SiteRemoteKiosk Remote Monitoring & Management Software

Server Personal & Business Edition

© 2006 PROVISIO - http://www.provisio.com/

SiteRemote Server

This manual will inform you about PROVISIO´s “SiteRemote Server” software. The server version lets you manage your team(s) and their machines from your own server. System Requirements Server Software

• Windows Server 2003 + SP1 • IIS 6 • ASP.net 2.0 • MS SQL Server 2000 + SP3 • or MS SQL Server 2005 • SMTP Server • optional: SSL Certificate

Restrictions

• IIS, MS SQL, and SiteRemote must run on the same server

• static IP address required (applies to server only)

• SMS gateway: currently only available from http://www.mobilant.net/

Server Hardware

• modern server hardware • at least 2.5 GHz • at least 1 GB of RAM • at least 50 GB hard drive

(10 GB per 100 machines) Reference System www.siteremote.net

• DELL XEON DUAL 2.8 GHz • 1 GB of main RAM • 70 GB hard drive

Info Chart: SiteRemote Server Edition Page 01

Server Architecture

The Server Architecture The connection between client and server is established via an encrypted protocol similar to HTTP (TCP/port:8086). The actual SiteRemote Web application (ASP.net/IIS6) runs on Microsoft Windows Server 2003 (Small Business Server is not supported), accessing the Microsoft SQL Server 2000 database. The SiteRemote server process, which was developed using Microsoft .NET Framework, processes all requests submitted by the clients. The Communication Architecture SiteRemote’s communication architecture allows for a constant communication between a SiteKiosk terminal and a SiteRemote server even from behind firewalls without the need for a permanent connection. The SiteKiosk terminals may utilize dynamic IP addresses. A machine establishes a connection to the server at certain intervals and compares its data with the data stored on the server. During this process, the machine informs the server about its current status and receives new jobs from the server. Monitoring machines is also possible when the machines are connected by dial-up (ISDN, modem). SiteRemote Front End For information on SiteRemote’s actual remote management features seen from the perspective of the front end user, please refer to our information brochure available at http://www.siteremote.net/.

Image: Communication Diagram Page 02

Installing The Server

Installation Instructions Please Note: We can not assist you in setting up your own server. You need detailed knowledge about how to set up and configure a Windows 2003 server! Please follow these instructions to allow for a smooth installation of the software: Step 1: Begin by installing Windows Server 2003 and follow the installation instructions provided by this program. Once you have completed the installation, run Windows Update and install all updates available for this product. Step 2: Go to START -> Control Panel -> Add or Remove programs -> Add/Remove Windows Components. Select “Application Server“ and click on “Details“ to install support for ASP.net 1.1. Step 3: Proceed by installing MS SQL Server 2000 including all available updates and service packs. During installation, please select “Win Only” as the authentication mode. When finished with the installation, make sure the SQL server is in working order. Step 4: Now is the time to install the SiteRemote Server software. Execute the installer and follow the instructions on the screen.

Figure: Installation on Windows 2003 Server Page 03

Licensing / Activation

Requesting And Activating A License Before you can use the SiteRemote Server software, you will have to request and activate a valid PROVISIO certificate (license). If you want to test drive the software, PROVISIO will provide you with a free 30-day test license.

Step 1: During installation, the server generated your personal “public key.” To certify your license, submit this key to PROVISIO. To do so, open the administrator interface in Internet Explorer by selecting Start -> All Programs -> SiteRemote Server or visit :

http://localhost/administration/ http://IP-Address/administration/ Click the “Settings“ tab and press the link “Download public key“ on the next page. Save the file “Siteremote.pub“ to a location on your computer and send it to: contact@provisio.de PROVISIO will then generate a license key code and send it to the e-mail address you provided. As this needs to be done by a member of our staff, we are unable to generate the code outside of our business hours. As a result, the code generation may take a while. Step 2: After PROVISIO has sent you the license code you requested as “companyname.license”, press the “Upload” button to upload this file to the same location under “Settings->License Data.“ When uploading the license file is completed successfully, its status will change to green and read: License file already uploaded.

Figure: License Activation And Basic Server Settings Page 04

Server Settings

Basic Server Settings You can adjust the settings under the “Settings” tab. The administrator front end is available in English language only. Service Password This user is used for the internal and encoded communication between the system, the database, and the Web application. The default password is generated at random during installation. You may change this password here. Administrator Password Required to access the administrator interface. Use this dialog to change the user password for: “SiteRemoteAdmin.“ Server Address/Port Static IP address and port (e.g. 8086) at which the server can be reached. Application Root URL at which the SiteRemote login page used by the teams can be reached. e.g. https://www.siteremote.net/ Administration Root URL used to access the SiteRemote administration interface, e.g. http://www.siteremote.net/administration Automatically redirect to https Necessary in combination with SSL certificates. If turned on, this option will cause http:// requests to be redirected automatically to https://. SMTP Server Address of your e-mail server, e.g. “localhost.” or real DNS Name.

