small office / home office (soho) ip telephony
DESCRIPTION
Small Office / Home Office (SOHO) IP Telephony. Who says You Can’t Run with the Big Dogs?. Agenda. SOHO customer requirements Enterprise-based solutions Carrier-based solutions Conclusion. What does the IP Telephony industry need to offer the SOHO business?. - PowerPoint PPT PresentationTRANSCRIPT
Small Office / Home Office(SOHO) IP TelephonyWho says You Can’t Run with the Big Dogs?
Agenda
SOHO customer requirements Enterprise-based solutions Carrier-based solutions Conclusion
What does the IP Telephony industry need to offer the SOHO business?
Low cost solution ($200 to $2,000) Little or no technical expertise required Scalable (many SOHOs are in growth mode) Able to handle bursts or peak demand Tools to project a “professional” image “Big company” features
ENTERPRISE-BASED SOLUTIONS
SOHO Communications Infrastructure
Traditional Model 2 or more phone lines
@ $40/line Fax line @40/line or
share a phone line Data line
VoIP Model 1 analog phone line 2 or more IP phone
lines @ $10-$20/line expandable on demand
Never busy fax line Data line
Virtual Private Networks (VPN)
BIGCO VPN Carrier VPN serviceor Leased Lines
T1/T3/OC-n private line ATM Frame relay IP
SOHO VPN Internet Telephony
Less than $200 per each IP phone added
HQOther locations
IP PBX
BIGCO SOHO Add VoIP capability to
existing key system or PBX for $200-$500
IP PBX
PBX with IP Gateway PBX or KTS
PBX Extension for Remote Offices
Deliver PBX extensions for $200 per remote site PBX site $50 to $200 per extension
Ext. 101
Voice and Data Integration
BIGCO SOHO
Voice -
Data -
T1/T3/OC-n
ATM/FR/MPLS/IP
MultiplexerChannel BankVoice-enabled Router $$$
Voice -
Data -
DSL/Cable ModemOrDial-up!! $200
CARRIER-BASED SOLUTIONS
Long Distance and Toll Savings
Traditional IP Telephony
__
____
$200 for the first phone port$50 – $100 for add’l port
$0 – $.03/min LD$.02 - $.20/min Int’l
$.04 - $.10/min LD$.07 - $2/min Int’l
Intra-company Communications
PSTN solutions (SOHO) Issues Calls between
company locations cost $$
Forwarding if busy costs $$
Inflexible call routing Miami, then NYC, then
Voicemail No call queuing
|
__ Incoming Call
Intra-company Communications
VoIP solution (SOHO) Benefits Low or no cost between
locations Low or no call
forwarding cost Flexible, intelligent
routing Call queuing Easy adds and moves Load balancing possible
__ Incoming Call
Gatekeeper/Server
__
__
Call Center
PSTN-based (SOHO) Issues Finite set of trunks Set number of call
paths for queued calls Geographically defined High premises
equipment cost “Nailed up” Growing pains
__ Incoming Call__ Incoming Call__ Incoming Call
Call Center
VoIP-based (SOHO) Benefits On demand expansion
of trunk lines Big company style
queuing Load balancing Dynamic, ideal for
short term use Scalable, just add IP
phone seats anywhere
Incoming Call__
____ Incoming Call__
__ Incoming Call
CallCenters
Teleworkers inhomes
|
Challenges we have
Reliability and Availability Quality of Service (voice quality, etc.) Support Interworking
Among IP networks With existing PSTN networks and services Among Internet telephony equipment vendors
Conclusions
IP Telephony can deliver communications products and services needed by SOHO businesses today
Critical characteristics Low cost, solutions in $200 - $2000 range Little technical expertise needed Scalable, flexible, expandable “Big company” feel with full set of features
Opportunity Underserved by traditional players Millions of SOHO businesses and many are growing