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Workshop for Development Workers in Swindon, 11th December 2008


<ul><li> 1. ICT for Development Workers Julie Harris, COSMIC ICT Champion for South West</li></ul> <p> 2. About me </p> <ul><li>Worked in third sector for 10 years, with COSMIC </li></ul> <ul><li>Trustee for local organisations and charity </li></ul> <ul><li>Communications and information </li></ul> <ul><li>Helping VCOs make best use of ICT </li></ul> <ul><li>Devon-based, work across region/UK </li></ul> <ul><li>Chair of RISE regional body for social enterprises </li></ul> <p> 3. ICT for Development Workers </p> <ul><li>SkilD found the same 4 needs arose when talking to development workers about ICT: </li></ul> <ul><li>Awareness of the increasing potential for ICT</li></ul> <ul><li>Information on issues groups should consider when using ICT (planning, policies, support contracts) </li></ul> <ul><li>Information on sources of funding and local support</li></ul> <ul><li>Ability to explore the barriers created by ICT for some members </li></ul> <p> 4. Outline of what well cover </p> <ul><li>Your questions about ICT </li></ul> <ul><li>Benefits of ICT </li></ul> <ul><li>Total Cost of Ownership </li></ul> <ul><li>Funding for ICT </li></ul> <ul><li>ICT Planning </li></ul> <ul><li>ICT Health Check </li></ul> <ul><li>Who can help? </li></ul> <ul><li>Net:Gain </li></ul> <ul><li>Rounding Up </li></ul> <p> 5. Your role </p> <ul><li>Questions your clients ask about IT </li></ul> <ul><li><ul><li>How you answer those questions </li></ul></li></ul> <ul><li><ul><li>Where you can get help </li></ul></li></ul> <ul><li><ul><li>Supporting the sector </li></ul></li></ul> <ul><li>How to help groups make better use of IT </li></ul> <ul><li><ul><li>Planning </li></ul></li></ul> <ul><li><ul><li>Tools </li></ul></li></ul> <ul><li><ul><li>Services </li></ul></li></ul> <p> 6. About you </p> <ul><li>Who are you and where do you come from? </li></ul> <ul><li>What questions do you have about ICT?</li></ul> <ul><li>What questions do your clients have about ICT? </li></ul> <p> 7. Benefits of ICT </p> <ul><li>Individuals + Organisations + Communities </li></ul> <ul><li>Efficiency </li></ul> <ul><li><ul><li>Do the same things better </li></ul></li></ul> <ul><li>Effectiveness </li></ul> <ul><li><ul><li>Do better things </li></ul></li></ul> <p> 8. Benefits of ICT </p> <ul><li>Information </li></ul> <ul><li>Communications </li></ul> <ul><li>Administration </li></ul> <ul><li>Involvement </li></ul> <ul><li>Engagement </li></ul> <ul><li>Empowerment </li></ul> <p> 9. Potential benefits of ICT</p> <ul><li>Effective communications and trust</li></ul> <ul><li>Happy, productive staff &amp; volunteers </li></ul> <ul><li>Increased likelihood of funding </li></ul> <ul><li>Happy, well-served clients </li></ul> <ul><li>More effective delivery </li></ul> <ul><li>Good quality, readily available information </li></ul> <p> 10. Exercise: Benefits and Costs of ICT </p> <ul><li>In pairs: </li></ul> <ul><li>An example of how ICT is used by the groups you work with </li></ul> <ul><li>Lessons that can learned by others </li></ul> <p> 11. Funding and budgeting </p> <ul><li>Be realistic </li></ul> <ul><li><ul><li>Fit for purpose </li></ul></li></ul> <ul><li><ul><li>Full cost recovery </li></ul></li></ul> <ul><li><ul><li>Appropriate budget </li></ul></li></ul> <ul><li>ICT Hub How to Cost and Fund </li></ul> <ul><li><ul><li>Available to download or from ICT Champion </li></ul></li></ul> <p> 12. Total Cost of Ownership </p> <ul><li>Its not just a box </li></ul> <ul><li>Its like buying a car and not budgeting for petrol, an MOT and insurance </li></ul> <ul><li>Some technical knowledge may be needed</li></ul> <ul><li>Must be linked to overall organisational budget </li></ul> <ul><li>Must reflect overall goals of organisation, eg </li></ul> <ul><li><ul><li>Growth or new services </li></ul></li></ul> <ul><li><ul><li>Key strengths or weakness </li></ul></li></ul> <p> 13. Exercise: Costing IT </p> <ul><li>"Happy to Help: advocacy and support organisation based in MiddleTown </li></ul> <ul><li>You are general manager preparing a budget for the coming year. </li></ul> <ul><li>You have 4 staff (2 of whom are part time) and they manage 60 volunteers who provide advocacy to about 80 people as well as run an annual awareness-raising event. </li></ul> <ul><li>You are reviewing your IT needs. </li></ul> <ul><li>You have been told it's a good idea to get a server, and want to get everyone using email properly. </li></ul> <ul><li>Staff are using a mixture of computers and some complain that theirs is too slow.</li></ul> <ul><li>They are using different versions of windows and office software. You're not sure if software is licensed. </li></ul> <ul><li>What should their budget be and what should it include? </li></ul> <ul><li>Estimate figures for each item on worksheet </li></ul> <p> 14. Budgeting: What to include </p> <ul><li>Hardware </li></ul> <ul><li>Software </li></ul> <ul><li>Installation </li></ul> <ul><li>Maintenance </li></ul> <ul><li>Backup </li></ul> <ul><li>Consumables </li></ul> <ul><li>Insurance </li></ul> <ul><li>Broadband </li></ul> <ul><li>Web hosting </li></ul> <ul><li>Training </li></ul> <p> 15. </p> <ul><li>Break </li></ul> <p> 16. Funding for ICT </p> <ul><li>Some funders are more positive about ICT than others </li></ul> <ul><li>Research published on NCVO website </li></ul> <ul><li>Be realistic about total costs </li></ul> <ul><li>Identify benefits of investing in ICT</li></ul> <p> 17. Planning in VCOs </p> <ul><li>What happens in the groups you work with? </li></ul> <ul><li>How much time is spent? </li></ul> <ul><li>What support do you offer? </li></ul> <ul><li>Any examples of ICT planning? </li></ul> <ul><li>Think about </li></ul> <ul><li><ul><li>Methodologies </li></ul></li></ul> <ul><li><ul><li>What works </li></ul></li></ul> <ul><li><ul><li>What doesnt </li></ul></li></ul> <p> 18. ICT Planning </p> <ul><li>Good practice for all areas of work </li></ul> <ul><li>Different methods </li></ul> <ul><li>Where are we now? </li></ul> <ul><li><ul><li>ICT Health Check </li></ul></li></ul> <ul><li><ul><li>Not just about IT </li></ul></li></ul> <ul><li>Where are we going? </li></ul> <ul><li>How can ICT help us get there? </li></ul> <p> 19. Exercise: DIY ICT Health Check </p> <ul><li>For your organisation: </li></ul> <ul><li>Use headings on page 17 </li></ul> <ul><li>Spend 10 minutes reading and answering these questions </li></ul> <ul><li>Then </li></ul> <ul><li>Switch your answers with someone else </li></ul> <p> 20. Exercise: DIY ICT Health Check </p> <ul><li>Reviewing: </li></ul> <ul><li>What does this tell you about development needs of the organisation? </li></ul> <ul><li>Are there specific short-term needs? </li></ul> <ul><li>Is there someone clearly responsible for ICT? </li></ul> <ul><li>Are budgets realistic? </li></ul> <ul><li>Have skills and training needs been considered? </li></ul> <ul><li>What else? </li></ul> <ul><li>Feedback to the group </li></ul> <p> 21. Where to get help </p> <ul><li>What type of help do you need? </li></ul> <ul><li>Who currently provides that help? </li></ul> <ul><li>Where can you get more help? </li></ul> <ul><li>What can you get for free? </li></ul> <ul><li>What do you need to pay