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DESCRIPTIONWorkshop for Development Workers in Swindon, 11th December 2008
- 1. ICT for Development Workers Julie Harris, COSMIC ICT Champion for South West
2. About me
- Worked in third sector for 10 years, with COSMIC
- Trustee for local organisations and charity
- Communications and information
- Helping VCOs make best use of ICT
- Devon-based, work across region/UK
- Chair of RISE regional body for social enterprises
3. ICT for Development Workers
- SkilD found the same 4 needs arose when talking to development workers about ICT:
- Awareness of the increasing potential for ICT
- Information on issues groups should consider when using ICT (planning, policies, support contracts)
- Information on sources of funding and local support
- Ability to explore the barriers created by ICT for some members
4. Outline of what well cover
- Your questions about ICT
- Benefits of ICT
- Total Cost of Ownership
- Funding for ICT
- ICT Planning
- ICT Health Check
- Who can help?
- Rounding Up
5. Your role
- Questions your clients ask about IT
- How you answer those questions
- Where you can get help
- Supporting the sector
- How to help groups make better use of IT
6. About you
- Who are you and where do you come from?
- What questions do you have about ICT?
- What questions do your clients have about ICT?
7. Benefits of ICT
- Individuals + Organisations + Communities
- Do the same things better
- Do better things
8. Benefits of ICT
9. Potential benefits of ICT
- Effective communications and trust
- Happy, productive staff & volunteers
- Increased likelihood of funding
- Happy, well-served clients
- More effective delivery
- Good quality, readily available information
10. Exercise: Benefits and Costs of ICT
- In pairs:
- An example of how ICT is used by the groups you work with
- Lessons that can learned by others
11. Funding and budgeting
- Be realistic
- Fit for purpose
- Full cost recovery
- Appropriate budget
- ICT Hub How to Cost and Fund
- Available to download or from ICT Champion
12. Total Cost of Ownership
- Its not just a box
- Its like buying a car and not budgeting for petrol, an MOT and insurance
- Some technical knowledge may be needed
- Must be linked to overall organisational budget
- Must reflect overall goals of organisation, eg
- Growth or new services
- Key strengths or weakness
13. Exercise: Costing IT
- "Happy to Help: advocacy and support organisation based in MiddleTown
- You are general manager preparing a budget for the coming year.
- You have 4 staff (2 of whom are part time) and they manage 60 volunteers who provide advocacy to about 80 people as well as run an annual awareness-raising event.
- You are reviewing your IT needs.
- You have been told it's a good idea to get a server, and want to get everyone using email properly.
- Staff are using a mixture of computers and some complain that theirs is too slow.
- They are using different versions of windows and office software. You're not sure if software is licensed.
- What should their budget be and what should it include?
- Estimate figures for each item on worksheet
14. Budgeting: What to include
- Web hosting
16. Funding for ICT
- Some funders are more positive about ICT than others
- Research published on NCVO website
- Be realistic about total costs
- Identify benefits of investing in ICT
17. Planning in VCOs
- What happens in the groups you work with?
- How much time is spent?
- What support do you offer?
- Any examples of ICT planning?
- Think about
- What works
- What doesnt
18. ICT Planning
- Good practice for all areas of work
- Different methods
- Where are we now?
- ICT Health Check
- Not just about IT
- Where are we going?
- How can ICT help us get there?
19. Exercise: DIY ICT Health Check
- For your organisation:
- Use headings on page 17
- Spend 10 minutes reading and answering these questions
- Switch your answers with someone else
20. Exercise: DIY ICT Health Check
- What does this tell you about development needs of the organisation?
- Are there specific short-term needs?
- Is there someone clearly responsible for ICT?
- Are budgets realistic?
- Have skills and training needs been considered?
- What else?
- Feedback to the group
21. Where to get help
- What type of help do you need?
- Who currently provides that help?
- Where can you get more help?
- What can you get for free?
- What do you need to pay for?
22. Roles and Responsibilities
- Project Proposals
- Project Management
- Legal Requirements
23. Types of help for groups
- Volunteers - one off projects + ongoing
- Accidental Techies
- IT Support Companies
- Web Designers
- Database Consultants
- Circuit Riders
- Net:gain Centres
- UK Online Centres
24. Working with volunteers
- Job description and recruitment process
- Do they have the technical skills they claim?
- Do they have people skills you need?
- What support and training do you need to offer?
- How do they link to other staff?
- Passwords and security issues
25. Choosing suppliers
- Concentrate on what you require
- We want a website to support our fundraising campaign
- We want to be able to update the content ourselves
- Research suppliers
- Online and in local networks
- Ask your peer group for feedback
- Always take up references
26. Where to get help
- NCVO/ICT Hub, AbilityNet, NAVCA
- South West Forum, your ICT Champion
- CVS, IT support orgs, volunteer bureau, university, private companies
27. Who can help you?
- ICT Hub:www.icthub.org.uk
- Suppliers Directory
28. 29. 30. 31. 32. Review/discussion
- Using the web for support