skm / mdis "a c-level conversation on kindness@work"

7/27/2019 SKM / MDIS "A C-Level Conversation on Kindness@Work"

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Copyright 2013 DifferWorld Pte Ltd All Rights Reserved

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IN COLLABORATION

WITH


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PRESENTS


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WHAT IS THE VALUE OF

FOR YOUR ORGANIZATION?


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THE SITUATION INSINGAPORE @ WORK


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IncreasingStress Levels

Workload, Multi-tasking,

Competition & Expectations

Self CentricBehaviour

Focus on self-interests

& KPIs

More UnkindWorkEnvironment

THE SITUATION IN SPORE @

WORK


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UnhappyEmployees

Health Issues

(Physical & Emotional)

Negative WorkEnvironment

More UnkindWork

Environment

Absenteeism

Less Productive

Less Performing

Negative vibes for

customers


WORK


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UnhappyEmployees

Health Issues(Physical & Emotional)

Negative WorkEnvironment

Absenteeism

Less Productive

Less Performing

Negative vibes for

customers

Retention &Profitability

Issues


WORK


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WHATS HAPPENING @

WORK?- Self-CentricityIncreasing compeition has resulted in employees more focused

on their own KPIs, thereby neglecting the well-being of others.

Supervisors, whils focusing to achieve their KPIs, may viewtheir staff more as tools and less as a fellow human being.

- Increasing Stress Levels

Employees are feeling more stressed at work due to increased

workloads, tighter deadlines, more multi-tasking, global

competition, higher expectations from customers, management

and stakeholders.


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- Kindness & Niceties are going down the drain with the

increasing pressures of work, deadlines and KPIs

- With increased stress & unhappiness, health is affected, bothphysical and emotional

WHATS HAPPENING @

WORK?


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IMMEDIATE PROBLEMS

FOR YOUR ORGANIZATION- Increased health costs associated with stressed and sickly

employees

- Lower productivity as absenteeism increases (due to physicaland/or emotional health issues) & performance decreases


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IF THESE PROBLEMS

ARE NOT RESOLVED,

WHAT WILL HAPPEN IN

THE MID-LONG TERM?


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- Culture of your organization becomes negative and unhappy

- Reputation of organization becomes negative, making

retention and attraction of talent more difficult. This may affect

customers experience of your organization

- All these will negatively impact Performance, Fulfillment and

Profitability of your organization


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THE SOLUTION?


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BENEFITS OF


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Happier,Healthier &

More FulfilledEmployees

A Kinder WorkEnvironment

Higher Retention, Performance,Productivity & Profitability


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Do it

DontDo it

What willHappen

What willNot Happen

Better mental &physical health

Improved morale,retention, performance& productivity

Overnight transformationin culture

Status quo whichaggravates over time

Better mental & physical

health Improved morale, retention,performance & productivity.


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RESEARCH ON

BENEFITS OF


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- Christine Pearson and Christine Poraths research, The Cost

of Bad Behaviour. Here are a few key findings.

After a single incident of incivility, 48% of employees said they

reduced their effort at work; 80% spent time worrying about it;

78% said their commitment declined; 66% felt theirperformance declined; 38% intentionally reduced their effort

and 12% quit because of uncivil treatment.

83% of customers who witness incivility tell a friend, 55% takea less favourable attitude and 50% were less willing to use the

companys products or services.


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http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/


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- In a recent Gallup Poll, 65% of participants said they did notfeel appreciated at work.

Despite growing productivity rates, higher numbers of workers

still express disengagement, low-morale and resentment.


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- A well known Gallup study of workplace attitudes surveyed 8million people asking them to respond to the following

statement: My supervisor, or someone at work, seems to

care about me as person.

The results showed that people who agreed with that statement

were:

1. More likely to stay with an organization

2. Have more engaged customers

3. More productive


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- According to research at the Institute for Heart Math, truefeelings of gratitude, appreciation and other positive emotions

can synchronize brain and heart rhythms, creating a body wide

shift to a scientifically measurable state called coherence.

In this optimal state, the bodys systems function more

efficiently, generating a greater balance of emotions and

increased mental clarity and brain function.


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http://www.heartmath.org/http://www.heartmath.org/


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- Studies at the University of California (Davis) and theUniversity of Miami showed that experiencing gratitude

balanced hormonal levels and led to the release of DHEA, the

anti-aging hormone.

