Skills Solutions - Making a real difference

Aaron Henricksen – UK MDJacquie Smallwood - COO

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1. Introduction

• Founded in 1975• Over 7,000 employees• In 270 Locations• Operate in the USA, Canada, Australia and the UK• Revenue: $929.6 million • Market Capitalisation = $1.4B USD

• MAXIMUS has been a part of all major reforms and development of welfare to work delivery, e.g.:• Wisconsin Works – inaugural welfare to work privatisation,1997• Australia – Job Network, since 2000• UK – Flexible New Deal, 2008, Work Programme 2011

3Helping Government Serve the People

A brief introduction to MAXIMUS

Health and Human Services Solutions

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Experienced Administrator of Complex, Highly Visible Government Health & Human Services Programs

Experienced Administrator of Complex, Highly Visible Government Health & Human Services Programs

Program ManagementMAXIMUS are experts at managing large scale complex Governmental projects which come under close public scrutiny.

ConsultingMAXIMUS provides pragmatic strategic advice and business process improvements which drive efficiency in Government service delivery.

Technology Solutions

MAXIMUS provides pragmatic strategic advice and business process improvements which drive efficiency in Government service delivery.

Helping Government Serve the People

Program Management Capabilities

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Representative Management Engagements include:

- BPO delivery for government services including outreach to potential claimants, eligibility and enrollment, comprehensive assessments and medical reviews

- Comprehensive Contact Centre service delivery including mail house, imaging, and records management

- Complete range of Welfare to Work Case Management Services

- Disability Employment Services

- Integrated Employment, Health and Training services for job seekers

- Administration of child care programs including payment processing

- Child support collections and family maintenance administration

- Tax Credit and incentive management

- Employer Services

Helping Government Serve the People

Operations in…

6Helping Government Serve the People

Largest provider of Job Services Australia - Welfare to Work services, including employment, health and trainingProviding strategic advice and operational support to the Australian Government

Delivering comprehensive welfare to work services through the Work Programme.

Highest ranked Flexible New Deal provider

Providing a range of health, human services and technology solutions, for example:-Large scale health appeals processing-Delivering Wisconsin Works to disadvantaged families

Delivery of child support, family maintenance & health insurance solutions combining delivery and technological expertise

Delivering the first pilot of Welfare to Work Services in Israel, and delivery the best results of the 4 selected providers.

One of the first private sector organisations to deliver employment services on behalf of the Ministry of Labour. Currently establishing five sites across the country

UK Work Programme & Skills

What does individual support really mean?

•One size fits all?•Treating everyone differently?•Placing our customer with the first employer that shows interest?•Spending hours, days, weeks creating an action plan?•Attending a 13 week outdoor pursuits programme to stretch the imagination?

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Real Sustainability

•Our customers are better off in work•Our customers need to feel valued•Our customers need to earn a salary•Our customers need to see a better future

But how do we achieve this?

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The Ideal Model

• A blend of third and private sector organisations joining together for the local community

• A variety of vocational and practical skills training• Short sharp and focused courses• A programme to suit all interests• Skills training that mirrors the local employers needs• Individualised to each of our 25 sites – based on customer, employer and

local economy profile

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Milton Keynes Example

Local third and private sector providers including:

•Milton Keynes College – Industry Specific & Work Skills Training•Training Associates – Employability Skills Programme•Peter Jones Academy – Enterprise and Self Employment Training•Milton Keynes Language Centre – ESOL •National careers service – Working In Milton Keynes, Detailed Career Guidance•Bright – A1 & A2 Assessor Training•HMRC – Self Employment Information•InTraining – Basic Skills & Vocational Training•Maybe Magazine – Media & Self Employment Training•Money Advice – Benefit Advice, Debt Management, Budgeting Advice etc•Milton Keynes City Counseling Centre – (Depression, Anxiety, Bereavement Counseling etc)•Milton Keynes Crime Reduction Initiative – Substance Misuse (Drugs & Alcohol)

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Milton Keynes ExampleNeighbourhood Employment Programme

Working with the local Council, College and Adult Education Centre to ensure customers with specific, barriers to employment to access the correct support at a pace that allows them to develop their confidence

• Increasing community awareness• Counselling for victims• Addiction support• Anger Management• Health and wellbeing• Budgeting• Self employment• Parenting• Domestic Violence• Housing support• Skills for Life• Voluntary work

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Addressing all issuesSkills and job search alone are not enough to achieve sustainable Employment:

The majority of Work Programme Customers have worked before and have a medley of work experience

Up - skilling and focusing on customers personal development makes the key difference between a job placement and an job outcome

Prevalent key barriers to sustainable employment:

•Basic Skills (Literacy, numeracy, I.T)•Esol•Mental Health •Interpersonal Skills•Life Management •Low Confidence

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Milton Keynes Example

Partnership with Milton Keynes College

MK College Provides Industry Specific Training to meet Local Labour Market Needs:

• Customer Service Level 1 (City & Guilds)• Introduction to Retail • Introduction to Health and Social Care• Intrduction to Childcare• Introduction to Construction• Business Administration• Working As A Volunteer• Telephone Techniques• Interpersonal Skills

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Milton Keynes Example

Milton Keynes Case Study•Employer Engagement Consultants work with local employers and identify local labor market needs. Identifying necessary industry specific training•Working closely with the local College, specific industry specific training is delivered to our customers•Example courses - Customer Services and Contact Centre Training to up-skill customers, allowing them to compete for these semi skilled roles•Courses are delivered on Maximus premises•Once completed industry specific courses the customers were referred to the vacancies with NHS direct. •Placed 35+ customers with NHS direct for customer service roles to date

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Funding for skills

All courses delivered through MK College are SFA funded and accredited

For an organisation to access SFA funding they need to contact the SFA rep in their areaOnce SFA status has been established, training organisations and providers access the customer funding directly from the SFA

SFA funding encourages working partnerships with outside organisations that provide key services for our customers (for example anger management)

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Summary

Skills and employment have to be joined up, all Work Programme providers should have access to skills funding, via direct SFA funds or through SFA providers, including colleges and the private sector.

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