slb-054 03/11/07 thinking and communicating “above all else guard your heart, for it affects...
TRANSCRIPT
SLB-05403/11/07
Thinking and Communicating
“Above all else guard your heart, for it affects everything you do.” Proverbs 4:23
(NLT)
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Think• 1 Cor 14:20 (2) Brothers, do not be children
in your thinking. Be infants in evil, but in your thinking be mature.
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Thinking skills are relatively specific cognitive operations that can be considered the "building blocks" of thinking.
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Core Thinking Skills
• FOCUSING SKILLS
• Attending to selected pieces of information and ignoring others.
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Core Thinking Skills
• INFORMATION GATHERING SKILLS
• Bringing to consciousness the relative data needed for cognitive processing.
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Core Thinking Skills
• REMEMBERING SKILLS
• Storing and retrieving information.
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Core Thinking Skills
• ORGANIZING SKILLS
• Arranging information so it can be used more effectively
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Core Thinking Skills
• ANALYZING SKILLS
• Clarifying existing information by examining parts and relationships
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Core Thinking Skills
• GENERATING SKILLS
• Producing new information, meaning or ideas
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Core Thinking Skills
• INTEGRATING SKILLS
• Connecting and combining information
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Core Thinking Skills
• EVALUATING SKILLS
• Assessing the reasonableness and quality of ideas.
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Core Thinking Skills
• FOCUSING SKILLS
• Attending to selected pieces of information and ignoring others.– 1. Setting goals: establishing direction
and purpose.– 2. Defining problems: clarifying needs,
discrepancies, or puzzling situations.
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Core Thinking Skills
• INFORMATION GATHERING SKILLS
• Bringing to consciousness the relative data needed for cognitive processing.– 3. Observing: obtaining information
through one or more senses.– 4. Formulating questions: seeking new
information through inquiry.
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Core Thinking Skills
• REMEMBERING SKILLS
• Storing and retrieving information.– 5. Encoding: storing information in long-
term memory.– 6. Recalling: retrieving information from
long-term memory
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Core Thinking Skills• ORGANIZING SKILLS • Arranging information so it can be used more
effectively.– 7. Comparing: noting similarities and differences
between or among entities.– 8. Classifying: grouping and labeling entities on
the basis of their attributes.– 9. Ordering: sequencing entities according to a
given criterion.– 10. Representing: changing the form, but not the
substance of information.
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Core Thinking Skills• ANALYZING SKILLS • Clarifying existing information by examining parts
and relationships.– 11. Identifying attributes and components:
determining characteristics or the parts of something.– 12. Identifying relationships and patterns:
recognizing ways elements are related.– 13. Identifying main ideas: identifying the central
element; for example the hierarchy of key ideas in a message or line of reasoning.
– 14. Identifying errors: recognizing logical fallacies and other mistakes and, where possible, correcting them.
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Core Thinking Skills• GENERATING SKILLS
• Producing new information, meaning or ideas– 15. Inferring: going beyond available
information to identify what may reasonably be true.
– 16. Predicting: anticipating next events, or the outcome of a situation.
– 17. Elaborating: explaining by adding details, examples, or other relevant information
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Core Thinking Skills
• INTEGRATING SKILLS
• Connecting and combining information.– 18. Summarizing: combining information
efficiently into a cohesive statement.– 19. Restructuring: changing existing
knowledge structures to incorporate new information.
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Core Thinking Skills
• EVALUATING SKILLS
• Assessing the reasonableness and quality of ideas.– 20. Establishing criteria: setting
standards for making judgments.– 21. Verifying: confirming accuracy.
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Evaluating Skills
Information Gathering Skills
Focusing Skills
Generating Skills
Integrating Skills
EvaluatingSkills
Remembering Skills
Analyzing Skills
Organizing Skills
Event
Perception
Appraisal
Representation
VI
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Understanding Effective Communication
• “We all make mistakes, but those who control their tongue can also control themselves in every other way.” Jas 3:2 (NLT)
• “Be gracious in your speech. The goal is to bring out the best in others in a conversation, not to put them down, not cut them out.” Col. 4:6 (Message)
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Understanding Effective Communication
• “CRUCIAL CONVERSATIONS: TOOLS FOR TALKING WHEN STAKES ARE HIGH is a book by four cofounders of a corporate consulting firm who present their formula for effective communication.
