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“Connecting Silicon Valley Communities”

SAMCAT

Mateo County Telecommunications Authority A Regional Broadband Wireless Network for Silicon Valley RFP Number 101

Silicon Valley Metro Connect Proposal

Submitted

by:

Azulstar, Cisco Systems, IBM, and SeaKay

Silicon Valley Metro Connect

P.O. Box 78192

San Francisco, CA 94107 [email protected]

415.710.0144

P.O. Box 78192 5890 Owens Drive, PLS01/3/ 1117 Rio Rancho Blvd 13 285 W. Bullard Ave. San Francisco, CA 94017 Pleasanton, CA 94588 Rio Rancho, NM 87124 Fresno, CA 93704

June 30, 2006

Brian Moura, Chairman, SAMCAT c/o City of San Carlos 600 Elm Street, 2nd Floor San Carlos, CA 94070-3085

Mr. Moura:

Silicon Valley Metro Connect, a collaboration of Azulstar, Cisco Systems, IBM and SeaKay, is pleased to submit a response to RFP A Regional Broadband Wireless Network for Silicon Valley Proposal Number 101.

The collaborative members are committed to services and offerings that fulfill SAMCAT’s and Wireless Silicon Valley’s vision of an innovative and multifaceted network. Silicon Valley Metro Connect seeks to establish a public benefit wireless network throughout the region which effectively supports commercial, government, and consumer constituencies via a comprehensive range of services, software and equipment.

Silicon Valley Metro Connect is comprised of the following entities: Azulstar, Inc. (formerly Ottawa Wireless) - a leading municipal wireless technology firm, Cisco Systems - the worldwide leader in networking for the Internet, IBM - the world’s largest and leading provider of information technology products and services,

and SeaKay – a community-based nonprofit whose mission is to make technology work for everyone.

Silicon Valley Metro Connect is confident that the technology it brings to this effort will effectively meet the complex requirements of the network. This technology is provided by industry leaders whose reputations for innovation and commitment to customer service is unparalleled. The collaborative brings together for-profit and not-for-profit perspectives, enabling a unique business model which simultaneously responds to the recognized financial, social benefit and economic development objectives associated with such a project.

We thank you for the opportunity to respond to this RFP

Sincerely,

Brent K. Grotz Harold Galicer Maz Zabaneh Tyler van Houweligen Principal Principal Territory Account Mgr. CEO Global Technology Services SeaKay Cisco Systems, Inc. Azulstar IBM Corporation [email protected] Commercial West Region 1117 Rio Rancho Blvd 13 [email protected] 415-710-0144 [email protected] Rio Rancho, NM 87124 650-926-1078 408-853-7583

A Regional Broadband Wireless Network For Silicon Valley

Use or disclosure of data contained on this page is subject to the restriction on the Title Page of this

proposal. ii

Disclosure Statement

The information in this proposal shall not be disclosed outside the City of San Carlos organization and shall not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the proposal, provided that if a contract is awarded to IBM as a result of or in connection with the submission of this proposal, City of San Carlos shall have the right to duplicate, use or disclose the information to the extent provided in the contract. This restriction does not limit the right of City of San Carlos to use information contained in the proposal if it is obtained from another source without restriction.

IBM's products and services are proposed under the terms of the IBM Customer Agreement.



proposal. i

Table of Contents 3.3.2 EXECUTIVE SUMMARY ...............................................................................................................................1 3.3.3 SYSTEMS SPECIFICATIONS CHECKLIST OF COMPLIANCE ............................................................5 3.3.4 RESPONSES AND DESCRIPTION OF UNDERSTANDING .....................................................................6

3.3.4.1 PROJECT VISION AND BUSINESS MODEL .......................................................................................................6 2.2 Work Requirements .....................................................................................................................................10 2.3 Usage, Applications, And Services..............................................................................................................17 2.4 Work Performance ......................................................................................................................................23

3.3.4.2 TECHNICAL APPROACH TO WORK REQUIREMENTS.....................................................................................26 2.2 Work Requirements .....................................................................................................................................26

3.3.5 QUALIFICATIONS AND EXPERIENCE ...................................................................................................66 3.3.5.1 PROPOSER CAPABILITY ...............................................................................................................................66 3.3.5.2 COMPANY’S PERSONNEL QUALIFICATIONS.................................................................................................76 3.3.5.3 RELEVANT EXPERIENCE..............................................................................................................................77

3.3.6 SUGGESTIONS FOR ENHANCEMENTS ..................................................................................................82 3.3.7 PROPOSED PRICING AND COST STRUCTURE ....................................................................................84 3.3.8 SUPPORTIVE MATERIAL AND INFORMATION...................................................................................87 ATTACHMENT 1 – SYSTEM SPECIFICATIONS CHECKLIST FOR COMPLIANCE................................88 APPENDIX A. WCS SCREENSHOTS (RFP SECTION 2.2.4) .........................................................................156 APPENDIX B. SV WIRELESS TEAM (RFP SECTION 2.2) ............................................................................157 APPENDIX C. SV WIRELESS NETWORK CONCEPT (RFP SECTION 2.2.1) ...........................................158 APPENDIX D. MUNICIPAL WIRELESS OPERATIONAL STRUCTURE (RFP SECTION 2.2.1.1.4) .....159 APPENDIX E. IBM ANYPLACE KIOSK...........................................................................................................160 APPENDIX F. AZULSTAR SAMPLE SERVICE AND LICENSING AGREEMENTS ................................161 APPENDIX G. AERONET 1500 DATASHEET .................................................................................................162 APPENDIX H. FINANCIAL STATEMENTS.....................................................................................................163

IBM.......................................................................................................................................................................163 CISCO ....................................................................................................................................................................163


Use or disclosure of data contained on this page is subject to the restriction in the disclosure statement of this document.

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3.3.2 Executive Summary

Silicon Valley Metro Connect proposes a ubiquitous network to cover the 1,500 square miles that encompass the 40 participating Wireless Silicon Valley Entities. The proposed network joins three major corporate entities and a non-profit organization toward advancing a network model that responds optimally to the call for excellence in technical capability, business development and public benefit that Joint Venture Silicon Valley envisioned in its request.

Silicon Valley Metro Connect understands the objectives of Joint Venture Silicon Valley as stated in their RFP; we have created a solution that meets these objectives

Silicon Valley Metro Connect is comprised of the following entities:

Azulstar (formerly Ottawa Wireless) is a leading municipal wireless technology firm with offices in Michigan, New Mexico and California. Founded in Spring 2002 by former managers from Intel and McKinsey & Co., Azulstar is a leading municipal wireless ISP. With six municipal WiFi networks completed, four of which are citywide, Azulstar is nationally recognized for the depth and currency of its municipal wireless experience and serves as a leading example to new entrants to this emerging industry space. Via its municipal WiFi networks, Azulstar serves thousands of public/private voice and data customers within its networks. Azulstar has iterated the technology with each successive deployment and is now rolling out its third generation municipal wireless networks nationwide in a strategic partnership with Cisco and IBM. These networks reliably deliver public/private voice, data and video (IPTV) applications as well as wholesale access for a variety of service and content providers.

Azulstar will be the network wholesaler working with participating Content and Service Providers to create an economically viable network.

Cisco Systems is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide.

Cisco Systems’ vision is to change the way people work, live, play and learn. Cisco Systems applauds the efforts of the SAMCAT and Joint Venture Silicon Valley to utilize technology as a catalyst for improving efficiencies and collaboration between Bay Area communities, and deliver new services to the broad spectrum of communities represented across the Bay. Cisco Systems shares Joint Venture Silicon Valley’s vision for a connected community. As the leader in both wired and wireless communications, Cisco Systems is currently engaged in numerous efforts to help people connect and collaborate: across the globe - in both small rural towns and large metropolitan cities.



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Cisco Systems will provide the networking hardware and the engineering to ensure its utilization to its maximum potential.

International Business Machines Corporation (IBM) is the world’s largest and leading provider of information technology products and services. Its corporate headquarters are in Armonk, New York with offices in the Americas, Europe and Asia. There are over 329,000 IBM employees worldwide.

As a technology company, IBM’s commitment to research and development has generated more patents over the past 13 years than the combined total of the next five leading organizations. IBM’s intellectual capital spans projects as diverse as “Blue Gene” (genome identification), Intelligent Analytics (for facial recognition and digital video surveillance), and voice recognition engines to enable accessibility for special needs citizens and enhance consumer products (e.g., automobiles, appliances, etc.).

IBM will provide key network design and integration functions, as well as municipal and other enterprise applications to maximize the financial health of the network.

SeaKay technical staff, over the past four years, have been involved in surveying and planning networks, and have installed wired and wireless networks in more than 50 low-income housing properties across the country. These projects have been done on behalf of low income housing developers such as AIMCO and not for profit organizations such as One Economy. SeaKay’s community networks have utilized donated materials, sourced directly from major corporations or via not-for-profit distribution channels. Currently, SeaKay is operating a pilot project in the Bay Area testing the viability of an internship curriculum development program created with local networking academies and local college level technology departments. Via this innovative program SeaKay seeks to implement effective digital inclusion initiatives with enhanced community involvement and lower financial cost. Via this pilot, SeaKay serves diverse low income and senior populations in both San Francisco and San Jose.

SeaKay has recently established a partnership with the Computer Networking and Information Technology (CNIT) Department at the City College of San Francisco. This partnership consists of two primary components: 1) Within the City College Service Learning Program, graduates of the Cisco Academy computer network training program are employed as network support interns at Network Neighborhood Centers located within San Francisco.2), SeaKay is a member of the Institute for Convergence of Optical and Network Systems (ICONS) Industry Advisory Panel and is assisting in the evaluation and recommendation of new instructional topics and learning environments which encompass emerging communication technologies. A Memorandum of Understanding is being developed which will enable students to participate firsthand in the deployment of a pilot WiFi system using the SeaKay model on all City College campuses throughout San Francisco. When realized, this program could potentially serve the wireless communication needs of all City College students, faculty and staff.

SeaKay will spearhead negotiations with municipal and public benefit entities toward determining the most effective methods to meet their needs. SeaKay will also provide outreach and digital inclusion programs to meet the economic development and social benefit objectives of the network.



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Silicon Valley Metro Connect answers SAMCAT and Wireless Silicon Valley’s Proposal

Silicon Valley Metro Connect seeks to achieve an economically viable and vibrant regional wireless network based upon a public benefit directed model. The proposed model will provide a wide range of public service applications within a framework of ubiquitous coverage and superior commercial and consumer service.

The Silicon Valley Metro Connect proposal introduces the concept of a Municipal Service Provider Model (see attachment Municipal Wireless Operational Structure 2.2.1.1-4.ppt) which combines the advantages of both a public benefit network and a network that is commercially owned and operated for profit.

This model is created to address the needs of government entities, businesses, and economically disadvantaged neighborhoods within a sustainable, effective and value-added format.

Silicon Valley Metro Connect proposes a public benefit network deployed in collaboration with the knowledge and resources of for-profit industry leaders. A collaborative structure both complements and echoes the Regional Broadband Alliance model proposed in the RFP. The public benefit and for profit aspects seamlessly work together when provisioning services to the Wireless Silicon Valley Entities.

The collaborative recognizes that our commitment to community needs can only be realized through network economic viability. Towards effective achievement of this goal, our model offers the most diverse stream of revenues to support all aspects of the network, providing a resilient and sustainable model that offers flexibility and opportunity to consumers, businesses and governmental entities.

Silicon Valley Metro Connect will engage the Regional Broadband Alliance in a range of negotiations to gauge the level of network needs as per a needs assessment. This needs assessment will provide a current and factual basis to forecasted revenue streams to financially support the network.

Based upon such findings, revenue sharing arrangements will be proposed to support network capital expenses while providing designated streams for universal access, education, small business development and other digital inclusion efforts.

Levels of service adoption will serve as the basis for determining the rate and scope for network deployment. We will engage individual municipalities in assessing their needs and motivations to adopt municipal wireless-based services; network deployment will be strategically planned to offer the greatest cost savings and efficiency.

Specifically, business opportunities – including those welcoming development of emerging technologies - and consumer market saturation will be assessed for each municipal entity. A sustainable combination of private and public revenue streams will be proposed to the Regional Broadband Alliance towards an effective deployment that will meet usage needs while ensuring financial viability on both capital and operating sides.



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Existing business relationships will be evaluated and developed toward empowering entrepreneurial efforts throughout all layers of the network. We will seek to take advantage of all efficiencies toward reducing regional business operating costs, increasing market penetration, and improving customer relations in the region.

The proposed model offers exciting possibilities for a cohesive yet flexible relationship with a public entity such as SAMCAT, or a newly created Regional Broadband Alliance.

The model’s combination of strong industry and public benefit aspects allows the creation of a truly open network in which collaboration and choice are attractive key features.

Competition between multiple service providers will provide competitive pricing for network access. Value added services and content will be encouraged, as overall network revenue will be increased via a sponsorship-based model which offers marketing opportunity to providers of services and content while enhancing service offerings to business, government and consumer users of the network. A sponsorship format invites network wholesaler model assuring non preferential access to a diverse range of network service and content providers.

Pricing and service models have been developed by Azulstar and encompass six broad categories that include free, enhanced, municipal, public safety and additional service levels to guarantee both maximum service as well as municipal benefit.

It is envisioned that the network will commence roll out immediately upon the awarding of the bid to Silicon Valley Metro Connect. By choosing Metro Connect and its partners, Wireless Silicon Valley and SAMCAT will entrust industry leaders with significant capacity to address such an effort. This project will fit into current organizational and staffing levels and will not require significant ramp-up in terms of equipment production or staffing.

Coverage areas will be determined in negotiations with the collaborative entities of Wireless Silicon Valley so as to ensure the most rapid deployment that is consistent with both sound business practices and the universal coverage objective stated in the RFP.



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3.3.3 Systems Specifications Checklist of Compliance

See Attachment 1 – revised June 13, 2006 - for a detailed response to the System Specifications Checklist of Compliance. The substance of how Silicon Valley Metro Connect will meet the exact specifications are covered below in the responses to specific questions as well as in the Attachment 1.



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3.3.4 Responses and Description of Understanding

3.3.4.1 Project Vision and Business Model 1. Describe your vision and project understanding. Include in your response:

a. Why are you responding to this RFP?

The members of the Silicon Valley Metro Connect collaborative seek to establish a public benefit wireless network throughout the region which effectively supports commercial, government, and consumer constituencies via a comprehensive range of services, software and equipment.

b. What do you hope to achieve if you are selected?

Silicon Valley Metro Connect seeks to achieve an economically viable and vibrant regional wireless network based upon a public benefit directed model. The proposed model will provide a wide range of public service applications within a framework of ubiquitous coverage and superior commercial and consumer service.

2. Specify the usage models that will be supported by your System as outlined in Section 2.1.3.2. Please provide a table with your anticipated usage models, which may be more granular than the table in Section 2.1.3.2.

Azulstar offers 6 levels of service. These services are priced differently depending on the segment being served (retail, wholesale, government-licensed, government unlicensed).

Free – Free is limited by both bandwidth and time per day and is a best efforts only service. Several ports are blocked on this service, preventing the use of VoIP and extensive file sharing applications. To prevent children from accessing the free service, a credit card is required, although no charges will be incurred. Technical support for free users is offered at $1.45/min.

Kids – Kids is similar to the free service, except for two key differences. First, all content served over the kids network is filtered for adult material. Second, no credit card is required to access the network.

Entry – Entry is a 400/150kbps service that can be accessed using open security or WPA. Only ports that pose security risks are blocked on this service.

Extreme – Extreme is a 1500/300kbps service similar to Entry. Extreme users also have the ability to use WPA2 (802.11i) RADIUS authentication.

Video – Video is a 1000/1000kbps service that is limited to the transport of MPEG4 class video for up to 120 minutes per day.

VoIP – VoIP Is a 60/60k service with 11e that only supports UDP traffic for VoIP.



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Free Kids Entry Extreme Pro Video VoIPDownload 256 256 400 1500 3000 1000 60Upload 60 60 150 300 500 1000 60

Retail Price Free Free 14.95$ 24.95$ 59.95$ NA 7.95$ Wholesale Price 2.95$ 3.45$ 10.47$ 17.47$ 41.97$ NA 5.57$ Muni Price - Unlicensed NA NA 12.71$ 21.21$ 50.96$ NA 6.76$ Public Safety NA NA 29.90$ 49.90$ 119.90$ 69.95$ 15.90$

Per Day Usage (Min) 90 120 Unlimited Unlimited Unlimited 120 UnlimitedFiltering Some Ports Adult Content No Filters No Filters No Filters MPEG4 Only UDP OnlySecurity Open/WPA Open/WPA Open/WPA Open/WPA/R Open/WPA/R WPA2/Rad. WPA2Customer Support ($/min) $1.45 $1.45 Free Free Prioirity Priority PriorityNetwork Performance Best Efforts Best Efforts Priority 3 Priority 2 Priority 1 Priority 1 Priority 2Uptime Guarantee None None 99.00% 99.90% 99.99% 99.99% 99.99%QoS None None None 802.11e 802.11e 802.11e 802.11e

3. Describe how your proposal supports the Wireless Silicon Valley Business Model, including the interaction between the Successful Proposer and Service Providers/Content Providers (SPs/CPs), and the relationship between the Successful Proposer and SAMCAT and the Wireless Silicon Valley Entities.

The Silicon Valley Metro Connect proposal introduces the concept of a Municipal Service Provider Model (see attachment Municipal Wireless Operational Structure 2.2.1.1-4.ppt) which combines the advantages of both a public benefit network and a network that is commercially owned and operated for profit.

This model is created to address the needs of government entities, businesses, and economically disadvantaged neighborhoods within a sustainable, effective and value-added format.

Silicon Valley Metro Connect proposes a public benefit network deployed in collaboration with the knowledge and resources of for-profit industry leaders. A collaborative structure both complements and echoes the regional Broadband alliance model proposed in the RFP. The public benefit and for profit aspects seamlessly work together when provisioning services to the Wireless Silicon Valley entities.

The collaborative recognizes that our commitment to community needs can only be realized through network economic viability. Towards effective achievement of this goal, our model offers the most diverse stream of revenues to support all aspects of the network, providing a resilient and sustainable model that offers flexibility and opportunity to consumers, businesses and governmental entities.

Silicon Valley Metro Connect will engage the Regional Broadband Alliance in a range of negotiations to gauge the level of network needs as per a needs assessment. This needs assessment will provide a current and factual basis to forecasted revenue streams to financially support the network.

Based upon such findings, revenue sharing arrangements will be proposed to support network capital expenses while providing designated streams for universal access, education, small business development and other digital inclusion efforts.



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Levels of service adoption will serve as the basis for determining the rate and scope for network deployment. We will engage individual municipalities in assessing their needs and motivations to adopt municipal wireless-based services; network deployment will be strategically planned to offer the greatest cost savings and efficiency.

Specifically, business opportunities – including those welcoming development of emerging technologies - and consumer market saturation will be assessed for each municipal entity. A sustainable combination of private and public revenue streams will be proposed to the Regional Broadband Alliance towards an effective deployment that will meet usage needs while ensuring financial viability on both capital and operating sides.

Existing business relationships will be evaluated and developed toward empowering entrepreneurial efforts throughout all layers of the network. We will seek to take advantage of all efficiencies toward reducing regional business operating costs, increasing market penetration, and improving customer relations in the region.

The proposed model offers exciting possibilities for a cohesive yet flexible relationship with a public entity such as SAMCAT, or a newly created Regional Broadband Alliance.

The model’s combination of strong industry and public benefit aspects allows the creation of a truly open network in which collaboration and choice are attractive key features.

Competition between multiple service providers will provide competitive pricing for network access. Value added services and content will be encouraged, as overall network revenue will be increased via a sponsorship-based model which offers marketing opportunity to providers of services and content while enhancing service offerings to business, government and consumer users of the network. A sponsorship format invites network wholesaler model assuring non preferential access to a diverse range of network service and content providers.

A Commercial, profit-driven network owner/operator component will seek to:

1) assure a high and competitively marketable level of service;

2) provide network accountability for that service, and network quality control,

3) offer a wide range of products and services

4) support the network’s currency via a technology refresh program. A generous program is offered toward engaging anchor tenancy and municipal application provisioning to justify the appropriate level of support to ensure economic viability.

A not for profit public benefit component will assure that:

1) The network will have access to public infrastructure and financial resources that are only available to government agencies and non-profits. We anticipate working with the Wireless Silicon Valley entities to effectively utilize placement assets; fiber and backhaul resources to provision the public benefit aspects of the network rapidly and cost-efficiently.



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2) transparent financial oversight will give contracting entities full disclosure of operating costs and contract revenues in a manner which assures that all contracts are priced competitively and offer cost-effective solutions.

3) Goals of economic development and digital inclusion are considered key objectives of network deployment; public benefit priorities will remain at the logical forefront of network asset and investment decision-making.

4) Contributed and philanthropic revenue sources may be tapped toward engaging the community in addressing digital inclusion goals and community need. We will develop grant proposals for private foundation and government grants to supplement network revenues for educational and digital inclusion efforts as well as incentives for small businesses seeking to thrive in underserved areas.

Silicon Valley Metro Connect will actively engage the community in a dialogue toward addressing the needs of all participating entities. Concurrently with such a dialogue, Silicon Valley Metro Connect asks that Wireless Silicon Valley joins in advocating municipal usage to enhance economic viability as an underlying strength of this network deployment.

It is understood that some participating municipal entities have existing wireless networks. Such municipal entities will be provided with incentives to participate and connect to the regional network. Incentives offered could include:

1) Cost savings/Cost sharing via participation in existing public benefit applications,

2) Revenue streams from regional commercial efforts.

