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Canon

SERVICE SUPPORT GUIDE

Smart Dedicated DesignBLM300C Professional

Booklet Maker

Canon BLM300C Professional Booklet Maker Service Support Guide

BLM300C Professional Booklet Maker Service Support Guide July 2014Revision 2 Page i

Published byCanon U.S.A., Inc.One Canon ParkMelville, NY 11747-33361-800-OK-CANONE-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.comCanon U.S.A. Internet e-Support Center Web Site : http://www.support.cusa.canon.comCanon U.S.A. ISG Central Web Site : http://isgcentral.cusa.canon.comCanon Network Access (CNA) Web Site : http://www.cna.cusa.canon.comSmart Dedicated Design Netherlands BV Web Site : www.sdd.nl

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE SUPPORT GUIDE INCLUDES THE INFORMATION RELATING TO THE BLM300CPROFESSIONAL BOOKLET-MAKER.

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROMACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE SUPPORT GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOIDDISCLOSURE OF CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERINGREVISIONS.

REVISION HISTORY

Revision Date Section(s) Details

September 2013 AllRelease of the BLM300C Professional Booklet MakerService Support Guide

1 January 2014VI

ServicingNotes

Added Installation times for the BLM300C ProfessionalBooklet Maker and optional modules

2 July 2014 I, V, X Added the varioPRINT 135/120/110 as supported devices

http://www.usa.canon.com/

http://www.support.cusa.canon.com/

http://isgcentral.cusa.canon.com/

http://www.cna.cusa.canon.com/

http://www.sdd.nl/


BLM300C Professional Booklet Maker Service Support Guide July 2014Revision 2 Page ii

COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.

© Canon U.S.A., Inc. 2014. All rights reserved.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of CanonInc. imagePRESS is a registered trademark of Canon U.S.A., Inc.

All other company names and product names may be trademarks or registered trademarks of theirrespective owners, and are hereby acknowledged.

LEGAL NOTICES

The information contained in this Service Support Guide constitutes confidential information of CanonU.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Support Guide issolely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A.,Inc. No part of this Service Support Guide may be reproduced or transmitted in any form by any means,electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., exceptas expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees toindemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out ofService Provider’s possession, use, or misuse of this Service Support Guide.

Canon U.S.A., Inc. from time to time updates this online Service Support Guide and may modify theinformation and/or specifications contained in it at any time without notice. Additionally, all prices andavailability dates listed herein are subject to change without notice. The latest version is available onlineat the ISG Central and e-Support Web Sites noted above. Please make certain that you are using thelatest version. Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BELIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSSOF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OFDATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISKDRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGESCAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THELEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICEOF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TOPERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THEPOSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.


BLM300C Professional Booklet Maker Service Support Guide July 2014Revision 2 Page iii

ContentsI. Overview and Purpose................................................................................................. 1

A. Overview ...................................................................................................................1B. Purpose .....................................................................................................................1

II. Features ........................................................................................................................ 2A. The BLM300C Professional Booklet Maker ...............................................................2B. Optional Modules.......................................................................................................2

1. The Front Trimmer ...............................................................................................22. The 2-Knife Trimmer ............................................................................................23. Square Fold .........................................................................................................24. Rotator Transport.................................................................................................25. Long Belt Stacker.................................................................................................36. Short Belt Stacker ................................................................................................3

III. Configuration................................................................................................................ 4

IV. Dealer Sales/Service Authorization............................................................................. 5

V. Educational Training .................................................................................................... 6A. Training Program Overview .......................................................................................6

1. Learning Path for Technicians Certified on the BLM200/6300 Booklet Maker ......72. Learning Path for Non-Certified Technicians........................................................7

B. Prerequisites..............................................................................................................7C. Certification................................................................................................................8D. Who Should Attend....................................................................................................8E. Training Facilities.......................................................................................................8

1. Online Course Training Facilities .........................................................................82. Classroom Training Facilities ...............................................................................8

F. Course Equipment .....................................................................................................8G. Service Materials .......................................................................................................9

VI. Servicing Notes ...........................................................................................................10A. Power and Plug Requirements ................................................................................10B. Installation Weight and Dimensions .........................................................................11C. Installation Space Requirements .............................................................................13D. Estimated Installation Times ....................................................................................14E. Firmware Update .....................................................................................................15

1. Computer Requirements for Upgrading..............................................................152. Update Process .................................................................................................15

F. Suggested Spare Parts............................................................................................16G. Periodic Maintenance ..............................................................................................18

VII. Suggested End-User Customer Service Offerings....................................................19A. End-User Limited Warranty Conditions ....................................................................19B. Parts Support Program ............................................................................................19C. Service Parts Availability..........................................................................................20

VIII. Product Technical Support Offerings ........................................................................21A. Dealer Support Requirements .................................................................................21B. Canon USA Support Offerings.................................................................................22

1. Canon USA Technical Support Center...............................................................222. On-site Support..................................................................................................243. Internet Support .................................................................................................24


BLM300C Professional Booklet Maker Service Support Guide July 2014Revision 2 Page iv

IX. Appendix......................................................................................................................27A. Supported Devices ..................................................................................................27B. Specifications ..........................................................................................................27

Up to 1.57” (40 mm).................................................................................................29C. List of Tables ...........................................................................................................31D. List of Figures ..........................................................................................................31


BLM300C Professional Booklet Maker Service Support Guide July 2014Revision 2 Page 1

I. Overview and Purpose

A. Overview

The BLM300C Professional Booklet Maker is a non Canon finishing solutiondeveloped by Smart Dedicated Design (SDD) Production B.V. This accessoryoffers an in-line finishing solution for the Canon imagePRESSC7011VP/C7010VP Series devices, imagePRESS C7011VPS/C7010VPSSeries devices and varioPRINT 135/120/110 Series devices with the HighCapacity Stacker-F1 attached.