Figure: Login Dialog Personal Edition Page 05

Server Settings

Basic Server Settings SiteRemote E-Mail Sender: E-mail address that will be shown as the sender of e-mails sent in SiteRemote. E-Mail Sender Display Name: Name shown for the sender of e-mails in SiteRemote. Support E-Mail Recipient E-mail address to which customers can send their support requests. SMS License Key (Optional) Your SMS license key is provided by your SMS gateway operator. At present, the only supported gateway is Mobilant.net. Start Page Layout Two designs are available for the SiteRemote login page: Personal Edition & Business Edition String IDs to adjust (optional): 2263 – PROVISIO 2264 – Site<b>Remote Server</b> 2265 – SiteKiosk Remote Monitoring &amp; Management Software Global Settings You can configure individual settings for for Software Components and Alerts. Just follow the instructions in the xml comments.

Figure: Login Dialog Personal Edition Page 06

Team Administration

Creating And Managing Teams SiteRemote Business Edition allows you to efficiently manage several hundreds of teams (customers). Teams can be managed under the “Teams” tab. New Team Administrators can press the “New Team” button to create new teams. If requested, this process can also be automated without the help of an administrator. In this case, customers will sign in and create their own teams. (see SiteRemote.net ->Team Sign up) All Teams Lists all existing teams including their current status. At a glance, you will be able to spot all teams having problems and intervene immediately. Show -> Impersonate. Expired Licenses Lists all teams whose licenses have expired and which can no longer be used. Not Signed Up All created teams must be confirmed by the team administrator via e-mail. A team will not be enabled until it has been confirmed. Select Show->Send Activation Mail to remind the team administrator to confirm the team.

Figure: Overview of All Teams Including Status Information Page07

License Administration

Creating And Managing Licenses Depending on your license model (Personal Edition and Business Edition), you may create your own team licenses and resell them to your clients. Encrypted in the license code is the information about the validity of the license, about the number of machines a team is allowed to manage as well as other information. Use the Generator to create any number of team licenses for yourself or your clients. Select Licenses to view and manage the licenses you issued. Licenses Lists all licenses available in the system as well as their parameters. Parameters such as validity, number of machines, etc. are available for direct editing. All expired licenses will be listed separately. Generator Generate your own individual licenses for yourself or your clients: Example:

- maximum of 50 machines - validity of 90 days - 2 GB of traffic - 50 SMS messages

Customer ID Optional field you can use to identify customers by entering their customer number, their name or the invoice #. You will later also find this field under “Licenses.”

Figure: License Generator For Team Licenses Page 08

News Management

Create And View News SiteRemote Server allows you to share current news with your clients/users. This “News” will be displayed at the overview page immediately after the user has logged on. Create New News Items To create new news items, press the button “Add New.” The news items you create can only be displayed in ONE language. Each news item always includes the following components:

• Date • Heading • Text (if requested, in HTML)

Figure: Create News Item Page 09

Character Strings And Languages

Manage Character Strings All text content shown in SiteRemote is managed under “Strings.” Strings Select a language and search for the string you want to edit. Use “Compare to another language” to compare or create translations. Information listed under Width refers to buttons that may not exceed a specific length. Groups Strings are categorized into groups referring to certain areas of the application. For instance, the group /siteremote/pub/login.aspx contains strings used in the login dialog box. Cultures So, you need your user interface to be translated into “chinese?” No problem. Simply select the desired language and translate the most important text elements (strings). Useful Adjustments String IDs you should adjust to your needs: 1088, 1089, 1153, 1776; 1746; PROVISIO Logo -> \Web\pub\team.aspx terms -> \Web\help\en-US\terms.html terms -> \Web\help\de-DE\terms.html signup ->\Web\pub\signup\signup.aspx imprint -> \Web\pub\imprint.aspx

Figure: German Strings Compared to Their English Equivalent. Page 10

Free Trial

Free 30-day access: www.siteremote.net/

Free trial access to SiteRemote.net is available for 30 days and comprises the following services:

- unrestricted use of all SiteRemote features for 30 days - includes 500 MB of transfer volume - 50 SMS messages included - free technical support - administration of up to 50 terminals

sign up for free at http://www.siteremote.net/

SiteRemote 30-day server license (Business Edition)

The server trial license is valid for 30 days and comprises the following services:

- unrestricted access to all SiteRemote features for 30 days - unrestricted use of the SiteRemote administrator interface - free technical support - administration of up to 5 teams - administration of up to 50 machines

Request it for free now at:

contact@provisio.de (Europe)

contact@provisio.com (USA)

Free 30-Day Trial Access Before installing the SiteRemote Server software, you should thoroughly test all its features at our SiteRemote.net server at http://www.siteremote.net/. Free 30-Day Trial Server Version Personal & Business Server Edition: We will send an installation version of the server software to all interested customers. Simply send an e-mail providing your address information to: contact@provisio.de (Europe) contact@provisio.com (USA) License Models And Prices Personal Edition

• suitable for end customers • administration of no more

than one team Business Edition

• suitable for resellers • administration of an unlimited

number of teams For detailed information on pricing, visit our online store at: http://www.sitekiosk.com/ SiteKiosk Client Software A shareware version of the client software SiteKiosk is available for free download at http://www.sitekiosk.com/ PROVISIO GmbH, Germany http://www.provisio.de/ PROVISIO LLC, Miami, USA http://www.provisio.com/

Figure: 30-Day Trial Version And 30-Day Trial Access Page 11