3) Revenues from grants supporting digital inclusion efforts,

Additionally, our proposal includes a full range of public safety 4.9 spectrum provisioning with fixed and mobile aspects. This is an additional overlay that will be offered to municipalities with existing networks.

4. Please identify and provide a brief description of the SPs/CPs you plan to or have agreed to work with.

Azulstar is currently in discussions with many different providers. It plans to hold an RFP process to select 3 virtual ISPs as well as a variety of content providers. Target ISPs now include AOL, Netzero, MSN, Google, Netscape, EarthLink as well as many other ISPs. VoIP provider targets include: Vonage, Skype, and many more. Other “content” and connected device providers include automakers, media firms and specific examples, such as the Gremlin music player.

ISP Service providers meet the following criteria:

At least 1000 existing broadband subscribers or 10,000 dial-up subscribers.

A physical presence or reseller channel in Silicon Valley



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Financial Stability with at least 2 years of audited financial statements along with a $50k performance bond will be required.

If they intend to offer customer support directly, they must have a full time 24x7 call center with up to tier 2 support.

5. Describe how your proposed System will achieve the essential characteristics as outlined in Section 2.2, Work Requirements.

2.2 Work Requirements

The winning RFP Proposer team will own, operate, and manage the Wireless Silicon Valley Broadband network (System) along with one or more Service Providers (SP) to offer broadband wireless Internet access to outdoor venues, for residential, commercial customers, government agencies, and visitors throughout the 35 Wireless Silicon Valley entities.

The Successful Proposer shall be expected to work closely with SAMCAT and the Wireless Silicon Valley Task Force in the planning and rollout phases. The Wireless Silicon Valley entities will assist the winning RFP Proposer team with this process.

Attached is a System Specifications Checklist of Compliance that lists what the Wireless Silicon Valley Entities consider to be Mandatory and Desirable characteristics of the network. The Wireless Silicon Valley Entities and SAMCAT reserve the right to waive any or all network characteristics listed as “Mandatory” if the Wireless Silicon Valley Entities and SAMCAT believe that the overall technical proposal substantially meets the RFP’s defined requirements. See Attachment: System Specifications Checklist of Compliance for more information.

The proposed network meets all the required criteria described in section 2.2. The network planned is a completely open, wholesale network, allowing multiple ISPs and other service providers to offer services directly over the network. This access is considered to be fair and equal, with only a limited number of ports blocked, solely for the purpose of ensuring the security and integrity of the network. The exception to this is within the Kids and Free service offerings, where there are limitations placed on the services that will run over the network.

Virtual providers can co-locate servers directly within one of the two planned NOCs and have a virtual network dedicated for them. This is accomplished by providing licensed virtual providers with a separate BSSID in a specific region or across the entire network depending on the type of service provided and the desires of the content provider. Azulstar optionally offers service providers RADIUS authentication, billing, splash page, L1/L2 support and backbone Internet connectivity, however, each provider can and likely will provide most or all of these on their own. Azulstar uses OSS systems from Logisense working in conjunction with the Cisco equipment.

In addition to supporting multiple virtual ISPs, Azulstar has designed the network to allow 3rd party providers to provide other services over the network, such as advertising, TV, radio, in-vehicle infotainment and many more. The current Azulstar SLAs are provided in an attachment,



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which represent the SLAs to customer. Specific SLAs between virtual SP/CPs and the WSV entities are yet to be developed.

Service Providers will share the same physical medium, with virtual separation. This means that SPs are sharing an aggregate, but limited amount of total bandwidth for customers. In order to protect the network from “bandwidth hogs” there is filtering done directly on an access point, as well as bandwidth sharing. Individual users are limited directly at an access point, thereby preventing them from flooding the network at any given time. As indicated in the pricing sheet, users are given priority, not specific service providers. All users within a given pricing plan are treated the same independent of the service provider they choose.

Azusltar will retain master control of the network with bandwidth allocated to users, IP schemes, DHCP and RADIUS. Any OSS used by a 3rd party service provider must support this. Service providers are responsible for end user connections. Azulstar will provide guides, recommended CPE devices, setup tools and recommended support personal in a given geography.

Silicon Valley Metro Connect’s architecture and service model is implemented through the deployment of Cisco’s Wireless Mesh Networking Solution. The solution is based on the Cisco Aironet® 1500 Series Lightweight Outdoor Mesh Access Points, Cisco Wireless LAN Controllers, the Cisco Wireless Control System Software (WCS), The Cisco Catalyst 6500 Series Wireless Services Module (WiSM), and Cisco Radio Resource Management Software.



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Silicon Valley Metro Connect’s Cisco-based solution delivers wide area wireless coverage with very limited wired backhaul connectivity, while providing self configuration, self healing capability. Using the IETF Lightweight Access Point Protocol (LWAPP) standard, the Cisco Aironet 1500 Series enables the wireless access infrastructure to provide seamless and secure Layer 2 (802.11 MAC layer) and Layer 3 (IP) roaming to any wireless 802.11b/g mobile device.

Silicon Valley Metro Connect’s deployment of the Cisco Aironet 1500 Series enables cost-effective, scalable deployment of secure outdoor WLANs. The Aironet 1500 Series is part of the Cisco Unified Wireless Network, the industry’s only unified wired and wireless solution to cost-effectively address WLAN security, deployment, management, and control issues.

With dual-band, simultaneous support for IEEE 802.11a for backhaul and 802.11b/g standards for access, the Cisco Aironet 1500 Series employs a patent-pending Adaptive Wireless Path Protocol to form a dynamic wireless mesh network between remote access points, and delivers secure wireless access to any Wi-Fi-compliant client. This also enhances bandwidth to the end-user while also providing maximum opportunity for meshed access points (APs) to re-distribute



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and/or access as much backhaul bandwidth as possible. Rather than having an access point that splits bandwidth between end-users (client connectivity) and the neighboring meshed APs through a single 802.11b radio as other mesh technologies do, Silicon Valley Metro Connect’s architecture maximizes bandwidth to the end-user and neighboring APs through optimization of the Cisco technology.

Cisco WLAN controllers are responsible for system-wide WLAN functions, such as security policies, intrusion prevention, RF management, Quality of Service (QoS), and mobility. Controllers work in conjunction with Cisco Aironet 1500 Series and the Cisco WCS Software to support business-critical wireless applications. From voice and data services to location tracking, Cisco WLAN controllers provide the control; scalability, security, and reliability that network managers need to build secure, campuses to city scale, wireless networks.

Cisco WLAN controllers consists of a family of products covering all needs of Silicon Valley Metro Connect’s deployments that ensure scalability, future expansion capability as well as a roadmap for technology upgrades.

Cisco 2006 WLAN controller for up to 6 mesh APs

Cisco 4400 Series wireless LAN controllers for up to 100 mesh APs

Cisco Catalyst 6500 Series Wireless Services Module (WiSM) for large-scale deployments manages up to 300 Cisco mesh APs per module and 1500 mesh APs per chassis; the Catalyst 6500 Series WiSM also delivers centralized security policies, IPS, RF management, QoS, and Layer 3 fast secure roaming.

For more information on the Cisco WLAN controllers, see the following URL: http://www.cisco.com/en/US/products/ps6366/index.html

High-bandwidth

Deployment of the Cisco Aironet 1500 Series allows Silicon Valley Metro Connect to design and architecture for scaling bandwidth to large outdoor coverage. It is ideally suited for metropolitan networks and is very effective in rural communities. Cisco’s Aironet 1500 Series can be deployed with zero-configuration of the mesh APs enabling rapid delivery of wide area coverage. Intelligent wireless routing based on the Adaptive Wireless Path Protocol creates a wireless mesh infrastructure that dynamically optimizes the network routes and self-heals from interference or outages, while the Cisco Radio Resource Management software optimizes radio parameters for client access. These automated capabilities allow Metro Connect to provide cost-effective deployments and on-going maintenance.

Cisco Outdoor Wireless Mesh Networks have self-monitoring and self-healing mechanisms enhancing Metro Connect’s service delivery and management. As well, Cisco WLAN controllers increase mesh/WLAN capacity, spectral efficiency, and performance without administrative intervention by performing the following tasks:



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Optimizing the capacity of all APs in the WLAN by ensuring that each is assigned to the channel that best supports 802.11 operation at the physical location of that AP. This includes minimizing interference from outside sources and other APs.

Provides automatic, methodological load balancing for the mobile devices. The Cisco WLAN controllers analyze all of the wireless clients among the APs that can service those devices and selectively load balance client devices. This minimizes the contention for, and waste of, the available bandwidth at each AP.

Metro Connect’ implementation of Cisco’s technology provides differentiated QoS from the wire to the air and back again using both proprietary and standard methods, such as 802.11e, to minimize the delay and delay variation.

From a ‘system wide’ perspective, there are several important aspects in making the right RF topology decision to ensure the health of the network. These include understanding and reacting to the presence of both 802.11 interference and non 802.11 noises. In the 2.4GHz band (access) the system can react to both 802.11 interference and noise in real-time and optimize the system around those events automatically. Silicon Valley Metro Connect architecture also focuses at limiting the number of hops between APs and their individual links to the primary backhaul point of presence to the Internet.

High security

“RF” is an open medium which by their nature makes WLANs susceptible to a variety of attacks. Silicon Valley Metro Connect’s use of Cisco technology combines real-time monitoring functionality with advanced analysis capabilities to provide the industry’s most advanced and cost effective Wireless Protection System. Whether protecting an existing wireless network from unauthorized activity, or protecting the deployment of wireless networks altogether, Cisco’s Wireless Protection System is a vital component of business critical networks. The Cisco Wireless Protection System provides multiple levels of security and includes an Intrusion Detection System to protect the network from this type of malicious activity. Baseline elements in Cisco’s Wireless Protection System are: 802.11i WPA/WPA2 Security with 802.1x authentication protocol, allowing EAP-SIM, Protected EAP (PEAP), Transport Layer Security (TLS), Tunneled TLS (TTLS), and Cisco LEAP types, or open authentication.

The Cisco Wireless Protection System detects excessive interference and unusual user activity and adjusts channel assignments and access control accordingly, protecting legitimate wireless users from Denial of Service, void11, and other attacks. In addition, it prevents address spoofing of wireless devices to avoid rogue AP and similar attacks. Silicon Valley Metro Connect’s network administrators can also use the Cisco system to "blacklists" users who make repeated unsuccessful login attempts, preventing dictionary attacks. Finally, it detects and adjusts RF coverage areas to limit the effectiveness of NetStumbler and similar tools). The result is an ironclad access domain that protects both wireless and wire line resources from unauthorized activity.



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Scalability

As Silicon Valley Metro Connect’s technology partners, Cisco’s Unified Wireless Network is an integrated end-to-end solution that addresses all layers of the wireless LAN (WLAN), including client devices and access points (APs), the network infrastructure, network management, delivery of advanced wireless services integration, and award-winning, worldwide, 24-hour product support, industry-leading WLAN security, and investment protection. It is the only solution to integrate innovative AP technology with an award-winning centralized management system, intelligent control, real-time location services, and a wide array of interoperable Cisco-compatible client devices. With this solution, several, hundreds, or thousands of central or remotely located APs can be easily managed from a centralized management console. The flexibility of the Cisco Unified Wireless Network allows network operators to design networks to meet their specific needs, whether implementing highly integrated network designs or simple overlay networks.

Due to the capabilities of the Cisco Unified Wireless Network, overall operational expenses are mitigated by simplifying network deployment, operations, and management. Also Silicon Valley Metro Connect communities benefit from enhanced scalability, interoperability and future inclusion or expansion of additional integrated services (i.e. VOIP, 4.9Ghz dedicated “First Responder” networks, IPTV, land mobile radio interoperability and so on). Silicon Valley Metro Connect’s solution includes both indoor and outdoor, wired and wireless access points and controllers; thereby, providing the most scalable solution servicing both private and public mandates. Using Cisco’s technology base, the primary wireless broadband infrastructure is completely scalable for current and future requirements.

Reliability

Cisco’s truly distributed system is the foundation for the high availability networking and built-in redundancy that compliments Silicon Valley Metro Connect’s Shared Infrastructure Architecture methodology. Its automatic self-healing architecture leverages the IETF standard LWAPP protocol to ensure high availability. (Note: That the IETF adopted LWAPP as a standard in Jan 2006.) A wireless controller failure will be detected at the AP by the loss of LWAPP heartbeat packets. The AP will then try to connect with other controllers that are part of the mobility group. The AP will retain its last channel and power setting, so when connectivity to a new controller is achieved, it will immediately begin providing service. The new controller will then (over time) rebalance the network to reflect the loss of the primary controller and/or capacity by changing channel and power settings of the APs and actively load balancing clients to achieve the best possible system performance. Redundancy is provided via the network and this eliminates the single point of failure due to software crash, power failure, and other catastrophic outages that single box or Master/Slave type systems cannot overcome.

When the failed wireless controller is restored, the APs that have the failed controller listed as “primary” will gradually move their control connection back to that switch when such a change will not affect service to any clients (basically, when no clients are associated with the AP – it will move its control connection back to the preferred controller).



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Standards-based

802.11i 802.1x authentication, including EAP-SIM, EAP-PEAP, EAP-FAST, EAP-TLS, EAP-TTLS, Cisco LEAP Hardware-assisted AES, WPA, Temporal Key Integrity Protocol-Message Identity Check (TKIP-MIC) encryption VPN passthrough IPsec, L2TP MAC address filtering

Centralized Control Management

Silicon Valley Metro Connect’s network administrators can use the Cisco Wireless Mesh Networking Solution with access to dynamic, system wide RF management, including a host of features for smooth wireless operations, such as dynamic channel assignment, transmit power control, and load balancing. A single graphical interface is used for system-wide policies, including VLANs, security, and QoS.

Silicon Valley Metro Connect engineers can use Cisco WCS Software to perform wireless mesh planning, configuration, and management. Using WCS Software network managers design, control, and monitor wireless mesh networks from a centralized network operations center. With the Cisco WCS Software, Silicon Valley Metro Connect administrators have a solution for RF prediction, policy provisioning, network optimization, troubleshooting, user tracking, security monitoring, and WLAN systems management. Graphical interfaces make wireless LAN deployment and operations simple and cost-effective. Detailed trending and analysis reports make Cisco WCS vital to ongoing network operations.

Below are just a few of the features of the WCS Software that are key to wireless mesh deployments:

Manage multiple Controllers Detail mesh, neighbor and link information Histograms of SNR, Noise Floors etc Identify, avoid RF interference Optimize the coverage area 7 day temporal link information Identify and eliminate the coverage holes

With the Cisco WCS Software, combined with the WLAN controller, Silicon Valley Metro Connect Customer Service Representatives (CSRs) have a window into the client experience through client health and statistics graphing. LWAPP connectivity from the AP to the WLAN controller allows the controller to harvest 802.11 headers, including the client’s SNR and RSSI values. The Controller collects this information on every packet and reports the data to the WCS Software where history is graphed for trending. Also available is a linktest function that a network operator can use to determine the client’s network health at that moment in time.



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SNMP is supported (up to V3) on the WLAN controller for management. Some of the feature and functions supported by SNMP includes: Inventory, Port settings, AP WLAN setting (BSSID, P2P blocking and more), DHCP config, Interface config, Trap status, Spanning Tree, Link Aggregation, and more. For a complete list of SNMP and MIBs supported, please see: http://www.cisco.com/cgi-bin/tablebuild.pl/4400_series_Wireless_LAN_controller

6. Describe how your proposed System will achieve the essential characteristics as outlined in Section 2.3, Usage, Applications, and Services.

2.3 Usage, Applications, And Services

2.3.1 Splash Page

Upon initially connecting to the Wireless Broadband Network, users opening up a Web browser will encounter web-page redirection and land initially upon the System Splash Page.

The Splash Page should contain standard legal statements about security, privacy, and service liability. Acknowledging the disclaimer, the choice of available SPs will be detailed together with the facility to sign up immediately.

The Splash Page should contain local content to the geographic area in which the user is connecting. Advertising content should be appropriate for all ages and adheres to common sense standards local to the community.

All users will need to sign-in before leaving the Splash Page. Once validated, users will no longer be redirected to the Splash Page and will be granted their correct service level.

Services of the Wireless Silicon Valley Entity services (defined in Section 2.1.4.1) will be accessible directly from the Splash Page.

No information should be permanently stored on the customer’s equipment without the customer’s consent. A customer’s sign-on information is valid throughout the System.

The Wireless Silicon Valley Entities welcome innovative suggestions and ideas from Proposers to make the Splash Page attractive to end-users.

The splash page will focus mainly on four things: a. As a showcase for the wholesale Service and Content providers. b. Providing connection and technical assistance to users c. To provide local community content (e.g. city, school, community, etc). d. To provide advertisements to offset the cost of the free service

The final concept for the wholesale version of the Splash page is still being developed. An example of a current Azulstar splash page and some of the advertisements are below.



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Figure 1. Current Azulstar Splash page in Rio Rancho, NM

2.3.2 Community Broadband Alliance (Public Benefit) Applications

2.3.2.1 Wireless Silicon Valley Entity Web Pages

All persons accessing the System will be able to visit at any time a pre-defined list of public safety, public interest, educational and transit-related web pages. These websites will be only related to public service and will not support services that could be competitive to the Proposer. Content available in the Entity Web Pages section is not the responsibility of the Successful Proposer.

The initial list of sites to be included in the Entity Web Pages includes:

Cities and Counties

Government services local to the area where the sign-on occurred.

Public Schools

Airport

Area hospitals and clinics

Regional Arts and Culture

The list will be evaluated by the Wireless Silicon Valley Entities every six (6) months and revised if desired. The Successful Proposer will be expected to update the Entity Web Pages list within ten (10) business days after having received each revision list. The



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Successful Proposer must identify limitations, if any, to the number of sites within the Entity Web Pages in their proposal. Links to these websites must be part of the initial webpage that the user will use upon acceptance of legal terms. See related information under Splash Page (Section 2.3.1).

Silicon Valley Metro Connect does not have any limitations on the number of sites. All these sites are seen as critical to the public benefit of the network. The collaborative has the experience and capacity to support this aspect of the network and increase the functionality and effectiveness of these sites as municipal/public applications.

Silicon Valley Metro Connect will assist in the publishing of these websites on the network and provide the updated content under the terms laid out above.

2.3.2.2 Economic and Community Development

Proposal should include methods of supporting community technology issues in Silicon Valley through innovative service offerings.

Examples of innovative service offerings could include:

Public information kiosks

IBM has announced its first ultra-compact kiosk with a 17" touch screen. The new IBM Anyplace Kiosk 17" models are designed to enable business innovation in a bigger, bolder way. They can now be used in more ways to heighten the customer experience and expand the usage of self service kiosk solutions across a variety of industries, including retail, travel and transportation, entertainment, and healthcare.

Highlights of the new models include:

At 17 inches, models offer a big screen in an ultra-compact all-in-one unit

1280 x 1024 resolution offers better clarity and more detail than smaller IBM models

The bigger touch screen makes it easier for several people to view at once.

The IBM Anyplace Kiosk 17" model is part of IBM’s comprehensive kiosk offerings, which now include three touch screen sizes: 17", 15" and 12". The IBM Anyplace Kiosk combines a 1.30GHz processor, advanced infrared (IR) touch screen display and optional peripherals in a slim, tapered design, offering a cost-effective opportunity to install an informational kiosk virtually “anyplace”. With the capability to show full-screen video as well as high quality sound, the kiosks can deliver a variety of applications including product information, self-ordering in restaurants, unattended check-in for hotel guests, healthcare screening statistics and much more across a variety of segments including retail, travel / tourism, communications, financial, government, transportation, entertainment, healthcare and other sectors.

Discounted and preferential pricing for publicly supported affordable housing residents

Our collaborative will study and also develop resources to subsidize and possibly provide no-low costs access to the network. SeaKay has extensive experience in community based networking in



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low income housing and will also work with Entities’ appropriate departments to help train users and enable access.

Short-term access for business and recreational travelers

Our collaborative will enable public service organizations to deliver information to visitors in addition to providing local businesses access to visitors. This model will open up competition and a wider range of information to visitors than is currently available through commercial advertising.

Discounted and preferential pricing for the Wireless Silicon Valley Entities-designated economic development zones, which may allow anyone provisioning service within a designated coverage areas to receive discounted pricing

Silicon Valley Metro Connect offers a proposal with a significant public benefit commitment. We will dedicate resources to seek out revenue sources to subsidize coverage, training and community content development in economic development zones.

Providing access and support for the creation of online applications that demonstrate the power of broadband and delivering relevant and meaningful community content.

Silicon Valley Metro Connect will develop community portals to support local neighborhoods in their efforts to promote network usage by offering local content.

Use of local work force for initial implementation and ongoing operation of the System

Discounted service levels for low-income or disadvantaged subscribers

Within the scope of SeaKay’s training offerings, technology is to be regarded as a flexible and organic input which will develop with the needs and character of its users.

Consistent with this belief, SeaKay will guide users in creation of web content. These will be expressed in a variety of outlets such as: Business, education and networking websites, slide shows of community history and events, as well as blogs and e-mail created by and for community users and visitors.

SeaKay has learned definitively that content is most relevant when communities have involvement in its creation.

To connect with one’s community and other communities via methods that highlight one’s own participation brings a sense of ownership, success and buy-in. This may not be seen with nationally manufactured content, made vaguely and generally by those who may have never visited the community served.

