Alan EhrenzweigDirector of Client Services

Meetings Voice

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One Platform for Meetings and Voice

Benefits of using Skype as your primary business voice platform

Seamless Integration of voice, video, and unified communications

- Synchs with outlook providing click to call functionality

- Consolidates audio and video conferencing

- Provides instant messaging capability

- Gives you live visibility to your contacts current presence

Mobility – Allows your voice service to travel wherever there is an available internet connection

Cost - Does not require expensive hardware or dedicated telephony to support

Easy to Manage – do not require external vendors or carriers to provide day to day management

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PSTN Conferencing

Enable people to join an online meeting from a telephone or equivalent

Use a local dial-in number to join Skype Meetings anytime when a traditional phone is more convenient that PC, smartphone or tablet

Add dial-in, dial-out to conferencing

Use a local dial-in number to join Skype Meetings; dial-out to bring participants into the meeting with a phone number

Decrease costs

Leverage unlimited audio conferencing compared to per minute costs for third-party audio conferencing provider

Dial-in

Conferencing

dial in from any phone or mobile

Dial-out

Conferencing

add any phone or mobile to a meeting

Maximizing value from meetings

Cloud PBX (call management)

Best user experience

Make and receive business calls in the office, at home, or on the road from almost any device, and easily add video and sharing

Unify your global phone systems in Office 365

Provide a complete voice solution in the cloud.* Reduce reliance on traditional PBX systems and on-premises hardware

Simplify IT

Increase agility and consolidate management with rapid provisioning, reporting, and diagnostics of voice services in Office 365

Make, Receive, Transfer Calls

Office 365 Admin Portal For Skype For Business

PSTN Calling

Rapid provisioning

Procure and assign phone numbers in minutes, everywhere Microsoft offers service, with no on-premises equipment

Number porting and enhanced 911

Use your existing phone numbers with Microsoft calling plans, and meet E-911 and other legal obligations

Local, long distance and international calling

Reach the people important to your business, with a choice of calling plans

Business Environments that benefit Most by Adopting Skype

Multiple Locations ◦ Can track live presence, share content, and synch calendars for availability.

◦ Consolidate and standardize users experience under a single platform.

Remote Work Force◦ Have full access to voice content anywhere as if they were in a stationed office.

Eliminate Hardware to support voice infrastructure ◦ Handsets

◦ Switches

◦ Dedicated WAN circuits

Consolidate multiple systems/vendors/carriers ◦ Video Conferencing

◦ Audio Conferencing

◦ Voice PBX

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Assembly Case StudyInitial Engagement

• Removing Assembly users from sister agency’s XO contract and PBX in Detroit

• Removing Assembly users from three distinct Cohere contracts in New York. Consolidate 3 locations into a single NY HQ location.

• Voice solution to support an office expansion in Los Angeles.

• Lower total cost of collaboration/PSTN Calling

• Reduce support incidents through standardized provisioning, configuration, and training.

Bandwidth Requirements

Skype for Business Client has known network requirements

HD Video High Quality Video Standard Video

MaximumResolution

1280x720 960x540 640x360

Maximum FPS 30 30 30

Protocol TCP/HTTP TCP/HTTP TCP/HTTP

Codec H.264 H.264 H.264

Maximum Bandwidth

1700 Kbps 850 Kbps 500 Kbps

Network can be a blocker

Client holds a company wide broadcast3,000 users attend from Seattle, WA office2,000 users attend from Las Vegas, NV office

Sizing Network Requirements – Max bandwidth

Each attendee is a unique network streamSeattle – 3000 x 1700 Kbps – 5.1 GbpsLas Vegas – 2000 x 1700 Kbps – 3.4 Gbps

Sizing Network Requirements – Real WorldAudio, Video and PowerPointEach attendee is a unique network streamSeattle – 3000 x 564 Kbps – 1.692 GbpsLas Vegas – 2000 x 564 Kbps – 1.128 Gbps

First Steps: Network Assessment & Pilot

Pilot Description & Objectives

Two-Week engagement with Client IT Administrators in NYC

• Demo the Skype softphone application• Demo handset integration with Polycom VVX sets• Demo audio conferencing integration• Review critical client features and identify current platform

limitations.• Gather feedback from the pilot users • Address any questions or concerns• Discuss timelines of a potential deployment for each location

