sita - dhet nc(v) certification action plan presentation to the parliament portfolio committee on...
TRANSCRIPT
SITA - DHET NC(V) Certification Action Plan
Presentation to the Parliament Portfolio Committee on Higher Education and
Training10 June 2015
To provide the
Programme of Action to resolve
the NC(V) certifications backlog
within 12 months
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Purpose
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Agenda
Background
Previous Efforts
Key Constraints/Issues
Programme of Action
Project Governance Capability
Project Execution Capability
New Capability
Programme Effect on Timeframes
Summary
In 2011 the Minister of Education mandated that all NC(V)
certificates must to be issued by Umalusi backdated to
2007 November exams
The issuing of certificates commenced in April 2013
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Background
A number of escalations were made by DHET, which led to SITA considering appointing an external Service Provider to clear the backlog in 2013
A Request for Information (RFI) and a Request for Bid (RFB) were published. Three Service Providers responded to the RFI and two continued to respond to the RFB
In the responses to the RFB from the Service Providers they expressed their inability to commit to set target dates because of the many dependencies in the execution of the certification process
The RFB was cancelled after mutual consent between DHET and SITA towards the end of 2013
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Previous Efforts
Certification Process is manually driven requiring dedicated
human resources from both DHET and SITA
The current process will result in the backlog only
eliminated after 2.5 years
There are few resources with the required knowledge of the
certification business rules
Current IT system is complex and difficult to maintain
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Key Constraints/Issues
DHET to dedicate six (6) resources fulltime to the
certification process
Umalusi to reduce response time to 1 day
SITA to:
a. dedicate 2 experienced resources fulltime on project
b. dedicate 2 additional resources on analysis of results
c. insource 2 experienced resources from Umalusi
d. hire a project manager who will lead a single team (DHET, SITA, Umalusi) in resolving the backlog
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Programme of Action
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Project Governance Capability
Lever Name Current New
Deputy CEO Mboneli Ndlangisa 2% 5%
Executive Daniel Mashao 5% 10%
Head of Department Edgar Maragela 5% 10%
Senior Manager (Technical) Andre Taylor 10% 15%
Senior Manager (Support) Monwabisi Matyolo 10% 15%
Manager Erick Kubayi 15% 15%
Monitor and evaluate progress Mitigate all identified issues/risks Manage client communication
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Project Execution Capability
Role Name Current New Changes
System Developer L. Heuer 30-40% 60% Provide training on DHET business in addition to current role
System Developer A. Gerber 40-50% 50%
Database Admin H. Botha 40% 40%
System Developer T. Sehloho 50% 100% To be trained on DHET business
System Developer L. Britz 50% 100% To be trained on DHET business
System Developer M. Letswalo 50% 100% To be trained on DHET business
Business Specialist G. Booyse 0% 100% Insource from Umalusi
Business Specialist U. Bardenhost 0% 100% Insource from Umalusi
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New Capability
SITA will appoint services of an independent reputable software development service provider to acquire the following capabilities ▪ Project management▪ Software development▪ Software testing▪ Software implementation
The service provider will provide all resources and services for all identified requirements
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DHET@SITA Umalusi
Exceptions
Validated Consolidations
Report
Investigate and resolve
CertificationsReportCertification Request
Submit Consolidation Request
Investigate and resolve
Application exceptions
Business exceptions
SITA UmalusiDHET
Analyse and classify
ExceptionsRun Certification Request
DHET (days)
SITA (days)
Umalusi (days)
Total days per Cycle
(days)
Backlog estimate (Months)
Current 12 11 3 12 30
Improved 6 5 1 6 12
Programme Effect on Timeframes
Commit six resources at DHET fulltime
Commit six resources at SITA fulltime, plus a project
manager to lead backlog resolving team efforts
Umalusi to commit to 1 day turn around time
Shorten the backlog processing period from 30 to 12
months
Collaboration amongst all stakeholders
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Summary