simplificando el contact center en una sola plataforma de colaboración

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 1

Collaboration Solutions for Midmarket Business Giselle Aranda Sales Business Development Manager

December, 2012


“65% of companies are deploying at least one enterprise social software tool.”!

“20% of professional PCs will be managed under a hosted virtual desktop model by 2013.”!

“By 2013, over 90% of network data traffic will be video.”!

“People spend more time on Facebook than any other website.”!

“Android is the #1 OS for mobile platforms with more than 350,000 new activations per day.”!

“Sales of smartphones and tablets are now greater than all PCs, including notebooks.”!

“60% of server workloads will be virtualized by 2013.”!

“One third of corporations say they are using video at least once per week.”!

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Secure access to information and people from any device, anywhere.

Deliver agility and scale on demand; create rich media with VDI economics.

Find expertise and information; enable proactive customer interaction.

Enable high-quality interaction from anywhere, in real-time and offline.


How Cisco Can Help… Cisco’s Collaboration Architecture for Midmarket

Sophistication Meets Simplicity

Cloud

ON PREMISE

Unified Communica.ons

TelePresence Collabora.on Applica.ons

Customer Collabora.on

SERVICES

CLOUD

ON PREMISE

TelePresence Collabora.on Applica.ons

Customer Collabora.on

SERVICES


Cisco WebEx Cisco Jabber

Customer Collaboration

UC

Collaboration Applications

Affordable, Simple Advanced Collaboration

Right-sized for

Cisco Business Edition 6000

Enterprise-class Collaboration

On-premise Communications Solutions for Growing Businesses

TelePresence Mobility

WIRED WIRELESS

Messaging


Day 2+ Operations & Management §  Administrator & User Tools

§  User Accessibility Features

§  Mobility Enhancements

Day 1 Installation & Deployment §  User-centric Jabber Licensing

§  Single Sign-on Installation Tools

§  Out-of-the-Box & Custom Dial Plans

From the Factory §  Pre-configured software

§  5 co-resident application VMs

§  Larger capacity server


Supporting How You Want to Work and Interact Cisco IP Endpoint and Client Portfolio

3900 Series

Basic Voice Communications

Endpoints

Advanced Business

Communication Endpoints

Business Communication

Endpoints

Advanced Professional

Media Endpoints

Advanced Collaborative

Media Endpoints

8900 Series

9900 Series

7900 Series 6900

Series

Video Personal &

Immersive Media Endpoints

EX Series and CTS Systems

Cisco Jabber On Any Device

Virtualization Experience Clients

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 8

§  Wired or Wireless §  Single business number reach, single

voice mailbox §  Desktop and Cell Phone pickup:

ü Seamlessly move calls between mobile devices and desktop phones

§  Mobile Collaboration ü Extension Mobility

§  IP Phone VPN client for remote workers

WIRED

WIRELESS

Mobile-enable Your Entire Business with Unified Communications

Work Effectively Anywhere, Anytime, Any Device.

Richest Experience in Any Location

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 9

Securely unify presence, IM, voice, video, messaging, desktop sharing & conferencing

All-in-one UC Application

§  Presence & IM §  Voice, Video, voice messaging §  Desktop sharing, conferencing

Collaborate from Any Workspace

§  PC, Mac, tablet, smart phone §  On-premises & Cloud §  Integration with Microsoft Office

Best desktop collaboration experience with a choice of On-premise and Cloud IM & Presence options

Rich, Real-time Communications

One-one One-to-few Real-Time

Delivering Consistent User Experience on Your Choice of Devices with Cisco Jabber


§  Industry-leading web conferencing ü  Audio, web, and high-definition video

ü  Meeting, Training, Event, and Support versions

§  Document, application, desktop sharing

§  Manage meeting activities with Meeting Spaces

§  Ad-hoc and scheduled meetings, including scheduling with Outlook and Lotus Notes

§  Interoperable with Cisco UC products

§  Delivered securely over the Cisco WebEx Cloud and on-premises

§  Consistent, cross-platform experience ü  Windows, Mac, Linux, Unix, Solaris

ü  Supported on mobile devices

ü  Available in 13 languages

Elevate Collaboration Throughout Your Organization with WebEx


Complete Meeting Lifecycle

Related Documents Recordings & Discussions File Sharing

HD Conferencing Real-‐:me Screen Sharing Mobile Mee:ngs

A>endee Organiza:on Documents Distribu:on Integrated IM & Presence

1. Prepare 2. Meet 3. Follow Up

An entirely new way to collaborate and share from the Cloud with Cisco WebEx Meetings


Cisco WebEx Social People-Centric Collaboration

WebEx Social is a people-centric collaboration platform that unifies the workspace through personalized, anywhere

access to social, content creation, and real-time communications capabilities across devices


Instantly form virtual work teams

Find experts, communities &

content

Easily create, edit & share content through Unified Post

Escalate to real time communication with click to call, IM, video, & start conference

