Service Agreement SCHEDULE OF COVER

* Price available on application ** Emergency call outs received pre 10am – same day response, calls received after 10am – next day response *** Consumables will be shipped at regular intervals dependant on the hours usage expected of the machine, and readjusted following service visits if required. Consumable requirements over and above the agreement will be chargeable.

Hako Machines Ltd, Registered Office: Eldon Close, Crick, Northants, NN6 7UD England Registered in England No. 1414225

Cover is not available outside of normal working hours, unless agreed and a PO made available before attendance.

Exclusions to Silver cover:

• All repairs required due to damage, misuse or abuse

• Spare parts (other than those fitted on preventative maintenance visits)

• Out of hour’s attendance

• Roadside assistance (where applicable)

• Equipment recovery costs (applicable to all transportation)

SILVER LEVEL

Our service agreements aim to ensure the maximum available working time for your equipment.

We will complete planned, regular maintenance service visits, the frequency of which will be defined by a combination of manufacturers recommended visit pattern and your annual site usage hours.

Emergency callouts and repairs that are the result of user damage, misuse or abuse will be chargeable and an estimate will be raised and forwarded for your approval. The repair will be carried out on receipt of your purchase order number. Portable Appliance Testing (PAT) is carried out as standard following a service visit.

Service response to a logged emergency callout is, same day for calls received before 10am and next working day for calls received after 10am.

Our normal working hours are Monday to Friday 08:00 to 17:00 excluding Bank Holidays.

BRONZE SILVER GOLD PLATINUM

Planned maintenance visits • • • •

Labour included • • •

Spare parts included • •

Technical support • • • •

Response within contract SLA** • • • •

Consumables*** •

Out of Hours Coverage* • •