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COMM 1100 Human Communication

UNIT ONEWORKBOOK

"The biggest danger in communication is assuming that it has already taken place... that shared meaning has already been created."

NAME: __________________________________________________________________

Instructions

DO NOT LOSE THIS WORKBOOK

A. Read the assigned chapter before class. B. Complete the workbook entry before class. C. Bring workbook to class to be checked for completion in the first 10 minutes. D. Use the workbook during class to facilitate class discussion. E. Use the workbook to prepare for assignments and study for unit exams.

Scoring-15 points per entry for completion prior to arriving in class (6 entries)

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WB: Unit 1, Entry 1 - Read chapter one before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

Define communication.

What are the meaningful differences between computer-mediated communication, group communication, interpersonal communication, mass communication, mediated communication, and presentational communication?

Draw and label the Linear Communication Model.

Draw and label the Interactive Communication Model.

What are three examples of different channels of communication?

2

Draw and label the Transactional Communication Model.

Explain the different kinds of noise.

Explain encoding and decoding.

Provide an example of how you might encode and decode this: "I can't afford my lunch today."

Which communication model (linear, interactive, or transactional) is the most useful? Why?

Draw and label the Seven Key Competencies of Effective Communication.

Imagine that you need to convince a friend to let you borrow his or her car. What would you do? Address each of the seven competencies as you strategize how you would talk to your friend.

3

You will complete this page during class. Do not complete it in advance.

NCA Credo in Practice

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WB: Unit 1, Entry 2 - Read chapter two before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

Define self-concept.

Draw and label the Sources of Self-Concept.

Provide two examples from your life of each of the four factors influencing self-concept.

1. Examples:

2. Examples:

3. Examples:

4. Examples:

What are the three strategies Engelberg& Wynn suggest for building your self-esteem?

Impression Management includes at least five strategies. Pick the two that most reflect the ways you act. Provide examples to support your choices.

5

Define perception.

What are the four Selective Processes? Provide a new example for each (not from the text).

What are the four Organization Principles? Provide a new example for each (not from the text).

What are the Influences on Interpretation? Provide a new example for each (not from the text).

Define communication apprehension.

What strategies can we use to build communication confidence?

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Perception Problems in Practice

Perception Process Selection → Organization → Interpretation

Possible Problems Selective ExposureSelective AttentionSelective InterpretationSelective Recall

ProximitySimilarityClosureSimplicity

Past ExperiencesKnowledgeExpectationsAttitudesRelationships

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WB: Unit 1, Entry 3 - Read chapter three before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

Define culture.

Identify five attributes of your culture(s). For example, this could include age, ancestry, religion, race, gender, geography, political affiliation, hobby or group affiliation, job, etc. Write a single sentence that indicates your cultural descriptors, as in the three examples on page 42.

Take your response above and write a single sentence of cultural descriptors, but make each individual descriptor different (or opposite) to your own. For example, if your culture included your religion, choose a different religion for this fictional person. What might be the biggest source of misunderstanding?

Define ethnocentrism and explain why it could inhibit effective and ethical communication.

Define stereotyping and explain why it could inhibit effective and ethical communication.

Define prejudice and explain why it could inhibit effective and ethical communication.

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Define discrimination and explain why it could inhibit effective and ethical communication.

Define racism and explain why it could inhibit effective and ethical communication.

Is the United States individualistic or collectivistic, according to Hofstede? Why?

Is the United States high or low power distance, according to Hofstede? Why?

Is the United States masculine or feminine, according to Hofstede? Why?

Is the United States high-context or low-context, according to Hall? Why?

Explain the three intercultural communication strategies.

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Culture in Practice

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SPEECH A - use this page to prepare for your speech.

This assignment is designed to give you an early opportunity to get in front of your peers and introduce yourself. It also provides me with a benchmark of your public speaking ability at the start of the semester. You have 2-2:30 minutes to describe yourself using objects a visitor would find in your home. Structure your speech around these objects to keep it organized (3 or 4 objects is probably enough). Each object could be something you use often (hobbies, etc) or something that demonstrates your personality. You should write and practice your speech in advance but you should not be reading it word for word when you deliver it (limited notes are OK, but put them on a note card... do not bring up your whole workbook!).

DO NOT BRING THE OBJECTS IN. This is not show-and-tell. Use the objects as ways to describe yourself and what you like... they are a narrative device, not a prop.