The solution allows the Canon imagePRESS and varioPRINT productionprinters to create a full bleed printing and booklet making solution for a widerange of on-demand applications.

The BLM300C Professional Booklet Maker is the core device of a modularonline finishing system. Available options that enhance the BLM 300Professional Booklet Maker system include the:

SDD Front Trimmer BLT6989 SDD 2-Knife Trimmer STR6702 SDD Square Fold SFM6904 SDD Rotator RTM6940 SDD Long Belt Stacker BST6800 SDD Short Belt Stacker BST6900 SDD Front Trimmer BLT6989

B. Purpose

The purpose of this document is to provide the servicing dealer with the toolsnecessary to enable a successful integration of Canon imagePRESS andvarioPRINT digital print devices with the SDD BLM300C Professional BookletMaker and available options. This integration expands the market potential forthe Canon imagePRESS devices. This document has been created to assistservicing dealers to realize that potential.

Training and support for the SDD BLM300C Professional Booklet Maker andavailable options described in this guide are available from Canon U.S.A., Inc.’s(hereinafter referred to as (“Canon USA”)).



II. Features

A. The BLM300C Professional Booklet Maker

Connects to the High Capacity Stacker-F1 Supports sheet sizes ranging from 5.5” x 9.76” (140 mm x 248 mm) to 12.6”

x 18.5” (320 mm x 470 mm) Operation adjustment settings are achieved via the Booklet Maker User

Interface (UI) Includes a two position stapler that can staple up to 30 sheets (80 g/m2, 120

pages booklet) (or 6 mm thickness whichever is less). Stapling can beadjusted relative to the fold for a neat look

B. Optional Modules

1. The Front Trimmer

Prevents an effect called creeping during the paper fold process Provide a neat finish to booklets up to 25 sheets (80 g/m2, 100 pages

booklet) (or 5 mm thickness whichever is less)

2. The 2-Knife Trimmer

This module is used in conjunction with the Front Trimmer to achieve 3-side trimming

Cuts the top and bottom edges of a booklet to provide a neat finish tobooklets up to 25 sheets (80 g/m2, 100 pages booklet) (or 5 mmthickness whichever is less)

Trim up to 1.38” (35 mm) from the top and bottom of the booklet (up to2.76” (70 mm) total)

Trim the top and bottom individually (set at different heights) orasymmetrically based on the desired height of the booklet

3. Square Fold

Provides a professional square back finishing look to booklets similar toa bound book

Adds a square back to booklets up to 30 sheets (80 g/m2, 120 pagesbooklet) (or 6 mm thickness whichever is less)

The square-fold finish allows for printing on the spine, further increasingthe booklet’s value to the customer

4. Rotator Transport

Required when producing smaller booklet sizes of A5 paper or 5.5" x8.5"

This module rotates A4, Letter or SRA4 paper 90º from the Long EdgeFeed to the Short Edge Feed ensuring that the printer runs at maximumproductivity



5. Long Belt Stacker

The output device for the Booklet Maker System Stacks booklets with a stacking capacity of 59” (1.5 m)

6. Short Belt Stacker

The output device for the Booklet Maker System Stacks booklets where space is limited



III. Configuration

Note: All configurations shown are for reference purposes only and are subject tochange without notice. Please refer to the Dealer Price List on the ISG CentralWeb Site (http://isgcentral.cusa.canon.com) for the most up-to-date Item Numbers.

Table 1 – Configuration

Item Item Number1

BLM300C Professional Booklet Maker shown

SDD BLM300C Professional Booklet Maker 7134B005AA

Table 2 – Hardware Accessories

Item Item Number1

SDD Front Trimmer BLT6989 8338B001AA

SDD 2-Knife Trimmer STR6702 8338B006AA

SDD Square Fold SFM6904 8338B002AA

SDD Rotator RTM6940 8338B003AA

SDD Long Beltstacker BST6800 8338B004AA

SDD Short Beltstacker BST6900 8338B005AA

SDD Front Trimmer BLT6989 8338B001AA

1 Item Numbers and Part Numbers are subject to change without notice.






IV. Dealer Sales/Service Authorization

To become authorized and maintain authorization to sell and service the BLM300CBooklet Maker, each authorized imagePRESS dealer location must have at leasttwo (2) technicians who have successfully completed and received certification onthe following:

Hardware Training either or both

imagePRESS C7010VP Hardware Update Course varioPRINT DP Line Field Technician Blended Training Course

High Capacity Stacker-F1 eLearning Course BLM300C Booklet Maker

For technicians with prior certification on the BLM200/6300 Booklet Maker:

The BLM300C Professional Booklet Maker Update course (elearning)

For technicians without prior certification on the BLM300C Booklet Maker orBLM200/6300 Booklet Maker:

The BLM300C & Square Fold Booklet Solutions Blended training Course(not available at this time)

By meeting this combination of requirements, a dealer can be confident that theirservice department will have the skills and knowledge needed to be successful inservicing and supporting this production product.



V. Educational Training

A. Training Program Overview

The BLM300C & Square Fold Booklet Solutions (SDD Square Fold Booklet-Maker and SDD Square Fold Booklet-Maker with Two-Knife Trimmer) trainingprogram consists of two learning paths, based on current training level of theservice technicians (see Figures 1 and 2 below).

The “Update” learning path is specifically for service technicians who arealready certified on the BLM200/6300 Booklet Maker System, and enablestechnicians to identify the new features of the BLM300C Booklet Maker system.

The “Blended” training courses provide technicians with the knowledgerequired for installing, configuring, servicing, and maintaining the BLM300CBooklet Maker System and optional modules in the field.

