sja mencap
TRANSCRIPT
Rhea Sinha – Health Project Manager | Chris Reed – Head of Volunteering
Rhea Sinha – Health Project Manager | Chris Reed – Head of Volunteering
St John AmbulanceNon-commissioned
Paul’s story
Demonstrating the impact of volunteering | 20 March 2014
John and Sandra
Demonstrating the impact of volunteering | 20 March 2014
• Community First Responders
• Partnership NHS Ambulance Trusts
• Highly trained volunteer
• Life-saving first aid and medical care before an ambulance arrives
SJA Community First Responders
Locally• Different Trusts, different models
Nationally• Community AEDs and Local CFR schemes praised by
government• No statutory funding
• Cost to SJA in London - £30 - £50K per annum
• Difference between a life lost and a life saved
Demonstrating the impact of volunteering | 20 March 2014
Rhea Sinha – Health Project Manager | Chris Reed – Head of Volunteering
MENCAPCommissioned
Getting It Right – From The Start project - Introduction
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A 3 year pilot project commissioned by theDepartment of Health’s Health and Social CareVolunteering Fund
Outcomes for the volunteers involved are a majorfocus of the project
Partnership working between Mencap and 4 Clinical Commissioning Groups
Working with GP Practices on making‘Reasonable Adjustments’ to Primary Care services for people who have a learning disability
East Surrey
North Tyneside
Mid Devon + Exeter
Northamptonshire
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Local Approach, Safe Hands
Active, highly knowledgeable multi-agency Steering Groups; Champion and Mentor representatives
Local Learning Disability Commissioners
Carers organisations
All areas very different, key link is Lead GP on learning disability in each locality
GP Surgery buy-ins - Why it Works
Relationship building with each surgery
Flexible approach; bespoke service and workshop provided to surgeries
Offer ideas and advice that relate to individual surgery
Work in a way that is organic NOT ‘must do’
Volunteers delivering workshops to surgeries supported by locality coordinators
Action Plan, Easy-read Advice sessions offered as part of project resource
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Overall, the 4 pilots:
Involve 62 regular and dedicated volunteers
Work with 72 GP Practices
Have delivered 70 Practice Workshops to date- that have been attended by approximately 800 Practice staff
including a range of individuals, such as: GPs, Practice Nurses, Registrars, Health Care Assistants, Receptionists, Medical Secretaries and Patient Participation Group members, phlebotomists and Note Summarisers
Workshops cover 4 key issues:Learning Disability Awareness, Communication, Reasonable Adjustments , Easy Read
/ Accessible Information
Evaluation feedback so far shows that 95% of those who attended wouldrecommend these workshops to colleagues
Good Things Come Out Of Small Packages!
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Examples of Workshop Feedback
‘Vitally important for primary care’Nurse Practitioner, East Surrey
‘This will change my practice’Practice Nurse, Mid Devon & Exeter
‘All GP surgeries would benefit from this workshop’Receptionist, North Tyneside
‘Re-iterated that we must think about and adapt our consultation skills as a GP’
GP, East Surrey
‘I will take all I have learnt today and try to implement it when I see people who have a learning disability’
Practice Nurse, Northamptonshire
‘Personally I was humbled, professionally I have a lot of work to do’Practice Manager, East Surrey
Aligning priorities
• Commissioned• Localities• Demographics• Models
• National providers v local commissioners• Understanding how commissioners set their priorities
• Non-Commissioned• Sustainability• Many moving parts of
the NHS• Different Trusts,
different models
Aligning priorities - discussionCCGs/Commissioners• What approach do you take to priority setting and how might NNVIA
members assist you with this work?
NNVIA Members (Commissioned)• What examples can you offer of where you have been involved in the
full commissioning cycle and what have you bought to the table that CCG colleagues might benefit from?
Both• What opportunities exist for improving joint working?• Identify three key actions/ recommendations in this area.
Demonstrating the impact of volunteering | 20 March 2014
Aligning priorities - discussion
Demonstrating impact
What do we measure and how to we measure it?
• What happened to Paul?
Challenges• What do we measure?• Health outcomes – patients lives saved• Whose outcome is it anyway?• Did we fail if the person died?
Demonstrating the impact of volunteering | 20 March 2014
Demonstrating impact
Project is robustly evaluated in formative stage. At final stage, evaluation data will be compared with baseline data. 5 groups evaluated below are:
Volunteers (Annual Review each year) GP surgery staff (Workshop feedback) GP Survey (Practice Manager Feedback) CCG Survey (LD Lead in CCG feedback) People with a learning disability survey (feedback from local service
users about the surgeries)
Examples of ‘change’ due to project intervention Changing of hearts and minds Not just quantitative data, but qualitative data to show impact of project
Demonstrating impact - discussion
CCGs/Commissioners• What evidence are you looking for and how is this best articulated?
NNVIA Members• What are you able to regularly provide (Commissioned and non-
Commissioned)
Both• Identify three key actions/ recommendations in this area for how to align
and use a common language to demonstrate the impact of volunteering in improving health outcomes
Demonstrating the impact of volunteering | 20 March 2014
Workshop feedback
• What are the three insights and learning points from this workshop?
• Identify important specific activities, tasks or events which will take the learning through to next steps
Demonstrating the impact of volunteering | 20 March 2014
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Messages from our volunteers - A short video
For more information, please visit our website:http://www.mencap.org.uk/getting-it-right-start