Skype for Business Audio Setup & Enterprise Voice Calling Guide

SetupyouraudiodeviceFirstthingsfirst:setupyouraudiodeviceandcheckthequality.Youcanuseyourcomputer’smicandspeakers,pluginaheadset.

1. ClickSelectYourPrimaryDeviceinthelower-leftcornerofthemainSkypeforBusinesswindow.

2. ClickAudioDeviceSettings.

3. PickyourdevicefromtheAudioDevicemenu,andadjustthespeakerandmicvolume.

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Startacall

1. Hoveronacontact’spicuntilthequickmenuappears.

2. ClickthePhone button.

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Startaconferencecall

1. InyourContactslist,selectmultiplecontactsbyholdingtheCtrl key,andclickingthenames.

2. Right-clickanyoftheselectednames,thenclickStartaConferenceCall.

3. ClickSkypeCall.

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ForwardyourphonecallsWantyourcallstogotoyourVoiceMailortoyourcellphone

1. Inthelower-leftofthemainSkypeforBusinesswindow,clicktheCallForwardingbutton.

2. SelectForwardCallsTo.

3. SelectNewNumberorContact.Chooseacontact,ortypeanumberintheForwardCallsfield.

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Jane Smith – Ava ila ble– VideoCa pa ble Account

Executive

AaronBuxton– Ava ila ble– VideoCa pa ble

La bS pecia list

Adam Jarman – Ava ila ble– Video Ca pa ble Eng

ineer I I

ArianneLaBatelier – Ava ila ble– VideoCa pa

ble Techn ica l Ana l y s t I I

Turnoffcallforwarding

(425)555-1212

WhichSkypeshouldIuse?SkypeforBusinessisforconnectingwithaco-workerorbusinessassociate.

Consumer Skype is for connectingto contacts outside of work.

Find more how-to information at it.ucf.edu/skype 3/01/2019 | v0.2

How to DialIf you are voice enabled, click the dial-pad icon.

• Toanswerthecall,clickanywhereonthephotoarea.

• Torejectthecall,clickIgnore.

• Tostartaninstantmessaging(IM)conversationwiththecallerinsteadofanaudiocall,clickOptions,andthenReplybyIM.

• Torejectthecallandothercalls,untilyouchangeyourstatusclickOptions,andthenSettoDonotDisturb.

Jane Smith

AccountExecutive

Invitemorepeopletoacall

1. IntheMeetingpane,click or,intheParticipantspane,click

2. Selectormulti-select(Ctrl-click)fromyourcontacts,ortypesomeone’snameorphonenumberintheSearchfield,thenselectthemfromtheresults.ClickOK.

Yournewinviteesreceivearequesttojoinyourcall.

AddaudiotoanIMconversation

Intheconversationwindow,clickthePhone button.

Useaudiocallcontrols

Duringacall,pointtothebuttonstodothefollowing:

• Toputthecallonhold,clicktheHold button.

• Tomuteyouraudio,clicktheMic buttonintheconversationwindow.

• Ifcalltransferringisavailableforyouraccount,clicktheTransfer button,andselectthenumberyouwant.

• Tohangup,clickthePhone buttonintheconversationwindow.

Jane Smith

Find more how-to information at it.ucf.edu/skype

AnsweracallWhensomeonecallsyou,analertpopsupinthelower-rightofyourscreen.

There are a few ways to make a call from the dial pad, you can either search for a contact using the search bar or dial it yourself. If you need to callback the last person you called, click the Redial button located below the * key.

You can also search a contact in the search bar.

Dialing Plan for UCF Numbers

Main Campus: 2-xxxx or 3-xxxx (2 or 3 and the last four digits)Lake Nona Health Sciences Campus: 6-xxxx (6 and the last four digits)Rosen College: 3-8xxx (3, 8 and the last three digits)UCF Downtown Executive Development Center or FIEA: 5-xxxx (5 and the last four digits)

Dialing plan for Non-UCF NumbersLocal: ten digit number; 407-xxx-xxxx or 321-xxx-xxxxLong Distance (if added to plan): Area Code-xxx-xxxxInternational (if added to plan): 011-Country Code-City Code-xxx-xxxx