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Team Leader Training

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Lesson One

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Introduction

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Lesson One - Objectives

1.0 Review the TERT Deployment process

1.1 Outline the events in each phase of the deployment process

1.2 Discuss the role of the team leader during each phase

2.0 Explain the purpose of the APCO/NENA ANSI Standard For TERT Deployment

2.1 Review the ANSI Standard2.2 Locate several TERT deployment issues and

recommended actions in the ANSI Standard

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Deployment Process

Pre-Deployment Planning1. Coordination with State TERT

Coordinator and Others2. Team Member Identification3. Team Member Communication4. Departure Planning and Logistics

Pre-Deployment Departure & En-Route1.Team Building2.Travel to Deployment Area3.Preliminary Work Plan Development4.Final Team Review

Deployment 1. Information Exchange with

Receiving Agency2. Team Briefing3. Team Leader Responsibilities4. Logistics and Operational Needs5. Personnel Management6. Departure Planning

Post-deployment Departure1. Replacement Briefings2. Review Logistics3. Continued Personnel Management

Post-Deployment1. Demobilization Requirements2. After-action Reports3. Administrative Paperwork

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Team Leader Roles in the Deployment Process

Activity 1.0

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APCO / NENA ANSI Standard For TERT Deployment

Activity 1.1

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Lesson Two

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Deployment Preparation

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Lesson Two - Objectives

3.0 Recognize the importance of a deployment resource number and proper authorization for deployment

4.0 List the essential information topics of the deployment that must be discussed with the TERT state coordinator

5.0 Discuss how to prepare team members for deployment.5.1 Identify what should be initially communicated to team

members5.2 Explain the purpose of meeting with the entire team at

the assembly area

6.0 Review the transportation logistics necessary for deployment

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Information Gathering

Working Conditions Purpose of deployment Anticipated duration Weather/Environmental

Conditions Security Equipment Receiving agency contact Transportation logistics

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Preparation of Team Members

Initial Member Communication Assembly Area Communication Transportation and Logistics

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Lesson Three

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Deployment Departure

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Lesson Three - Objectives

7.0 Engage in different team building exercises

7.1 Review the purpose of team building

7.2 Select from a range of team building exercises

8.0 Review the team member considerations in developing a preliminary work plan

9.0 Discuss the final review of team member expectations, responsibilities, and deployment information

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Team Building

Overview

Contracts

Exercises

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Development of a Preliminary Work Plan

The work plan should consider: The shifts the member

typically works The work experience of

the member The preferences of the

members

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Final Review A reminder of why the team members are being

deployed The need for professionalism follow a “chain-of-

command” Reporting problems during deployment The need to have the resource number and proper ID Follow all rules, policies, and regulations Buddy system Completing paperwork Ensuring the team manifest is accurate Updates

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Lesson Four

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Deployment

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Lesson Four - Objectives

10.0 Discuss the initial responsibilities of the team leader upon arrival in the deployment area

10.1 Identify the communication points that should be discussed with the receiving TERT coordinator

10.2 Review the purpose and scope of the team member briefing

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Lesson Four - Objectives

11.0 Describe the responsibilities of the team leader during deployment

11.1 List the logistical responsibilities of the team leader

11.2 Review the operational responsibilities of the team leader

11.3 Develop a strategy to solve a hypothetical team member personnel problem

11.4 List the potential signs of stress or emotional issues in team members

11.5 Discuss the planning required to return from a deployment area

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Identifying and Communicating with the Receiving Agency

TERT Package Information Establishment of Team Boundaries and

Responsibilities Outline of Team Needs/Resources Expectations Work Plans Transition Plans Communication Plans Updates

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Logistical Needs

Lodging Meals Shift length Resources to perform the

assigned job Resources for emotional

support Additional responsibilities

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Operational Needs

Continually evaluating, planning, and adapting

Meet with the team members

Communicating with home state TERT Coordinator

Ask for assistance

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Personnel Management

On-going documentation

Personnel Issues

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Activity 4.0John, a deployed TERT team member, comes to you and states that last night he was directed by the supervisor of his shift, to do a lot of data entry in his “down time”. The volume of in-coming and out-going calls has decreased and the supervisor has assigned him to the data entry. This involves typing in call and response information for periods when the 911 system was being upgraded. This is a considerable amount of data entry, John doesn’t object to helping when there is nothing else to do, but the on-site personnel have not been assigned this additional responsibility. His concern is that everyone should be doing this, not just him and that this task is not within the scope of the deployment.

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Identification of Stress and Emotional Issues

A change in attitude Withdrawal from others Wide range of other issues

Inappropriate emotional response

Loss of appetite Over desire to sleep or rest Fear of making a mistake Inability to rest Feeling overwhelmed Many emotions all at once

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Departure Planning

Brief the replacement team Review the logistics to return

home Brief the entire team Complete the TERT member

deployment Review

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Lesson Five

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Post-Deployment

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Lesson Five - Objectives

12.0 Describe TERT response demobilization requirements

13.0 Identify the three components of an after-action report

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After Action Reporting

Deployment Description

Deployment Reports

Opportunities for Improvement

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Characteristics of a Good AAR Avoids giving a critique or lecture Facilitate discussing by asking leading questions Let participants describe what happened in their own

words Discuss how it happened, why it happened, and how it

could be done better Focus the discussion so important tactical lessons are

made explicit Relates tactical events to subsequent results Avoids detailed examination of events not directly

related to major training objectives Cuts off excuses by participants for inappropriate

tactical actions29

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Lesson Six

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Conclusion