• The book is based on the trial and error of years spent as corporate trainers made from observing literally thousands of people from all walks of life, as well as employees across major industries.”
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Understanding Effective Communication
• TOOLS FOR TALKING WHEN STAKES ARE HIGH
• For Believers, the Stakes are Always High:
• 1. My Witness to All
• 2. My Ministry to the Few
• 3. My Godliness to the One
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Understanding Effective Communication
• “‘Crucial’ conversations are interpersonal exchanges at work or at home, that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument? Day-to-day conversations and interactions affect your life. Crucial conversations can have a profound impact on your career, your happiness, and your future.”
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Understanding Effective Communication
• “Underneath these topics run the same main point - think twice before speaking.
• Care and thought are needed to make a crucial conversation work.”
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Understanding Effective Communication
• “When stakes are high, opinions vary, and emotions run strong, you have three choices:
• Avoid a crucial conversation and suffer the consequences;
• handle them poorly and suffer the consequences; or
• handle them well … and discover how to communicate when it matters the most.”
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Understanding Effective Communication
• “If you normally handle tense situations by running the other way, screaming or slamming the door, this book will help you develop constructive habits that will leave you feeling better about yourself. With the skills, you learn in this book, you'll never have to agonize about the outcome of a crucial conversation again.”
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Understanding Effective Communication
• Principle 1: Start with Heart
• Stay focused on what you really want and maintain dialogue.
• Learn what dialogue is and how to work on me first.
• Understand how motives change when conversations turn crucial.
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Understanding Effective Communication
• Principle 2: Learn to Look• Spot the warning signs that indicate safety is at risk.• Notice various forms of silence and violence.• Take steps to rebuild safety and return to dialogue.• Step out of a conversation and notice how to make it
work.• Identify your own Style Under Stress™ and manage it.
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Understanding Effective Communication
• Principle 3: Make It Safe• Talk about almost anything—without silence and
violence.• Increase candor and decrease defensiveness• Use specific skills to keep everyone sharing
information.• Establish and maintain mutual purpose and
mutual respect.• Recognize when you are at cross-purposes.
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Understanding Effective Communication
• Principle 4: Master My Stories• Stay in dialogue and learn how to master emotions
that destroy dialogue when you are angry, scared, or hurt—“think” your way to the root cause of negative emotions.
• Discover your stories—how do you justify your behavior?
• Eliminate victim, villain, and helpless stories, and improve your results.
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Understanding Effective Communication
• Principle 5: State My Path• Speak persuasively, not abrasively.• Get your meaning across even with
potentially threatening messages.• Share strong opinions without shutting
down contrary views.• State your mind while making it safe for
others to do the same.
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Understanding Effective Communication
• Principle 6: Explore Others’ Paths• Use exploring skills to make it safe for others to speak up.• Diffuse others’ violence and eliminate silence - keep
listening when others blow up or clam up.• Encourage others to share issues they fear bringing up.• Get safely to the meaning behind others’ emotions.
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Understanding Effective Communication
• Principle 7: Move to Action
• Put Crucial Conversations principles and skills together.
• Learn how to make decisions and improve accountability
• Move from healthy dialogue to taking action and achieving results.
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Understanding Effective Communication
• This guidebook provides an approach to those conversations in life that are both difficult and necessary.
• The authors give you the tools you need to step up to life's difficult and important conversations, say what's on your mind, and achieve positive outcomes.
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Understanding Effective Communication
• By outlining specific strategies that can create mutual respect and understanding, they seek to open channels of communication, which would otherwise remain barred
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Understanding Effective Communication
• “The techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression.
• Among other things, readers also learn about the factors that characterize crucial conversations, and the technique that prepares them to work through any high impact situation with confidence.”
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Understanding Effective Communication
“Speaking the Truth in Love, we will in all things grow up into Him who is the Head, that is, Christ.” Ephesians 4:15