The blended training program will certify the technicians on the BLM300C aswell as the SDD Square Fold Booklet-Maker and the SDD Square FoldBooklet-Maker with Two-Knife Trimmer.

The training for the BLM300C & Square Fold Booklet Solutions is a fee basedcourse. To order from Canon Network Access (CNA) use item code 2115V542.The course fee is $990.00.

Figure 1 – Learning Path for Technicians with BLM200/6300 Certification

Figure 2 – Learning Path for Technicians without BLM300C or BLM200/6300Certification

BLM200/6300Booklet Maker

CertifiedService

Technicians

High CapacityStacker-F1

High Capacity Stacker-F1Online Course

(19IPCOHCSF100O)

BLM300C ProfessionalBooklet Maker Update

Online Course(19IPCBLM300UO)

Non-CertifiedService

Technicians

Hardware TrainingCourse

The imagePRESS C7010VPUpdate Course

(09IPCC7010U00E) BLM300C & SquareFold Booklet Solutions

Blended TrainingOnline Course

(19IPCBLM301E) and4-Day Classroom Course

(19IPCBLM301C)

High CapacityStacker-F1

High Capacity Stacker-F1Online Course

(19IPCOHCSF100O)varioPRINT DP LineField TechnicianBlended Training

Online Course(19VPTRI00O)

and5-Day Classroom Course

(19VPTRI01C)

Either



1. Learning Path for Technicians Certified on the BLM200/6300 BookletMaker

Technicians who are already certified on the BLM200/6300 Booklet Makercan take the updated BLM300C Professional Booklet Maker update courseonline

Table 3 – Online Course Module for BLM200/6300 Certified Technicians

Course Name Course Code1 Required

BLM300C Professional Booklet Maker Update 19IPCBLM300UO Yes


2. Learning Path for Non-Certified Technicians

Technicians can be certified on the BLM300C Booklet Maker by taking theblended training course.

a. Online Course Modules

The online course module is available on Canon USA’s e-SupportCenter Web Site (http://www.support.cusa.canon.com). The onlinecourse provides technicians with the theoretical concepts to install,configure, and support the BLM300C Booklet Maker.

Table 4 – Online Course Modules


BLM300C & Square Fold Booklet Solutions OnlineCourse

19IPCBLM301E Yes


b. Classroom Courses

The 4-day Hardware classroom courses blends the information taughtonline with hands-on, practical training in the classroom and lab. Eachstudent is provided the opportunity to assemble, disassemble, and installkey machine components, as well as troubleshoot many areas of themachine and accessories.

Table 5 – Classroom Courses


BLM300C & Square Fold Booklet SolutionsClassroom Course

19IPCBLM301C Yes


B. Prerequisites

Prior to taking the BLM300C & Square Fold Booklet Solutions Training program,technicians must successfully complete any of the following

High Capacity Stacker-F1 eLearning Course The imagePRESS C7010VP Hardware Update Course






C. Certification

The successful completion of the BLM300C & Square Fold Booklet SolutionsTraining program and passing of the final assessment exam are required to sellthis product.

SDD BLM300C Professional Booklet Maker SDD Square Fold Booklet Maker with Two-Knife Trimmer SDD Square Fold Booklet Maker

Technician certification is required for authorization to sell these products andto receive support.

D. Who Should Attend

It is highly recommended that any technician responsible for installing,servicing, or supporting the BLM300C Booklet-Maker and/or Optional Modules.

Note: Our current support policy dictates that only those technicians who havecompleted the training program and pass the final assessment exam areentitled to live, phone-based support through our TSC (Technical SupportCenter). However, self-service support (software downloads, knowledgebasearticles, support forums, technical publications) is available through oure-Support Center Web Site for all technicians. (Refer to the Technical Supportsection on the e-Support Center Web Site for entitlement details.)

E. Training Facilities

1. Online Course Training Facilities

The online courses are located within the eLearning center on Canon USA’se-Support Center Web Site. The eLearning center includes Certificationmaps that provide easy access to the training. The online courses can beconducted at any dealer facility that is suitable for online student learning.

2. Classroom Training Facilities

Classroom training is available in the Itasca, Illinois Canon RegionalTraining Centers

F. Course Equipment

Windows workstation (Vista, XP, 2007, or higher) Microsoft Internet Explorer v7.0 or higher






G. Service Materials

The materials required for the BLM300C & Square Fold Booklet SolutionsTraining Program are listed in the table below.

Table 6 – Service Materials

Model Item Location

BLM300C Professional BookletMaker

eLearning TrainingProgram

Conducted online

Service ManualDownloadable from within the

eLearning course and thee-Support Center Web Site




VI. Servicing Notes

A. Power and Plug Requirements

Canon USA strongly suggests dedicated and properly grounded outlets beprovided for the BLM300C Booklet Maker

The BLM300C Booklet Maker and Rotator module each require a dedicatedNEMA 5-15 receptacle for proper operation

Table 7 – Power Receptacle

Power Receptacle

NEMA 5-15 Receptacle

IMPORTANT

We recommend an additional standard 120 V/15 A outlet for service tools,such as a laptop computer or vacuum that may be used when servicing orconfiguring the machine.

Use only dedicated and properly grounded outlets for the BLM300C BookletMaker and optional modules. It is also strongly suggested to use dedicatedand properly grounded outlets for each optional accessory. Do not useextension cords. The ground connection serves to provide the internalelectronics with a reference voltage. Faulty or poor ground sources willcause this reference voltage to fall into a range that no longer serves as areliable reference voltage. A qualified electrician can measure and providethe ground source that the BLM300C Booklet Maker and optional modulesor any computer controlled office equipment requires.

