skype's business transformation - chief strategy/innovation officer summit

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Yuval Dvir DvirYuva l

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Skype's Business Transformation Initiative

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Page 1: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Yuval Dvir

DvirYuval

Page 2: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

A B

Flexibility, Market Dynamics, Time, Metrics..

Remembering…

Page 3: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Point A?

Page 4: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Contents

Page 5: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Is having a good strategy enough?• Organization are a human phenomenon

- behaviours, feelings, mind-sets, motivation

• …solid business principlesCULTURE

Page 6: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Strategy

Communication

Leadership

Data

Transparency

CultureCollaboration

Innovation Business Result

Page 7: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Data• Technology• Technical Skills

Page 8: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Data Information Knowledge

Page 9: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Functions

culture

Strategy

Technology

Politics

Page 10: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Metrics• Transparency & Traceability• Business Rhythm

Page 11: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Exec Support• Corporate Wide• Center Stage

Baby Steps

Page 12: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Communication & Messaging• Perception • Engagement & Personal Development

Page 13: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Format• Design & Visualization• Constant Feedback

Page 14: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Gradual Change & Adoption• Embedded in Daily Activities• Focused Effort, Data-Driven & Reports

© Transport for London

Page 15: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

1. Metrics

Page 16: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Common Consistent Language• Marketing, Product & Engineering• Common Goals, Metrics, Understanding and View

Page 17: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Feedback Loop• Easier Steer & Context• Focus on Value

• One source of truth• Data culture• Connect strategy with

execution

Page 18: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Benchmark DataRelevant external data can be used as benchmark. (competitors, market data and comparable divisional data).

Process

Clear x-functional business rhythm with defined ownership & accountability and a data->insight->action->review cycle.

Contributors

A list of clients and functional contributors (along with the proportion) can be available for each metric.

Attributes

Each applicable metric can be broken down by: geography, time, platform & version, function & other segmentation.

Forecast, Target & Trend

Move from a rear view mirror into forward looking view.

Drivers

The drivers for each metric can be modelled and mapped to create the “value streams”.

METRIC

Metrics are operationalized through dashboards, reports and analysis tools

Page 19: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

2. Transparency

Page 20: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Metrics Strategy Effort

• Link to Strategy, Execution & Data• Effort Allocation at all levels• Transparent, traceable and reviewed

Page 21: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

3. Business Rhythm

Page 22: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Insights

Review

Data Action

X-Functional

• Innovation• Platform to Collaborate• Business Routine & Rhythm

Page 23: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

• Routine• Access• Business Routine & Rhythm

Page 24: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Governance

Tools

Data

Strategically Aligned Organization

Culture

Page 25: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Corporate Team

Define strategy

Define actions

Review, monitor,

track

Align execution to

strategy

Page 26: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Benefits

• Strategy to Execution Alignment• Culture & Decisions• Business Results• Transformation becoming BAU

Page 27: Skype's Business Transformation - Chief Strategy/Innovation Officer Summit

Thank You!

DvirYuval