A New Take on Focus Groups and Team Building

SeaKay’s respect for and comfort in working with existing community organizations, and peer-to-peer relationship as a fellow nonprofit, will immediately facilitate outreach efforts toward enhanced use of the ubiquitous, high functioning network



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SeaKay already views the region’s communities and municipalities as key team members. We look forward to engaging community focus groups from this project’s outset. However, we do not propose a simple note taking session around the vague topic of technology. We propose an open, transparent and ongoing dialogue within existing community entities, in which technology is ever present as a helper and facilitator.

As we identify existing resources, identify gaps in local resource provision, and address methods by which to fill resource gaps, we will seek to avoid redundancy and promote integrated solutions from both an applications and a process standpoint.

SeaKay wishes to enable the best collaborators to provide the best service. A merit-based evaluation system and ongoing due diligence will identify the most competent organizations for each task assignment in a timely and objective manner.

Provision of Hardware and Software.

Recognizing that interaction with equipment greatly influences user willingness to employ and enjoy the benefits of technology, hardware distribution must occur within contexts of relevant use. Further, the technology provided must be compatible and current, in order that service issues and education may focus upon practical everyday use rather than merely fixing a broken machine.

Hardware distribution will be effected via our project collaborations with providers, as well as with other corporate users. Introduction to technology will take place within safe and familiar environments, such as schools and community social centers.

Private investors and philanthropic networks will be invited to sponsor education and provision efforts in order to maintain no cost or low cost distribution options. Technology refresh options will be made available as appropriate. There is also the opportunity to continually reinvest fees from Service Providers into this and other public benefit aspects of the network.

Benefits to the Region

The Silicon Valley Region will renew its recognition on the national and world stage, not just for innovation in technology, but for innovation in the employment and applications of such technology. SeaKay’s community service project plan seeks not only to promote success in the communities served, but to have this success benefit Silicon Valley as a whole.

Enhanced civic participation enabled by new technology will promote greater respect for municipal government and its services, reaching out to previously disenfranchised voters and resources. Further it plays well across all political party lines and warmly invites new investment in business ventures in the region.



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2.3.3 Applications

The following table includes a number of potential applications for the wireless network.

Potential Applications WorkSheet

Video Voice Data base access

Location based Low data rate

Traffic monitoring Dispatch (replacement for cell phone)

CallPhoto

Vehicle and officer tracking (dispatch) – tied into CAD

Traffic information signs

Undercover stakeouts CAD

Emergency Traffic control (intersection control to allow public safety rapid flow)

Parking meter reading

Incident observations

Building plans for fire and emergency workers

Traffic flow rate

Telemedicine – paramedics Criminal Code

access

Paramedic support Fugitive Watch

Remote damage assessment Hazmat data base

access

Weather Forecast e-mail delivery

Public safety

Internet access

Traffic monitoring Dispatch (replacement for cell phone)

Building plans, work permits, field reports

Remote mapping Water level

Remote site viewing Inventory and

work order access Fleet Management Water and flood control

Street and pavement management / viewing

e-mail delivery

SCADA Apps (water and storm run off control, etc.)

Public Works

Internet access Gas and electric meter reading

Traffic info VoIP over WiFi General info about community

Aid people in finding where they are

Traffic information signs

Event viewing (race cameras) e-mail delivery Bus locations Parking lot info Visitor

Bureau

Internet access

Real time traffic control – priority flow for public transit and major event traffic flow

Venue monitoring Dispatch of parks staff (replacement of cell phones)

General info on exhibits

Help people find way around park Facility status

Nature kiosks e-mail delivery Locate family members

Water and flood control

Parks and Recreation

Internet access



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Proposers are asked to identify applications that are likely to generate cost savings and efficiencies for public agencies and to provide data on potential benefits of implementing those solutions.

AMR – Automated Meter Reading can be used for both utility meters and parking meters. For both implementations, savings are derived from significant reductions in human meter reading and collection of cash from parking meters.

VoiP – Voice Over IP will provide significant cost savings vs. land line services

Mobility Workers – Inspectors, Home Health Care workers, Case workers can access and or submit critical information on a real time basis without having to return to the office.

eCitations for traffic and or parking infractions can be produced on the spot. Bail can be submitted via credit or debit card and MSR.

Decommission T1 or greater service lines

Intelligent Transportation Services – Road charging and hot lanes for reducing traffic congestion

Video conferencing and arraignment can reduce personnel and transportation costs of prisoners from the jail to the courthouse.

7. Describe how your proposed System will achieve the essential characteristics as outlined in Section 2.4, Work Performance.

2.4 Work Performance

2.4.1 Places of Performance

Execution of the work necessary to complete the deliverables for this project will be performed throughout Silicon Valley at the 35 Wireless Silicon Valley entities.

On-going status reviews, updates, and meetings with the Wireless Silicon Valley Entities staff may occur either at the Wireless Silicon Valley Entities or Successful Proposer’s facilities.

Silicon Valley Metro Connect brings together 4 exceptionally well-managed and professional organizations. Azulstar, Cisco Systems, IBM and SeaKay have years of experience successfully bidding on deals and executing them on a timely basis and with seamless coordination and cooperation with its customers.

Silicon Valley Metro Connect will ensure, upon winning the bid, that an executive team is created from the four organizations which will serve as the lead team in the negotiations process. There will also be designated a Project Manager (PM) to facilitate communications between Silicon Valley Metro Connect and SAMCAT/Silicon Valley Wireless.

IBM and Cisco maintain several business offices in the Silicon Valley and are available for meetings. Silicon Valley Metro Connect is also amenable to participating in meetings at the Joint Venture offices in San Jose.



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Silicon Valley Metro Connect’s PM will create regular meetings with the entities at the most convenient location for all parties. It is typical to conduct weekly status meetings early in the project. As the project progresses, meetings may be scaled back to bi-weekly and perhaps monthly.

2.4.2 Period of Performance

The Wireless Silicon Valley Entities anticipate having the Successful Proposer begin work within 60 days of contract execution. The contract is expected to remain in effect through design, implementation of the project, and through the period for services agreed to by the Wireless Silicon Valley Entities and the Successful Proposer.

Silicon Valley Metro Connect does not believe there will be any difficulty in meeting the 60 day requirement for initiation of work. Each of the four entities are ready to perform at a level commensurate with the scale of this project. In the case of Azulstar and SeaKay there will be additional personnel brought on to implement the network. Cisco will have no problem providing the required hardware for the network. IBM is also in a position to devote significant resources to the project with no impact on its current organizational structure.

2.4.3 Proposer Access to Work Areas

Access to public/private work sites, facilities, and offices may be restricted to specific dates, times, and may require advance notice. The Proposer shall anticipate delays in such instances and the costs associated with such delays. The Successful Proposer’s employees and agents shall carry sufficient identification to show by whom they are employed and display it upon request to work location occupants and/or security personnel. Building and facilities management have discretion to require the Successful Proposer’s employees and agents to be escorted to and from any office or work site.

Silicon Valley Metro Connect staff will carry appropriate identification and will be professional and respectful as it conforms to the work hours and rules of each individual entity and their sites.

2.4.4 Insurance Requirements

The Successful Proposer shall agree to obtain, maintain continuous, uninterrupted coverage of all insurance as required by the City, County, State, or Federal Government. There shall be no cancellation, material change, reduction of limits or intent not to renew the insurance coverage(s) without a 30-day written notice from the Successful Proposer or its insurer(s) to the Wireless Silicon Valley Entities and all agencies which are within the Coverage Area.

Certificates and/or Proof of Insurance are required for:

Workers Compensation

General Liability

Automobile (truck, heavy equipment, etc)



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IBM carries insurance in all three categories that exceeds industry standards. Certificates will be provided upon award of contract

2.4.5 Removal of Equipment

At the end of the agreement for Wireless Broadband Services or if the vendor ceases to provide this service, SAMCAT and the Wireless Silicon Valley Entities may want or need to have the Successful Proposer to remove their wireless equipment from City and County street light poles and locations. Successful Proposer shall be prepared to post a bond to cover the cost of removal of equipment.

Silicon Valley Metro Connect is willing to remove any and all equipment required by the SAMCAT and the participating Entities of Wireless Silicon Valley. Metro Connect will include a bond, upon award, for an amount equal to the cost of deployment services for the largest municipal deployment as a guarantee to cover the cost of the removal of equipment.

8. Describe your financial model for the construction and operation of the network, including how your business model will support periodic equipment refreshes.

Our financial model envisions a wide range of financial resources and operating revenues that will fund the capital and operating expenses of the network. The Municipal Service Provider model draws on profit and public benefit non-profit driven resources as described in multiple elements in this proposal. The model gives a wide range of choices in provisioning and operating the network. Individual Entities will have a menu of options offered to them that will allow them to choose a capital model tied to their level of commitment to network municipal usage. This level of commitment will directly correspond to the pricing structure offered to the entity. A high level of commitment will correspond to lower cost financing and lower pricing for municipal applications. Conversely low commitment to network usage will shift network financing to private capital sources via payments through individual and commercial subscriptions. In either case Silicon Valley Metro Connect will compliment network commercial revenue sources with public benefit services funded by corporate sponsorships, individual philanthropy, and foundation/government grants The technology of the network will be refreshed and kept current though an allocation of network operating expenses. Our business model is designed to support equipment refreshes through the technology refresh aspect of all equipment leasing.

Technology Refresh Includes the following elements:

Technology Refresh Clause/Technology Migration program. The agreement will include this key commitment to ensure protection against obsolescence. It is a guaranteed trade in by which aged equipment is replaced with updated equipment, per a schedule established by constant oversight of equipment performance, local conditions and emerging technologies.

SmartNet. Cisco SmartNet Maintenance provides free software upgrades on hardware. New features and releases may be downloaded towards continued currency and efficiency.



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9. Discuss your advertising policy as it relates to the types of advertising sponsors allowed.

Azulstar plans to use advertising in two ways:

First to offset the costs of the Free service. Users will be required to view up to a single 30 second high definition “TV Commercial” prior to accessing both the Free or Kids networks. Once they are authenticated onto the network, they will not see additional ads.

Second, Azulstar will enable 3rd party Advertisers to rent a BSSID and provide advertising specific services. Providers can rent space on either a portion (minimum 10 APs) or across the entire network. For example, Coca Cola could rent a BSSID called “Drink Coca-Cola” and provide related material, games or other interactive content to end users.

In both cases, Azulstar will adhere to a set of standards for the ads, meeting standards similar to those of broadcast television and radio which are regulated by the FCC. Additional standards will be placed on ads run on the Kids network (e.g. no alcohol, tobacco, etc.)

3.3.4.2 Technical Approach to Work Requirements This Section addresses and describes in detail how the features and capabilities of the proposed solution will meet the requirements and specifications articulated within this RFP. Proposers are required to respond and provide answers to their capability and extent of being able to meet each of the specifications stated in Sections 2.2.

2.2 Work Requirements

2.2.1 Network Specifications

The following specifications represent minimum standards that the proposer’s solution (System/network) must possess in order to achieve this RFP’s objectives and goals, as outlined in Sections 2.1.1, 2.1.3, and 2.1.4. The System is expected to be an enterprise-class design capable of meeting, and preferably exceeding the minimum standards proposed below.

However, the Wireless Silicon Valley Entities reserve the right and are prepared to consider alternative solutions and counter proposals.

The Successful Proposer must design a System that is robust, fault tolerant, responsive, provide high-throughput, and capable of withstanding constant and heavy use from a variety of users. Although the current technology has limitations for high availability at the network edge, the System will need to support diverse groups and their equally diverse requirements and needs. The mission-critical customers such as Public Safety (Fire, Police) and First Responders will require at least 99% uptime; fault tolerant with high availability System/network. Proposer’s will be asked to comment on the uptime characteristics of their proposed system design and implementation. Additional consideration and points will be awarded to Proposers able to demonstrate specific expertise in fault tolerant and highly available backhaul design.



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The System must include a broadband wireless network that provides coverage to the Wireless Silicon Valley entities and shall meet the following requirements:

2.2.1.1 Open Service Provider Network

The Successful Proposer team should be composed of an owner for the physical network assets and a minimum of one, preferably more, Service Providers.

Fair and Equal Access: It is the desire of the Wireless Silicon Valley Entities that the System will be open to multiple Service Providers (SPs) on a fair and equal basis.

One of Silicon Valley Metro Connect’s strengths is that it is a 100% open, wholesale network platform. There are no plans to commercialize retail Internet access or VoIP directly over the network. Instead, discussions are occurring with multiple 3rd party partners to initially provide these roles. Unlike the original “local loop”, by not offering a retail service, Metro Connect does not and will not compete directly with SP partners, rather it supports them and profits when they profit.

There are limits to the number of virtual SPs that can offer a specific service within any given vertical service. In some cases technology will be the limiting factor, (e.g. number of SSIDs broadcast) while in other cases it will be more practical for support reasons. (e.g. a service provider must have onsite staff to support a primarily hardware based service, such as automated meter reading)

Multiple SP: The Wireless Silicon Valley Entities envision an Open Service Provider Network in which multiple SPs can compete to deliver services and content to retail subscribers (citizens and government end users).

This is the model being offered. 100% Wholesale Internet access and VoIP. It is hoped that end customers across market segments and verticals will have at least two virtual providers and likely many more. It is also deemed that the pricing and usage be flexible enough to allow service providers sufficient levers for product/service differentiation and innovation.

Non-Blocking: The Wireless Silicon Valley Entities expect that the System will not exclude access to any Internet content, throttle or block any network ports, with the exception of network security incidents and public safety applications such as police, fire, etc.

As a direct result of the technology being used and the model chosen, Azulstar wholesales many different levels of service offerings, including Free, a VOIP only, public safety, business class, and more. This is done for two reasons:

To enable lower cost pricing and innovation for a specific vertical service. For example a provider can offer a mobile Wi-Fi phone service and pay <$10 for a “line”.

To allow the network to provide true QoS over municipal Wi-Fi and prioritize for things like homeland security.



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Wholesale Access: The Wireless Silicon Valley Entities anticipate that Service Providers, (SPs) and Content Providers (CPs) may acquire wholesale bandwidth or peering access to the System to support innovative content or applications.

Azulstar intents to provide bandwidth as an option to all service providers. However, the network is setup to provide full peering for providers to either co-locate servers or optionally rent space on the IBM Blade Servers.

Innovative Ideas: The Committee is seeking innovative ideas and suggestions from Proposers as to how to ensure that the System is truly open to multiple SPs and CPs.

Azulstar believes that the only way to ensure a truly open system is to operate it in a wholesale fashion. Metro Connect can only be successful if SPs and CPs are happy and successful. The involvement of an NPO also enables enforcement of this issue through high levels of transparency for government involvement.

Customer Support: SPs and CPs will be responsible for marketing services using the System, providing tier-one customer service and technical support, subscriber billing, and other similar services. SPs and CPs may contract with the Successful Proposers or other 3rd party for these services.

Metro Connect offers SPs and CPEs options for customer service, billing, CPE provisioning and Laptop Leases. SPs and CPEs are responsible for marketing their own services, including use of vehicles such as the Free advertising portal.

2.2.1.2 Backhaul Tier

Definition:

The Wireless Broadband Network Backhaul Tier will provide point-to-point and/or point-to-multipoint service to fixed locations within the Wireless Silicon Valley entities.

It is anticipated, though not mandatory, that technologies like Fiber Optic Cabling and high speed broadband wireless technologies will be likely candidates to serve as the backhaul for the Wireless Broadband Network provided to the Wireless Silicon Valley entities. However, the Wireless Silicon Valley entities are open to other designs and technologies that vendor(s) would propose.

Since the selected vendor(s) will operate the network, the Wireless Silicon Valley entities leave it to these firms to design, develop and document the technologies used in their proposals. It is also the expectation of the entities that the vendor(s) will propose a standards based, interoperable solution wherever possible in their response to this RFP.

The Backhaul must serve the fixed connectivity needs of the Wireless Silicon Valley entities, their residents and businesses (see Section 2.2.1.2 for more information). Services will include both commercial and residential fixed internet connectivity via point-to-point and/or point-to-multipoint solutions.



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The System must have a robust backhaul layer that interconnects all the subscribers and nodes in the Wireless Broadband Network (see Section 2.2.1.2) back to the Point of Presence (PoP). This backhaul layer should exhibit the following characteristics:

Standards-based: It is expected, though not mandatory, that the backhaul layer may include Fiber Optic Cabling Cabling and high speed broadband wireless technologies. To achieve the desired backhaul layer line-of-sight coverage, tower space to place base stations may be required in many instances.

The Wireless Silicon Valley entities prefer solutions that are based on open standards to maximize interoperability and minimize costs.

Proposers proposing proprietary backhaul layer designs and technologies must provide substantiating documentation providing the reasons that non-standards-based equipment was proposed.

Fixed Wireless Offerings: The Successful Proposer is encouraged to provide commercial and residential fixed Internet directly using the backhaul layer.

Bandwidth: Multiple bandwidth offerings should be supported. See Section 2.2.1.2 for more details.

Highly Available: Service for customer applications (see Section 2.2.1.2) should be reliable and highly available (at least 99%). Oversubscription must not affect the service requirements of any premium services customer. The Proposer is requested to provide details how their solution can overcome oversubscription problems.

Aggregation to PoP: Connectivity from base stations to the PoP can be achieved through wired or wireless solutions, as long as it is carefully architected to remove single points of failure.

Equipment: The Wireless Silicon Valley entities prefer standards-based commercial-level technologies; products and methodologies that are readily available and appropriately certified (see Section 2.2.1.2 for more information on equipment).

WiMAX RF technology will be deployed, utilizing Cisco and Alvarion products. Other vendor products will be incorporated as the need arises.

Metro Connect will supply standards based equipment for a critical backhaul, mesh networking, and CPE products.

Metro Connect will utilize the WiMAX technology for backhaul and for Public Safety will utilize 4.9 GHz, when applicable.

Upstream service for streaming server to server for specific pre-qualified service provider agreements. Backup network service to campus and or multiple facility users for agency and or enterprise groups.



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2.2.1.3 Wireless Broadband Network Tier

Definition:

The Wireless Broadband Network Tier should provide wireless services to end users and devices. This could include a network that uses a mix of technologies, including Wi-Fi, cell phone-based, low speed and other technologies as is appropriate for the application. Wireless Broadband service is required for outdoor wireless coverage anywhere within the 35 Wireless Silicon Valley entities. Interior areas of buildings may bring in outdoor signals through the use of additional Customer Premises Equipment. The Wireless Broadband Network will provide fixed, nomadic, portable, and ideally mobile service throughout the 35 Wireless Silicon Valley entities.

Standards-Based: The Wireless Broadband Network is envisioned to use standards based wireless broadband technologies. It will consist of sufficient wireless broadband commercial-grade equipment to service outdoor users anywhere within the 35 Wireless Silicon Valley entities. Wi-Fi equipment should be Wi-Fi Forum certified, using the IEEE 802.11 standard.

The Cisco products that comprise the offering are both FCC and Wi-Fi certified.

These Standards-based solutions excel in the following conventions:

802.11i

802.1x authentication, including EAP-SIM, EAP-PEAP, EAP-FAST, EAP-TLS, EAP-TTLS, Cisco LEAP

Hardware-assisted AES, WPA, Temporal Key Integrity Protocol-Message Identity Check (TKIP-MIC) encryption

VPN passthrough

IPsec, L2TP

Support Multiple Devices: The Wireless Broadband Network will offer blanket outside wireless coverage for users of Wi-Fi equipped devices (802.11b or 802.11g), including but not limited to, desktop computers, laptop computers, Personal Digital Assistants (PDAs), smart phones, and unmanned devices. Cell phone based services and other technologies may also be specified where the Proposer feels they offer advantages.

The proposed Wireless Broadband Network is Wi-Fi certified, and any standard based 802.11b or 802.11g client will be able to connect to the network.

Backhaul (see Section 2.2.1.1): The outdoor wireless broadband network equipment will ideally be backhauled to the Successful Proposer’s California-based PoP .

The existing infrastructure will be utilized in providing the Backhaul for the Entity Cities and Agencies. The final design will be determined after the Site Survey and Study of existing infrastructure, upon award of the RFP.



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Bandwidth: In a Wi-Fi network, the wireless broadband network radios will accept full speed 54 Mbps wireless associations from nearby clients unless IEEE 802.11b connections to the same radio are occurring.

The Cisco products that comprise the offering will support full client connect speeds as outlined in 802.11g and 802.11b.

Please refer to Azulstar’s table below for expected throughput.

Bandwidth should be at least 11 Mbps, whenever a client radio is within the coverage area.

Metro Connect, The Wireless Network System, will accept full speed wireless associations for 802.11b/g or 11Mbps and 54Mbps respectively, with limitations defined by the client users’ wireless capabilities. Typically the client user speed of association in a coverage is limited by the user antenna type, link (LOS) path obstructions, and or condition/type of client users wireless equipment, and with the understanding that not all wireless products being equal in their RF capabilities.

For more details on bandwidth, please refer to Section 2.2.5

Highly Available: The System should be highly available for all classes of users, supporting at least 99% uptime for the Wireless Broadband Network of the System.

Cisco’s truly distributed system is the foundation for the high availability networking and built-in redundancy that compliments Silicon Valley Metro Connect’s Shared Infrastructure Architecture methodology. Its automatic self-healing architecture leverages the IETF standard LWAPP protocol to ensure high availability. (Note: That the IETF adopted LWAPP as a standard in Jan 2006.)

A wireless controller failure will be detected at the AP by the loss of LWAPP heartbeat packets. The AP will then try to connect it with other controllers that are part of the mobility group. The AP will retain its last channel and power setting, so when connectivity to a new controller is achieved, it will immediately begin providing service. The new controller will then (over time) rebalance the network to reflect the loss of the primary controller and/or capacity by changing channel and power settings of the APs and actively load balancing clients to achieve the best possible system performance. Redundancy is provided via the network and this eliminates the single point of failure due to software crash, power failure, and other catastrophic outages that single box or Master/Slave type systems cannot overcome.