Before installation, confirm that all necessary receptacles are available.



Table 8 – Power and Plug Requirements for Main Unit and Accessories

Description Power SupplyPower SupplySpecifications

BLM300C Professional Booklet Maker2

120V/15A NEMA 5-15SDD Rotator RTM6940

2

SDD Front Trimmer BLT6989

From the BLM300CProfessional Booklet

MakerN/A

SDD 2-Knife Trimmer STR6702

SDD Square Fold SFM6904

SDD Long Beltstacker BST6800

SDD Short Beltstacker BST6900

B. Installation Weight and Dimensions

Table 9 – Approximate Weight

Component Approximate Weight

BLM300C Professional Booklet Maker 363.8 lb 165 kg

SDD Front Trimmer BLT6989 187.4 lb 85 kg

SDD 2-Knife Trimmer STR6702 451.9 lb 205 kg

SDD Square Fold SFM6904 143.3 lb 65 kg

SDD Rotator RTM6940 286.6 130 kg

SDD Long Belt Stacker BST6800 55 lb 25 kg

SDD Short Belt Stacker BST6900 44 lb 20 kg

Table 10 – Dimensions

Unit Height Width Depth

BLM300C ProfessionalBooklet Maker

45.3” 1,150 mm 35.8” 910 mm 27.6” 700 mm

SDD Front TrimmerBLT6989

43.3” 1,100 mm 14.2” 360 mm 23.6” 600 mm

SDD 2-Knife TrimmerSTR6702

43.3” 1,100 mm 23.6” 600 mm 27.6” 700 mm

SDD Square FoldSFM6904

43.3” 1,100 mm 14.2” 360 mm 23.6” 600 mm

SDD Rotator

RTM694043.3” 1,100 mm 26.8” 680 mm 26.4” 670 mm

SDD Long Belt StackerBST6800

29.9” 760 mm 61.8” 1,570 mm 17.7” 450 mm

SDD Short Belt StackerBST6900

29.9” 760 mm 32.3” 820 mm 17.7” 450 mm

2 Canon USA strongly suggests that the power receptacle for the BLM300C Professional Booklet-Maker is connected to aseparate breaker from the power receptacle for the SDD Rotator Module. This is necessary to maintain adequate current forthe Professional Booklet-Maker and each of the modules.



Table 11 – Dimensions Diagram



C. Installation Space Requirements

The BLM300C Booklet Maker approximate installation space requirements maydiffer, depending on how the machine is configured and the optional modulesattached. Always ensure that there is enough space for service and operationof the device. The Installation space for the BLM300C Booklet Maker adds tothe imagePRESS digital press and device installation space when configuredwith the High Capacity Stacker-F1.

IMPORTANT

Installation Space includes 0.2” (5 mm) space between the components Provide at least 19 3/4” (500 mm) on the side of the machine for

unrestricted operation, including the opening of accessory doors. The space behind the machine to the wall and in front of the machine must

be the same as the main unit for unrestricted operation, including theopening of the main unit and accessory doors.

The machine should not be moved once it is in place. The floor must be level (with no bows) and flat for the stabilization and

support of the machine. Do not place anything around the machine. Especially, do not place

anything around the breaker, as doing so may prevent access to thebreaker in an emergency, possibly resulting in personal injury.

Figure 3 – Installation Space – Square Fold Booklet-Maker



D. Estimated Installation Times

The estimated Installation times below are the estimated times required forinstallation of the Square Fold Booklet-Maker with Two-Knife Trimmer startingfrom an unpacked condition. The estimated installation times can be achievedonly with a minimum of two (2) experienced technicians on the Square FoldBooklet-Maker with Two-Knife Trimmer.

Actual work times may differ from the estimated times shown in the table.Refer to the Square Fold Booklet-Maker with Two-Knife Trimmer ServiceManual for further details.

Table 12 – Estimated Installation Times

Description Estimated Time

BLM300C Professional Booklet Maker (without the RTM6940) 60 minutes

BLM300C Professional Booklet Maker (with the RTM6940) 50 minutes

DFD Kit install into HCS-F1 60 minutes

SDD Front Trimmer BLT6989 40 minutes

SDD 2-Knife Trimmer STR6702 40 minutes

SDD Square Fold SFM6904 30 minutes

SDD Rotator RTM6940 60 minutes

SDD Long Belt Stacker BST6800 15 minutes

SDD Short Belt Stacker BST6900 15 minutes



E. Firmware Update

1. Computer Requirements for Upgrading

The same recommended Desktop PC or laptop specifications3 to downloadfirmware to the imagePRESS digital Press with the addition of the followingcomponents:

RS-232C (serial crossover cable) USB to Serial Converter

2. Update Process

The Firmware update process requires that a Software Download Cable isconnected from a PC to specific Printed Circuit Boards (PCBs) located onthe Booklet Maker, Trimmer and Square Fold . Each PCB has a specificexecutable file that would need to be run to update the firmware.

The firmware update process for the Rotator requires that a ProgrammingLogic Cable is connected from a PC to the Programmable Logic Controllerof the Rotator. a specific executable file would need to be run to update theRotator firmware.

Table 13 – Software Download Cable

Component PCBRequired Software

Download Cable Equipment

BLM300

MD6DC B

OPKO007700101

MD6DC C

MD6DC H

CPU

UI

Face Trimmer MD6DC

Square Fold MD6DC

RotatorProgrammable Logic ControllerInterface

1060054255

3 Specifications are subject to change without notice.



F. Suggested Spare Parts

The suggested spare parts list below contains parts that may requirereplacement during service visits or periodic maintenance. These parts canmaintain the reliability, quality, and performance of the BLM300C BookletMaker and optional modules. This list is provided as a courtesy. A completeparts list is available in the Spare Parts book of the BLM300C and optionalmodules.

