six insights to get the most from your iso certification · iso 22000 –food safety other iso...
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Six insights to
get the most
from your ISO
certification Ideas from ISO certified
firms on taking their
management systems
to the next level
ISO Insights Report 2020
Proud Sponsor
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The Summary ..................................................................................................................................................... 3
Insight #1 ........................................................................................................................................................... 4
The number of manual-based management systems are reducing. There is a noticeable movement to
SaaS-based management systems like Mango. ............................................................................................ 4
Takeaway ................................................................................................................................................... 4
Insight #2 ........................................................................................................................................................... 5
There has been a drop off in satisfaction from being certified to ISO standards. ........................................ 5
Takeaway ................................................................................................................................................... 5
Insight #3 ........................................................................................................................................................... 6
There appears to be a significant drop off of senior management commitment to meeting ISO standards.
....................................................................................................................................................................... 6
Takeaway ................................................................................................................................................... 6
Insight #4 ........................................................................................................................................................... 7
The employee commitment to ISO standards has reduced in the last 12 months. ...................................... 7
Takeaway ................................................................................................................................................... 7
Insight #5 ........................................................................................................................................................... 8
The satisfaction with the performance of external ISO auditors has reduced. ............................................ 8
Takeaway ................................................................................................................................................... 8
Insight #6 ........................................................................................................................................................... 9
Meeting customer requirements is now the main reason for gaining ISO certification. .............................. 9
Takeaway ................................................................................................................................................... 9
The Data .......................................................................................................................................................... 10
The Author ....................................................................................................................................................... 18
The ISO Insights Report ................................................................................................................................... 19
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0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
ISO 22000 – food safety
Other
ISO 27001 – information security
ISO 45001, OHSAS 18001, AS 4801 – H&S
ISO 14001 – environmental
ISO 9001 – quality
What management system standards are you certified to?
2019
2020
Media and Communications
Mining
Retail and Wholesale
Tourism
Agriculture, Forestry and Fishing
Food and Wine
Infrastructure
Support Services
Health Care and Social Assistance
Manufacturing
Professional and Technical Services
Construction
Transport and Logistics
What type of industry sector is your organisation?
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0 to 50
50 – 100
100 - 200
200 – 300
300 – 400
400 - 500
500 and over
How many employees do you have?
0
5
10
15
20
25
30
35
40
Oceania Europe/UK Africa Asia North America South America
%
What continent do you operate from?
0%
10%
20%
30%
40%
50%
60%
1 2 3 4 5 +
How many FTE look after your ISO certified system?
2019
2020
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0%
10%
20%
30%
40%
50%
Meet customerrequirements
Improveprocesses,efficiency,
reduce waste,and savemoney
Achieveinternationalrecognition
Develop aprofessionalculture and
improvemorale
Get morerevenue from
new customers
Focusmanagement
and employees
Increasecustomer
satisfaction
What is the main reason for maintaining certification to a standard in the future?
2019
2020
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
1 - Not at all satisfied
2 - A little satisfied
3 - Somewhat satisfied
4 - Very satisfied
5 - Extremely satisfied
Are you satisfied with the value you get from being certified to standards?
2019
2020
68.89
62.03
58.00
60.00
62.00
64.00
66.00
68.00
70.00
2019 2020
Certification Satisfaction Rating - Weighted Avg
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0% 5% 10% 15% 20% 25% 30% 35% 40%
1 - Not at all satisfied
2 - A little satisfied
3 - Somewhat satisfied
4 - Very satisfied
5 - Extremely satisfied
Are you satisfied with the value you get from your external auditors?
2019
2020
0% 5% 10% 15% 20% 25% 30% 35% 40%
1 - Not at all satisfied
2 - A little satisfied
3 - Somewhat satisfied
4 - Very satisfied
5 - Extremely satisfied
Are you satisfied with the value you get from your external auditors?
2019
2020
67.56
60.68
56.00
58.00
60.00
62.00
64.00
66.00
68.00
70.00
2019 2020
External Auditor Satisfaction Rating - Weighted Avg
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0% 5% 10% 15% 20% 25% 30% 35% 40%
1 - Not integrated
2 - A little integrated
3 - Somewhat integrated
4 - Very integrated
5 - Fully integrated
How integrated are your management systems?
2019
2020
0
2
4
6
8
10
12
14
16
18
20
0 1 2 3 4 5
How many parts of your management systems are integrated?
0%
10%
20%
30%
40%
50%
60%
Time Money/resources No commitmentfrom Management
Lack of knowledge No strategy in place
What prevents you from integrating your management systems?
2019
2020
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0%
10%
20%
30%
40%
50%
60%
Manualsystem/paper based
Cloud/SaaS In-house developed –(e.g. Sharepoint)
App-based software On-premiseapplication software
(e.g. SAP, Oracle)
What tools do you use for maintaining your compliance systems?
2019
2020
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 – No commitment 2 - A littlecommitment
3 - Somewhatcommitted
4 - Very committed 5 – Extremely committed
How committed are your Senior Management to your certified management systems?
2019
2020
77.83
65.42
50.00
55.00
60.00
65.00
70.00
75.00
80.00
2019 2020
Senior Manager Commitment - Weighted Avg
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0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 – None 2 - A little 3 - Somewhat 4 - Very committed 5 – Extremely
Do you have commitment and participation from your employees to your certified management systems?
2019
2020
66.09
56.61
50.00
55.00
60.00
65.00
70.00
75.00
80.00
2019 2020
Employee Commitment - Weighted Avg
0%
5%
10%
15%
20%
25%
30%
35%
40%
0 – 25% 25% 50% 75% 100%
How much of your time is spent on compliance?
2019
2020
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45%46%
40%
41%
42%
43%
44%
45%
46%
47%
48%
49%
50%
2019 2020
Time spent on Compliance
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0 – 25% 25% 50% 75% 100%
How much time of your time is spent on improvement?
2019
2020
36%
38%
30%
31%
32%
33%
34%
35%
36%
37%
38%
39%
40%
2019 2020
Time spent on Improvement
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