single view of bss systems
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© Intense Technologies Limited© Intense Technologies Limited www.in10stech.com
Single Screen For BSS
About us
We enable agility that drives customer centricity
Named in Forrester - “Hot and emerging
business technology vendors to
watchout in 2015”
Patent filed : An apparatus for processing
Public listed transnational
enterprise software products
company
Deployed our digitalization solution
across 17 countries in Africa at
Airtel Africa and at the world’s
2nd largest telecom
© Intense Technologies Limited 2
Patent filed : An apparatus for processing
documents and method thereof
App no: 5139/CHE/2014
Debt free and growing at 35%
CAGR annually
70% Telecom market share in South
Asia
10 Years of domain experience in
Telecom & Insurance
2nd largest telecom
21 Country global agreement with
the world’s 2nd largest telecom
Published as notable vendor in
Gartner's magic quadrant for CCM
Featured in product excellence
matrix report by Frost and
Sullivan
Customers in 30+ countries
across 4 continents
Operate out of APAC, MEA, Europe
and Americas
Telecom Trend- Growing Service Portfolio
© Intense Technologies Limited 3
deliver customer experience
While this is improving wallet share, complex IT systems are making it difficult to
deliver customer experience
Demanding Customer
Demanding Customer
© Intense Technologies Limited 4
Seamless
experience across
channels
Greater control with
self service and
analytics
Faster
turnaround time
right information at the right time through the right channel
Digital age customers will not wait for digital transformation projects to get the
right information at the right time through the right channel
• Enterprise customer experience
• Huge OPEX
• High bill disputes
Challenges
Stakeholders
B2B
customers
CRM
Current IT Infrastructure
Legacy Billing
systems
How Do We Address BSS Complexity
© Intense Technologies Limited
• High bill disputes
• Inconsistent communication
• Longer TAT for support services
• Delayed revenue realization
Multiple systems, processes
leading to high costs and poor
customer experience
Sub-systems
A/c Managers and
Collection agents
Resellers
Management
Complex web
of processes
CRM
ERP
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• Enterprise customer experience
• Huge OPEX
• High bill disputes
Challenges
Stakeholders
B2B
customers
CRM
Current IT Infrastructure
Legacy Billing
systems
How Do We Address BSS Complexity
Legacy Billing
systems
Customers
CRM
Radical process simplification
• Decommissions redundant applications
• Reduces OPEX
• Streamlines Operations
Benefits Offered
© Intense Technologies Limited
• High bill disputes
• Inconsistent communication
• Longer TAT for support services
• Delayed revenue realization
Multiple systems, processes
leading to high costs and poor
customer experience
Sub-systems
A/c Managers and
Collection agents
Resellers
Management
Complex web
of processes
CRM
ERP ERP
Sub-systems
CRM
A/c Managers and
Collection agents
Resellers
Management
Agile customer
experience
platform
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• Streamlines Operations
• Faster Revenue Realization
• Empowered internal stakeholders
• Analytics for all stake holders(Role Based
Access)
Single source of truth – 360
degree customer view
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Multiple Login Into Different Systems
© Intense Technologies Limited
Empower internal stakeholders with 360 degree view of customer information
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Single View Of All Systems
© Intense Technologies Limited
Empower internal stakeholders with 360 degree view of customer information
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Benefits
Increase revenue with analytics
on customer data
© Intense Technologies Limited
Reduce operational expenses by unifying
existing processes
Enhance customer experience
With consistent Omni channel engagement
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CORPORATE HEADQUARTERS
INDIAA1, Vikrampuri
Secunderabad – 5000 09. Telangana, INDIA
EUROPE
UNITED KINGDOM200 Brook Drive, Green Park, Reading UK, RG2 6UB
Tel: +44 7825 664 259
Intense Technologies Limited
© Intense Technologies Limited
Tel: +91-40-44558585 / 27849019 / 27844551
Fax: +91-40-27819040
e-mail: [email protected]
e-mail: [email protected]
AMERICAS
UNITED STATES OF AMERICA10481 NW 36 Street, Miami FL 33178
Tel: +1 954 545 2037, 305 509 1250
e-mail: [email protected]
MIDDLE EAST AND AFRICA
UNITED ARAB EMIRATES
Hamriyah Free Zone,P.O.Box 53142, Sharjah
Tel: +971-4-2653202 / 56-6499568
e-mail: [email protected]
ASIA PACIFIC
SINGAPORE
9, Temasek Boulevard # 19-05
Suntec Tower 2, Singapore 038989
Tel: +65-8288-1859
e-mail: [email protected]
About Intense Technologies
Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC.
Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues
and improved customer experience.
We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India
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