When the failed wireless controller is restored, the APs that have the failed controller listed as “primary” will gradually move their control connection back to that switch when such a change will not affect service to any clients (basically, when no clients are associated with the AP – it will move its control connection back to the preferred controller).



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Equipment: For the Wireless Broadband Network, the Stakeholders prefer equipment that delivers performance at or above the level of the Wi-Fi standard known as 802.11g, which operates in the 2.4GHz frequency band (See Section 2.2.1.3 for more information on equipment). When other technologies are proposed the performance must be specified.

The Cisco products that comprise the offering will support full support of 802.11g and 802.11b and Wi-Fi.

Coverage: Any individual using a device containing an integrated/built-in IEEE 802.11b/g (Mini PCI) radio or non-integrated/external card (PCMCIA, USB, etc.) shall be able to receive acceptable signal and mostly uninterrupted service in the outdoor coverage area. Reasonable indoor service should be available; though additional equipment may be required (see Section 2.2.2 for more information on coverage). The Wireless Broadband Network Coverage Area shall at minimum cover the participating communities and entities listed in Section 2.1.4.1. Uninhabited areas may be excluded by mutual agreement during final negotiations.

In the case an individual using an integrated 802.11b/g client card, the user will receive acceptable signal and mostly uninterrupted service in the coverage area.

Excluded Areas. There may be areas within the service territory that want to be excluded from coverage permanently or at certain times. For example, a university or a corporate campus. Some hotels, convention centers, and businesses may want assurances that the signal will not penetrate their buildings, or cause problems during events. Successful Proposers should be prepared to identify such areas and accommodate their needs. The cities, counties and other participants reserve the right to deny access to certain sites if they may cause problems for existing equipment.

The system will have the ability to deny, limit, or shut down service to an area as necessary. We endeavor to minimize any RF interference issues.

2.2.1.4 Equipment Requirements

Commercial Grade:

The equipment selected by the Successful Proposer, whether base stations, standard bridging access points, proprietary or open-source mesh radios, panel-based radio switch solutions, or another method of providing wireless broadband and IEEE 802.11 service, should be commercial-grade fit-for-purpose and meet all local and state requirements in terms of safety.

The equipment should be chosen after taking into consideration environmental factors specific to the area, e.g., average rainfall, urban and forest density.

All outdoor equipment must support adverse weather conditions, like rain, snow, humidity, strong winds, and extreme cold and heat. It must operate well in ambient temperatures in the range of -40 Celsius to +50 Celsius.



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All outdoor equipment should be compliant with IP56/NEMA 4 dust and water ingress ratings.

The equipment must incorporate protection and resilience against power surges from the electrical grid or from lightning.

The Cisco Aironet 1500 Series access points are commercial grade and are both IP66 and NEMA 4X compliant. Their operating temperature is 40 to 55°C (-40 to 131°F). They are resistant to winds up to 100 MPH sustaining and up to 165 MPH gusts.

It complies to the following regarding immunity:

ANSI/IEEE C62.41

EN61000-4-5 Level 4 AC Surge Immunity

EN61000-4-4 Level 4 Electrical Fast Transient Burst Immunity

EN61000-4-3 Level 4 EMC Field Immunity

EN61000-4-2 Level 4 ESD Immunity

EN60950 Overvoltage Category IV

Mounting Alternatives:

The equipment should be mountable in different assets/locations like walls, rooftops, and poles.

Metro Connect’s deployments will be architected to maximize efficiencies in the design of individual networks by using key resources and existing facilities in each environment to host and/or support active APs. Metro Connect will implement various methods for propagating broadband throughout the coverage area using: pre-existing infrastructure, engineering low-impact, environmentally or aesthetically sensitive support structure, and when necessary or a benefit to the local mandate deploying new multipurpose infrastructure as well as involving local residents and businesses for greater community involvement. The deployments will include examples such as:

i. Utility Pole ii. Street Lamps iii. Traffic Signals iv. Existing Towers v. Commercial Buildings vi. “Tower on Wheels”

Metro Connect is willing to be extremely flexible in locating equipment to ensure aesthetically pleasing deployments as long as network connectivity can be maintained.

2.2.1.5 Non-intrusive, Interference & Aesthetically Acceptable

Non-Intrusive:



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The equipment shall be designed and mounted in such a way as to not hinder the operation of existing services. Equipment must be mounted and configured to remain in compliance with the Federal Communications Commission regulations regarding the use of radio spectrum and interference. Network owner shall be responsible for the identification, selection, and coordination of appropriate frequency/bands. Also, the network owner shall cooperate with and assist others with the identification and resolution of radio frequency interference

Interference:

The Proposer will agree to install, maintain, and operate its equipment in a manner which does not interfere with the operation of Proposer’s and any other users’ properly operated communication equipment at the Site. Prior to installation of any of Proposer equipment, Proposer shall, at its own cost and expense, be responsible for conducting any interference and compatibility testing necessary to determine the compatibility of Proposer’s, and any existing users’ equipment. A qualified third party electrical engineering firm that is reasonably acceptable to Proposer, SAMCAT and the Wireless Silicon Valley Entities shall conduct any such testing. Proposer will cooperate with SAMCAT and the Wireless Silicon Valley Entities and any existing users to resolve any interference resulting from the operation of Proposer’s, any existing users’, and equipment of SAMCAT and the Wireless Silicon Valley Entities. If such interference cannot be promptly resolved, in spite of the fact that all parties are operating within their duly assigned frequencies and in accordance with FCC rules and regulations, then Proposer agrees, at its own cost and expense, to take such action as is necessary to eliminate the interference and to cease operation of its equipment until the interference is eliminated, except for brief tests necessary for elimination of the interference.

All interference claims shall be settled in accordance with the then prevailing rules and regulations promulgated by the FCC.

Metro Connect will work with SAMCAT and the Wireless Silicon Valley Entities, to resolve new or existing RF interference that may be associated with the deployment of the Metro Connect wireless system, per the prevailing FCC regulations.

It is highly recommended that Silicon Valley Wireless and the entity cities and agencies agree to form a Wireless Review Committee for all outdoor non-licensed band RF users within the coverage boundaries to minimize the need for in the field RF testing for interference, and to be proactive in detecting potential RF interference issues. This would include the issuing of user permits for outdoor wireless signal generators in the non licensed 802.11b/g and 802.16e (and revised annually for updates, per the FCC new regulation releases for non-licensed users), tracking by permits of the longitude, latitude, and height above MSL of the RF transmitter antenna (RF radiator), type of antenna (compass point for directional antenna), gain and beam width, and estimated output power as measured by VSWR meter and or as defined by RF review committee for client software based wireless testing tools (e.g., NetStumbler for 802.11b/g). The RF Review Committee would issue an operator permit to the qualifying user along with annual permit renewal. This RF Review Committee’s work could be contracted out for local economic development, within the entities/agencies coverage area.



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Aesthetically Acceptable:

Network owner, whenever possible, shall use existing radio towers and common structures when designing and installing the System’s radio equipment. All equipment (antennas, radios, base stations, etc.) that are mounted to buildings shall be concealed, hidden, or camouflaged as to not negatively impact the appearance of such buildings and whenever possible shall not be visible to the public.

Metro Connect’s deployments will be architected to maximize efficiencies in the design of individual networks by using key resources and existing facilities in each environment to host and/or support active APs. Metro Connect will implement various methods for propagating broadband throughout the coverage area using: pre-existing infrastructure, engineering low-impact, environmentally or aesthetically sensitive support structure, and when necessary or a benefit to the local mandate deploying new multipurpose infrastructure as well as involving local residents and businesses for greater community involvement. The deployments will include examples such as:

vii. Utility Pole viii. Street Lamps ix. Traffic Signals x. Existing Towers xi. Commercial Buildings xii. “Tower on Wheels”

Metro Connect is willing to be extremely flexible in locating equipment to ensure aesthetically pleasing deployments as long as network connectivity can be maintained.

Radiated Signal and Electric and Magnetic Frequency (EMF) Concerns:

Successful Proposers must ensure that their equipment complies with Federal Communications Commission (FCC) regulations concerning radiation limits (OET Bulletins No. 56 and 65). Proposals should describe how they will respond to questions and concerns raised by members of the community on this matter.

Metro Connect has selected manufacturing partners that 1) have a vested interest in the wireless community and are members in good standing with the standards committees, 2) have an RF technology understanding of the EMI and RFI issues, under FCC and IEEE, and 3) manufacture equipment enclosures that meet or exceed the NEMA standards for EMI and RFI interference issues.

As the first level of standards compliance, IBM’s Procurement Product Safety Review Board engineers perform a certification compliance review of products purchased for programs. They test and ensure that the products meet or exceed the UL, FCC, IEEE/ANSI, etc standards. IBM and partners for manufactured products are members and certified for ISO14001 certification. This ISO certification reflects a commitment to environmental regulatory compliance, both for the product manufacturing and end user safety.



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Community concerns are understandable with respect to introducing RF interference emissions in the work and home environs. However, it is our position that any and all RF equipment that is proposed by Metro Connect meets or exceeds the FCC Standards for OET 65, with reference to OET 56.

Metro Connect will work with the community and investigate all claims regarding potential EMI/RFI. Metro Connect when presented with information that the deployed RF equipment is producing EMI/RFI in violation of the FCC and or standards groups, will work to remedy the EMI/RFI issue.

2.2.1.6 City, County, Private Assets

In most cases, the cities and counties that are participating in the Wireless Silicon Valley project own the street light and traffic light poles in their communities. Exceptions to this would include street light and traffic light poles on major streets designated as state highways (such as El Camino Real) which are owned by CalTrans and power poles owned by Pacific Gas & Electric (PG&E).

Access to or use of City, County, and private assets beneficial to the network owner for use during implementation must be negotiated separately from this Request for Proposal (RFP). Examples of such assets include:

Street Light Poles (SLP)

Traffic Light Poles (TLP)

Schools

Building Roof-Tops

Structures / Facilities

Rights of Way

Towers

Water Tanks

Access to or use of any utility services (power, telephone, cable, etc) and charges resulting from the use of those services are the responsibility of the network owner. The network owner should also describe their plans to provide security of and payment of power for their wireless broadband network devices. The network owner should also describe their plans to remove such devices when they are either a) no longer needed as part of the network or b) if the network provider is no longer providing these services at the end of the term of the agreement with the Wireless Silicon Valley entities.

The Wireless Silicon Valley entities are willing and expecting to assist the successful vendor(s) in obtaining access to these assets as part of facilitating the successful deployment of the Wireless Silicon Valley wireless broadband network.



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Silicon Valley Metro Connect, through its partners, will address the needs of municipalities and other Wireless Silicon Valley Entities. Azulstar has created a detailed method for creating a valuation for the utilization of municipal assets. These will be presented to each entity and then negotiations can occur regarding how they will be either paid or swapped in lieu of other services granted to the Entities. This process will begin as soon as the bid is won. SeaKay will also play a role in negotiations with universities, hospitals and other non-profit entities to guarantee their participation in asset utilization.

Silicon Valley Metro Connect will enter into negotiations with PG&E regarding guaranteeing power to the equipment that is hung. Security arrangements should be handled in a formulaic manner with the municipalities along the same lines that they protect other municipal assets such as street lights and traffic signals.

Metro Connect will also commit to remove any and all equipment required by SAMCAT or the Silicon Valley Wireless Entities. There will be a bond posted representing the cost of deployment for the most expensive municipal deployment for this specific use.

2.2.2 Coverage Area and Minimum Connection Rates

The Wireless Silicon Valley entities are expecting the Proposer’s System/network to provide full wireless broadband coverage of the area of the 35 participating Wireless Silicon Valley entities. However, the entities recognize that absolute, 100%, coverage may not be realistic.

The proposed Wireless Broadband Network/System should be designed and implemented in a manner that 95% of the geographic area of the participating entities should be able to connect and perform optimally and that 99% of the geographic area of the participating entities should have a minimum connection rate and throughput.

The optimum network performance and mobility capabilities are provided below. It is presumed that enhanced services will cost more, but the goal is to provide the maximum speed possible at the basic level that provides everyone with a good experience and supports a sound business model.

RFP responders are free to recommend any class of wireless service in their response. The Wireless Silicon Valley entities favor the following service types:



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95% Area Coverage 99% Area Coverage

Minimum

Connection Rate

Minimum Throughput

Mobile Connection

Minimum Connection

Rate

Minimum Throughput

Mobile Connection

Outdoors Basic 11 Mbps 256 Kbps NA 1 Mbps 128 Kbps NA Enhanced 54 Mbps 1 Mbps NA 24 Mbps 512 Kbps NA

Indoors(1) Basic 54 Mbps 2 Mbps NA 36 Mbps 1 Mbps NA Enhanced 54 Mbps 5 Mbps NA 36 Mbps 2 Mbps NA

Government

Basic 54 Mbps 1.5 Mbps Max 30 MPH 24 Mbps 1 Mbps Max

15 MPH

Enhanced 54 Mbps 4 Mpbs Max 50 MPH 24 Mbps 1.5 Mbps Max

20 MPH Public Safety(2)

Basic 54 Mbps 1.5 Mbps Max 30 MPH 24 Mbps 1 Mbps Max

15 MPH

Enhanced 54 Mbps 4 Mpbs Max 50 MPH 24 Mbps 1.5 Mbps Max

20 MPH

(1) May or may not require CPE. Proposer must specify equipment and performance.

(1) With Department of Justice and California Law Enforcement Telecommunications System (CLETS) security.

Standard WiFi (802.11b/g) coverage will be available outdoors and within the outer walls/windows of buildings within Urban areas of the network. Directional antennas and High power WiFi adaptors/CPE may be used to improve connection strength within buildings. In highly rural areas, outdoor directional antenna and CPE with Power over Ethernet is required. CPEs and antennas are provided by Cisco as well as other manufacturers.

Cisco indoor repeaters (e.g. Cisco 1100, 1200) will be used to provide additional network coverage within key buildings across the valley.

No Antenna Directional AntennaUrban Areas - Outdoor/Mobile 95% >99%Urban Areas - Indoor 25% 97%, >99%*Rural Areas - Outdoor 5% <10%, >75%Rural Areas - Indoor <2% 5%, >75%*

*Outdoor mounted directional antennaAll numbers assume 100mW client with good Rx Sensitivity

2.2.3 Authentication and Authorization (Security)

The System shall provide mechanisms to support Authentication and Authorization (AA) for access and resource. AA is a vital part of the security and function of the network.

The System shall support controlling and logging access to the network:



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Consumer authentication

– Basic service: Acknowledgement

– Premium services: http and/or https sign-on via Remote Authentication Dial-In User Service (RADIUS) standard system

The system will require a username and password for the use of the network. The resulting login success screen can be customized to indicate the service and time on line. The system will also track the time the customer uses the service, any changes to the service, and the number of bits used.

Authorization to grant or block resources based upon credentials and/or location

– Connection type;

The login screens can be customized to be http or https. When a customer access’ the network the first time they will be presented with a welcome screen that depending on the service will require a username and password, signup, or helpful information on using the network. The Authentication and Authorization system can refuse or grant connectivity to a user based on RADIUS attributes associated with a user’s account that define the connection type, current status, and compliance with the Terms and Conditions regulating the use of the service.

– Service; bandwidth, quality of service, VLAN access

The Authentication and Authorization system will control the service, bandwidth, quality of service and VLAN of the customers’ connection. These are controlled by RADIUS attributes passed to Cisco’s controllers and appliances.

– Provide additional level(s) of secure data transmission

Consumer / network security will be based upon 802.11i standards or superior

Cisco’s Access Points support 802.11i (WPA2) to encrypt traffic from the customers CPE or Laptop to the Access Point. For customers that don’t have equipment that support 802.11i we will also support WPA.

In addition all the communication across the wireless network will be AES encrypted to ensure all customers data is secure. Secure VPN tunnels can also be used to further secure communications for city government and public safety applications.

Prevent “Spoofing” of network logons in hot spots by unauthorized users

The Cisco Controller based architecture has built in Rogue AP and Rogue Client detection. Thus any AP that does not belong on the network will not be able to attach to the network.

Provide effective protection from damaging Denial of Service attacks, viruses and other similar threats



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The network architecture provided by the Cisco Controller has built in Intrusion Detection System (IDS) that will detect excessive interference and unusual user activity. With this built in IDS, the Controller can signal to the network operator and also shut down the offending client and affecting other users.

Automatic authentication of wireless broadband consumer premise equipment (CPE). CPE is configurable within the AA systems to be provisioned with appropriate bandwidth, quality of service and access to proper network(s).

The Authentication Authorization system is customizable to allow CPE to be automatically authenticated with a defined service, bandwidth and quality of service.

However, customers are able to Auto provision their services once connected to the network regardless of the equipment used. The customer can choose the service level, bandwidth, payment method and see current account status. The customer’s traffic will then be processed based on the service choices they made.

Azulstar will also supply our wholesale providers with a tool to configure pre-negotiated and approved CPE devices and test the connection. In this manner the customer will be able to purchase a CPE and self configure their services quickly.

2.2.4 Continuous and Centralized Network monitoring / performance management

Proposers must include a comprehensive solution for the monitoring and management of the System.

This solution must provide, at a minimum, support for the following aspects:

Continuous, Centralized Management and Monitoring

The System must be centrally managed and monitored at all times (24X7X52), including:

Graphical representation of all the physical and logical elements of the System

Graphical console can be used for alerting, monitoring, and troubleshooting by technicians

Support for remote management and distribution of updated, patches, and policies to all components from a central location.

Metro Connect engineers can use Cisco WCS Software to perform wireless mesh planning, configuration, and management. Using WCS Software network managers design, control, and monitor wireless mesh networks from a centralized network operations center. With the Cisco WCS Software, Silicon Valley Metro Connect administrators have a solution for RF prediction, policy provisioning, network optimization, troubleshooting, user tracking, security monitoring, and WLAN systems management. Graphical interfaces make wireless LAN deployment and operations simple and cost-effective. Detailed trending and analysis reports make Cisco WCS vital to ongoing network operations.



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SNMP is supported (up to V3) on the WLAN controller for management. Some of the feature and functions supported by SNMP includes: Inventory, Port settings, AP WLAN setting (BSSID, P2P blocking and more), DHCP config, Interface config, Trap status, Spanning Tree, Link Aggregation, and more. For a complete list of SNMP and MIBs supported, please see: http://www.cisco.com/cgi-bin/tablebuild.pl/4400_series_Wireless_LAN_controller

Proper Tools

The NOC must have the tools to monitor all aspects of the System in real-time, with the tools that will be available to maintain the health of the System.

Logs and Reports

Pertinent information will be logged, such as who is connected to which node, the amount of traffic any client is transferring, System bandwidth utilization, failed login attempts, etc.

This information must be readily available to System management at all times.

Designated personnel of the Stakeholders must have access to reports and statistics on the entire System and its use.

Automated reporting is expected, outlining both the state of the equipment (operational and non-operational elements) as well as the full log of customer support issues (no connectivity, low signal, slow speed, blocked ports, etc.), component utilization.

– Total bandwidth and client (number of users) reporting is sought.

– Support for granular statistical reporting is very desirable.

Proactive Capacity Planning, Modeling, and Reporting

– Overall System ‘health’, also by Regional/Geographic Overlay

– POP

– Network Backhaul

– Wireless Broadband Network

– Service Models Use and Consumption

In- / Out- of-Compliance with Service Level Agreements

Alarm and Error Management

Support for error/fault prediction, prevention, and correction capabilities. The network devices must be able to send alarms to a central management station and monitoring personnel. Whenever possible, self-healing capabilities are highly desirable to keep the System running healthy. The solution must be able to isolate defective components in order to keep the rest of the System operational.



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Support for Simple Network Management Protocol (SNMP) industry standards.

Identify and remove abusive nodes and/or consumer

– Rogue Access Point or Base Station

– Denial of Service Attacks

– Attempts to continuously capture/use excessive bandwidth

– Failed and failing equipment

Silicon Valley Metro Connect’s network administrators can use the Cisco Wireless Mesh Networking Solution with access to dynamic, system wide RF management, including a host of features for smooth wireless operations, such as dynamic channel assignment, transmit power control, and load balancing. A single graphical interface is used for system-wide policies, including VLANs, security, and QoS.

Silicon Valley Metro Connect’s engineers can also use Cisco WCS Software to perform wireless mesh planning, configuration, and management. Using WCS Software network managers design, control, and monitor wireless mesh networks from a centralized network operations center. With the Cisco WCS Software, Metro Connect administrators have a solution for RF prediction, policy provisioning, network optimization, troubleshooting, user tracking, security monitoring, and WLAN systems management. Graphical interfaces make wireless LAN deployment and operations simple and cost-effective. Detailed trending and analysis reports make Cisco WCS vital to ongoing network operations.

Below are just a few of the features of the WCS Software that are key to wireless mesh deployments:

Manage multiple Controllers

Detail mesh, neighbor and link information

Histograms of SNR, Noise Floors etc

Identify, avoid RF interference

Optimize the coverage area

7 day temporal link information

Identify and eliminate the coverage holes

Identify defective equipment correct for coverage holes by equalizing coverage from adjacent AP’s.

Identify and mitigate Rogue devices (AP, Base Station, Ad-Hoc Client, etc.)

