Things 17Powerful PeoPle say

Hello, im sam RichaRds.

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Next time youre surrouNded by uNfamiliar professioNals, pay atteNtioN to the way each persoN iN the room iNtroduces themselves.

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Next time youre surrouNded by uNfamiliar professioNals, pay atteNtioN to the way each persoN iN the room iNtroduces themselves.

Chances are, more men in the room will use their full name, while women will simply say Hi, Im Julia.

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Next time youre surrouNded by uNfamiliar professioNals, pay atteNtioN to the way each persoN iN the room iNtroduces themselves.

Chances are, more men in the room will use their full name, while women will simply say Hi, Im Julia.

Using your full name is not only a more memorable way to forge a connection, but also makes for a more confident first impression.

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heRes whaT I can

Tell you.

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sittiNg iN a big meetiNg thats beiNg derailed by irrelevaNt

questioNs?

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sittiNg iN a big meetiNg thats beiNg derailed by irrelevaNt

questioNs?

Bring the conversation back on point and assert your accountability for what is known, the work thats been done, and the way forward.

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ThaTs exacTly The

questIon im woRking to answer.

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souNds much better thaN:

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souNds much better thaN:

I dont know.

3

souNds much better thaN:

I dont know.

Wouldnt you agree?

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leTs loop david in heRe. hes

better PosItIoned To pRovide you

wiTh actIonable InsIgHt on ThaT.

4

4sometimes youre asked to shed light oN somethiNg that

doesNt quite fall withiN the bouNdaries

of your saNdbox.

4sometimes youre asked to shed light oN somethiNg that

doesNt quite fall withiN the bouNdaries

of your saNdbox.

Instead of attempting to answer a question you arent fully qualified to answer, use the

opportunity to acknowledge the skills and expertise of a colleague and play a more powerful pass card

on the question at hand.

Thank you.

5

5stop over-apologisiNg.

5stop over-apologisiNg.

Next time somebody criticises you in any way, thank them sincerely for

sharing their opinion with you (whether you agree with them or not).

5stop over-apologisiNg.

Next time somebody criticises you in any way, thank them sincerely for

sharing their opinion with you (whether you agree with them or not).

#sorryNotsorry

lasT week wednesday, we learned ThaT seveRal oveRsighTs had occuRRed,

ResulTing in The projecT seTbacks weRe expeRiencing now. Quick invesTigaTion

allowed us To Take decIsIve acTIon and weRe cuRRenTly Rolling ouT The

following soluTIons...

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6crisis commuNicatioN

101?

6crisis commuNicatioN

101? Prepare yourself with an

all-encompassing holding statement, based on the action you plan to take.

wow. ThaT sounds

challenging.

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7youd be surprised how powerful these four little words caN be.

7youd be surprised how powerful these four little words caN be.

Nearly everyone in the world believes their job to be diff icult, says Paul Ford.

7youd be surprised how powerful these four little words caN be.

Nearly everyone in the world believes their job to be diff icult, says Paul Ford.

Empathy is not only essential to cooperation, problem-solving, and to human functioning in general, but is also an emotional capacity that yields a lot of influence over those who believe you have it.

no.

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8as loNg as you close with aN expressioN

of gratitude, sayiNg No is somethiNg you

should practise, daily.

8as loNg as you close with aN expressioN

of gratitude, sayiNg No is somethiNg you

should practise, daily. Next time somebody asks you to take on something you dont have space for, try a tactful, but firm, no. Something along the

lines of:

8as loNg as you close with aN expressioN

of gratitude, sayiNg No is somethiNg you

should practise, daily. Next time somebody asks you to take on something you dont have space for, try a tactful, but firm, no. Something along the

lines of:

My calendar is pleasantly full and Im striving to keep it from getting (un)pleasantly full. Thank you for

understanding.

why waIT?

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9powerful people make thiNgs happeN.

9powerful people make thiNgs happeN.

