smart discharge protocol: an always eventsmart discharge protocol: an always event sherry perkins,...
TRANSCRIPT
![Page 1: SMART Discharge Protocol: An Always EventSMART Discharge Protocol: An Always Event Sherry Perkins, RN, PhD Chief Operating Officer/Chief Nursing Officer Anne Arundel Medical Center](https://reader033.vdocuments.us/reader033/viewer/2022050601/5fa8aeee76b8f118436a8c00/html5/thumbnails/1.jpg)
SMART Discharge Protocol:An Always Event
Sherry Perkins, RN, PhDChief Operating Officer/Chief Nursing Officer
Anne Arundel Medical Center
Mitchell Schwartz, MD Chief Medical OfficerKristina Andersen, RN, BSN, Study Coordinator
Cheryl Bergamaschi, RN, MSN, Study Coordinator
![Page 2: SMART Discharge Protocol: An Always EventSMART Discharge Protocol: An Always Event Sherry Perkins, RN, PhD Chief Operating Officer/Chief Nursing Officer Anne Arundel Medical Center](https://reader033.vdocuments.us/reader033/viewer/2022050601/5fa8aeee76b8f118436a8c00/html5/thumbnails/2.jpg)
Anne Arundel Medical Center
Annapolis, Maryland
![Page 3: SMART Discharge Protocol: An Always EventSMART Discharge Protocol: An Always Event Sherry Perkins, RN, PhD Chief Operating Officer/Chief Nursing Officer Anne Arundel Medical Center](https://reader033.vdocuments.us/reader033/viewer/2022050601/5fa8aeee76b8f118436a8c00/html5/thumbnails/3.jpg)
Objectives
• Define 5 key components of SMART Discharge Protocol
• Discuss implementation process and tools
• Identify key elements to success
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What’s the problem?
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5
• Simple- Miller’s Law
• Universal- Before you cross the street…
• Patient-Family Centered
Our Approach
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SMART Discharge Protocol
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Measurement
11
• Patient Satisfaction- HCAHPS questions related to discharge
• ED Visit and Readmission Rates within 30 days
• % of Patients with Access to Inpatient Medical Records
• % of Discharge Instructions that include all 5 SMART components
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Patient & Family Advisors
Leadership commitment and support
RN & MD Collaboration
Planning the next steps
Key Elements
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13
Always listening, Always partners,
Always SMART