Table 14 – BLM300C Suggested Spare Parts List

BLM300C Professional Booklet Maker

Item Item Number1

Idler OPKO03104618

Fuse T1A OPKO00021732

O-ring OPKO00088222

O-ring OPKO00088381

Transport belt OPKO00087752

Fuse T10A OPKO00090605

Sensor OPKO00096133

Stapler lift bracket OPKO00811061

Stapler head assy OPKO00811001

Interlock switch PCB OPKO00771134

Sensor OPKO00096997

Clincher assy OPKO00810154

Index clincher right OPKO00087405

Index clincher left OPKO00087406

Sensor, edge stapling start OPKO00096133

Back jogger finger assy OPKO00811066

Motor OPKO00811013


Table 15 – Face Trimmer Suggested Spare Parts List


Item Item Number1

Slotted optical sensor (Q5) OPKO00045188

Wiring harness, motor OPKO00172003

Microswitch OPKO00891034

Retaining ring RS10 OYBR00000005

Flange bushing assy OPKO00891045

Knife assy OPKO00891126

Cup spring washer OPKO00089629




Table 16 – 2-Knife Trimmer Suggested Spare Parts List


Item Item Number1

Upper knife Left OEMO00001281

Lower knife Left OEMO00001312

Safety block OPKO00891048

Photo Sensor Prox. 18x120mm PB (Adj.) OSOR00000001

DC Motor 24VDC + plan.gearbox + Enc OAEG00000006

Timing belt pulley ( modified ) OEMO00001417

Timing belt T5 107510 L=1075 OMRT00000002

Timing belt T5 42010 L=420 OMRT00000003

Photo Sensor Ret.refl. 18x120mm PD8 OSOR00000004

Photo Sensor Reflective RF508 L=80mm OSOS00000000

Switch (Micro) 16A with Straight lever OBSS00000003

Penplate BLT base OEMO00001901

Xcan EndR Male OEEO00000149

Spring washer 12,5x6,2x0,7 OPKO00089629

Sprocket 6mm 40T D14 w/o hub OPKO00089270

Switch (Micro) 16A with Roller/Lever(2) OBSS00000004

Switch (Micro) 16A with Roller/Lever OBSS00000002

Upper knife right OEMO00002181

Lower knife right OEMO00002180

Xcan EndR Fmale OEEO00000150

Belt (Flat) UU20U 1521-6%x30mm OMRE00000055



Side Jogger bracket ( 2 ) OEMO00001924

Side Jogger adjusting plate (2) OEMO00001925

Side Jogger plate OGMO00000494


Table 17 – Square Fold Suggested Spare Parts List


Item Item Number1

Spacer CFH M4080/18x15 PA OPKO00014152

Micro switch 12A 5N 83161.6 OPKO00080652

Spacer DRM 4380x 4 OPKO00045184

Phototransistor SFH 309-5 OPKO00087152

Micro switch 12A 0,8N 83161344 OPKO00060516

Arm microswitch 50mm OPKO00060517

Sensor SQF-Q2 OPKO00096133

Sensor SQF-Q2, SQF-Q3 & SQF-Q4 OPKO00096997




Table 18 – Rotator Suggested Spare Parts List

SDD Rotator RTM6940

Item Item Number1

Belt (flat) OMRE00000036



Photo Sensor Prox. OSOR00000001

Switch (Micro) 16A OBSS00000003


G. Periodic Maintenance

Some parts of the machine must be periodically maintained and/or replaced ona periodic basis to ensure a specific level of machine performance. These partsare likely to affect the performance once they fail even in the absence ofexternal change or damage. Whenever possible, plan their replacement so thatit will coincide with a scheduled service visit.

Table 19 – Main Unit Periodic Maintenance

Part NameEstimated Timing

(sheets)4 Process Remarks

BLM300C Booklet-Maker

Clinchers Every 20,000 booklets

Lubricate

Drive Posts Every 20,000 booklets

Staple Drive Bar Every 20,000 booklets

Staple Lift Bracket Every 20,000 booklets

Staple Driver Every 20,000 booklets

2-Knife Trimmer

Feed Belts Regularly Clean Lint Free Cloth and water

Square Fold

Feed Belts Regularly

Clean

Lint Free Cloth and water

Square Folding Clamps RegularlyClean/Peal off silicon

residue from upper andlower clamps

4 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factorsincluding, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment.



VII. Suggested End-User Customer Service Offerings

A. End-User Limited Warranty Conditions

Six (6) months after date of installation at the customer site.

This warranty covers the BLM300C Booklet Maker and the optional modules.

B. Parts Support Program

The Parts Support Program is designed to help reduce your service costs forthe BLM300C Booklet Maker and optional modules. By participating in theParts Support Program your dealership will not be required to stock expensiveparts.

Canon USA will provide replacement parts at no-charge for the BLM300CBooklet Maker and optional modules on an exchange basis for a period of six(6) months. To obtain parts under the Parts Support program, follow thesesteps:

Contact the Technical Support Center at 800-528-2830 to report the incidentand get technical assistance. If the problem cannot be resolved over the phone,the technical support specialist will assign a “ticket” number to the case. Youwill need to reference this ticket number when completing the Part Order Form.

Go to the e-Support Center Web Site, navigate to the Warranty InformationCenter click on the Info Center link, and locate the Part Order Form under theParts Support Information.

Complete the BLM300C Booklet Maker Part Order Form and fax it to theWarranty Control Section at (631) 330-5761.

Once the order form is received and verified, the Warranty Control Section willship the replacement part. The original order form or packaging slip from theparts center must accompany the return of the defective part. The defectivepart must be returned within ten (10) business days otherwise your dealershipwill be charged (dealer cost) for the part.

