[sis] consumer journey critique

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TIM STOCK SUMMER 2014 consumer journey map workshop/critique Strategic Design & Management Summer 2014

Post on 13-Sep-2014

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lecture in a series from Strategic Design & Management Summer Intensive at Parsons the New School for Design http://parsons-sis2014.tumblr.com

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Page 1: [SIS] Consumer Journey Critique

TIM STOCK SUMMER 2014

consumer journey map workshop/critiqueStrategic Design & Management Summer 2014

Page 2: [SIS] Consumer Journey Critique

TIM STOCK SUMMER 2014

the objective is to organize the information so it reveals stories

Data Set Organize the Data1

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Page 3: [SIS] Consumer Journey Critique

TIM STOCK SUMMER 2014 3

visualizing information

Page 4: [SIS] Consumer Journey Critique

TIM STOCK SUMMER 2014

3 types of data visualizations

comparison

temporal/time

heat map

A B

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Page 5: [SIS] Consumer Journey Critique

TIM STOCK SUMMER 2014

mapping out a consumer journey

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Page 6: [SIS] Consumer Journey Critique

TIM STOCK SUMMER 2014

the food shopping consumer journey

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in 5 steps

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Page 7: [SIS] Consumer Journey Critique

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please sit in groups of 3 tables

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Page 8: [SIS] Consumer Journey Critique

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please sit in groups of 3 tables

1 2 3 4 5

Supermarket

Green Market

1 2 3 4 5 1 2 3 4 5

group A group B group C

Page 9: [SIS] Consumer Journey Critique

TIM STOCK SUMMER 2014 9

have a great July 4th weekend.