OBJECT WHAT IT SAYS ABOUT ME

Sample rubric that I will use to score the speech:

ContentInteresting, Informed, Appropriate

2 4 6 8

ArrangementReasonable; uses object structure

2 4 6 8

StylePauses, Intelligible, Variety

2 4 6 8

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DeliveryPosture, Movement, Artifacts

2 4 6 8

Time2-2:30 minutes

2 4 6 8

Comments:

WB: Unit 1, Entry 4 - Read chapter four before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

Define listening.

Draw and label Brownell's HURIER Model of Listening.

Explain the six types of listening identified by the HURIER model.

Think of the last time someone misunderstood what you were trying to communicate. Which specific types of listening in the HURIER model do you think failed in that case? Why?

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What is your personal listening style, according to Watson, Barker, and Weaver?

What is your personal listening style, according to Bodie, Worthington, and Gearheart?

What is the benefit of knowing your personal listening style or the styles or others?

Identify and explain the six listening strategies and skills. Rank yourself 1-10 on each one of them with 10 meaning you do well at that strategy and 1 meaning you do very poorly with it.

Type of Paraphrasing Definition Example

Content

Depth

13

Meaning

Language


Paraphrasing in Practice

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WB: Unit 1, Entry 5 - Read chapter six before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

Define nonverbal communication.

Provide an example of each of the six functions of nonverbal communication.

Provide an example of each of the six links between verbal and nonverbal communication.

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What is the nature of nonverbal communication? (5 features)

Explain the differences between the three types of gestures. Give a new example of each.

Explain the four means of adapting facial expressions. Give a new example of each.

Explain Expectancy Violation Theory.

16

Come up with an example from a TV show or movie of a character violating expectations. What was the result?

How do you tend to stand?

How do you tend to sit?

What does this communicate to those near you?

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Communicating Nonverbally in Practice

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WB: Unit 1, Entry 6 - Read chapter six before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

Take an inventory of your Physical Appearance - focus on what you look like, not what you wear. What do you think each attribute, considered in isolation, communicates about a person?

Attribute This can communicate...

e.g: I am tall.

e.g. I have deep brown skin

e.g. Power, dominance, authority, good at sports

e.g. Beauty, some use it as a reason to discriminate against me

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Take the quiz on 104. Are you a touch-approacher or a touch-avoider? Do you think the quiz result is accurate? Do you think your score is different with certain people?

Eye Behavior is often misunderstood. What 10 things does Richmond say we know about it?

Paralanguage, also called Vocal Expressiveness, can communicate meaning. Give an example of how each of the following might do so: volume, pitch, rate, and word stress.

Define proxemics.

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What are Hall's Four Spatial Zones? What does this tell us about how we communicate?

How can being other-oriented and practicing immediacy improve nonverbal communication?

Physical appearance includes artifact communication: the things we wear and what those things can communicate. What are you wearing right now? What does that communicate?

Based on the image above, what do these people do for a living? What are they like? Person 1 (left):

Person 2: 21

Person 3:

Person 4:

Person 5:

Person 6 (right):

Nonverbal Communication includes using color to communicate. What colors do you wear frequently? What does that communicate?

Red Raises heart rate, signals aggression Blue Trust, loyalty, most common fav. color

Orange Fun, attention-grabber, calls action Violet Prosperity, royalty, problem-solving

Yellow Happy, optimistic, center of attention Green Growth, nature, money, easy on eyes

White Clean, clarity, purity, easy on eyes Brown Natural, earthy, organic, soothing

Grey Stone: longevity, reliability, timeless Black Elegant, power, strength, cold, distant


Communicating Nonverbally in Practice

Low Encode-Decode Accuracy with Nonverbal Communication

ME

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PARTNER 1

PARTNER 2

Study Guide for Exam One

- Exam One is worth 100 points out of 1000 in the course (10% of course grade).- You will not be allowed to use notes, the workbook, or the textbook during the exam. - You do not need a scantron but may decide to bring blank sheets of paper to write on.

Exam Details---------------------------------------------------------------------------------------------------------------------

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Section A: 18 multiple choice questions worth 1 points eachStudy tip: focus on vocabulary and 'lists,' such as the four means of adapting expressions.

Sample question: A “poker face” is an example of the nonverbal facial expression form called _______.

a. Masking b. Neutralizing c. Intensification d. Deintensification

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Section B: 4 models worth a total of 37 points. You will draw the model and label it.Study tip: redo any section in the workbook that said "Draw and label..." without notes.

Sample question:Draw and label the Interactive Communication Model. (9 pts)

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Section C: 9 short answer questions worth 5 points each. Study tip: review anything in the workbook that said "Explain and give an example for..."

Sample question: What is your personal listening style, according to Watson's model or Bodie's model? Explain that listening style and why you think it fits you.

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