The following is a sampling of the protocols available for monitoring:

SSHv2

SNMPv3 (GET and SET FOR ALL SETTINGS)



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Syslog

SNMP Traps

A local log viewable through the CLI

IBM has further information regarding this issue:

Scope of Work for Operational Support Services

The OSS will perform branded Tier 1 call center services in support of the Silicon Valley Wireless Network. Metro Connect will accept inbound end-user telephone calls to the Metro Connect Call Center 24x7x365. Metro Connect will supply the network operator with a Call Center telephone number for use for end-user related calls. The Call Center provides Level 1 end-user related technical support and addresses customer service issues such as difficulty with sign-up, SSID configuration, log in difficulties and password resets. Metro Connect also provides network operator support to the network operator/service provider during regular business hours.

If the end-user has other questions or his or her questions are outside of the scope of the Call Center, the Call Center staff will direct end-users to the Provider to obtain their answers. Call Center calls will be logged with information on call center tickets including open and closed tickets as well as new user tickets.

The major sub tasks are:

Setup and provision of a branded toll free number

Support calls from end users relating to:

– Technical Assistance

– End user sign-up assistance

– End user WiFi Card Assistance

– End user SSID Configuration

– End user Log-in Issues

– Problems connecting due to Network Outage Notification

– Questions regarding Location Specific Coverage Issues

– Services & Locations

Customer Care will log in trouble tickets and provide reports which include:

– Call Center Tickets

- This report will help to determine which of the Silicon Valley Wireless venues are generating calls, and the average length of time that the Customer Care agent needs to solve the end-user’s issue. You will also see the number of tickets for a venue that the agent escalated to your support.



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– Closed Tickets

- This will return a listing of tickets that have been closed, created by the Customer Care group for the date range you choose.

– New User Tickets

- If the caller does not have an existing account with you, they are classified as a New User. These tickets do not attach themselves to an End-user record and so will be found only under the New User heading.

– Open Tickets

- This will return a listing of tickets that are still open, created by the Customer Care group for the date range you choose.

– Open Tickets (All)

- This will return a listing of tickets that are still open, created by the Customer Care group.

– Open/Closed Tickets

- This will return a listing of all tickets created by the Customer Care group for the date range you choose.

Technical Support:

Basic WiFi card driver help

The Metro Connect Call Center will attempt to determine if the end-user has a working WiFi Card that is locating a Wireless Signal by using guidelines set for the most common types of WiFi Cards.

SSID configuration

The Metro Connect Call Center will verify what the correct SSID is for the location that an end-user is accessing. The Metro Connect Call Center will attempt to verify that the end-user has the correct SSID set in their Network Connection, using a basic guideline developed for the most common operating systems, and the most common WiFi cards.

Login difficulties

The Metro Connect Call Center will review with the end-user the correct format for the username on the log in pages. The Metro Connect Call Center will attempt to verify that the correct settings are enabled in the end-user’s browser, and verify that the end-user is not using security software that may be blocking access.

Network outage notification

The Metro Connect Call Center will email a notice to the network operator if they are unable to ascertain that a location is functioning. This notice will be sent via the Metro Connect WiBOSS



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system using the trouble ticket system and only after three instances have been received, by the Metro Connect Call Center, on the same issue from the same location. If a network operator is going to be taking a location offline or otherwise is aware of a location not functioning, it is their responsibility to contact Metro Connect’s Call Center of this outage.

Location specific coverage issues

The Metro Connect Call Center will verify the Location details of the Hotspot that the end-user is accessing, and will direct the end-user to any specific coverage Location that is listed on the Metro Connect directory.

E-mail

The Metro Connect Call Center will provide the end-user with the settings needed to send and receive email over a wireless connection using the most common email programs.

If end-user has any other questions, hey will be directed to the network operator/service provider to obtain their answers. All end-user questions will be directed to the network operator/service provider via an email.

Basic Support

General questions regarding Service & Locations:

The Metro Connect Call Center will answer general questions about how WiFi Service works. For example, “Do I need a wireless card” or “How do I use the service,” or “Is my connection secure?” The Call Center will access the network operator/service provider’s sign-up page to answer questions about service. The Call Center will also verify for the caller where service is available by accessing the Metro Connect directory.

New account sign-up

The Metro Connect Call Center will encourage the end-user to access the network operator’s sign-up pages to create a new account. The Metro Connect Call Center will determine which sign-up pages to use based on the phone number dialed into by the end-user. The Metro Connect Call Center will only sign-up users that can get to the login page (either by re-direct or entering the direct URL), but are having problems with the sign-up process itself.

Password changes

The Metro Connect Call Center will reset a password on an existing end-user’s account.

Usage and roaming questions:

The Metro Connect Call Center will relay any information that they have available to them via the Web Interface regarding the end-user’s historical usage.



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If end-user has any other questions they will be directed to the network operator/service provider to obtain their answers. All end-user questions will be directed to the network operator/service provider via an email sent by the Metro Call Center.

RF Management

Support for intelligence to auto detect and configure wireless devices (i.e., Wi-Fi nodes, WiMAX base stations and CPEs) and to be able to report to network management the state of radio frequency quality and potential interference.

Deployment of the Cisco Aironet 1500 Series allows Metro Connect to design and architecture for scaling bandwidth to large outdoor coverage. It is ideally suited for metropolitan networks and is very effective in rural communities. Cisco’s Aironet 1500 Series can be deployed with zero-configuration of the mesh APs enabling rapid delivery of wide area coverage. Intelligent wireless routing based on the Adaptive Wireless Path Protocol creates a wireless mesh infrastructure that dynamically optimizes the network routes and self-heals from interference or outages, while the Cisco Radio Resource Management software optimizes radio parameters for client access. These automated capabilities allow Metro Connect to provide cost-effective deployments and on-going maintenance.

RF Interference Detection

Support for RF interference detection via triangulation and intelligent algorithms to find the approximate location of the source of interference is highly desirable.

Cisco Outdoor Wireless Mesh Networks have self-monitoring and self-healing mechanisms enhancing Silicon Valley Metro Connect service delivery and management. As well, Cisco WLAN controllers increase mesh/WLAN capacity, spectral efficiency, and performance without administrative intervention by performing the following tasks:

Optimizing the capacity of all APs in the WLAN by ensuring that each is assigned to the channel that best supports 802.11 operation at the physical location of that AP. This includes minimizing interference from outside sources and other APs.

Provides automatic, methodical load balancing for the mobile devices. The Cisco WLAN controllers analyze all of the wireless clients among the APs that can service those devices and selectively load balance client devices. This minimizes the contention for, and waste of, the available bandwidth at each AP.

2.2.5 Bandwidth and Service Level Agreements

2.2.5.1 Quality of Service (QoS)

In order to support delay-sensitive applications, such as Voice over Internet Protocol (VoIP), Voice/Video over wireless, and mission-critical applications, such as Public Safety, First Responders, the System/network must provide mechanisms to ensure Quality of Service.



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The following characteristics are mandatory for the Backhaul and desirable for the Wireless Broadband Network:

Ability for network managers and SPs to:

Setup rules: How different traffic types are managed and routed throughout the System

– Elements to control as needed:

Guaranteed bandwidth

Latency

Jitter

Metro Connect can provide a wireless network design and deployment that will provide for QOS for Guaranteed Bandwidth, Minimal Latency, and jitter to insure quality voice, video and data throughput for mission critical and base applications.

Cisco uses different methods of setting up delay-sensitive applications over the Wireless Broadband Network. The Cisco Aironet 1500 APs support 802.11e and WME (Wireless Multimedia Enhancements) on the wireless side. Also, on the network side, the Cisco APs through the Controller use 802.1p where 8 different 802.1p priorities can be mapped into an 802.11e access categories.

Latency and Jitter is managed throughout the network and will be dependant on network topology. Each hop within the Cisco Aironet 1500 adds about 2 ms in delay. Overall the network will be designed so that the roundtrip network delay is less than 100msec.

Prioritization of Packets: Support for mechanisms to prioritize packets System-wide, by

– Application type

– User type

– Service level

As stated above, the Cisco Aironet 1500 supports both 802.11e and 802.1p on the network. With these settings the network operator can prioritize packets based on application type and user IP address and determine what type of service is to be offered.

Dynamic Bandwidth Allocation: Support the ability to temporarily increase the bandwidth for pay-per-view service types

– streaming video

Currently, to increase bandwidth on a specific application type for temporary periods of time is a manual intervention by the network operator. Cisco is actively working with customers and internally to automate these types of services to enable dynamic bandwidth allocation. Cisco



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believes that this type of ability is software-only driven and would most likely not require any hardware changes.

Customizable Connection Time-outs, Ports, and Protocols

Customizable connection time-outs, ports and protocols are all supported within the network as long as these types of customization are encapsulated within an IP packet. Typically, these customizations are setup within Radius as part of the authentication processes between the user and the network.

2.2.5.2 Service Level Agreement (SLA) per Service Model

The following types of Service Level Agreements (SLAs) should be supported in the System:

SLAs between the Wireless Silicon Valley Entities and service providers

An SLA will be established between Silicon Valley Metro Connect and each SP/CP that will offer services over the network.

SLAs between service provider and each service model

SLA will be required for each Service Model to be offered by a particular SP.

SLAs between service provider and individual customer

SLA will be required for between Service Providers and individual customers. An example of the Azulstar SLA for residential WiFi access is attached and named Azulstar Service and Licencing Example.

Metro Connect will adhere to RFP entities requirements for SP/CP providers and will maintain a level of SP/CP for diversity of users and communities of interest.

Metro Connect will allow all qualified SP/CP providers access, with responses to the following, and with the concurrence of Silicon Valley Wireless and State/County/City Government:

1 - Meet or Exceed ‘Harms Issue’ (ie adhere to download limitations, number of SP/CP providers will not exceed the available bandwidth of the network, non-evasive diagnostics only, SP/CP traffic will NOT harm the network, content conforms to industry standards, etc).

2 - Proof of Financial Responsibility for All Incurred Cost (i.e. Bond, Insurance, YTD financial records, etc.)

3 - Meets or Exceeds Access T&C’s Response (i.e. free of lawsuits, agreed upon cost tables for users, prior detrimental operation issues cleared, no issues on database security, agree and upholds no fee to users for basic services, escalation procedure for client and Metro Connect, meet operations center requirements, Allow Policy Control by Metro Connect for Emergency First Responder, legal content, defend own legal challenges, sustained compliance with industry and PUC standards, etc.).



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Service expectations between end-customer and service provider will have pass-through expectations (requirements) to the Wireless Silicon Valley Entities. These requirements and their support/resolution must be identified. Proposers will provide their best level proposal for customer service. SAMCAT and the Wireless Silicon Valley Entities will negotiate the details with the finalist Proposers.

RFP responders are free to recommend any class of wireless service in their response. The Wireless Silicon Valley Entities favor the following service types:

1. Basic Outdoor Wireless Service Wireless Service

2. Enhanced Outdoor Wireless Service Wireless Service

3. Indoor Wireless Service

4. Government Enhanced Service

5. Public Safety Enhanced Service

The following minimum SLA requirements are NOT complete and should be used only as reference samples.

Usage Model Service Type

Customer Service – In

Person

Network Availability

Network Performance

Response Time

Repair Time

Escalation Process

Basic Outdoor Wireless

M-F 8:00 AM 5:00 PM PST

At least 99% uptime

Max 256K Min 128K

Best Effort

Best Effort Proposer

Enhanced Outdoor Wireless

M-Sat 6:00 AM 9:00 PM PST Max 1 Mbps

Min 512 Kbps 2 hours 24 hours Proposer

Indoor Guaranteed Wireless

Government Wireless Services

Public Safety Wireless

Automated customer service by website and telephone self-serve will be available at all times.

In-Person service may include on-line chat services.

For Government and Public Safety classes of service, Proposers should describe what level of service users can expect in the event of an emergency when their traffic has priority.

Azulstar plans to offer a wholesale only Internet access service. It has defined 6 classes of service that it sells over the networks. These are:



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Level Usage Network Priority Security Traffic Allowed Network Avail Customer Service Response TimeA Public Safety Licensed 1 WPA/WPA2 All* 99.99% 24x7 IBM Help Desk TBDB Government Agency Unlicensed 2 WPA/WPA2 All* 99.9% 24x7 IBM Help Desk TBDC VoIP with QoS Unlicensed 3 WPA/WPA2 UDP 99.9% Provided By SP 2 HoursD Premium Unlicensed 4 WPA/WPA2 All* 99% Provided By SP 2 HoursE Best Efforts - Unlicensed 5 Open Limited 98.5% Provided By SP Best EffotsF Best Efforts - Kids Unlicensed 5 Open Limited, No Adult 98.5% Provided By SP Best Effots

Typically, most client connectivity issues can be resolved with a power cycle of the radio equipment. End users will contact their SP for support. At any time, a public safety officer can contact an IBM professional at the IBM help desk for non-application problems. Depending on the nature of the problem, an IBM representative will attempt solve the problem via telephone (working with Azulstar staff as required). If necessary, an Azulstar Authorized Support Technician can provide onsite support, 24x7 as required.

2.2.6 Reliability / Redundancy

One of the most important factors for the success of the System will be its reliability. The Successful Proposer is expected to architect a solution with high levels of reliability and redundancy in mind. Customer “down-time” is to be kept to a minimum during planned and unplanned outages.

The System should include:

Fault Tolerance: Mechanisms to mitigate and/or eliminate single points of failure for all key components of the System

In the event of an access point failure, wireless LAN controllers automatically adjust power on adjacent access points to cover the area where the failed access point provided service. In the event of an individual controller failure, access points automatically find a backup wireless LAN controller to keep wireless service available. Cisco wireless LAN controllers can be deployed in an N+1 redundant topology, allowing enterprises and service providers to scale their wireless networks while knowing that they are protected from both hardware and software disruptions. The Cisco 4400 Series supports redundant power supplies provides for system operation even if a power supply fails.

Uptime: Guaranteed availability

See Chart above

– At least 99% for the Backhaul

Azulstar expects 5 Nines of reliability on its WiMAX class + fiber backbone.

– At least 99% for the Wireless Broadband Network of the System.

See above chart. Azulstar expects a 98.5% availability on the Free service. This is due to the Open (no security) and Best efforts nature of the network. Other networks that use security and/or licensed bands deliver significantly higher bandwidth than this.

– At least 99% for the Point of Presence



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Silicon Valley metro Connect will have two, geographically separated POPs, each of which expects to have 99.999% reliability.

Mean Time Between Failure (MTBF): The System should be designed with components with appropriate MTBF to meet the required availability

Metro Connect will provide the components for a robust and for high MTBF hours of operation.

Cisco Components are key networking equipment with MTBF of :

– Aeronet 1500 AP is 230,000 hours

– Aeronet 6500 is 300,000 hours

– Aeronet 7600 is 7 years

Emergency Power Backup: The System must include emergency power backup for Backhaul equipment on towers, as a secondary source of power, for at least eight (8) hours. Additional consideration will be given to solutions that have secondary source of power throughout the System. Highlight the locations and/or components that have emergency power and the backup duration.

The use of Emergency Power Backup is planned, depending on the service to be provided. Depending on the nature of the application being served, Silicon Valley Metro Connect can provide an 8 hour battery backup or a battery backup/solar solution, such as those provided by Alfa technologies. In the case where the network will not be used for any public safety or homeland security applications, Emergency Backup will not be included.

PoP Backup: Internet connectivity backup. Multiple peering points with redundant links should be part of the System

Internet connectivity backup will be with multiple links that will provide more than adequate bandwidth and redundancy for the system. The key advantage of the Municipal Service Provider Model, is the nonprofit side can utilize the educational digital network for enhanced redundancy, for the educational internet network requirements.

As the system is a wholesale system, providers can bring their own bandwidth or use that supplied by Azulstar. In either case, Azulstar plans to ensure that each NOC is served by at least 2 different providers with hot swap capabilities between them and different technologies (e.g. satellite) between them.

Within the main NOC, Azulstar will have redundant backup equipment for all components within the NOC/OSS. All of this is configured in a hot swap capability.

Redundant Paths:

– Redundant paths to Point of Presence

All backhaul will be able to fall back on either of the 2 NOCs.

– Redundant paths in the Backhaul backbone



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All backhaul will be able to fall back on either of the 2 NOCs. Each wireless backhaul NODE is part of multiple overlaying wireless SONET rings, each of which has redundant path. No single point of the Backhaul will have a single point of failure.

– Redundant paths in/to Wireless Broadband Network nodes (if applicable)

All backhaul will be able to fall back on either of the 2 NOCs.

Self-Healing: Capabilities to automatically fix or isolate faults and configuration issues on the Wireless Broadband Network and Backhaul elements to keep the System operational and minimize the impact of a failure

– Support for self-reconfiguration of network paths in case of equipment failure

Metro Connect will provide a robust network design, with multiple radio link capabilities for Backhaul and Broadband wireless connectivity, with redundancy of critical network components and the RF path radios to be self configured in the event of a failure, or damaged, for a self-healing network.

In the event of an access point failure, wireless LAN controllers automatically adjust power on adjacent access points to cover the area where the failed access point provided service. In the event of an individual controller failure, access points automatically find a backup wireless LAN controller to keep wireless service available. Cisco wireless LAN controllers can be deployed in an N+1 redundant topology, allowing enterprises and service providers to scale their wireless networks while knowing that they are protected from both hardware and software disruptions. The Cisco 4400 Series supports redundant power supplies provides for system operation even if a power supply fails.

Please refer to the attachments for the 1500 Series Access Point and the Wireless LAN Controller for more details.

RF Interference Detection: Support for detections of RF interference and reconfiguration/detection of possible interference-free channels.

From a ‘system wide’ perspective, there are several important aspects in making the right RF topology decision to ensure the health of the network. These include understanding and reacting to the presence of both 802.11 interference and non 802.11 noises. In the 2.4GHz band (access) the system can react to both 802.11 interference and noise in real-time and optimize the system around those events automatically. Metro Connect’s architecture also focuses at limiting the number of hops between APs and their individual links to the primary backhaul point of presence to the Internet.

2.2.7 Scalability / Expandability / Capacity

The System is expected to grow (vertical) and expand (horizontal) rapidly based upon phased deployment throughout the Silicon Valley as well as overall increased usage and demand. Thus, the System shall exhibit the following characteristics:



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Scalability: The design should allow for scalable growth to increase coverage areas, and to support additional users, capacity, and functions throughout the contract term. This is critical given that specific, future subscriber and/or public access applications are not defined in the RFP

Peering Points: Support the creation of multiple network “peering points” that enable multiple Service Provider PoPs to be directly interconnected within the System, which results in achieving and maintaining the proper service levels

Expandability (Addition of Capacity): The System needs to be able to quickly and easily handle increased demand whatever the reason

– Additional geographic coverage

– Increased amount of users

– Other drivers increasing bandwidth demand; new customers, new services, additional features, etc

Growth: The System’s reach needs to be able to grow over time and by demand

– Planned growth

– Unplanned growth

The Silicon Valley wireless network will be architected for the system to be scaled for specific users, communities, applications, public safety, and access for all. The design will incorporate the expansion plan and or growth potential for Cities and Agencies, and have a high degree of adaptive capability for innovative technology solutions. The capacity will be inclusive of the end users requirements and capabilities for the applications being offered from SP/ISP to run in a functional manner for all users, with policy control being implemented for all users to have a equal access to managed bandwidth.

2.2.8 Segmentation of Network Names – Set Service Identifier (SSID)

Multiple Network Names or SSIDs must be supported throughout the System. Each SSID must securely trunk through back to the PoP where it will be routed directly to its intended destination.

All service models, consumers, and customers must be able to share the System securely and simultaneously.

Proposer should identify and describe their recommended SSID and broadcast/non-broadcast segmentation strategy for the System.

Special consideration should be made for the Government Service and Public Safety Enhanced Service tiers.

This restriction should appear in the terms of usage on the Splash and in the appropriate service class Service Level Agreements.



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Cisco WLAN systems support up to 16 SSID’s and 512 VLAN’s per WLAN controller. Each SSID may use a different security mechanism.

2.2.9 Back Office Systems: Operations, Maintenance, and Support Systems

The Wireless Silicon Valley Entities do not wish to identify specific requirements to back office systems’ configuration or operation. However, the Committee expects proposals to include specific information about and preliminary design with a description of the following aspects of System operations, services and functions. Robustness and flexibility are key considerations.

Automatic Call Distribution (ACD) for Call Center

Financial System

Billing System:

– Settlement (with support for multiple SPs)

Per Service Provider

Per Account

Connect time

Data Sent

Data Received

– Capacity for Tiered Billing Rates

– Authentication Repository

– Network Utilization

Human Resources

– Employee Training

– Employee Security Bond

Customer Service System:

– Help Desk / Trouble Ticket / Resolution / Escalation

– Customer Repository

– Service Level Agreements

– Network Provisioning

– Assets / Inventory / Parts Management



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RADIUS-based support

– Network Authorization

– Services Access

Other systems needed to support the rest of the technical specifications and requirements, as outlined in Section 2.3.

– Splash page

– Agency Information Placement

Typical Call Center Support and Outsourcing Services for NOC Operations

IBM Network Outsourcing Services provide managed and integrated networking services for companies or agencies that do not want to operate their own networks or that want to meet the networking requirements of business solutions without applying in-house networking resources.

IBM Network Outsourcing Services uses a total network integrator approach to outsourcing that is vendor neutral and is backed by the financial stability of IBM. When the emphasis is on enterprise networking, IBM can provide all of the elements of a client’s networking environment plus network planning, implementation, management, and operations. When the emphasis is on specific business solutions, IBM can supply and manage the required networking elements such as connections between locations, wireless, dial, and broadband access, network security, and telephony.

With IBM managing the network, Silicon Valley’s users can focus on core business issues or on the business aspects of the new solution, leverage emerging technologies, transfer technology risk, and rely on IBM’s skilled networking professionals to operate the network.

