do we turn the data deluge into information tha t used throughout the business?

“A Smart Grid is characterized by the ability to use real-time information to anticipate, detect, and respond to system problems”.

– Michael R. Peevey, President California Public Utilities Commission


Maintaining Safe, Secure, Reliable Supply:How do we incorporate renewables, comply with regul ations and standards, and meet greenhouse targets?

“I strongly believe that the energy industry needs to help shape the future of carbon regulation”.

– Jim Rogers, CEO Duke Energy

The Challenges We’re Hearing

Meeting the Changing Customer Expectations:How do we engage with the customers as they get ful ly involved with distributed generation, electric vehicles and a nee d for information?

“Electric Utilities are evolving to become energy advisors to their customers. Electricity today does more than light homes and businesses. We see a future where success in our industry will be measured by companies offering new, innovative approaches to achieving these expectations”.

– Joe Rigby, CEO PEPCo.


The need for utilities to transform

Around the world, utilities are under pressure. • Citizens demand energy and water that

don't undermine environmental quality.

• Regulators seek action on smart grid and smart metering initiatives that add intelligence to infrastructure.

• Customers seek choice and convenience, but without additional costs.


Oracle can help you on your journey

• We offer utility experts, mission-critical software applications, a rock-solid operational software suite, and world-leading middleware and technology.

• We understand the complexity around smart grid initiatives, implementations, and the unknown.

• We provide flexible, innovative technology and interoperable applications that increase efficiency, improve stakeholder satisfaction, future-proof your organization, and turn information into power.


A Closer Look…

• Moving to distributed generation and micro grids while satisfying rising demand requires new systems and process to ensure supply is safe and secure

• Incorporation of intermittent power sources will need more accurate forecasting, more robust sensing equipment and more real time monitoring

• Management of smart equipment requires new processes to ensure accuracy and reliability in the field with the need to move towards distributed system management

Maintaining Safe, Secure, Reliable Supply

Protecting today’s resources for the next generatio n


• The balancing of costs and reliability require new risk profiles to be managed for all assets in the field to ensure minimal disruption to service

• 40-50% of the utility workforce is eligible for retirement in the next 5 years so technology must be used to automate previous manual processes

• Being able to schedule resources to the right place at the right time with the right skills and equipment will become key to managing the new network

A Closer Look…

Ageing Infrastructure and Changing / Ageing Workfor ce

Optimizing the risk and return of your assets


A Closer Look…

• The engagement model for consumer is proactive enabling them to make decisions about energy and water usage through a variety of channels

• The need for more product choice and bundling capability, engaging the customer in the value chain for programs such as green energy or demand side management

• The need to have efficient and cost effective customer care processes while dealing with a change to real time information and increased options

Meeting the Changing Customer Expectations

Interacting with consumers in new ways


The more you expose people to the data the more exc ited they get

A Closer Look…

• How do you build applications and give customers access for a future that is yet to be defined?

• How do you manage the 600x increase in data, while minimizing the duplication across the organization, ensure all functions have the data they need in a timely manner?

• How do you manage the new smart devices to ensure security and timelines of updates, with new applications and analytics requirements?

Managing a complex application portfolio


Process: Top to Bottom Support for Utilities

Leading Enterprise Software Vendor• #1 in CRM, HCM, EPM, Middleware, and more

• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and

on-premise deployment options

Built-In Utilities Capabilities• Interval based pricing (real time, TOI, CPP, event)• Industry Standard VEE

• Integration with smart devices

• Self Healing Grid

• Field workforce optimization

Largest Software Assistance Team• 64,500 development, support, and services professionals

• 145 countriesServersServers

& Storage& Storage

OperatingOperatingSystem & VMSystem & VM

DatabaseDatabase

MiddlewareMiddleware

ApplicationsApplications

ConsultingConsulting

SupportSupport& Training& Training


The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Oracle is ready to partner with you

on your Smart Grid journey.

BASTIAN FISCHERVice President and General ManagerUtilities Global Business Unit EMEA

Utilities Global Business UnitEurope – Middle East – Africa

Portes de la Défense,15 bd Charles de Gaulle92715 Colombes Cedex, France

Tel: +33 1 57 60 84 78Cell: +33 6 37 23 33 [email protected]

smart grid – enabler of the smart utility enterprise ... · smart grid – enabler of the smart...

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