for? </li></ul> <p> 22. Roles and Responsibilities </p> <ul><li>Planning</li></ul> <ul><li>Budgeting </li></ul> <ul><li>Project Proposals </li></ul> <ul><li>Fundraising </li></ul> <ul><li>Project Management </li></ul> <ul><li>Purchasing </li></ul> <ul><li>Installation</li></ul> <ul><li>Maintenance </li></ul> <ul><li>Training </li></ul> <ul><li>Review/evaluation </li></ul> <ul><li>Legal Requirements </li></ul> <p> 23. Types of help for groups </p> <ul><li>Volunteers - one off projects + ongoing </li></ul> <ul><li>Accidental Techies </li></ul> <ul><li>IT Support Companies </li></ul> <ul><li>Web Designers </li></ul> <ul><li>Database Consultants </li></ul> <ul><li>Circuit Riders </li></ul> <ul><li>Net:gain Centres </li></ul> <ul><li>UK Online Centres </li></ul> <p> 24. Working with volunteers </p> <ul><li>Job description and recruitment process </li></ul> <ul><li>Do they have the technical skills they claim? </li></ul> <ul><li>Do they have people skills you need? </li></ul> <ul><li>What support and training do you need to offer? </li></ul> <ul><li>How do they link to other staff? </li></ul> <ul><li>Passwords and security issues </li></ul> <p> 25. Choosing suppliers </p> <ul><li>Concentrate on what you require </li></ul> <ul><li><ul><li>We want a website to support our fundraising campaign </li></ul></li></ul> <ul><li><ul><li>We want to be able to update the content ourselves </li></ul></li></ul> <ul><li>Research suppliers </li></ul> <ul><li><ul><li>Online and in local networks</li></ul></li></ul> <ul><li><ul><li>Ask your peer group for feedback </li></ul></li></ul> <ul><li>Always take up references </li></ul> <p> 26. Where to get help </p> <ul><li>National </li></ul> <ul><li><ul><li>NCVO/ICT Hub, AbilityNet, NAVCA </li></ul></li></ul> <ul><li>Regional </li></ul> <ul><li><ul><li>South West Forum, your ICT Champion </li></ul></li></ul> <ul><li>Local/sub-regional </li></ul> <ul><li><ul><li>CVS, IT support orgs, volunteer bureau, university, private companies </li></ul></li></ul> <p> 27. Who can help you? </p> <ul><li>ICT </li></ul> <ul><li><ul><li>Knowledgebase </li></ul></li></ul> <ul><li><ul><li>Suppliers Directory </li></ul></li></ul> <ul><li><ul><li>Publications </li></ul></li></ul> <ul><li> </li></ul> <ul><li><ul><li>Volunteers </li></ul></li></ul> <ul><li> </li></ul> <ul><li><ul><li>Accessibility </li></ul></li></ul> <p> 28. 29. 30. 31. 32. Review/discussion </p> <ul><li>Using the web for support</li></ul> <ul><li><ul><li>What are the most useful websites you use when you need help? </li></ul></li></ul> <ul><li><ul><li>What questions do they answer? </li></ul></li></ul> <ul><li><ul><li>What sites do you find unhelpful? </li></ul></li></ul> <ul><li><ul><li>How do you find out about useful sites? </li></ul></li></ul> <ul><li><ul><li>List them and share them </li></ul></li></ul> <p> 33. Who can help you? </p> <ul><li>Email lists </li></ul> <ul><li><ul><li>VCANet </li></ul></li></ul> <ul><li><ul><li>UK Riders - ICT specialists </li></ul></li></ul> <ul><li><ul><li>Local community networks </li></ul></li></ul> <ul><li>What do you use? </li></ul> <ul><li><ul><li>Your top tips </li></ul></li></ul> <p> 34. Net:Gain </p> <ul><li>Nationalprogramme </li></ul> <ul><li>Local centres</li></ul> <ul><li>Pay a fee + get subsidised consultancy support </li></ul> <ul><li>Linked to other discounts </li></ul> <ul><li> </li></ul> <p> 35. </p> <ul><li>Any other questions? </li></ul> <ul><li><ul><li>Julie Harris </li></ul></li></ul> <ul><li><ul><li>COSMIC </li></ul></li></ul> <ul><li><ul><li>01404 813226 </li></ul></li></ul> <ul><li><ul><li>[email_address] </li></ul></li></ul> <ul><li><ul><li> </li></ul></li></ul>