For out of warranty repairs on circuit boards, please contact the WarrantyControl Section at (631) 330-6246.

As indicated on the part order form, the Parts Support Program includesstandard shipping at no cost to the dealership. If you request an upgrade inyour delivery service, your dealership will be charged for the freight charges.

Ship Defective parts to:

Canon Virginia, Inc.12000 Canon BoulevardNewport News, VA 23606Building 1 LogisticsAttn: Warranty Exchange Center




C. Service Parts Availability

Service parts ordering will be available 24 hours a day, 7 days a week, 365days a year to provide the quickest possible response should the need arise forsuch parts. Canon USA will provide service parts for the key units, assembliesand consumables to cover the entire machine function, and this is designed toavoid potential machine downtime for the customer. Various shipment options15F15F

5

currently offered include:

Next Flight Out (NFO) UPS (Ground, Next Day, Early AM) Pickup (Rush, Spot)

Table 20 – Parts Order Center Days and Hours of Operation

Days of Operation Hours of OperationParts Order

CenterTelephone Number

Monday – Friday9:00 AM – 7:00 PM

Eastern Standard TimeCanon Parts Order

Center866-481-2569

5 Shipment options are subject to change



VIII. Product Technical Support Offerings

A. Dealer Support Requirements

Technical Training is required to receive technical support for the BLM300CProfessional Booklet Maker products. Refer to the Canon USA TechnicalSupport Center section (Page 22) for further details.

In order to ensure that each Dealer receives the highest level of support and inturn resolve the end user’s problems quickly and accurately, here are severalrecommendations to maximize your technical support request.

The dealer support personnel should check technical documentation(Manuals, Tech. Pub’s, etc.) and the e-Support Center Web Site (available24 hours a day, 7 days a week) before calling Canon USA’s TechnicalSupport Center (TSC) since your concern may have already beenaddressed and documented.

Have your Support ID Number ready when you call the TSC and prepare tobe at the location where the engine or application is accessible. Thisdramatically improves the TSC’s ability to help troubleshoot the problemand eliminate the guesswork when answering a specific question. There aremany “causes” to various problems, but by being at the location whencalling, it takes the speculation out of the troubleshooting process bysupplying accurate answers to what the device/application is doing.

Provide the serial number of the installed engine or application you aretroubleshooting. While this is required for access to support, it will alsoprovide the specialist with information about previous calls for support.

Be prepared to provide environment specific information and any other site-specific variables.

Submit and update your profile information such as cell phone number, e-mail address, or company address. To do so, you can logon to the e-Support Center Web Site and access the “Current Profile” section to makeupdates or call Canon USA’s TSC. Accurate profile information will allow forquick contact if more information is required from the caller later on.

At the completion of each call, a ticket number is provided. If the supportspecialist does not provide a number, the caller should ask for it.

A return call from a dealer technician/systems engineer with a resolution isextremely helpful. The information Canon USA receives from you on whatactually resolved the problem is sent to the Support Specialist and enablesthem to better assist other callers who may have the same problem justaddressed.

Making certain that all of our support partners get the highest quality technicalsupport as fast as possible, makes everyone more productive and ultimatelydelivers better results and customer satisfaction.

Following these basic guidelines, and working as a team, helps everyoneachieve their support goals.






B. Canon USA Support Offerings

The following support mechanisms were established to deliver high quality,timely technical support services, and product information to the BLM300CProfessional Booklet Maker dealerships. These support services cover areassuch as system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing.

1. Canon USA Technical Support Center

Canon USA provides a time sensitive call escalation process for allauthorized BLM300C Professional Booklet Maker dealers. The TSC is thesingle point of entry for this process. Hours of Operation for live nationwidetoll free support are Monday – Friday 9:00am to 6:00pm Eastern Time.Once a call is placed to the TSC and information is logged into the callmanagement system, a case number will be assigned to the call. Everyeffort is made to resolve the problem during the call. Calls that cannot beresolved during the initial call and require escalation need to follow theprocess in Table 21 below. The status of all escalated cases can be viewedvia the e-Support Center Web Site or by calling the TSC.

Canon USA’s TSC support responsibilities are as follows:

All technical support for the end-user is provided solely by the contractedservicing Dealer.

The Canon USA TSC will be the central contact/escalation for thereporting of all known outstanding hardware and software issues toCanon USA’s engineering and development groups.

The Canon USA TSC will be available to all authorized dealers, andtechnicians who have successfully completed the Training Program.

The TSC will provide technical information regarding all Canonassociated hardware and software products.

The TSC will deploy, as required through proper escalation procedures,all on-site Canon USA Digital Solutions Specialist and SystemsEngineers.



BLM300C Professional Booklet Maker Service Support GRevision 2

Table 21 – Canon USA Support Escalation Flow Chart

BLM300 Professional BookletMaker

End-User

End-User Contacts ServicingDealer

Servicing Dealer ContactsCanon USA TSC

Canon USATechnical Support Center

1-800-528-2830

Canon USADigital Solutions Specialist

& Systems Engineers

Canon USAEngineering

Assistance Required

SDDEngineering

Status
Modify
u

Update Case

Update Case

ide July 2014Page 23

Update Case



2. On-site Support

Each Canon USA regional office is staffed by trained Digital SolutionSpecialists (DSSs) trained on the SDD Square Fold Booklet-Maker andSquare Fold Booklet-Maker with Two-Knife Trimmer.

In cases where support via the TSC does not resolve the problem a CanonUSA DSS will be available to provide On Site Support to the servicingdealer for the SDD Square Fold Booklet-Maker and Square Fold Booklet-Maker with Two-Knife Trimmer.

