Slide 1

Introducing

A Performance Management System

Slide 2

Agenda

After today’s presentation you will be able to:Explain the goal for performance managementDescribe how myPerformance supports performance managementDiscuss benefits and outcomesDescribe the three-year rollout

Slide 3

The Talent Management Process

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Slide 4

Performance Management Goal

Technology bridges the gap between People and Process.

To plan and implement this online performance management system in order to improve the performance management process and support the Johns Hopkins’ mission, goals, and culture of excellence.

Slide 5

Two-Pronged Approach

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Slide 6

Multi-Year Timeline

FY2013

ImplementationImplementationEvaluating and Improving

Pilot Launch Training Rollout

System Configuration

2/2014 6/2014 Varies by Institution

Slide 7

Benefits of Pilot Testing

Gain information from potential participants

Learn about difficulties/obstacles

Collect recommendations on how to improve

Understand personal reactions

Get early buy-in

Get higher rate of acceptance

Slide 8

What Performance Management Does for You…

Promotes two-way communication and participation

Provides a mechanism for determining and establishing goals critical to the organization

Provide a consistent process for measuring and rewarding performance

Focuses on desired results and behavioral expectations to drive performance excellence

Helps identify employee development needs

Promotes individual and organizational success

Slide 9

JH Gallup Questions Relating to Performance Management

Q 12 Question Result

Q 01 I know what is expected of me at work 4.23

Q 06 There is someone at work encourages my development

3.60

Q 08 The mission or purpose of my organization makes me feel my job is important

3.92

Q 11 In the last six months, someone at work has talked to me about my progress

3.60

Scale: 1 (Strongly Disagree) to 5 (Strongly Agree)

Slide 10

“Cascading” Goals and Objectives

Department ResultsDepartment Results

Individual ResultsIndividual Results

Work Unit ResultsWork Unit Results

Results reflect the mission, vision, and goals of the university

Slide 11

Performance Management Process

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Slide 12

Goals vs. Major Responsibilities

Slide 13

Competencies

Competencies are characteristics that an individual must demonstrate to be effective in a job, which include:

Job-relevant behavior (what a person says or does that results in good or poor performance), Motivation (how a person feels about a job, organization, or geographic location), and Technical knowledge/skills (what a person knows/demonstrates regarding facts, technologies, a profession, procedures, a job, an organization, etc.)

Competencies provide you with the agility, flexibility and adaptability to meet the future strategic needs of the organization.

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Slide 14

Core Values

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Slide 15

Johns Hopkins EnterpriseLeadership Competencies

Establishing RelationshipsDeveloping TalentInspiring and Motivating OthersDemonstrating Emotional IntelligenceActing with IntegrityActing StrategicallyManaging RiskNavigating OrganizationsCommunicating EffectivelyPromoting Diversity and InclusionSetting a Strategic VisionHolding Self and Others Accountable

Slide 16

Development Goals

During preparation phase, development goals are identified:

Results-based goals

Competency-based goals

Training and education needs

During evaluation phase, accomplishments are noted but do not contribute to overall scores

Slide 17

SuccessFactors

SuccessFactors is a division of SAP

It provides the software that powers myPerformance

Slide 18

SuccessFactors

Web-based performance management software will be used to…

Create goals

Align goals

Conduct initial performance, checkpoint, and year-end reviews

Electronically track and manage performance throughout the year

Electronically store performance reviews and notes

Slide 19

Desired Outcomes

myPerformance

One consistent process

On-going performance management discussions

Online access 24/7 provided by SuccessFactors technology

Organizational alignment

Performance evaluation based on goals and major responsibilities of job

Leadership competencies defined with potential for 360 feedback

Slide 20

Indicators of Overall Effectiveness of myPerformance

Number of individuals evaluatedDistribution of performance ratingsQuality of informationQuality of performance discussion meetingsSystem satisfactionCost/benefit ratioUnit-level and organization-level performance

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Slide 21

What can myPerformance do for Hopkins?

Simplify the performance management process with 24/7 internet access

Provide on-demand access to key informationProvide a real-time view of status, including complete, missing, and overdue actionsImprove HR reporting across the department

Strengthen performance managementEmphasize accountability at all levels for achieving resultsMake it easier to monitor the entire process; allow leaders to track processOffer clear distinctions between various levels of performanceImprove performance management consistencyImprove employee engagement

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Slide 22

What Training Will Be Provided?

A variety of training and resources are available to help employees and supervisors:

Instructor-led trainingProvides an overview of the performance management process

Discusses goals, major responsibilities, development goals, competencies, and feedbackReviews manager and employee responsibilities in the performance management process

Introduces you to how to use and access the system

Slide 23

What Training Will be Provided?

Plus:Quick Reference Guides that offer step-by-step instructionsFastFacts sessions that can be taken at your deskE-learning modulesShow Me DemonstrationsWebsite with resources that can be accessed 24/7Super Users

Slide 24

Thank You!

Thank you for participating!We would love to hear from you.

Are there certain topics that you would like us to cover in future FastFacts sessions?Would you like to be a FastFacts presenter?Please email us at: fastfacts@jhu.edu

Slide 25

Survey

Before we close, please take the time to complete a short survey.Your feedback will help us as we plan future FastFacts sessions.Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/

Thanks again!