WHITE PAPER

Parsec Technologies Pvt. Ltd.

348 Udyog Vihar Phase-II, Gurgaon-122016,India

Ph: +91-124-4502000, Fax: +91-124-4002503

Web : www.parsec-tech.com, Email : info@parsec-tech.com

SMART SECURITY ALERTS USING YOUR CALL MANAGER

Preface

Security Today

10 Essentials Of A Smart Security Alert Communication System

1. System Availability:

2. Quick Delivery:

3. Multi-Lingual:

4. Multi-Mode:

5. Bulk Instantaneous Delivery:

6. Selective Delivery:

7. Method Of Delivery:

8.MITIGATION PLAN:

This white paper is especially targeted towards enterprises and organizations which have already Call Manager

i.e. CUCM deployed in their premises.

With an additional modest investment, this initial wise investment can be very effectively leveraged to use the

power of your IP communication infrastructure to be able to set up a highly responsive and flexible security

alert system in your organization.

In India today, physical security and disasters mitigation plans have become

absolutely necessary- especially in the metros which have been recently been in the

radar of trouble-makers, Corporates and large organizations need to have a

security system which is dependable and is able to send the right information, with

a high degree of accuracy in a way that is fail safe and yet does not cause an undue

alarm or disorderly evacuation. Also it is important to have the ability to have a

calibrated or tiered alert system-not a system which just sends a loud siren off.

So the system should be such that RIGHT information should reach the RIGHT

people in the RIGHT TIME with the RIGHT level of alert escalation along with the RIGHT mitigation

advice/plans.

It should continue to work in an emergency /disaster environment (remember your

GSM traffic gets choked up at the 1st whiff of disaster or alarm-just when you want it! Also GSM don’t work in

basements and blind spots).

It should have quick delivery – from the first alert to reaching the message across to the

chosen/all employees should not take more than a few seconds.

The messages-text and voice- should be multi-lingual- particularly when there are blue

collared workers in your organization.

Such broadcast message should be available simultaneously on PCs, IP phones and mobiles-

even blackberry.

It should have mass/bulk message delivery capacity. It should have also

reliable delivery- anything less than 99% message delivery is obviously in-adequate.

It should have selective delivery capacity-you do

not want to create panic across all buildings where maybe only a few

buildings need mass or orderly evacuation.

It should be not be loud and create general panic.

An alert it self is insufficient without follow up

instructions and orderly execution. In other words Alerts should always be

accompanied by exit plans and instructions.

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9. Reach Across Enterprise :

10. Overrides :

Solutions Available

It should reach all places, not only office

desks but also the lift man, the basement car park etc.

It should over-ride normal phone communication

during the broadcast.

All these functionalities can be delivered by your Cisco UC system! It

would require modest upgrades in loading applications and also some

system integration (integration with SMS etc) .

Now lets compare the various alert communication systems that you have at your disposal.

Capability

g

Mode of Delivery

i

Reliability Speed of Delivery

Accuracy of Deliverability

Pre-Configured Messages

Help Notices,

Exit Plans

Multi-Lingual Message And Help Advises

And Plan Delivery

Select Delivery

SMS Delivery (Through PC)

First to fail in case of network traffic

Quick delivery not possible when there is high traffic

Often SMS get lost if delivered in bulk.

Possible Not possible Cumbersome Possible

PA System Reliable as it is a separate add on system with wiring and all.

Fast Fast Only pre-recorded voice can be played –no text

Not possible Only voice advise-no map or exit plans

Possible but noise can carry shrillness and volume quality changes according to distance.

Office Email Reliable in delivery, but view not guaranteed.

Not always quick enough

Accurate Possible Possible Possible Possible

Office EPABX & Normal TDM Phones

Reliable Back to back calling. Highly time consuming

Accurate Not Possible Not possible Not possible Individual phoning up

CUCM with IPTs Through office LAN-so secure delivery and no congestion

Automated delivery-preconfigured messages can speeden up things

Highly accurate Sample messages can be pre-written and flashed across saving valuable time

Can be made available on each IPT screen

Help notices can be made available in English and regional languages

Simple drop down menu selection of department, wings or floors make select delivery fast and accurate

Feature Benefit

Preconfigured messages can be sent by admin

Immediate message delivery- just select and click and there can be instant delivery across the organization

Hoot and shout feature Messages can be accompanied with hooter buzz or light indication or both or none depending upon the type of escalation-ensuring that the right amount of flagging is done depending upon the severity. So it does not have the loudness and disruptive quality of a PA announcement but is not as un-obtrusive and silent as an email –best part is this wide array of configuration option makes it a handy broadcast tool

Solution Outline

Thus you can see that a command & control station, if necessary located outside the physical

premises of the organization, can assist, guide and direct people towards timely and select

information dissemination, in a language they understand and not creating all round panic and

stampede. Additionally, exit maps and staircase plans can be displayed to facilitate organized exits.

All this can be done with modest investments in applications which are already certified by Cisco

towards interoperability in Cisco’s labs.

This proposed solution contains various application sub modules. The following will give an idea of the components of the

entire solution.

Text messaging Voice messaging

MARS Broadcast MARS Digital Album MARS Visitor Verification

Solution Components/BOM

g

g g

g g g

MARS Messaging

Feature Benefit

Multiple channel of message delivery-PC SMS and IPT phone-in any combination as chosen by Security/Admin head-depending upon nature of exigency

Completely fail safe delivery- it ensures that message delivery can be done in multiple mode-and the person can be reached if he is outside the office, in his seat or in the cafeteria-and yet not consuming bedlam which a PA system can do

Mass delivery of message in text format –prerecorded voice format and in multiple languages

Shop floor people can be alerted in a language that they understand –text and voice. Both type of messages can be delivered to selected recipients or to all the configured end points. Also GSM end points are taken care of for text messaging.

Select message delivery Unlike PA systems which can alert only a floor or a building, here a combo message delivery can be sent to not only sections, buildings or floors – but to select people –say for instance the security officer in each floor

Content delivery This is most distinct feature- it is not enough just to say get out unless it is accompanied by an exit route map. Most Cisco IPTs support graphics and therefore exit route maps can be pushed to the phones thereby assisting orderly with-drawl. Also IP enabled LCD displays can also be configured.

Visitor verification In normal times the general security demands that any visitor coming to a facility should be either authorized or verified. This allows the visitor to be verified by the intended recipient by sending the image to the IP phone. With action buttons on the phone the recipient can allow, wait, reject or send any other custom information to the security desk.

ALL INFORMATION CONTAINED IN THIS PRESENTATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. PARSEC SHALL NOT BE LIABLE TO CLIENT OR TO ANY OTHER

ENTITY OR INDIVIDUAL FOR ANY LOSS OF PROFITS, REVENUES, TRADES, DATA OR FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL LOSS OR

DAMAGE OF ANY NATURE ARISING FROM ANY CAUSE WHATSOEVER, EVEN IF PARSEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. PARSEC AND ITS AFFILIATES

SHALL HAVE NO LIABILITY IN TORT, CONTRACT OR OTHERWISE TO CLIENT AND/OR ANY THIRD PARTY.

All the names are registered trademarks of their respective owners. All content is copyright © 2008 Parsec Technologies. Pvt. Ltd. All rights reserved

Website : www.parsec-tech.com, Email : info@parsec-tech.com, Tel :+91 - 124 - 4502000, Fax : +91 - 124 - 4002503

*This solution works best when they are interoperable with other related solutions.