If in addition to the Canon USA DSS, engineering support from SDD isrequired on-site to resolve the problem Canon USA will charge the dealerper diem charges to include, but not be limited to, the following: travelexpenses (all actual and reasonable travel, including meals and lodging),labor hours, parts, materials and supplies used.

3. Internet Support

a. Canon USA’s e-Support Center Web Site

Canon USA’s Engineering Services and Solutions Division provides highquality e-Support via the Internet and is only available for Canon USAauthorized servicing dealers.

Canon USA’s e-Support Center Web Site is designed to provide dealerSystems Engineers and Technicians access to technical supportinformation via the Worldwide Web.

The following functions and information can be accessed:

Proactive notification of new releases, patches, TechnicalPublications, and other information via e-mail

Search for Technical Solutions with the Integrated KnowledgeManagement System through natural language query

Read or download on-line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases

In order to access the e-Support Center Web Site, you must first registerfor a Support ID. To register for a Support ID, go on-line to the CanonUSA Engineering Services and Solutions Division’s e-Support CenterWeb Site. Click on the “Register” button and follow the instructions forregistration. This service is available at no additional charge to allauthorized dealers.







Figure 4 – The Canon e-Support Center Login

b. Canon USA ISG Central Web Site

Complete versions of the Service Guides are available on the CanonUSA ISG Central Web Site.

Access is limited to the authorized dealer’s Management staff; pleasecontact your dealer administrator to request access to the System andTechnical Support Section of the ISG Central Web Site.

Figure 5 – The Canon ISG Central Login

Once the Authorized Dealer’s Management staff is logged into the ISGCentral Web Site, access to the Engineering Services and SolutionsDivision section is available by selecting the Engineering Services andSolutions button. There the authorized dealer’s management staff hasaccess to the Service Guides, Program Guides, Software SolutionsGuides, Service Support Guides, and Service Revenue/ProfitCalculators as shown below.







Figure 6 – Engineering Services and Solutions Division Section of ISG Central



IX. Appendix

A. Supported Devices

Table 22 – Supported Devices

Device Required Equipment

imagePRESS C7010VP/C6010VP/C6010

High Capacity Stacker-F1

imagePRESS C7010VPS/C6010VPS/C6010S

imagePRESS C7011VP/C6011VP/C6011

imagePRESS C7011VPS/C6011VPS/C6011S

varioPRINT 135/120/110

B. Specifications

Table 23 – BLM300C Professional Booklet Maker Specifications

BLM300C Professional Booklet Maker

Item Specification

Supported Paper size 5.5” x 9.76” (140 mm x 248 mm) to 12.6” x 18.5” (320 mm x 470 mm)

Supported Paper Weight 60 g/m2

- 300 g/m2

Maximum number ofsheets per Booklet

Up to 30 sheets of 80 g/m2

Maximum Staple Capacity Up to 30 sheets of 80 g/m2, or up to 0.23” (6 mm) in height

SpeedA4 size or equivalent: Up to 2,980 booklets/hourA3 size or equivalent: Up to 2,610 booklets/hour

Noise Level Up to 70dB

Power source: 2

100/110/120/127V, 60HzRequired Current: up to 8.0 A (for the BLM 300C (BLM6700))Required Current: up to: 12.6 A for the BLM 300C (BLM6700) when connectedwith the Front Trimmer BLT6989, 2-Knife Trimmer STR6702 , Square FoldSFM6904, and a Belt Stacker (BST6800 or BST6900).

Dimensions (H x W x D)

Operational: Approximately 45 1/4” x 35 7/8” x 27 1/2”(1,150 mm x 910 mm x 700 mm)

On Pallet in box: Approximately 51 1/4” x 47 1/4” x 31 1/2”(1,300 mm x 1,200 mm x 800 mm)

WeightOperational: Approximately 363.8 lb (165 Kg)On Pallet in Box: Approximately 474 lb (215 Kg)

Temperature Between 62.6°F (17°C) and 89.6°F (32°C)

Humidity 30% – 65% Relative Humidity

2 Canon USA strongly suggests that the power receptacle for the BLM300C Professional Booklet-Makeris connected to a separate breaker from the power receptacle for the SDD Rotator Module. This isnecessary to maintain adequate current for the Professional Booklet-Maker and each of the modules.



Table 24 – SDD Front Trimmer BLT6989 Specifications


Item Specification



- 300 g/m2

Maximum bookletthickness

Trimming: up to 0.2” (5 mm)Bypass: up to 0.23” (6 mm)

Trimming sizeSupported: 0.08” – 0.63” (2 mm – 16 mm)Recommended: 0.16” – 0.47” (4 mm – 12 mm)

Maximum TrimmedBooklet Width

Up to 8.66” (220 mm)

Speed:A4 size or equivalent: Up to 1,965 booklets/hourA3 size or equivalent: Up to 1,797 booklets/hour


Power source: From the BLM300C Professional Booklet Maker (BLM6700)


Operational: Approximately 43 3/8” x 14 1/4” x 23 5/8” (1,110 mm x 360 mm x600 mm)On Pallet in box: Approximately 28 3/8” x 47 1/4” x 31 1/2” (720 mm x 1,200mm x 800 mm)

WeightOperational: Approximately 187.4 lb (85 Kg)On Pallet in Box: Approximately 264.6 lb (120 Kg)





Table 25 – SDD 2-Knife Trimmer STR6702 Specifications


Item Specification

Booklet Height6

Before trimming Bypass Trimmed

Minimum 8” (204 mm) 5.9” (150 mm) 7.87” (200 mm)

Maximum 13.38” (340 mm) 12.6” (320 mm) 12.6” (320 mm)

Booklet Width (X): 2” – 9.6” (50 mm – 245 mm)

Maximum bookletthickness

Trimming: up to 0.2” (5 mm)Bypass: up to 0.23” (6 mm)

Trimming size 0.08” – 1.38” (2 mm – 35 mm) each side

A-symmetrical trim ±0.59” (±15 mm)

Booklet Staple Clearancefrom top/bottom (minimal)

Up to 1.57” (40 mm)

Supported Paper Weight60 g/m

2- 300 g/m

2

Note: On booklets of approximately 20 sheets or more, always use cover-sheets of 120 g/m

2or higher to prevent deviations on the booklet.



