Singapore’s ICT and e-Government Development

Confidential© IDA Singapore 2004

www.ida.gov.sg

Overview

• Singapore’s Infocomm Journey• Where Singapore is Today• Singapore’s e-Government Initiatives• Highlights of e-Government Initiatives

About IDA

Statutory board formed 1 Dec 1999 through merger of National Computer Board (NCB) and Telecommunications Authority of Singapore (TAS)

Rationale is to have single agency responsible for planning, policy formulation, regulation and industry development of IT and telecoms sectors

+ =

Roles of IDA

Technical advisor to the government on infocomm-related matters and deployment of infocomm systems in government

Formulation of national infocomm masterplans and policies

Regulation of telecoms industry Promotion and development of infocomm

industries and manpower Facilitation of infocomm adoption and usage in

businesses and society

Singapore’s Infocomm

Journey

1981 - 19851981 - 1985 National Computerisation National Computerisation PlanPlan

Civil Service Computerisation Programme;Developing IT industry & IT manpower1986 - 19911986 - 1991 National IT Plan National IT Plan

Extending government systems to private sector e.g. TradeNet, PortNet, MediNet, LawNet

1992 - 20001992 - 2000 IT2000 IT2000

Transforming Singapore into an Intelligent Island

2000 - 20062000 - 2006 Infocomm 21/Connected Infocomm 21/Connected SingaporeSingapore Developing Singapore into a global Infocomm Capital with highly networked economy & society

More than 20 years of infocomm development in Singapore …

• 1981: National Computer Board & National Computerisation Plan– Civil Service Computerisation Programme– Development of local IT industry– Growth of IT manpower pool (from 850 IT

professionals)

• 1986: National IT Plan– Beginnings of computing-

communications convergence– EDI* bridges between

Government & industry (e.g. TradeNet, MediNet, LawNet)

1981IBM PC

1986Apple Macintosh Plus

* EDI: electronic data interchange

• 1992: IT2000 – Singapore, the Intelligent Island– Singapore ONE (One Network for Everyone):

World’s 1st nationwide broadband infrastructure– Flagship projects, including:

• Electronic network linking all libraries• Secure infrastructure for e-commerce• Expert system for checking of building plans

1993NCSA Mosaic, world’sfirst graphical web browser

1992Number of Internethosts reach 1 million

1991World Wide Webintroduced at CERN

Full telecoms liberalisation in Apr 2000

Networked applications for e-government, e-business

• 2000: Infocomm21

To develop Singapore into:a vibrant & dynamic global infocomm capital, witha thriving & prosperous e-Economy, anda pervasive & infocomm-savvy e-Society

Non-infocomm Professionals

Infocomm Literacy

Infocomm Competency

E-Biz Savviness

Conversion

General Public

Workforce

Infocomm Professionals

Target Groups

L1

L5

L4

L3

L2

WorkforceTraining

CapabilityDevelopment

Infocomm Training Framework

e-LifestyleAdoption

Non-infocomm Professionals to Infocomm Professionals

InfocommSpecialisation

E-L

earn

ing

2003: Connected SingaporeUnleashing Potential, Realising Possibilities, through

Infocomm

Engineof

Growth

Capability Development

Technology Planning

Conducive Business Environment

Infocomm for Connectivity, Creativity &

Collaboration

Agentfor

Change

DigitalExchange

Strategies

Foundational Blocks

WhereSingapore is

Today

Some indicators … Internet Penetration: 60% Mobile Phone Penetration: >80% ICT sector’s contribution to GDP: 6% Total ICT manpower: >100,000 Full Telecom Liberalisation in 2000

- More than 2500 jobs created - IDD rates to certain destinations fallen by >60%

Where Singapore is Today

2001 2002

S$3

2.2

billi

on

S$3

0.7

billi

on

5%

ICT Industry Revenue

• Increased Global Reach– Connected to all key cities in Asia Pacific

– More than 45 Mbps direct Internet links – More than 1 Gbps direct Internet links with