While IBM is a major networking services provider, IBM is a customer, too. In fact, IBM is one of the largest customers of networking technology in the world. We understand how difficult and complex the network world can be from a customer point of view, which gives us a unique perspective on the solutions that we provide.

IBM can deliver a wide range of managed network solutions:

Data networking and management services: Wide and local area networking services, metropolitan area networking services, remote access dial, broadband, and wireless, Internet access (dedicated or end user) services

Voice networking and management services: Long distance, in-bound 1-800, calling card, audio, video, and web conferencing, cellular, wireless, and paging services, PBX management, voicemail systems.

IP communications services: Network convergence, voice over IP, IP telephony, IP contact center, video over IP



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Network outsourcing integration and management services: Services to plan, design, optimize, and integrate networks, services to operate and manage networks (configuration, problem, capacity, performance, and change management, monitoring, service level management and reporting), help desk services, vendor management, vendor billing review and audit, consolidation, and billing recovery services.

Network security services: services to protect network integrity, e.g., intrusion protection, identity management, access control, policy management

Flexible contracts and periodic assessments allow us to adapt the network to meet the changing needs of clients.

IBM Network Outsourcing Services are available in the Silicon Valley.

2.2.10 Desirable Network Characteristics

The Committee understands there are limitations of fully supporting high-speed roaming capabilities and mobility. Additional consideration will be afforded solutions with following roaming capabilities:

Seamless Roaming: Support seamless in-motion consumer’s Wireless Broadband Network usage throughout the 35 Wireless Silicon Valley entities, transitioning between multiple Service Providers.

See answer below.

Persistent Session: Ability for consumers using wireless broadband equipment to maintain “session-level” persistence while the device is in motion; e.g. Seamless Roaming.

See answer below.

Continuous Connection: This roaming capability, although not mandatory, is highly desirable, and if implemented must be supported with no interruption to applications running on the device.

Metro Connect will provide for persistent, continuous connections, with roaming for node to node wireless connectivity. The Cisco wireless network supports roaming for any client on the network. Clients can roam between the wireless AP’s while communicating continuously with other clients on the same network. The IBM WebShpere Everyplace Connection Manager – WECM, will provide for seamless delivery and transfer of wireless users from network to network without the need for re-authentication or interruption of service. Using cross-network roaming, service providers can deliver and sell WiFi, in conjunction with GPRS, 2G, 3G and packet radio access. Customers can maintain session integrity, optimize their costs and transmit confidential data regardless of their location.



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Additional consideration will be afforded solutions which support Supervisory Control And Data Acquisition (SCADA) interfaces and/or industrial human machine interfaces (HMI). These include, but are not limited to, the following devices:

Automated Parking Meters

Automated Traffic Signs and Signals

Webcams

Utility meters

Monitoring equipment attached to pumps, water towers, vessels under pressure, etc

The acquisition of telemetry information for minimal bandwidth requirements can be provided for on the wireless network, for parking, meter reading, intelligent traffic management, tank farms, door/gate alarms, machine interfaces, etc. The WEBcam video requirements can be managed through packet caching at the node level for updated video streams and or other remote site information, by media content control at the edge of the network, again to minimize bandwidth requirements for non-mission critical applications.

Additional consideration will be afforded solutions which support Radio Frequency Identification (RFID) tags, Global Positioning System (GPS), and Mobile Tracking Systems (MTS).

Metro Connect will provide for RFID sensor reading of tags, GPS/MPS/MTS, for value add intelligent traffic management. We also encourage the use of shot sensors that can be used to determine the location and type of gun fire. House arrest monitors for city/county wide GPS tracking of an individual released for work duty and or in home incarceration. Individual Healthcare monitors for outpatient monitoring in the community. We would like to discuss other potential applications for the wireless network for Public Safety and convenience of community users. We feel the utilization of the features will afford the city or county a decided operational cost savings for the prisons, jails, and community hospitals, and with the end user/individual covering the cost of the monitor and management of the system.

2.2.11 Network Architecture and Solution Design Requirements

The Committee recognizes that the Proposer will not develop a Detailed Design for the proposal. The Proposer is expected to include with their proposal a Concept Design of the System.

This Master Plan must include the following aspects:

Declaration and description of all Assumptions

The critical assumption is that Metro Connect and the Wireless Silicon Valley Entities will work together to get the final working design for the benefit of all parties going forward. The individual assumptions will be written to the 40-plus specific entities in the Wireless Silicon Valley Network program, in the negotiated MOU/DOU or Statement of Work- SOW.



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Network Hierarchy Overview

– Core

– Distribution

– Access

Connectivity, aggregation, and backhaul

The network overview hierarchy is central to the final design of the Silicon Valley Wireless network. See Attachment SV Wireless Network Concept Section 2.2.11 for a conceptual view for the Silicon Valley Committee to review.

Standards and Common Off The Shelf (COTS) Technology

Metro Connect solution design will incorporate standards for best practice in the infrastructure design, and best of breed in products for COTS.

Planning

– Expansion

– Growth

– Upgrade / Refresh

The Silicon Valley Metro Connect team will provide the latest products and solutions for public access and public safety, with the realization that technology refresh will be an ongoing process, much like the maintenance program for the network. The refresh program is not on a schedule, but will be based on future technology releases that truly warrant refreshing the wireless network technology. Expansion of the network is paramount to growing the portfolio of solutions that can/will reside on the network and for a growing coverage area. This will allow for more users on the network, as they are essential to the long term viability of the network.

Radio Network Design:

– Pre-installation site acquisition

– Site survey and Spectrum Analysis

Radio Frequency use

Radio Frequency allocation

– Propagation modeling

– Terrain, weather, man-made structures, buildings, trees, lakes, etc

– Determination of quantity, type, location and configuration of all equipment



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Silicon Valley Metro Connect will provide for the field survey and tools to perform the proper RF survey, signal propagation testing, line of sight LOS link testing and management of the RF frequencies for allocation on the network. The deployment of the wireless network will be performed with pre-staged equipment/components configured for the specific site for the installation.

Approach and Methodology

– Structured Processes

– Management

– Change Management / Change Control

Typically an overview model would utilize the city and county fire hydrant engineering diagrams for a mean average placement of the wireless nodes, as the hydrant spacing is typically 300-400 foot radius. The management and control of changes will be provided on the successful acceptance of Metro Connect as the RFP winner.

Templates, Diagrams, and Documents: Description of key blue prints, diagrams, and documentation that will be created.

Integration of Elements: Integration and management of all elements of the System.

Wireless Silicon Valley Entity Participation: Expectations for Wireless Silicon Valley Entity participation in the design and implementation processes.

Business Continuance (BC) and Disaster Recovery (DR): Approach to incorporation of BC and DR capabilities in network design.

Silicon Valley Metro Connect recognizes the unique challenges and complications inherent in bringing wireless technologies to the Silicon Valley with multiple terrain characteristics and varied landscape. Our estimate of 25-35 APs per square mile is an average estimate gleaned from precursor site surveys conducted throughout the Silicon Valley coverage area. These surveys considered varying weather conditions and the multiple simultaneous microclimates for which Silicon Valley is well known.

It is understood that thorough testing and evaluation will be required concurrently with deployment in order to determine optimal access point concentrations and specific placement. Such decisions will take all factors into consideration – physical, commercial, and political – in determining a deployment scheme that will effectively attain the objective of ubiquitous coverage.

Areas which prove in practical, yet varied, test situations as requiring additional access points will have additional access points enabled.

Incremental costs for additional equipment to stretch and enhance coverage are easily accommodated in the overall model. The model remains solid in terms of capacity and service



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delivery, with no change to timeframe or effectiveness should AP deployment occur at a 2x or even 3x multiple.

Cisco’s production capacity, and Metro Connect’s planned installation have great depth and are capable of approaching this project aspect at higher multiples within the same timeframe if necessary. Further, use of existing public benefit assets allows the deployment phase to initiate at far lower cost levels than seen with other provider models, decreasing overall risk and allowing more cost effective achievement.

Cisco’s Technology Refresh clause, a key component of the lease/financing package offered by Cisco, is a generous yet realistic way of doing business as it ensures maintenance of a best in class network for many years into the future.

It should be clearly noted that the nature of developing technologies in this space makes costing out a fixed and single deployment irrelevant, as the technology industry refresh is typically a maximum of 3 years on wireless components.

The network must maintain flexibility and relevancy through both comfort and crisis, and must become an essential part of the fabric of Silicon Valley, a reliable and known element which grows and develops with and for its residents.

2.2.12 Installation and Deployment Rollout Requirements

2.2.12.1 Project Manager / Management

The winning RFP responder team must provide a Master Project Manager, (referred to as the Program Manager or PM) as the central point of contact for both the network owner installation and service provider(s) team.

The PM is responsible for the identification and management of resources and dependencies whether they be people, physical assets, financial or otherwise.

The PM is responsible to for the master schedule covering the network installation and service provider(s). The PM is responsible for the management and allocation of resources for the installation and the coordination of these resources for each municipality participating in the development of the wireless network.

Silicon Valley Metro Connect will provide an individual(s) (“Project Manager”) to provide direction and control of project personnel, and to establish a framework for project communications, reporting, procedural and contractual activity. The major sub tasks are:

1. Review this SOW, and any associated documents, with the Silicon Valley/SAMCAT Project Manager.

2. Coordinate and manage the activities of project personnel.

3. Maintain project communications through the Silicon Valley-SV Wireless Network Project Manager.



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4. Establish documentation and procedural standards for the development of this project.

5. Prepare a project plan at the onset of this project for performance of this Statement of Work. The project plan will define tasks, schedule and responsible person(s) or organization(s) for each milestone.

6. Conduct weekly project status meetings.

7. Prepare and submit monthly Status Reports.

8. Review and administer the Project Change Control Procedure with the SV Wireless Project Manager.

2.2.12.2 Project Schedule

The PM is responsible for the development of a complete (Master) project plan and continuously maintaining the schedule for the complete roll-out of the project. The PM is responsible to provide status updates on a regular basis.

The project plan will be developed with the assistance of SAMCAT and the Wireless Silicon Valley Entities participating in the project.

The project schedule for design, implementation, and go-live activities shall be aligned and coordinated such that they are time and cost efficient.

Project Schedule will be developed with Wireless Silicon Valley and SAMCAT, utilizing MS Project Scheduler or equivalent.

Estimated Start Date = XXXX, 2006 Estimated End Date = XXXX, 2007

Reasonable effort shall be made to keep the schedule dates intact.

Metro Connect shall not be responsible for delays or additional requirements imposed by any government agencies, labor disputes, fire, unavoidable casualties, or unforeseen conditions.

2.2.12.2.1 Milestones

The PM is responsible to clearly identify major milestones and their planned completion dates for the project. On-track, On-schedule, and On-budget information and status of overall project and next-step milestones will be included in regularly scheduled update meetings.

Milestone schedule items will be developed with Wireless Silicon Valley and SAMCAT.



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2.2.12.2.2 Geographic priorities

The PM is responsible to clearly identify the geographic priorities of the installation in the project plan. Input and suggestions from SAMCAT and the participating municipalities shall be solicited as due process of developing the geographic priorities.

Geographic priorities schedule items will be developed with Wireless Silicon Valley and SAMCAT.

2.2.12.2.3 Detailed Phase-by-Phase

The Master Project Plan and implementation schedule shall be organized into multiple, possibly concurrent, phases.

The PM is responsible to provide a detailed plan and schedule for each logical phase. The plan for each phase must be kept up to date, along with the roll-ups into the Master Plan. On-track, On-schedule, and On-budget information and status of overall project and next-step milestones will be included in regularly scheduled update meetings.

Detailed Phase by Phase schedule of items will be developed with Wireless Silicon Valley and SAMCAT.

2.2.12.3 Request Resources

The PM is responsible for the identification of resources external to the winning RFP team. The PM is responsible for the timing and scheduling of external resources according to the lead-time(s) provided by their organizations. Such external organizations may include, but are not limited to:

City

County

Private

Service Providers

Subcontractors

Metro Connect PM will be responsible for scheduling all project tasks and coordinate lead times.

2.2.12.4 Identify and secure available Public and Private assets

SAMCAT and the other participating entities with work with the winning RFP team to identify assets and secure agreements necessary for the build-out of the wireless network. Known sources of assets are cities, counties, Silicon Valley Power, the City of Palo Alto Utilities, Pacific Gas & Electric, and CalTrans. The following list contains the kinds and type of assets required (but not limited to) the build-out of the network:

Public assets:



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– Street lights

– Posted Signs

– Library, Fire, Police, and Government facilities

– Right-of-ways

Private facilities, towers, property easements

Local utilities provider(s) to access and use:

– Easements

– Electrical power and Telephone

Metro Connect will work with Wireless Silicon Valley Entities and SAMCAT to identify and secure utility and assets for the project rollout.

2.2.12.5 Co-existence and non-interference with existing wireless infrastructures

The RFP winning team acknowledges that a wireless network using unlicensed spectrum must co-exist with other users of the same spectrum. The RFP winning team’s wireless network signals must be clean, meaning that it will not interfere with other licensed radio services. The RFP winning team agrees to quickly identify, cooperate, and work to resolve interference complaints in both the unlicensed and licensed spectrum caused or experienced by their equipment. The following bulleted list contains, (but not limited to) common types of interference:

Unlicensed Radio Spectrum: Same, near, in, and harmonic radio frequency bands of unlicensed radio frequency bands

Unlicensed Radio Spectrum, (Wireless Networking): Where one or more channels are occupied by a pre-existing wireless network service

Licensed Radio Spectrum: Registered public, private, commercial, government, amateur, military, experimental, public safety, etc.

Metro Connect will work with other users in the unlicensed and licensed spectrum to resolve issues of RF radio spectrum.

2.2.12.6 Adherence to regulations

The winning RFP team agrees to adhere and abide by the regulations in the geography or municipality where the installation of the network occurs. The following list contains common regulations, (but not limited to those) found in a given municipality:

Building code

Permits



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Fees

SAMCAT and the participating entities will collaborate on the development of a standard agreement for permits, fees, and access rights for all participating entities.

Metro Connect will work with Wireless Silicon Valley and SAMCAT to identify and develop standard agreements for permits and fees, and access rights for all participating entities.

2.2.12.7 Implementation deployment statistics and reporting

The winning RFP team’s PM is responsible to provide monthly and quarterly reporting of the progress of the installation and performance statistics of the network as each phase becomes operational, and on an on-going basis after deployment.

Services and service model usage

Detailed network performance data

– By service type

– By service model usage.

Current challenges and issues that may or are causing impact to:

– Project schedule

– Consumers

– Physical network

– Delivery of service / service models

Metro Connect upon winning the RFP, will provide a PM for the tasks identified in RFP section 2.2.12.7.

2.2.12.8 End User License Agreement (EULA) & Privacy Protection

Proposers will be required to provide a copy of the End User License Agreement (EULA) and any End User Privacy Protection policies they employ with the response to the RFP. SAMCAT and the Wireless Silicon Valley Entities will evaluate this information when rating the responses to the RFP.

See Attachment Azulstar Customer Service Level Agreement.

2.2.12.9 Sale or Transfer of the Agreement

Neither the winning Proposer nor any person may, sell, transfer or assign the agreement for the Wireless Silicon Valley Wireless Broadband Network without the prior consent of SAMCAT and the Wireless Silicon Valley Entities. No change in control of the winning Proposer shall take place without the prior written consent of



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SAMCAT and the Wireless Silicon Valley Entities. The term “change of control” is not limited to majority stock ownership, but includes actual working control in whatever manner exercised.

In no event shall a sale, transfer, assignment or change of control be approved without the transferee becoming a signatory to the Agreement with SAMCAT and the Wireless Silicon Valley Entities for the Wireless Silicon Valley Wireless Broadband Network and assuming all rights and obligations thereunder, and assuming all other rights and obligations of the transferor to the City including, but not limited to, any adequate guarantees or other security instruments required by the Agreement.

The Agreement may not be transferred if SAMCAT and/or the Wireless Silicon Valley Entities determine that the winning Proposer is in noncompliance with the Agreement unless an acceptable compliance program has been approved by SAMCAT and the Wireless Silicon Valley Entities. The approval of any transfer, sale, assignment or change of control pursuant to this provision shall not be deemed to waive any of the City’s rights to subsequently enforce noncompliance issues related to this Agreement even if such issues predated the approval, whether known or unknown to SAMCAT and the Wireless Silicon Valley Entities.

There is general agreement for this provision. The only mitigation is regarding Azulstar, a privately held company. If there were to be any acquisition, merger or other type of major corporate event, Wireless Silicon Valley and SAMCAT would be kept abreast of the developments in an appropriate manner and time.

There should be no reason for any of the other 3 entities in Silicon Valley Metro Connect to make any of the changes listed above.

2.2.12.10 Net Neutrality Policy and Plans

Proposers will be asked to describe their policies and plans regarding providing equal access to the Internet and their network for all users of the Wireless Silicon Valley Wireless Broadband Network. SAMCAT and the Wireless Silicon Valley Entities are interested in learning whether each Proposer will be adhering to the concepts of Net Neutrality.

Metro Connect will adhere to the Net Neutrality concept and provide Internet access to all users of the Wireless Silicon Valley Wireless Broadband Network.



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3.3.5 Qualifications and Experience

3.3.5.1 Proposer Capability Proposers must provide a detailed history of their company and/or its partners’ experience in designing, installing and maintaining communication infrastructure, fiber, and broadband IP data networks.

The Proposer must include complete information on all company and partner principals and their experience in these technologies. Proposers shall describe the background of their organization showing products, technologies, professional strengths and abilities that make them qualified.

If a firm intends to have services provided by partners and/or subcontractors, it will be mandatory for the firm submitting the proposal to act as the prime contractor for all service delivery as specified in this RFP.

If the Proposer will be offering certain elements of the project through a subcontract, sufficient information and data with respect to each subcontractor must be provided to demonstrate that it has the requisite experience to perform the function assigned by the Proposer.

Proposals must include the following information of the Proposer and any sub-consultants:

Experience and Qualifications:

1. Total number of years in business, years supplying telecommunications or content services, general scope of services provided, and number of employees and principal areas of expertise.

Azulstar was founded in early 2002 and today employs 28 employees within its offices in Michigan, New Mexico and now California via its resent acquisition of American Mobile Broadband (AMBB).

Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 47,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as:

• IP Communications • Network Security • Wireless LAN • Storage Area Networking • Home Networking • Video Systems • Application Networking Services



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Cisco has been at the heart of many historic changes in technology, and that continues to be true today. Now, at a time when the technology industry is going through a period of dramatic change, Cisco is the market leader in multiple areas, such as routing and switching, unified communications, wireless and security. The company helped catalyze the industry's move toward IP and, now that it is fully underway, the company is at the center of fundamental changes in the way the world communicates.

The IBM Corporation is the world’s largest and leading provider of Information Technology products and services. IBM is a publicly traded company HQed in Armonk, New York with offices in the Americas, Europe and Asia. IBM has over 329,000 employees.

Our commitment to R&D has generated more patents over the past 13 years than the combined total of the next leading 5 organizations.

Over the years, IBM has been a leader in IT communications and networking. Pre network days, IBM’s communication controllers provided connectivity across communication lines and employed the IBM developed SNA protocol. IBM’s Token Ring network for LAN and WAN connectivity was considered an innovative and robust architecture in the early days of Local Area Networking.

Today, IBM directs its expertise towards helping our customers optimize and manage their networks including wireless segments. IBM also consults on securing traditional and wireless networks. We can help secure the City’s WiFi network and ensure that commerce and public safety requirements are met. For example, IBM’s expertise in creating and managing a VPN will allow businesses to have a secure tunnel in which to conduct business with business partners and customers while the City’s police and fire communications will be separate and invulnerable to unauthorized eavesdropping.

As the world’s largest System Integrator, IBM manufactures, markets, & integrates Systems, Servers, Storage, Printers, Semiconductors, and Workstations.

Software includes OS, Information Mgt., Business Integration, Middleware, Commerce, Learning, Collaborative, and Security & Systems Mgt.

Services include but are not limited to Network Design & Mgt., Security & Privacy, Business Consulting, Application Dev. & Mgt., Maintenance, & Outsourcing.

Over the years, IBM has been a leader in IT communications and networking. Pre network days, IBM’s communication controllers provided connectivity across communication lines and employed the IBM developed SNA protocol. IBM’s Token Ring network for LAN and WAN connectivity was considered an innovative and robust architecture in the early days of Local Area Networking.

Today, IBM directs its expertise towards helping our customers optimize and manage their networks including wireless segments. IBM also consults on securing traditional and wireless networks. We can help secure the City’s WiFi network and ensure that commerce and public safety requirements are met. For example, IBM’s expertise in creating and managing a VPN will



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allow businesses to have a secure tunnel in which to conduct business with business partners and customers while the City’s police and fire communications will be separate and invulnerable to unauthorized eavesdropping.

IBM has over 329,000 employees worldwide who are aligned by Industries and product/solution specializations. Within the geographical U.S., IBM has > 250 network professionals who are certified in network design and deployment, Cisco networking HW, and/or wireless technologies. It is difficult for us to identify specific personnel that will be assigned to the Silicon Valley project. The following are representative of the principals and executives who may be involved at various points in the project.

SeaKay

Over the past four years, SeaKay technical staff has been involved in surveying and planning networks, installing wired and wireless networks in more than 50 low-income housing properties across the country. These projects have been done on behalf of low income housing companies such as AIMCO and not for profit organizations such as One Economy. SeaKay’s Community Networks have utilized donated materials, sourced directly from the major corporations or through non-profit distribution channels. Currently, SeaKay is operating a pilot project testing the viability of using interns to staff three Neighborhood Network Centers, located in San Francisco and San Jose.