Power source:From the BLM300C Professional Booklet Maker (BLM6700)Required Current: up to 4.0 A


Operational: Approximately 43 3/8” x 23 5/8” x 27 1/2” (1,110 mm x 600 mm x700 mm)On Pallet in box: Approximately 61 7/8” x 47 1/4” x 31 1/2” (1,570 mm x 1,200mm x 800 mm)


Temperature Between 59°F (15°C) and 86°F (30°C)


Table 26 – SDD Square Fold SFM6904 Specifications


Item Specification



- 300 g/m2



Power source:From the BLM300C Professional Booklet Maker (BLM6700)Required Current: up to 0.6 A


Operational: Approximately 43 3/8” x 14 1/4” x 23 5/8” (1,110 mm x 360 mm x600 mm)On Pallet in box: Approximately 28 3/8” x 47 1/4” x 31 1/2” (720 mm x 1,200mm x 800 mm)




6 Booklet heights between 320 mm and 340 mm must be trimmed to 320 mm or less.



Table 27 – SDD Rotator RTM6940 Specifications

SDD Rotator RTM6940

Item Specification

Supported Paper Size

Rotation enabled Rotation disabled (bypass)

A4, Letter, SRA4, 8.5”x11”, 9”x12”(Short edge: 203 mm – 230 mm, Longedge: 203 mm – 320 mm)

A3, Ledger, SRA3, 11”x17”(Short edge: 203 mm – 320 mm, Longedge: 203 mm – 508 mm)


- 300 g/m2


Power source: 2

100/110/120/127V, 60Hz, 3.0 A


Operational: Approximately 42 1/8” x 26 3/4” x 26 3/8”(1,070 mm x 680 mm x 670 mm)





2 Canon USA strongly suggests that the power receptacle for the BLM300C Professional Booklet-Makeris connected to a separate breaker from the power receptacle for the SDD Rotator Module. This isnecessary to maintain adequate current for the Professional Booklet-Maker and each of the modules.

Table 28 – SDD Belt Stacker Specifications

SDD Long Belt Stacker BST6800 & SDD Short Belt Stacker BST6900

Item Specification

Booklet height (Z): 7.87” – 13.78” (200 mm – 350 mm)

Power source: From the BLM300C Professional Booklet Maker (BLM6700)


Dimensions(H x W x D)

BST6800

Operational: Approximately 34 5/8” x 16 1/2” x 61 7/8”(880 mm x 420 mm x 1570 mm)


BST6900

Operational: Approximately 34 5/8” x 16 1/2” x 32 1/4”(880 mm x 420 mm x 820 mm)


WeightBST6800

Operational: Approximately 286.6 lb (25 Kg)On Pallet in Box: Approximately 440.9 lb (95 Kg)

BST6900Operational: Approximately 286.6 lb (20 Kg)On Pallet in Box: Approximately 440.9 lb (85 Kg)





C. List of Tables

Table 1 – Configuration .................................................................................................. 4Table 2 – Hardware Accessories .................................................................................... 4Table 3 – Online Course Module for BLM200/6300 Certified Technicians ...................... 7Table 4 – Online Course Modules .................................................................................. 7Table 5 – Classroom Courses ........................................................................................ 7Table 6 – Service Materials ............................................................................................ 9Table 7 – Power Receptacle..........................................................................................10Table 8 – Power and Plug Requirements for Main Unit and Accessories.......................11Table 9 – Approximate Weight ......................................................................................11Table 10 – Dimensions..................................................................................................11Table 11 – Dimensions Diagram....................................................................................12Table 12 – Estimated Installation Times ........................................................................14Table 13 – Software Download Cable ...........................................................................15Table 14 – BLM300C Suggested Spare Parts List.........................................................16Table 15 – Face Trimmer Suggested Spare Parts List ..................................................16Table 16 – 2-Knife Trimmer Suggested Spare Parts List ...............................................17Table 17 – Square Fold Suggested Spare Parts List .....................................................17Table 18 – Rotator Suggested Spare Parts List.............................................................18Table 19 – Main Unit Periodic Maintenance ..................................................................18Table 20 – Parts Order Center Days and Hours of Operation........................................20Table 21 – Canon USA Support Escalation Flow Chart .................................................23Table 22 – Supported Devices ......................................................................................27Table 23 – BLM300C Professional Booklet Maker Specifications ..................................27Table 24 – SDD Front Trimmer BLT6989 Specifications ...............................................28Table 25 – SDD 2-Knife Trimmer STR6702 Specifications............................................29Table 26 – SDD Square Fold SFM6904 Specifications..................................................29Table 27 – SDD Rotator RTM6940 Specifications .........................................................30Table 28 – SDD Belt Stacker Specifications ..................................................................30

D. List of Figures

Figure 1 – Learning Path for Technicians with BLM200/6300 Certification ..................... 6Figure 2 – Learning Path for Technicians without BLM300C or BLM200/6300Certification .................................................................................................................... 6Figure 3 – Installation Space – Square Fold Booklet-Maker ..........................................13Figure 4 – The Canon e-Support Center Login ..............................................................25Figure 5 – The Canon ISG Central Login.......................................................................25Figure 6 – Engineering Services and Solutions Division Section of ISG Central ............26

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