Ron McLarene-Skills Management Ltd

SFIA

what it is, how it helpswhat it is, how it helps

Not for profit

SFIA Foundation Four DirectorsFour DirectorsOwnershipOwnershipMaintenanceMaintenanceAccreditationAccreditationLicensingLicensingConferenceConferenceTraining Training (indirectly)(indirectly)

SFIA Council

Strategic Strategic directiondirectionIndustry practiceIndustry practice

Accredited ConsultantsAccredited ConsultantsAccredited Accredited PartnersPartners

We do not have the right skills

I don’t get interesting work

We don’t know our capability

Learning?Training?

How do you get promoted?My manager says I’m not a Senior

Developer …

Do we pay well enough?

Our best people leaveWrong people come for

interviewKnow, plan,

manage

Reward

Develop

Assess

Deploy

Acquire

Management problemsManagement problems

Liability

Asset

Activities

Activities

Activities

Activities

Experience, qualificationsDemonstrated competence by …

Professional profile (capability)

Behavioural Skill

Professional SkillKnowledge

Example:CA CMDB

Example:Config management

Example:Communication

In six skill categories

Development

Business change

Strategy & planning

Ancillary skills

Service provision

Procurement &management support

Strategy & PlanningBusiness process improvement

Business risk management

DevelopmentSystems development management

Systems designProgramming/software development

Procurement & management supportProcurementSupplier relationship management

Business changeBusiness analysisProject management

Service provisionChange managementProblem management

Examples

77

66

55

44

33

22

11 follow

assist

apply

enable

ensure/advise

initiate/influence

set strategy, inspire, mobilise

78 skills in 6 categories. e.g. Business process improvement [BPRE]

Summary definition of BPRE

Generic definition of each level

Tag

LEVEL 3 – GENERIC DEFINITION

Autonomy Works under general supervision. Uses discretion in

identifying and resolving complex problems and assignments. Specific

instruction is usually given and work is reviewed at frequent milestones.

Determines when problems should be escalated to a higher level.

Influence Interacts with and influences department/project team

members … In predictable and structured areas may supervise others.

Complexity Broad range of work, sometimes complex and non routine,

in variety of environments.

Business skills Understands and uses appropriate methods … analytical

and systematic approach to problem solving … Takes initiative in

identifying and negotiating appropriate development opportunities.

Demonstrates effective communication skills. Contributes fully to the

work of teams. Can plan, schedule and monitor own work ... absorb and

apply new technical information … work to required standards and to

understand

and use the appropriate methods, tools and applications ...

Business process improvement [BPRE]

Much abbreviated …

This information is diagnostic, not prescriptive

Role Profile

Role Profile: Test Manager Level B Author: Chris Jones 1/1/2007

PURPOSE: Test Managers help ZapCo produce quality services by providing testing and verification. Deployment of new services requires their approval.

TYPICAL ACCOUNTABILITIESTest strategy, management, auditabilityNew services fit for deploymentRelease approvalNo business impact from defectsContribution to corporate standardsIncreasing expertise of staff managed

KNOWLEDGE / EXPERIENCEBusiness impact of the serviceITIL Release managementDevelopment LifecycleISEB Testing Practitioner or equivalentSound understanding of functional testing, test automation, performance, resilience, security, penetration, human factors

SKILLSTEST 5 Systems testingBPRT5 Business process testingSFAS 5 Safety assessmentQUAS 5 Quality AssurancePRMG 5 Project management

MANAGEMENT CONTEXTManages managers and technical staffPeople development and performance management responsibilityReports To Project Manager/Director

BEHAVIOURAL COMPETENCIESBusiness aware Result orientatedQuality orientated Leadership

DIMENSIONSStaff in unit managed > 30, incl. mgrsMultiple projects, multiple sitesProject value > £10 million

Abbreviated example

Role profile

Know, plan, manage

Reward

Develop

Assess

Deploy

Acquire

How SFIA helps

Clarity of requirement

Person/project fitFlexibility

Assessment agreedand understood

Appropriate development

Match to market

Know what you’ve got

Common language of capability management

Job descriptions (many)Very specific

I’m doing this

Role profiles (functions defined in our methods)A project/process management tool rather than a person management tool

Someone on the project must do

this

Professional profilesVery few: elements of capabilityDefine the asset not the liability

This is what I am !

Generic Job descriptions (fewer)Risk of excessive generality

We are doing this

SFIA fits into any one of these

RoleProfiles

Define

Practices

Business model

Know, plan, manage

Reward

Develop

Assess

Deploy

Acquire

Examples:Business ChangeDesign and ArchitectureIT Development and AnalysisService ManagementBusiness OperationsTesting

MethodsDefine

A standardised, maintained model Fits into your way of doing things Gives greater clarity to role profiles

Facilitates:RecruitmentDeploymentAssessmentDevelopmentRewardStrategic resource management

Supported by tools …

OPS@sfia.org.uk

SFIA