USA

High Speed International Connectivity

Critical Success Factors

• High-level government commitment and funding

• Clear long-term vision and goals• Dedicated organization to drive strategic

planning and execution• Partnership with public, private and people

sectors• Forward-looking capability• Adaptability/flexibility to change

Singapore’se-Government

Initiatives

e-Government Action Plan

• Launched in 2000• “User-centric” and not “Agency-centric”• Almost US$1 billion invested• 1,600 government services online• Accolades

– Ranked #2 Best E-Government by Accenture Study 2003

– Received “Explorer” Award for PSi at E-GOV Jun 2002, USA

– Received “Stockholm Challenge” Award for e-Citizen Portal in Oct 2002, Sweden

– Most Wired Government (Harvard and World Economic Forum survey)

The Thinking Process

Infocomm 21Infocomm 21 Interviews with PSes &Interviews with PSes &Heads of Organs of StateHeads of Organs of State

Other Governments’Other Governments’AnnouncementsAnnouncements

Theme WorkshopsTheme Workshops

Steering & WorkingSteering & WorkingCommitteesCommittees

Consultant’s InputConsultant’s InputAgencies’ 3 Year PlansAgencies’ 3 Year Plans

Brainsto

rm,

Brainsto

rm,

Consolidate,

Consolidate,

Distil,

Distil,

ThinkThink

e-Government Action Plan II

• Launched in July 2003• Vision -- To be a leading e-Government to better serve the

nation in the digital economy. A Networked Government that delivers accessible, integrated, value-adding e-services to our customers; and helps bring citizens closer together.

Others

Age

ncy’

s O

wn

Ser

ver

SGNetSGNet

InfrastructureInfrastructure

Common ModulesCommon Modules

eService GeneratoreService Generator

eServices eServices eServices eServiceseServices

E-servicesE-services E-servicesE-services E-servicesE-services

PSi

E-servicesE-servicesE-servicesE-services E-servicesE-services

www.ecitizen.gov.sg

e-Government Infrastructure

Public Service Infrastructure (PSi)

• Platform for government agencies to Develop & Deploy e-Services on the Internet efficiently and rapidly

Robust infrastructure, multi-tier architecture - High availability, industry standards

Application Services - Security, electronic payment, data exchange

e-Service Generator - Rapid development tool for new e- services

Case Studies ofe-Government

Initiatives

TradeNet

• World’s first nationwide trade clearance system• Trading companies submit permit applications

electronically to government bodies• Instant processing of permit applications

TradeNet

Before TradeNet After TradeNet

Processing time/permit

2 – 7 days Within 2 minutes

Number of documents

3 – 35 docs 1 doc

Benefits:

Time and Cost Savings

Construction & Real Estate Network

• Re-engineer the business processes of the construction industry

• Integrate procurement systems, design systems, construction systems & facilities management system

• COREnet e-Information system

One-Stop Business Licensing

BenefitsBusinesses: One-stop convenience, time savings, round-the-clock service, no more running to different agencies, no more multiple form filling & no more long queues at counters

Agencies : better service & efficiency gains

Nation : Create a pro-enterprise environment & foster entrepreneurship in Singapore

Time Savings for Business

• Average processing time reduced from 3 to 2 weeks.

• Increase from 8% to 28% of licenses with processing time of less than 3 days.

Developed by

Electronic Filing System

World’s first nationwide end-to-end eJudiciary system

Complete with workflow, certificate authority and linkage to information services

Other features include:•Electronic Filing•Electronic Hearing•Case Management•Online Research

Medical Claims Processing System

• Streamline medical claims processes for public Service employees

• Covers more than 100,000 users• Integrate systems of healthcare providers, insurance

companies and government agencies

Business Needs Previously or Manually

Now Thru’ e-Services

Incorporating a new Company

S$1200 to S$35000

(depending on coy size)

S$300 (flat fee)

Time required: 2 hours

Submitting building plans

Manual dispatching of documents to 12 agencies

Savings of $450 by submitting online

Obtaining an entertainment license

Time required:

8 weeks

Time required:

2 weeks

Trade Clearance At least 3 working days to clear

• <15 minutes• 25% Productivity

Increase• 50% Cost reduction

Savings in time & money thru one-stop shops

Benefits of E-Government

Thank You

www.ida.gov.sg

© IDA Singapore 2004www.ida.gov.sg