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Starter Question

Think about the worst job you have ever held in your life. How do you feel during the course of the day? How do those feelings influence the way you behaved?

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Job SatisfactionJob satisfaction represents how you feel about your job and

what you think about your job or job experiences. Job satisfaction is both Rational and Emotional 49% of Americans are satisfied with their jobs Job motivation differs from satisfaction in that is an inner drive for

individuals to attain personal and organization goals Value-percept theory says job satisfaction depends on whether

you perceive that your job supplies the things that you value.

People evaluate their job satisfaction based on the following:-Pay satisfaction -Promotion satisfaction -Co-worker satisfaction* -Supervision satisfaction*-Day-to-day work satisfaction*

*Highly correlated with overall job satisfaction

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How Important is Satisfaction?Job satisfaction does influence job performance.

It is moderately correlated with task performance. Satisfied employees do a better job of fulfilling the duties Job satisfaction is correlated moderately with citizenship behavior. Satisfied employees engage in more frequent “extra mile” behaviors

Job satisfaction influences organizational commitment. Job satisfaction is strongly correlated with affective commitment, so

satisfied employees are more likely to want to stay with the organization.

Job satisfaction is strongly related to life satisfaction. People feel better about their lives when they feel better about their jobs Increases in job satisfaction have a stronger impact on life satisfaction

than do increases in salary or income.

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Improving SatisfactionImprovements come through meeting employees needs for: Variety Significance Identity Autonomy Feedback

Ways of realizing the above are: Job rotation Job enlargement Job enrichment

Barriers: Office politics Repetitive tasks Lack of control Limited opportunity Little recognitionCommunication overload

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Satisfaction Levels

Mood and emotion play heavily into people’s affective job satisfaction.

Moods and emotions can be contagious Controlling the spread of emotion can help or hurt an organization

Techniques for assessing job satisfaction include: Focus groups Interviews Attitude surveys.

Attitude surveys are often the most accurate and most effective.