2. A narrative description and organizational chart depicting the management of the firm’s organization and its relationship to any larger business entity.

Key Management - Azulstar

Tyler van Houwelingen (CEO & Founder) is an honors Electrical Engineer/MBA who worked previously for both Intel Corp. and McKinsey & Company. While with McKinsey, Tyler led rollouts of DSL and VoIP in both Germany and Spain. Tyler is a technology visionary who is a regular speaker and advisor to the government and industry leaders on Muni Wi-Fi and WiMAX networks and services. Tyler is graduated cum laude from both the University of Michigan and IESE International School of Management.

Les Lewis (CFO) was previously responsible for 300 persons while running a $60M business unit within Shape Corporation. Les has over 35 years of experience across all facets of business and holds 2 patents in the automotive field along with a degree in business administration/accounting.

Dave Tapscott (CTO) has over 20 years experience across nearly all facets of networking. His focus throughout his career has been on bringing reliable cutting edge technology solutions to end users. Dave spent the last decade successfully developing and deploying Voice over IP services as well as creating the wholesale ISP environment for ICG

Keith Rolley (Director of Radio Operations) has built and managed networks with Alltel covering a 500,000 square mile region in New Mexico. Keith has over 25 years of radio network design and deployment expertise across. His experience extends across nearly all mobile and point to point radio technologies.



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Chris Borek (General Manager, Azulstar New Mexico). Chris is an experienced business leader having started, built and operated his own financial services firm. Chris has deep experience working with strategic accounts and driving key initiates into the marketplace. Chris currently commands the operations of Azulstar in New Mexico.

Nick van Houwelingen (Director of Operations). Nick has led the deployments of both the Tri-Cities and Rio Rancho city-wide Wi-Fi networks. He is a qualified electrician and an expert radio technician.

Tony van Houwelingen (President, COO) is an accomplished operational leader. Tony is a master electrician and majority owner of Ottawa Electric, Inc. Tony is the president of both Azulstar and Ottawa Electric and manages 20 persons.

Nick van Houwelingen (Director of Operations). Nick has led the deployments of both the Tri-Cities and Rio Rancho city-wide Wi-Fi networks. He is a qualified electrician and an expert radio technician.

Tony van Houwelingen (President, COO) is an accomplished operational leader. Tony is a master electrician and majority owner of Ottawa Electric, Inc. Tony is the president of both Azulstar and Ottawa Electric and manages 20 persons.

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ORGANIZATIONAL CHART – Q1’2006

Services Operator

Admin / Finance

Network Deployments

Sales & Marketing

Top Management

• Nick V. (Director Network Deployments)

• Keith R. (Radio Ops Manager, NM)

• Brian O (Radio Ops Tech)• Ron V (Radio Ops Tech)• Will (Radio Ops Tech)

• Greg V. (Senior Network Manager)

• Paul S. (Network Manager, NM)

• Mike B. (Tech support)• Oscar F. (Tech support)

• Chris B. (GM NM)• Bryon Paez (Snr

Mngr Azulstar ITS)• John Vargas (Jr

Partner Azulstar ITS)• Glen Storie (Jr

Partner Azulstar ITS)• Lori E. (Customer

Relations Manager)

• Les L. (finance)• Peter V. (Legal

Council)• Wendy M. (Customer

relations, GH)

Board & President

R & D

• Dave T. (CTO)• Marc V. (Head

Developer)• Rad. C.

(Programmer)

• Tyler V. (CEO)• Mike H. (CFO)

• Tony V. (President)Advisors:• Jeff Pulver, Pulver Comm.• Nick Finamore, Engim• Joel Hoffman, Intel• Hendrik Van Der Meer, Intel• Steve LeVeck, Investall



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Key Management – Cisco

John T. Chambers, President and Chief Executive Officer; Brad Boston, Senior Vice President and CIO; Dennis D. Powell, Senior Vice President, Chief Financial Officer; James Richardson, Senior Vice President, Chief Marketing Officer; Charles H. Giancarlo, Senior Vice President and Chief Development Officer, Cisco Systems, Inc. President, Cisco-Linksys LLC; Gregory Akers, Senior Vice President and Chief Technology Officer for Global Government Solutions; Gordon Astles, President, Asia Pacific Operations; Tony Bates, Senior Vice President, Carrier Core and Multi Services Business Unit; Joel Bion, Senior Vice President, Cisco Internet Technologies Group; Susan L. Bostrom, Senior Vice President, Internet Business Solutions Group and Worldwide Government Affairs; Gary Bridge, Senior Vice President, Internet Business Solutions Group; Larry R. Carter, Senior Vice President, Office of the President; Howard Charney, Senior Vice President, Office of the President; Kate D. Camp, Senior Vice President, Human Resources; Chris Dedicoat, President, European Markets; Doug Dennerline, Senior Vice President, US Enterprise Sales Group; Carlos Dominguez, Senior Vice President, US Service Providers Sales Cisco Systems, Inc. ; Wim Elfrink, Senior Vice President, Customer Advocacy; Keith Goodwin, Senior Vice President, Worldwide Channels; Richard J. Justice, Senior Vice President, Worldwide Field Operations; Yasuki Kurosawa, President, Cisco Systems K.K.; Robert Lloyd, Senior Vice President of US and Canada Operations; Clifford B. Meltzer, Senior Vice President, Network Management Technology Group; Angel L. Mendez, Senior Vice President, Worldwide Manufacturing; Gary B. Moore, Senior Vice President, Advanced Services; John P. Morgridge, Chairman of the Board; Paul Mountford, President, Emerging Markets Theatre; Pankaj Patel, Senior Vice President, Broadband Edge and Midrange Routing Business Unit; Ian Pennell, Senior Vice President, Access Business Unit; Joe Pinto, Senior Vice President, Worldwide Technical Support; Randy Pond, Senior Vice President, Operations, Processes, and Systems; Donald R. Proctor, Senior Vice President, Voice Technology Group; Carl Redfield, Senior Vice President, New England Executive Sponsor; Manny Rivelo, Senior Vice President, Worldwide Field Process & Operations; Daniel Scheinman, Senior Vice President, Corporate Development; Jayshree Ullal, Senior Vice President, Data Center, Switching and Security Technology Group; Mike Volpi, Senior Vice President, Service Provider Group and Routing Technology Group.

Key Management – IBM

Brent K. Grotz – Principal National Network Consultant IBM Global Services

Brent K. Grotz is an IBM National Principal for networking services in Public Sector, with over 30 years experience as a networking and systems engineering professional of large scale systems for enterprise, government, service providers and education. Mr. Grotz has extensive experience in consulting, Cisco networking solutions, architectural design, staging and deploying of ATM switching networks, Optical Systems, microwave/wireless broadband and metro LAN/WAN networks, both domestically and internationally. Mr. Grotz provides product and network engineering support for consulting and solution development for IBM worldwide.



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Thomas Yang – Certified IT Networking Specialist IBM Global Services

Thomas Yang is a Certified IT Networking Specialist. He has over 15 years of experience in networking and project management. Mr. Yang is fluent in several Chinese dialects in addition to English. He has lead projects in networking infrastructure, RFID, and wireless broadband. Mr. Yang is certified in Cisco CCNA, CCDA, & Wireless.

Ricky Chan – IT Networking Specialist IBM Global Services

Ricky Chan is a IT Networking Specialist with over 15 years of experience in network consulting and implementation. Mr. Chan has served as a network architect, infrastructure consultant and specialist, as well as a network consultant.

Diana Hage – Director, Mobility, Wireless, and RFID Services IBM Global Services

Diana Hage is Director, Wireless Broadband Services for the IBM Corporation. Ms. Hage is responsible for the growth of IBM’s wireless-related businesses in emerging markets for municipal broadband, RFID and asset monitoring. Prior positions in IBM include Director, Corporate Strategy, where Ms. Hage worked in an incubator unit focused on launching new businesses in high-growth, emerging markets such as Wireless/Pervasive Computing and Life Sciences. Ms. Hage also served as Director, Worldwide Strategy for IBM's Global Services division, and Managing Principal, Financial Services Consulting for IBM Americas.

Diana has over 20 years experience working in the technology industry as a strategist and consultant, and is committed to promoting innovative uses of technology for greater social good. Ms. Hage has an MBA from the Darden School, and a BA in Government and Foreign Affairs from the University of Virginia. Diana is a former San Francisco resident who currently resides in Westchester County, New York.

Key Management - SeaKay

David Fierberg

David Fierberg has more than eighteen years experience managing fundraising and program-related campaigns for nonprofit organizations. He began his career in the 1980s with the Central American Solidarity Movement while focusing efforts on building congressional district-based membership organizations to curtail US aid for the conflict in El Salvador. In the 1990s, David worked in the environmental movement focusing his work on coastal and temperate rainforest protection. His nonprofit experience includes consulting work with membership-based organizations and political candidates in locations from San Francisco to Ukiah to Minneapolis. On an ongoing basis, he is an ESL and American culture instructor for students from around the globe who come for periods of weeks to months for English Language immersion programs.

David holds a Master degree in Nonprofit Administration from the University of San Francisco.



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Anne-Marie Fowler

Anne-Marie has 14 years experience creating effective financial systems and management structures for small to mid-sized businesses and start-ups. She has leveraged her background in accounting, financial analysis, investment management and lending toward creating successful partnerships between for-profit and social benefit entities.

Anne-Marie spent six years in Washington, D.C. in luxury hotel management, accounting and audit for small and mid sized associations, and consulting for political campaign fundraising and special events. In late 1996 she returned to her native San Francisco to pursue graduate study in Accounting and Financial Analysis, and work in investment consulting with two major investment/brokerage firms. Anne-Marie works with venture/startup businesses that seek to enhance their community presence and impact. Anne-Marie has also guided and advised endowments, foundations, and families in the process of estate planning/wealth transfer.

Harold Galicer

Harold Galicer has 25 years in Business Management experience in domestic and international systems. He has a Bachelors Degree in Agricultural Economics from University of California Davis in Agricultural Economics and Business Management and a Masters Degree from California State University in Agricultural Business Management.

Harold has been practicing as a management consultant for 15 years. Management Consulting Services has directed a wide range of activities from multi-million dollar international development projects to startups for small locally based non-profits. Over the years the non-profit practice has grown, focusing on providing efficient cost effective financial and technology solutions.

Robb Protheroe

Robb started working in the Digital Divide and Affordable Housing arena five years ago as a Cisco Community Fellow and Technical Services Manager for One Economy Corporation. His recent work as Academy Development Manager for the Cisco Networking Academy Program led him to found SeaKay and CNS Community Network Service to battle the Digital Divide.

Robb and his business partner Kim Remick won a Congressional Award for their CNS work building computer classrooms in Hunters Point, San Francisco. Robb has a degree in Mechanical Engineering from Carleton University in Ottawa Ontario and became a registered Professional Engineer in 1987.

After 25 years of engineering and manufacturing experience in corporate America Robb is most happy in a start-up environment.

Kim Remick

Since 2000, Kim has been working across the country to help bridge the Digital Divide. Most recently as a Cisco Community Fellow with national non-profit One Economy Corporation and CNS Community Network Service. Kim helped bring Internet access to NNC’s and residents



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in low-income communities that work won a Congressional Award and led to the founding of SeaKay.

He has an extensive background in microwave, telecom and fiber optics from Pacific Bell. He then joined start-up engineers developing telecom equipment at Telecom start-ups and at Cisco Systems.

3. Description of current operations, the number and scope of other projects currently ongoing or set to begin within the next six (6) months.

Azulstar is currently a finalist for networks in Long Beach, California and Mesa, Arizona and has been contracted for the design/build of muni-Wi-Fi projects for the government and large private firms in New Mexico. Other current projects underway include intelligent transportation network design, build, and operation for the Colorado DOT, New Mexico DOT and BMW.

Cisco projects are detailed below. IBM projects are also detailed below.

4. Description of similar work performed involving public-private partnerships, diverse stakeholders, and extensive public processes and participation.

Azulstar

Azulstar’s Rio Rancho, NM network is the nation’s largest and most advanced muni WiFi network and the first to support Voice over IP, Quality of Service as well as seamless mobility to 65mph. The Rio Rancho network also provides 4.9GHz for public safety and homeland security video and (hot spot) first responder connectivity.

Azulstar’s Grand Haven, MI network was the very first city-wide municipal WiFi network in the USA and sets the standard for muni WiFi everywhere. It has been operating commercially since 2003 and has grown to encompass the surrounding cities.

Azulstar’s WiFi intelligent transportation networks in Auburn Heights, Mi and Bernalillo, NM provide leading automakers and the Department of Transportation with a variety of smart transportation applications, include in vehicle broadband communications, traffic signal coordination and remote video counts/detection.

Azulstar is now constructing a high speed intelligent transportation network along with Intel and Cisco for the BMW Corporation in South Carolina. The WiFi / WiMAX network provides connections to/from test vehicles at speeds of up to 170mph.

Cisco

Here are some examples of Cisco’s work world-wide:

City of Adelaide, Australia

City of Austin, TX

City of Baltimore PD, MD



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Chiran Township, Japan

City of Dayton, OH

Dorchester County, MD

City of Everett, WA

City of Forest Grove, OR

City of Fredericton, Canada

Cook County PD, IL

City of Greensboro, NC

City of Jerusalem, Israel

City of Lebanon, OR

City of Madison, WI

Oakland County, MI

Orange County, FL

City of Renton, WA

Upper Merion Township PD

Village of Buffalo Grove

Westminster, UK

UC Berkeley, CA

Atria Canada

PNNL

Con Edision, NY

US Army

Paris Metro, France

Additional information can be viewed in Attachment: Cisco Mesh Customers.

SeaKay

SeaKay is currently staffing and creating curriculum for underserved and senior communities in San Francisco and San Jose. SeaKay technical staff have been involved in designing, wiring and maintaining more than 50 wired and wireless networks nationally for non-profit organizations and for-profit housing developers.

5. Statement whether the Proposer or any corporation or other entity which has a direct or indirect controlling interest in the Proposer or any subsidiary corporation or other entity has:



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a. Filed for bankruptcy or reorganization in the past five (5) years

b. Been suspended or barred from bidding on government (federal, state or local) contracts

c. Undergone any federal audits

d. Had any contracts terminated either voluntarily or involuntarily within the past five (5) years

Neither Azulstar nor its subsidiaries has had any of the above issues. The same can be said for SeaKay.

Financial Qualifications:

1. Provide a narrative description of the firm’s financial capacity and willingness to undertake and complete the project as proposed and to furnish services in accordance with this RFP. Include all required sources of funding for this project.

Collaborative members as a team have the capacity to capitalize, finance, necessary bonding/assurances, and organizational wherewithal to provide the services as described in this response. Sources of financing will depending on the level of commitment of individual entities in the Wireless Silicon Valley to individual network implementations. Our intention is to provide a menu of financing and capitalization options to entities that will corresponding to each service and pricing aspect of the network. The degree that entities are willing to commit to anchor tenancy will have direct impact on their pricing structure. The network also has the capacity to work with Wireless Silicon Valley Entities to use municipal contracts to enable bond finance elements of the network to ensure lowest cost services. Financial options will include, but not be limited to, internal financing structures of the collaborative member organizations, capital contributions from private investors, and bank financing.

2. Provide copies of operating budgets and audited financial statements for the past three (3) years, as well as a copy of the latest Form 10-K filed with the Security and Exchange Commission. If the Proposer has not been in business for the past three (3) years, please indicate that and provide audited financial statements for the years it has been in operation. If a Form 10-K has not been filed with the Securities and Exchange Commission, please indicate that and include copies of the Proposer’s latest quarterly financial reports as well as a copy of the Proposer’s most recent annual report.

Audited Financial documents for IBM and Cisco are available in the Attachments labeled Cisco and IBM Financials. In the interests of conserving resources, we will be providing them in electronic copy only.

3. Provide two (2) bank references with correspondent contact names, addresses, phone numbers and email addresses.

Due to the nature of the entities involved in SVMC, this information, if needed, can be submitted upon request during the interview phase.



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4. Provide any other information not specifically requested above that the Proposer believes to be demonstrative of its financial capacity.

3.3.5.2 Company’s Personnel Qualifications Response to this Section will establish the experience and knowledge of the Proposer’s staff. Proposals must include the following information of the Proposer and any sub-consultants:

1. Provide a professional resume for each of the key personnel to be assigned to the project and their relevant related experience.

Azulstar

Tyler van Houwelingen (CEO & Founder) is an honors Electrical Engineer/MBA who worked previously for both Intel Corp. and McKinsey & Company. While with McKinsey, Tyler led rollouts of DSL and VoIP in both Germany and Spain. Tyler is a technology visionary who is a regular speaker and advisor to the government and industry leaders on Muni Wi-Fi and WiMAX networks and services. Tyler is graduated cum laude from both the University of Michigan and IESE International School of Management.

Cisco

Bill Wong is currently a Consulting Systems Engineer with Cisco Systems, Inc. focusing on the US Service Provider space on outdoor wireless networks. With over 15 years of networking experience, Bill has been working with Wireless Mesh Networks for about 4 years helping Service Providers design, build and operate Wireless Networks. Bill has worked previously for Tropos Networks, Airmesh Communications, and Ricochet Networks both in Sales Engineering and Operations.

IBM

Brent K. Grotz – Principal National Network Consultant IBM Global Services

Brent K. Grotz is an IBM National Principal for networking services in Public Sector, with over 30 years experience as a networking and systems engineering professional of large scale systems for enterprise, government, service providers and education. Mr. Grotz has extensive experience in consulting, Cisco networking solutions, architectural design, staging and deploying of ATM switching networks, Optical Systems, microwave/wireless broadband and metro LAN/WAN networks, both domestically and internationally. Mr. Grotz provides product and network engineering support for consulting and solution development for IBM worldwide.

SeaKay

Harold Galicer



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Harold Galicer has 25 years in Business Management experience in domestic and international systems. He has a Bachelors Degree in Agricultural Economics from University of California Davis in Agricultural Economics and Business Management and a Masters Degree from California State University in Agricultural Business Management.

Harold has been practicing as a management consultant for 15 years. Management Consulting Services has directed a wide range of activities from multi-million dollar international development projects to startups for small locally based non-profits. Over the years the non-profit practice has grown, focusing on providing efficient cost effective financial and technology solutions.

2. Describe key personnel’s proposed roles and responsibilities on this project.

Cisco Systems will provide the network hardware and its associated engineering. IBM will be responsible for designing and implementing the network as well as providing key software applications to municipalities and other enterprise customers. Azulstar will be the network wholesaler. SeaKay will work with municipalities to help provision municipal and educational applications as well as providing community outreach and digital inclusion programs.

3. Identify a proposed project manager who would be responsible for the day-to-day management of project tasks and would be the primary point of contact with the Proposer.

The proposed Project Manager is Brent K. Grotz from IBM.

4. An organizational chart of the proposed project team.

See attachment labeled SV Wireless Team section 2.2 for a graphical representation of the manner in which the team will function.

5. Acknowledge that any change of Successful Proposer and/or subconsultant staff on this project from those proposed in the response to this RFP must be approved by SAMCAT and the /Wireless Silicon Valley Entities before the change is implemented. Substitutions without prior approval will be considered a breach of the contract. SAMCAT and the Wireless Silicon Valley Entities reserve the right to request replacement of any Successful Proposer team member that proves to be unacceptable.

Silicon Valley Metro Connect acknowledges and is willing to abide by this clause.

3.3.5.3 Relevant Experience Briefly describe other projects managed or executed by the Proposer that demonstrates relevant experience by:

1. Listing most relevant completed projects related to design, implementation, and/or operation of telecommunications networks, in which the Proposer has been involved in the past five (5) years.



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Azulstar

Azulstar’s Rio Rancho, NM network is the nation’s largest and most advanced muni WiFi network and the first to support Voice over IP, Quality of Service as well as seamless mobility to 65mph. The Rio Rancho network also provides 4.9GHz for public safety and homeland security video and (hot spot) first responder connectivity.

Azulstar’s Grand Haven, MI network was the very first city-wide municipal WiFi network in the USA and sets the standard for muni WiFi everywhere. It has been operating commercially since 2003 and has grown to encompass the surrounding cities.

Azulstar’s Wi-Fi intelligent transportation networks in Auburn Heights, Mi and Bernalillo, NM provide leading automakers and the Department of Transportation with a variety of smart transportation applications, include in vehicle broadband communications, traffic signal coordination and remote video counts/detection.

Azulstar is now constructing a high speed intelligent transportation network along with Intel and Cisco for the BMW Corporation in South Carolina. The Wi-Fi / WiMAX network provides connections to/from test vehicles at speeds of up to 170mph.

IBM

IBM has been an early participant and leader in the services that we propose. IBM is a sponsoring partner of W2i, a partner in the Intel Digital Communities, and a key participant in the wireless standards communities. Our involvement in managing networks, facilitating commerce, etc., spans decades. The IBM Corporation through its predecessor incarnations has been in business close to 100 years

IBM is prime or principal sub for Wireless projects that provide broadband access to public institutions and citizens in the community. RI-WINS is a shared statewide wireless network. OneCleveland is similar in scope to Rhode Island and OneBroward is following suit.

Fresno PD exclusively designates its wireless network for public safety applications. Cook County’s Virtual Shield is a blend of public Safety and commercial usage.

Other projects have created wireless Networks for remote and campus learning, digital surveillance (In Car and stationary), Intelligent Traffic systems, Commerce Portals & AMR.