Practise being the person who moves projects forward by asking

9powerful people make thiNgs happeN.

Practise being the person who moves projects forward by asking

What next?

9powerful people make thiNgs happeN.

Practise being the person who moves projects forward by asking

What next? What else?

9powerful people make thiNgs happeN.

Practise being the person who moves projects forward by asking

What next? What else? Why not?

9powerful people make thiNgs happeN.

Practise being the person who moves projects forward by asking

What next? What else? Why not?

- and then take accountability for the actionable outcomes you receive in response.

leTs Reach

hIgher.

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before you speak, ask yourself if youre commuNicatiNg with

the iNteNt to make thiNgs better, iN

some way.

10

before you speak, ask yourself if youre commuNicatiNg with

the iNteNt to make thiNgs better, iN

some way. Put yourself in the place of the person

youre talking to, and then craft your words around creating the kind of

challenge thatll make them want to think bigger.

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TrusT youRself.

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everybody appreciates a little verbal affirmatioN.

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everybody appreciates a little verbal affirmatioN.

As you become more adept at personal encouragement, youll start to see the power

that lies in stripping away those forces that hold people back from reaching their full potential.

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im lIsTenIng.

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boNus tip?

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boNus tip? Combine that confirmation of your full attention

with a dose of steady, confident eye contact.

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can you sHow us how you do ThaT?

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watchiNg somebody else do somethiNg is a powerful exercise.

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watchiNg somebody else do somethiNg is a powerful exercise.

Owing to the section of our brains responsible for the firing of mirror neurons,

we are all hardwired for interpersonal imitation.

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watchiNg somebody else do somethiNg is a powerful exercise.

Owing to the section of our brains responsible for the firing of mirror neurons,

we are all hardwired for interpersonal imitation.

If you want to influence your teams behavior, show them somebody else doing the things

you want to see them doing more often.

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let me tell you a Quick sToRy abouT ThaT.

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eNgagiNg stories catch aNd hold the atteNtioN of audieNces because people eNjoy the simplicity of chroNological cause aNd effect.

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eNgagiNg stories catch aNd hold the atteNtioN of audieNces because people eNjoy the simplicity of chroNological cause aNd effect.

When you want to make it easy for your listeners to assign causality between a set of specific circumstances and their related outcomes, frame your message as a story.

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eNgagiNg stories catch aNd hold the atteNtioN of audieNces because people eNjoy the simplicity of chroNological cause aNd effect.

When you want to make it easy for your listeners to assign causality between a set of specific circumstances and their related outcomes, frame your message as a story.

When you enchant people, your goal is not to make money from them or to get them to do what you want, but instead to fill them with great delight Guy Kawasaki

you Ran a half-maRaThon This weekend? awesome.

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people like people who like them.

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people like people who like them.

Uncover common points of interest; seize opportunities to express your

admiration of innovative work or interesting lifestyle choices; and practice conversational styles that leave people feeling admired, inspired, enlightened, or entertained.

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how much closeR aRe

you To acHIevIng youR long-term objecTives?

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look for opportuNities

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look for opportuNities to demonstrate your awareness of the bigger-picture goals

unique to your organisation, business, direction of your career path, and the career paths of those around you.

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iT was an excepTional

team effort.

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NothiNg worthwhile is achieved iN isolatioN.

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NothiNg worthwhile is achieved iN isolatioN.

Exercise gratitude; ask for help; freely compliment great work and share credit whenever you can.

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ultImately, poweR comes in vaRious shapes and sizes oveR

The couRse of a caReeR.

For some, power means financial gain or a promotion; for others, it

might be achieving work/life balance or building their own business.

For some, power means financial gain or a promotion; for others, it

might be achieving work/life balance or building their own business.

the oNe thiNg we caN all agree oN?

knowledge = power.

Empower yourself with a world-class education from the university of cape Town and getsmarter:

Empower yourself with a world-class education from the university of cape Town and getsmarter:

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improving lives through better education

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