Deployment Strategy & Timeline

Southfield, MI – Phase I

◦ 90 users

◦ Physical Handsets

New York City – Phase II

◦ HQ – 185 users

◦ Satellite 1 – 80 users

◦ Satellite 2 – 50 users

◦ No handsets, softphone only

Los Angeles – Phase III

◦ 70 users

◦ No handsets, softphone only

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Southfield, MI Deploy Process

Implementation Start Date: 7/19/16Client Deadline: 8/22 so incumbent sister company could downgrade their existing carrier services and renew contract

Data Collection Completed: 8/1/16LOA, Current Carrier Invoice, List of users names, emails, and assigned phone numbers

Port order Submitted: 8/1/16Ported 90 numbers from XO

Handset Procurement: 8/8/16Client procured handsets on their own

License upgrade/TN assign: 8/13/16Upgraded licenses from E3 to E5. Assigned new numbers to facilitate forwarding

Handset Deployment: 8/16/16 Production numbers forwarded within PBX to the temp numbers

Number Port Completed: 8/19/16Production numbers are assigned to users, site deployment is complete

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New York City Deploy Process

Implementation Start Date: 8/22/16Client Deadline: 9/23 to facilitate 2 satellite offices being moved into HQ

Data Collection Completed: 9/10/16**Only List of users names, emails, and assigned phone numbers attained

**Current Carrier would not release information due to contract dispute

Headset Procurement: 9/10/16Client procured headsets on their own

License upgrade/TN assign: 9/16/16Upgraded licenses from E3 to E5. Assigned new numbers to facilitate forwarding

Headset Deployment: 9/23/16Production numbers forwarded from old carrier to the temp numbers upon move-in

Number Port Submitted: 10/17/16Porting 295 numbers from Cohere

Number Port Completed: 11/13/16Production numbers are assigned to users, site deployment is complete

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Los Angeles Deploy Process

Implementation Start Date: 9/19/16Client Deadline: 10/17 to facilitate 50 new hire start dates

Data Collection Completed: 10/3/16**Only List of users names, emails, and assigned phone numbers attained

**Current Carrier would not release information due to contract dispute

Headset Procurement: 10/7/16Client procured headsets on their own

License upgrade/TN assign: 10/10/16Upgraded licenses from E3 to E5. Assigned new numbers to facilitate forwarding

Headset Deployment: 10/17/16Production numbers forwarded from old carrier to the temp numbers upon move-in

Number Port Submitted: 10/28/16Porting 70 numbers from Cohere

Number Port Completed: 11/21/16Production numbers are assigned to users, site deployment is complete

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Training Strategy Per Site

Southfield, MI• Client requested and paid for onsite training• Training was performed 1 day after staff began fielding production calls on

the new platform• Training focused on both the client functionality (IM, conferencing,

presence) and how to perform basic features via the handset.• Trainings done in conference room in large groups

New York City• Client originally requested remote training for admins only but transitioned

to onsite training for all staff• Training was performed in small groups of over multiple days• Training was done prior to users being migrated

Los Angeles• Client requested remote training• Training was performed in 2 webinars• Client’s IT Administrators were able to handle the bulk of user support aet

this point as they have been actively using the platform.

Transferring Existing Numbers to SkypeAKA Porting

• Requests to transfer numbers are handled directly in the Skype for Business Administration Portal• This allows IT admins to control the process• It also makes them responsible to provide required information

• Required Information to initiate a number transfer• Individual list of all phone numbers you wish to transfer to Skype• LOA stating the client owns those numbers• Copy of the current carrier service invoice. Information from the invoice

will be required to submit the number transfer request

• Microsoft will electronically submit a request to the current provider to assume ownership of the service at a specific date and time. The IT Admin will define that time.

• Microsoft will notify the requestor via email when the request has been confirmed and when the request has been completed.

• Issues with porting (rejections by the losing carrier or non-response) are handled by submitting a support case within the Microsoft Tenant. A dedicated support rep will work through the issues until resolution.

• Live DEMO of the Skype Application

• Skype Product Roadmap

• Question and Answer Session