Gratitude also boosts the immune system by increasing the LgA

antibody.

These studies found that engaging in daily gratitude exercises

can raise the level of positive feelings.


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HOW CAN YOU START

IN YOUR ORGANIZATION?


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1) Commitment &Support from

Senior Management


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1) Commitment & Support from Senior Management

Have the commitment and support of your Senior Management

to run a Kindness@Work Campaign over the next 6-12 months


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Senior Management

2) Kindness@WorkKeynote/Workshop

for all staff


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2) Kindness@Work Keynote/Workshop

Run the keynote/workshop for as many of your staff as possible

to kickstart the campaign. Invite your CEO to launch thecampaign

This keynote/workshop can range from a 45min keynote, 1 1/2

hours or 3 hours workshop, depending on your organizationsneeds.


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2) Kindness@Work Keynote/Workshop

i) 45min Keynote (min of 60 participants)

ii) 1 / 1 / 2 hour Keynote (min of 60 participants)

iii) 3 hours Workshop (min of 60 participants)


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Part #1 - The State Of Our World Today

-The Situation Around The World

- The Situation In Singapore @ Work, Home & Play

- The Im Okay, Youre Not Okay Mentality

Keynote / Workshop Program


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Part #3 - What Is Kindness@Work

- Appreciating The True Intent Of Graciousness- Consideration In Action

- Courtesy In Action

- Gratitude In Action

- Enjoying The Benefits Of Graciousness ThoughKindness@Work


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Part #4 - Practicing Kindness@Work

- The Kindness@Work Experiment- Who Owns Kindness@Work?

- Your Commitment To Kindness@Work As Your Cause

- Gettin Further Involved & Makin A Difference That Matters


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Senior Management


for all staff

3) Thank You Cards


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3) Thank You Cards

Print Thank You Cards (with your Organizations Branding &

Singapore Kindness Movement Logo) and encourage your

employees to pass them to fellow colleagues and/or customers

to thank or appreciate them personally.


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3) Thank You Cards

Sample Design (Front)

Sample Design (Back)


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Senior Management


for all staff

3) Thank You Cards

4) Kindness

Corners


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4) Kindness Corners

Designate and set up Kindness Corners within the office.

E.g. Place a bulletin board in a place where everyone can see

and let it be a source for employees to post kindness notes about

people in their work group.

Examples of notes: A simple thank you note, A comment aboutan individual you really appreciate and why...etc.


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Senior Management


for all staff

3) Thank You Cards

4) Kindness

Corners

5) Play Kindness

Forward Week


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5) Play Kindness Forward Week

Employees are encouraged to perform three acts of kindness at

their workplace. Senior Management to kickstart.

Then give these people three cards each and request for them to

pay the kindness forward


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Senior Management


for all staff

3) Thank You Cards

4) Kindness

Corners

5) Play Kindness

Forward Week

6) Kindness

Reminders


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6) Kindness Reminders

- To constantly remind and encourage Kindness in the

organization

i) Web-links of 12 videos on Kindness will be provided.

Forward 1 video every 2 weeks to all your staff (over a period

of 6 months)

ii) 26 Kindness Quotes / Graphics will be provided.Forward 1 Kindness Quote / Graphic every 2 weeks to all your

staff (over a period of 1 year)


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iii) 10 Tips to Make your Workplace More Enjoyable" Poster

(soft copy) will be provided.

Print and put on office walls


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5) Kindness Resources


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5) Kindness Resources

Samples:


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Shell Kindness@Work Video

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http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/


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READY TO BRING

INTO YOUR WORKPLACE?

CONTACT US NOW!


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Contact UsSingapore Kindness Movement

Cesar Balota

[email protected]

+65 6837 9894

Serene Leong

[email protected]

+65 6837 8091

For more information: www.SingaporeServiceAcademy.com/SKM

Singapore Service Academy

Manoj Sharma

[email protected]

+65 6338 5669

Andy Tay

[email protected]

+656338 5669


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And finally the 2 most important words:
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://www.singaporeserviceacademy.com/SKMhttp://www.singaporeserviceacademy.com/SKMmailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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THANK

YOU

And finally, the 2 most important words:

skm / mdis "a c-level conversation on kindness@work"

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