single view for customer service executives
TRANSCRIPT
© Intense Technologies Limited© Intense Technologies Limited www.in10stech.com
Single view for Customer service executives
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About us
We enable agility that drives customer centricity
Named in Forrester - “Hot and emerging
business technology vendors to
watchout in 2015”
Patent filed : An apparatus for processing
Public listed transnational
enterprise software products
company
Deployed our digitalization solution
across 17 countries in Africa at
Airtel Africa and at the world’s
2nd largest telecom
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Patent filed : An apparatus for processing
documents and method thereof
App no: 5139/CHE/2014
Debt free and growing at 35%
CAGR annually
70% Telecom market share in South
Asia
10 Years of domain experience in
Telecom & Insurance
2nd largest telecom
21 Country global agreement with
the world’s 2nd largest telecom
Published as notable vendor in
Gartner's magic quadrant for CCM
Featured in product excellence
matrix report by Frost and
Sullivan
Customers in 30+ countries
across 4 continents
Operate out of APAC, MEA, Europe
and Americas
Complexity Of Customer Service
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increased average call handling time
Customer service executives access multiple applications resulting in
increased average call handling time
Challenges
Average call handling time increases
Information is retrieved from multiple systems and as a result
© Intense Technologies Limited
Increase in the overall expense of customer service
Unavailability of dashboards to view different
reports which affects the decision making
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Customer Service Executive Juggling
Multiple Applications
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Single View Of All Applications With
UniServe
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Empower CRM executives with 360 degree view of customer information
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Benefits
VAS up sell/cross sell as you have
single contact for 360 view of customer
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Reduce operational expenses by unifying
existing processes
Enhance customer experience
with faster issue tracking and resolution
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CORPORATE HEADQUARTERS
INDIAA1, Vikrampuri
Secunderabad – 5000 09. Telangana, INDIA
EUROPE
UNITED KINGDOM200 Brook Drive, Green Park, Reading UK, RG2 6UB
Tel: +44 7825 664 259
Intense Technologies Limited
© Intense Technologies Limited
Tel: +91-40-44558585 / 27849019 / 27844551
Fax: +91-40-27819040
e-mail: [email protected]
e-mail: [email protected]
AMERICAS
UNITED STATES OF AMERICA10481 NW 36 Street, Miami FL 33178
Tel: +1 954 545 2037, 305 509 1250
e-mail: [email protected]
MIDDLE EAST AND AFRICA
UNITED ARAB EMIRATES
Hamriyah Free Zone,P.O.Box 53142, Sharjah
Tel: +971-4-2653202 / 56-6499568
e-mail: [email protected]
ASIA PACIFIC
SINGAPORE
9, Temasek Boulevard # 19-05
Suntec Tower 2, Singapore 038989
Tel: +65-8288-1859
e-mail: [email protected]
About Intense Technologies
Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC.
Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues
and improved customer experience.
We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India
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