Collaborate in full fidelity on the go

Participate while in email or Microsoft Office

Social Collaboration for Midsized Businesses


§  Connect customers to company experts correctly the first time

§  Accelerate call center productivity and interaction capabilities

§  Increase employee satisfaction and retention

§  Improve customer satisfaction and loyalty

§  Choose a deployment option right for your customer care strategy

Increase Customer Satisfaction with Cisco Customer Collaboration


Proven Customer Care for Midsize Business Call Centers

>10,000 Customer Deployments

Easier to Buy & Deploy Increased Value Proposition

§  Sold by 1600+ Cisco Advanced Unified Communications Specialized Partners

§  “Turnkey” contact center for up to 400 agents

§  Part of Cisco Unified Workspace Licensing model

§  New bundles available with Cisco Unified Communications Manager (UCM)

§  CCaaS available from the cloud

§  Workforce optimization at an affordable price point

§  Integrated outbound, email, web chat, social media

Cisco Unified Contact Center Express


Experience Closer Relationships with Cisco TelePresence

§  Reduce travel, real estate, general admin costs

§  Maximize ROI §  Create more

opportunity

§  Minimize business travel related downtime

§  Enhance teleworking capabilities

§  Increase productivity

§  Shorten sales/ product cycles, time-to-market

§  Improve supply chain efficiency

§  Ensure less downtime

§  Enable key change processes

§  Scale expertise §  Enhance

experiences and relationships

Reduce overhead costs

Optimize employee time

Speed processes

Transform business models

Travel-free, face to face collaboration anytime, anywhere, and with anyone.


Cisco TelePresence Comprehensive Portfolio for Midmarket §  Transform any conference room into a

TelePresence room

§  Turn any display into a powerful TelePresence system

§  Visually collaborate from your desktop

§  Support up to 1080p HD video calling

§  Cisco WebEx for desktop sharing

§  Personal video with EX60 & EX90

§  Immersive video with CTS room systems


Why Cisco?


Mobile, Office, Home, Inter-Company Smartphones, Tablets,

Laptops, Thin Clients Video, Voice, Web,

Social, Business Apps

Cloud On-Premises


ANY CONTENT ANYWHERE ANY DEVICE

Trends Integrated Collaboration Experience

Customer Collaboration

Wide Variety of Communication Needs

Video handled as Easily as Voice, Data

Flexible Access from All Clients

Richest Experience in Any Location

Secure Intra- and Inter-Company Communications


Why Cisco for Midmarket Business Customer’s 10 Top Reasons

1.  Market Leadership

2.  Broad portfolio

3.  Experience

4.  Support

5.  Flexible Deployment Options

6.  Affordable

7.  Simple

8.  Skilled and Knowledgeable Partners

9.  R&D Investment = Continuous innovation

10. Open Standards & Integrations


Thank you.


Backup Detail


Foundational Communications for Growing Businesses Cisco Business Edition 3000 for On-Premise

Cost-effective, Easy to Use, Simple to Manage Communications Right-sized for Small and Medium Customers

Essential Features - One Server

Cost-effective, Easy Communications

§ Up to 300 users, 400 devices, 10 sites

Flexible, Essential Capability

§  Connections for all locations

§  Mobility for All Users

‒ PC Soft Phone

§ High-quality Video Communications

§  Voicemail, Auto Attendant to route calls, messages

§  Session Initiation Protocol (SIP) to save costs


Advanced Communications For Midsize Businesses Cisco Business Edition 6000 for On-Premise

Feature-rich, Enterprise-class Collaboration With Investment Protection Optimized for Midmarket Customers

Affordable, Flexible Communications

§  Up to 1,000 users

§  Up to 1,200 devices

§  Up to 50 sites

§  Up to 100 customer care agents

Simple, Scalable Collaboration

§  Advanced Video Communications

§  Enhanced Mobility & BYOD

§  High-quality Web Conferencing

§  Award-winning Customer Collaboration


Cisco Cloud Collaboration Advantages

Optimize Resources

Enable IT & Business Agility

Create a Unified Experience

Maintain Control & Management

NEED SCRIPT Added See below


Comprehensive TelePresence Endpoint Portfolio

Remote Personal Multipurpose

Cisco MX200 Cisco MX300

Cisco IP Video Phone E20

Cisco Jabber Video

Cisco TelePresence System Quick

Set C20, Profile 42 with C20

Cisco TelePresence System EX90

Cisco TelePresence System Codec C40, Profile 42

C40

SX20 Cisco

TelePresence System EX60

Up to 1080p Up to 720p Up to 448p

10.6” LCD 21.5” LCD 24” LCD Can be

your desk monitor too

Device display 42“ or 55" LCD

Cisco HD 42” LCD display or supply your own

Desktop sharing

receive only

+ Cisco HD camera or

supply your own

MultiSite MultiSite

NEED SCRIPT

simplificando el contact center en una sola plataforma de colaboración

Technology

cisco andor

cisco confidential

cisco jabbersecurely

cisco webex meetings

cisco webex cloudand

cisco uc products

series series cisco

desktop model