simplify hybrid it - hpe zone · hybrid it built-in data analysis & contextually aware beacons,...
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Simplify Hybrid IT HPE Datacenter Care
Today, Customer experiences depend on IT experiences
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Hybrid IT
Built-in data analysis & contextually aware
Beacons, sensors and geo-positioning
Ubiquitous connectivity
Reliable performance & experience
Adaptive trust security
Mobile users, apps and devices
Security & resilience built-in
Containerized, automated and orchestrated
Intelligent Edge
Your Apps & Data
Driven by agile DevOps
Flexible consumption
Always workload optimized
Ecosystem of innovation partners
Digital transformation is disrupting every industry
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Newspapers & magazines Books Music
Video Retail Travel
Wellness & healthcare Retail banking Transportation
Government Farming Buildings
Manufacturing Insurance Utilities
Legal Education Construction
Transforming IT, business, and customer experiences
Expertise to help you accelerate your Hybrid IT strategy
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Advisory Envision and define
Professional Design and implement
Operational Consume and simplify
Helping enterprises evaluate and move workloads to public and private cloud platforms
Enabling an IT experience to power your digital world
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Simplicity of operations management
Agility – day in and day out
Helping create a harmonized
environment to give you the best
IT operational experience
Challenges to operating hybrid IT
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Make it easier to operate hybrid IT
“Heavy lifting” – day to day hard work in the data center
Continual pressure to manage costs
Too much time spent on operations, not enough for innovation
Cannot compromise IT stability and reliability
Challenges to enabling disruptive innovation
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Build speed and
innovation
IT may be seen as a delay to projects, slow the business
IT and developers not collaborating
IT needs to be cost effective and align to the business
IT needs to quickly met business needs
Make it easier to operate hybrid IT – enable disruptive innovation The experience you need to help overcome the challenges
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Your HPE team Backed by HPE expertise One partner
HPE Datacenter Care
Increase IT efficiency, reliability, and performance with the right support experience
Unique, tailored support for your unique needs Experienced and trusted experts providing stability and guidance through one relationship
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Global Unique approach to build your solution from globally available services for a globally consistent quality experience
Expert Leveraging experience and best practices from more than 4,000 HPE Datacenter Care customers, 40,000 customer interactions daily
Accountable One accountable partner for your IT environment backed by a broad ecosystem of ISV and open source partners
Connected Analytics, tools, and IP to diagnose, prevent, and provide advice for operational excellence Personalized ‘My Datacenter Care’ portal
Flexible Building blocks to tailor the Datacenter Care experience to IT and business needs
Create your IT experience from standardized building blocks HPE Datacenter Care – tailored to your IT and business needs
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Services to get the most from your IT environment and operations
Assigned local account team, advanced global call experience, and choice of device support
Additional “building blocks” to drive innovation
Add optional services to give you the experience you need for your IT and
business
Multivendor: the same as HPE
Firmware and OS patch analysis
ITSM assessments
Storage rebalancing
Data privacy services
Performance and capacity analysis
Spares management
Risk identification and benchmarking
Globally available, cost-effective
+ +
Focused on the way that you operate Enabling the experience you need for your IT and business
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‒ As you operate a large, scale-out IT environment, gain scalability, expertise, and support for your operating model with Datacenter Care for Hyperscale
‒ Rely on one partner for your hybrid IT environment with Datacenter Care for Microsoft Azure
‒ Cover your entire heterogeneous IT with Datacenter Care for Multivendor
‒ Operate, and evolve your SAP HANA or SAP TDI infrastructure
‒ Optimize your use of HPE 3PAR Storage infrastructure
‒ Mobile-first user productivity and security with HPE Campus Care
Experience the benefits of HPE Datacenter Care One partner to help your business succeed through IT
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IDC – The Business Value of HPE Datacenter Care Document #US42983717 © 2017 IDC.
Remove the “Heavy lifting” 28% more efficient datacenter management operations1
Reduce costs 5 months to payback
Reduce unplanned outages 70% fewer unplanned outages
Keep the lights on 44% less time keeping the lights on
Increase ROI 398% three-year ROI
Customers speak
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“HPE Datacenter Care helps us deliver a virtually 100% service availability to major hospitals where our systems deliver patient images 24x7x365.”
—Philip Brown, Third Party Service Manager, Agfa Healthcare
“When we started to use HPE Datacenter Care everything became more efficient. We now have virtually no downtime and we still manage that same availability but with less effort from our side.”
—Horst Pertl, Chief Technology Information Officer, MTel
The Datacenter Care Experience
14 ORC, 2017.
Proactive Support Net Promoter
Score Account Support
Management
Repurchase
“For years, the SAP systems we host ran with zero unplanned downtime. HPE Datacenter Care supports us in sustaining and continually surpassing the very high service levels laid down in SLAs.” —Robert Schuhmann, Managing director, FIS-ASP GmbH
95% 88%
88%
85%
My Datacenter Care – a personalized experience Unlocking all the benefits of Datacenter Care
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Your portal for a simplified and personal experience – View and manage: support agreements and cases – Stay in control and manage your IT – Receive critical alerts – Stay up to date with news and information https://support.hpe.com/hpesc/home/datacentercare
Customers tell us: “This site is much easier to navigate.” “I’m excited to access asset information and my account support plan.” “The ability to filter Alerts and Security bulletins is a plus!”
Simplifying your IT experience Partners for your IT and business success
16 For more information, please visit hpe.com/services/datacentercare, or contact your HPE sales rep or authorized channel partner
Find challenges before they happen
Monitor and help operate your infrastructure globally
Provide accountability across your multivendor environment
Increase the speed of IT and accelerate new technology adoption
Proactive
Expertise
Personal
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3,000,000+ 99.8% 20,000+ 11,000+
Your guide for a smooth journey Delivering experience and scale from HPE Pointnext
Projects in 2016 Satisfied engagements
Experts Service events
Thank you Contact information