We consider specific aspects of our projects to be sensitive. Detailed project and contact information will be provided to members of the evaluation committee upon request. Municipality Company Project Description Stage of

Participation Client Contact

1 Miami Beach, FL IBM 6-year contract to design, build and maintain wireless Internet network for Miami Beach

Awarded contract March 9, 2006

2 Cook County, IL IBM Lead systems integrator for Awarded



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Municipality Company Project Description Stage of Participation

Client Contact

Operation Virtual Shield (Wireless and Digital Video Surveillance)

Contract October 2005

3 Fresno, CA IBM Lead SI for large-scale

public safety network (105 sq. mi.)

Awarded Contract April 2005. Completing Phase 1

4 Broward County,

FL IBM Technology/network

consultant for OneBroward Awarded Contract 3Q 2005. Completing Phase 1

5 Brownsville, TX IBM Build a municipal service

wireless network Awarded Contract 2Q 2005 Phase 1 Completed

Cisco

Cisco’s most high profile municipal wireless deployment is Oakland County, Michigan.

2. Provide references for most relevant completed projects, including company name, address, contact name and title, phone number, email address, and description of the service provided. Each reference shall include a descriptive project summary, financial structure, and role of firm/principal in project.

For business confidentiality reasons, the members of the Silicon Valley Metro Connect would prefer to provide references during the interview phase.

3. Describe your experience in wireless network infrastructure procurement, architecture and design, and installation services.

Cisco

Since 1999 Cisco Systems has been deploying wireless and broadband technologies in partnership with local governments in rural and metropolitan communities.

In 2005, Cisco Systems completed an acquisition of Airespace Inc. The Airespace family of wireless products broadened and deepened Cisco Systems’ already robust wireless portfolio. The Airespace acquisition delivers a centralized management architecture, enabling a lower total cost of ownership for customers deploying hundreds or thousands of wireless access points. The ability to centrally manage access points across a metropolitan area is a key competitive advantage for the Cisco/Airespace portfolio which has been integrated with existing Cisco



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Systems’ wireless products. In addition, the Airespace acquisition resulted in Cisco Systems’ recent announcement of an outdoor mesh platform ideally suited for citywide WiFi deployments.

IBM

Over the years, IBM has been a leader in IT communications and networking. Pre World Wide Web, IBM’s communication controllers provided connectivity across communication lines and employed the IBM developed SNA protocol. IBM’s Token Ring network for LAN and WAN connectivity was considered an innovative and robust architecture in the early days of Local Area Networking.

Today, IBM directs its expertise towards helping our customers optimize and manage their land and wireless networks. IBM also consults on securing traditional and wireless networks and ensuring that user privacy requirements are met. IBM’s security expertise can help secure the Silicon Valley Metro Connect network for both public sector agencies and commercial enterprises. IBM has considerable experience in creating and managing Virtual Private Networks (VPN). Commercial endeavors will have a secure tunnel in which to conduct business with business partners and customers while the City’s police and fire communications will be separate and invulnerable to unauthorized eavesdropping.

4. Describe all completed projects related to design, implementation, and/or operation of telecommunications networks that are similar in type, size, scale, or complexity to the project as outlined in this RFP.

See above for the Silicon Valley Metro Connect Members.

5. Include for each project the total capital and annual operating costs, time between project milestones, marketing and sales performance, contact references, role of Firm principals in the project, QoS characteristics, and explanation of any regulatory issues that required resolution.

Highly detailed information about commercial projects cannot be shared by the participants in public documents. Additional, specific information about projects performed by those involved in Silicon Valley Metro Connect can be provided in the future discussions as is required.

6. Describe of any work involving public-private partnerships, diverse stakeholders, and extensive public processes and participation

IBM has substantial experience in developing private public partnerships including recent endeavors with municipal wireless networks. From our perspective the partnerships that are viable over the long term are those based on solid participation by all parties. Too often the concept of public-private partnering entails the private giving and the public receiving. The public sector can contribute to the overall success of an endeavor in ways other than financial remuneration.

For example, a recent agreement between IBM and a well known destination city includes helping develop a heavily discounted PC purchase program for the public. Economically



81

disadvantaged populations receive equipment at a nominal cost, while those with greater financial resources pay a higher price but at still a significant discount over retail offerings. The program helps the City put computers in the hands of those who might otherwise not be able to afford them. IBM receives active marketing assistance and an enthusiastic reference from the City.

In another instance, a customer's budget was insufficient to provide the coverage they had originally intended. IBM and this customer worked together to provide a more substantial coverage area than the budget would allow. In return, the customer speaks at national wireless forums about the project and the positive impact a strong technology partner can make on the overall success of the project.

All of the Azulstar projects to date have been performed within public/private partnerships. See above for more specific information.



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3.3.6 Suggestions for Enhancements

SAMCAT and the participating entities are interested in creative suggestions for how the network can best be put to use. Comments and ideas are welcome in the following areas and in any other areas Proposers wish to suggest:

Services

Advertising at the wireless node for local business, Public Safety LMR Interoperability, AMR, Incident Management Tools, Parking Control, Intelligent Traffic Management, GPS/MPS Mapping and Management, Emergency Response Digital Video Surveillance, Toll Traffic Metering and Payment, Emergency Broadcast Services for First Responders and Public, Policy Control at Node, Media Content Control at the Edge of the Network, First Responder Communications at node level, Voice Over IP on network, radio satellite broadcast, Scada telemetry, Sensor networking with management for earthquake, fires, gas detection, gunshot detection, house/home arrest monitoring, health out patient monitoring, etc.

Wireless infrastructure, including backhaul

The wireless infrastructure will utilize existing network access and systems to minimize the cost to users and provide diversified medium for end user connectivity to the SP POP.

Use of frequencies

The frequencies will be maximized for bandwidth and co-channel spacing, and with minimal frequency interference that may limit user bandwidth.

Emerging technologies

Metro Connect will validate new technologies to ensure that they are standards released and vendor certified and provide a significant technology improvement before inclusion into the network.

Costs savings and efficiencies that can be achieved through use of the network

Utilize wireless network for backup digital services for community and agencies, resulting reduced lease services cost.

Applications that may not have been addressed in the RFP

Gamer Applications, Local Node Advertising, Video Caching at the Node, and Policy Control at the Node level.

Support for conventions and special events

Portable Kiosks setup on leased service and or fixed site setup for convention halls, large screen local advertising streamed from local node. See Attachment Anyplace Kiosk.pdf



83

Location-based services

Tourist maps, emergency broadcast at node, first responder communication at node level, triage setup for injured, and identity of victims. XM and Sirius Satellite re-broadcast service for WiFi network, with handheld development.

Financing mechanisms

Community funding support for local node identification, institutional donations for educational programs.

Marketing the network

Broadcast marketing of Network for cottage industry and franchisers to sale business solutions.

Community engagement

SeaKay views its digital inclusion efforts as a way to

promote of the relevance of technology use,

promote responsibility for its growth --with and for the communities served

promote respect from internal and external audiences via encouragement of community identity and renewal.

These objectives are also key aims of community economic development, which we see as a key result of successful implementation of digital inclusion initiatives.

Considering that technology will not be embraced by its users unless it enhances priorities already important to the community, SeaKay has viewed training and inclusion from an alternate direction. We have addressed needed communications and desires for knowledge sharing in key areas, then subsequently investigated ways in which technology could fit those needs. We see this as a far more effective method which goes beyond merely imposing a new gadget or toy without perceived relevant use to the recipient.

Training will be provided by SeaKay in an expansion of its current service learning pilot project with City College of San Francisco, and Foothill College in Los Altos Hills.

SeaKay will guide the acquisition of relevant and current hardware and software; more importantly, SeaKay will continue to emphasize technology’s integration into existing community entities and life stages.

It is important to us to continue the positive benefit of involving local students in network build-out, service and maintenance. Besides employing local youth, as well as second career and retired adults returning to the workforce, we have established a peer learning environment that encourages interest and mentorship in the technical field, and enables local students to gain needed customer service experience, respect and job opportunities via respected work in their own community.



84

3.3.7 Proposed Pricing and Cost Structure

1. Please provide pricing for expected wholesale and retail rates for each service model.

What is the proposed price for bandwidth provided to each class of user at the wholesale level? At the retail level?

Include the proposed cost for bandwidth to each class of the following class of customers, Wholesale Rates for the Wireless Broadband Network:

– For Government; e.g. city, county, municipality

– For Non-profit organizations

– For Service Providers

– Others

Free Kids Entry Extreme Pro Video VoIPDownload 256 256 400 1500 3000 1000 60Upload 60 60 150 300 500 1000 60

Retail Price Free Free 14.95$ 24.95$ 59.95$ NA 7.95$ Wholesale Price 2.95$ 3.45$ 10.47$ 17.47$ 41.97$ NA 5.57$ Muni Price - Unlicensed NA NA 12.71$ 21.21$ 50.96$ NA 6.76$ Public Safety NA NA 29.90$ 49.90$ 119.90$ 69.95$ 15.90$

Per Day Usage (Min) 90 120 Unlimited Unlimited Unlimited 120 UnlimitedFiltering Some Ports Adult Content No Filters No Filters No Filters MPEG4 Only UDP OnlySecurity Open/WPA Open/WPA Open/WPA Open/WPA/R Open/WPA/R WPA2/Rad. WPA2Customer Support ($/min) $1.45 $1.45 Free Free Prioirity Priority PriorityNetwork Performance Best Efforts Best Efforts Priority 3 Priority 2 Priority 1 Priority 1 Priority 2Uptime Guarantee None None 99.00% 99.90% 99.99% 99.99% 99.99%QoS None None None 802.11e 802.11e 802.11e 802.11e

2. Please explain the pricing impact, if applicable, of any public benefits/programs you propose to implement that were included in the proposed public benefit response (see Section 2.3.2.2). Make sure to address the pricing impact to all classes of users.

As envisioned, the majority of all public benefit programs will be funded through participation of the philanthropic sector. SeaKay has already begun the process of identifying potential donors for this effort.

3. Estimate the market value of access to publicly owned facilities/assets that may be available through this process.

a. Library, Schools, City Center

b. Light / telephone poles

c. Water towers

d. Telecommunication towers



85

e. Right-of-Way

Azulstar is paying different rates for these assets in different markets. In New Mexico, Azulstar does not pay any fee for use of any of the above, including Police Towers, City Buildings and city owned light poles. In Michigan, Azulstar is paying the standard rate for attaching to utility poles owned by the public utility firm. This is $3.74/ month with CMS and $5.00/month with the Grand Haven Board of Light and Power in addition to some $6.00/month/pole for electricity consumption. In a couple cases in Michigan, Azulstar is trading in-kind services to a Hospital, Electrical Utility and Private company on the order of $50/mo for use of tower space.

Extrapolating a value for these assets to within Silicon Valley RFP is very complex. It is very clear, that the business model for supporting muni-WiFi is very different than that of traditional cellular players. The value of individual buildings and towers depends entirely on the location, surrounding geography and government services that are used, such as public safety and intelligent transportation. If very few or no services are offered, the value can reduce to zero in the extreme case (as it has with Ricochet). As the overall expected value creating ability increases, so then does the value of individual assets.

4. Identify and describe any costs for SAMCAT and the Wireless Silicon Valley Entities as it relates to this project and your proposal.

Although there are no direct costs for participation, Silicon Valley Metro Connect does expect a high degree of coordination and support from SAMCAT and the Wireless Silicon Valley Entities. This may entail some indirect costs such as personnel and expenditures in terms of joint marketing materials that the Entities may wish to co-brand.

5. Identify and describe possible billing, rate discounts, and bulk-purchase opportunities if local entities became anchor tenants with System use/usage minimums.

Silicon Valley metro connect is looking to promote both the use of the network in high volumes and anchor tenant contracts as possible. Attractive, sliding scale discounts will be provided to the local entities for meeting certain bulk or anchor tenant requirements are met. Additional information about discounts can be provided in future discussions and negotiated with entities as required.

6. Identify and describe other/enhanced benefits of network membership.

Membership in Metro Connect will afford a range of benefits for the individual municipalities and entities. First and foremost, there will be extensive support in the identifying and supporting digital inclusion efforts that will help guarantee that the benefits of the technology offered through the wireless network will be shared universally.

SeaKay’s comfort with working with existing community organizations, and peer-to-peer relationship as a fellow nonprofit, will immediately facilitate outreach efforts toward enhanced use of the ubiquitous, high functioning network

SeaKay already views the region’s communities and municipalities as key team members. We look forward to engaging community focus groups from this project’s outset. However, we do



86

not propose a simple note taking session around the vague topic of technology. We propose an open, transparent and ongoing dialogue within existing community entities, in which technology is ever present as a helper and facilitator.

As we identify existing resources, identify gaps in local resource provision, and address methods by which to fill resource gaps, we will seek to avoid redundancy and promote integrated solutions from both an applications and a process standpoint.

SeaKay wishes to enable the best collaborators to provide the best service. A merit-based evaluation system and ongoing due diligence will identify the most competent organizations for each task assignment in a timely and objective manner.



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3.3.8 Supportive Material and Information

7. Submit any and all license agreements you have with other municipalities or governmental entities for

a. similar services related to implementation of a wireless network

See Attached Rio Rancho Licensing Agreement

b. operation and maintenance of a wireless network

See Attached RRLicAgr Ammendment

8. Outline any potential risks and/or liabilities for SAMCAT and the Wireless Silicon Valley Entities or Silicon Valley authorities or residents

Azulstar believes there are few risks/or liabilities for either SAMCAT or the WSV authorities or residents. In similar projects, the only issues that have been encountered are with respect to interference. It is important to understand that there is a highly limited amount of frequency available especially within the 2.4GHz spectrum, which is where 802.11b and g operate. Given the requirements for “blanket” coverage, it is impossible to not cause interfere.

9. Provide any additional information that may assist SAMCAT and the Wireless Silicon Valley Entities in making a selection and/or understanding what your firm(s) is/are offering. This may include any other information pertinent to the project or work to be performed.

Wireless Silicon Valley and SAMCAT have laid down a particularly weighty gauntlet in its Proposal #101. Silicon Valley Metro Connect is responding to this challenge because it believes that:

1) it has the best technological solutions, backed by rock solid corporations, that meet the needs of the network as envisioned;

2) its business model which combines for-profit and a not-for-profit entity will bring out the best in both sectors and encourage innovation, accountability and transparency in all elements of the design, implementation and maintenance of the network;

3) it is leading with corporations whose reputations for business acumen and commitment to the community make them uniquely suited to the complexity and demands of the network; and

4) it represents a new manner in which to do business – one that acknowledges the municipal and private business interests in the network and responds to these customers with an equal degree of respect and desire to meet their needs for the benefit of the region into the future.

We thank Wireless Silicon Valley and SAMCAT for the opportunity to make this response and look forward to answering any questions or comments you may have.


Use or disclosure of data contained on this page is subject to the restriction in the disclosure statement of this document. 88

Attachment 1 – System Specifications Checklist for Compliance

Area

Section

Response to the Topic, Questions, or Specifications of Section

C Y/N

PC Y/N

NC Y/N

Overview 2.2 Work Requirements

1. Independently own, operate, and manage the Silicon Valley Wireless

Broadband network. - Yes

2. Identify Service Providers (minimum of one (1)) who will provide residents, visitors, commercial, and governmental broadband services.

3. Work closely, cooperatively, and jointly with the participating City, County,

and Entities of Wireless Silicon Valley. – Yes, Metro Connect is committed to working cooperatively with all entities.

Y

2.2.1 Network Specifications

1. Provide a high level Concept Design for the System, covering all the key components of the System. Include graphic illustrations where appropriate, but make sure to describe the architecture and operation of the System as well.

Response: See attachment 2.2.1 Network Concept

Y

Open Service Provider Network

2.2.1.1 Open Service Provider Network

1. Describe how you plan to meet the requirements for an Open Service Provider Network as outlined in Section 2.2.1.1

Response: Metro Connect will adhere to RFP entities requirements for SP/CP providers and will maintain a level of SP/CP for diversity of users and

Y



Area

Section


C Y/N

PC Y/N

NC Y/N

communities of interest. Metro Connect will allow all qualified SP/CP providers access, with responses to the following, and with the concurrence of Silicon Valley Wireless and State/County/City Government: 1 - Meet or Exceed ‘Harms Issue’ (ie adhere to download limitations, number of SP/CP providers will not exceed the available bandwidth of the network, non-evasive diagnostics only, SP/CP traffic will NOT harm the network, content conforms to industry standards, etc). 2 - Proof of Financial Responsibility for All Incurred Cost (i.e. Bond, Insurance, YTD financial records, etc.) 3 - Meets or Exceeds Access T&C’s Response (i.e. free of lawsuits, agreed upon cost tables for users, prior detrimental operation issues cleared, no issues on database security, agree and upholds no fee to users for basic services, escalation procedure for client and Metro Connect, meet operations center requirements, Allow Policy Control by Metro Connect for Emergency First Responder, legal content, defend own legal challenges, sustained compliance with industry and PUC standards, etc.). 2. Address your criteria for allowing SPs onto the network, including the

following components: a. Criteria for initial SP partners: Response: Open Enrollment periods and meeting qualifications for financial requirements, see Item #1 above b. Criteria for subsequent SP partners: Response: Sign up for Open Enrollment periods and meeting qualifications, see Item #1 above



Area

Section


C Y/N

PC Y/N

NC Y/N

c. Technical criteria Response: Required to meet the industry standard specifications in Item#1 above d. Financial criteria Response: Required to produce YTD financial records, post bond and or supply insurance certification for default of financial liability, see Item #1 above e. Volume commitments required – Response: Volume is a minor commitment; priority is meeting communities’ interest requirements and providing legal content. f. Termination liabilities Response: Termination of service requires specific steps to show cause, and honor contractual obligations. g. Customer focus- Response: Customer and Communities are of the highest priority, with economic development being a critical item being provided for by the SP/CP provider. h. Other criteria you deem relevant- Response: The Metro Connect solution model is to have the SP/CP to be co-managed by the Nonprofit Services, for critical path content requirements and services for education to be a high priority.



Area

Section


C Y/N

PC Y/N

NC Y/N

3. Provisioning systems: Describe how SPs provision users on the network.

Response: All SP/CP providers require client user registration for access to their services and content, firewall access for security and authentication of the user, with IP access granted by SP/CP for each session. Metro Connect Operations Center will grant final access by SP/CP providers by server authentication.

a. Who is responsible for what? Response: SP/CP is responsible for registering client users and authenticating user access. b. How long does it take? Response: SP/CP registration is performed on-line and requires minimal setup time – typically less than a minute for pre-qualified SP/CP providers. c. What provisioning system (OSS) is used? – Response: The Operations Support System/Services is provided by Cisco for broadband voice, data and video traffic, with multiple packages available for specific areas required. The Cisco Service Control Application for Broadband helps enable transparent integration into the operations support system (OSS) and ease of integration of the largest service control deployments.

4. Describe the support structure to other SPs, including: Response: The Metro Connect model will have the network co-managed by a Nonprofit and Managed Profit Services business units, that will operate as a Municipal Service Provider to the SP’s and CP’s- see attachment Section 2.2.1.1-



Area

Section


C Y/N

PC Y/N

NC Y/N

4.

a. Commitments for response time –

Response: To pre-qualified SP’s the POC will be immediately provided by the Operations Center and is dependant on the service level contract.

b. Level 1 vs. level 2 support responsibilities- Response: Level 1 is provided by Metro Connect, with escalation to the specific SP for resolution. c. Escalation procedures – Response: First level response is provided by Metro Connect, with escalation to the specific SP’s support services contract, by the pre-qualified service provider. d. Cost structure for support – Response: Cost is based on the specific SP’s level of service and bandwidth requirements. e. Additional costs – Response: Cost is determined again by the specific SP’s level of service and bandwidth requirements for additional or special applications

5. Service Provider isolation:

a. What happens if one SP's customer takes too much bandwidth? Will it affect another SPs’ customers?

Response: If one SP’s customer takes too much bandwidth it does affect



Area

Section


C Y/N

PC Y/N

NC Y/N

another SP’s customers in terms of overall bandwidth available to all users on the AP. However, there are ways that Seakay can mitigate such an issue, specifically using rate limiting of users so that bandwidth is shared more equally among all users. b. How much isolation is there between SPs and their users? Response: There is tremendous amounts of separation between SPs and their users. Most importantly, each SP will be on their own SSID and VLAN. Because of this, users on one SP cannot talk to another user on a different SP unless they go through the Internet/peering router. Also, depending on what type of encryption each SP is using, there is security within the airwaves to prevent one SP talking to another SP. c. What Quality of Service (QoS) assurances are provided by the

Successful Proposer to the SP? Response: The radios support 802.11e so that QoS is allowed for between client and AP as well as between APs to the controller.

6. Billing system: a. What billing system will be used? Response: Billing system equivalent to CyberSource, a global electronic payment solution provider, offers businesses services and software designed to automate secure commerce transaction processing in multi-sales channel environments. b. What kind of accounting information does the Successful Proposer

provide to the SP? Response: The information is specific only to the user agreement, for



Area

Section


C Y/N

PC Y/N

NC Y/N

user identification on the network. c. Do the end users need to be identified to the Successful Proposer? Response: The specific user ID is not known to Metro Connect, only the network ID.

7. Network layer boundaries: Describe the Successful Proposer’s

responsibilities compared to the SP in terms of IP address assignments, RADIUS, bandwidth shaping, etc.

Response: Metro Connect server will manage IP, security, filtering of client users by ID, and caching for bandwidth shaping, at the server frame 8. What services are the Service Providers obligated to purchase from the

Successful Proposer? Response: Metro Connect will offer multiple levels of service to allow for special interest SP’s, WEB Portal design, broadcast of voice/analog, s Upstream Internet? Response: Metro Connect will allow Upstream information, specific to an SP’s pre-qualified agreement, i.e. XM or Sirius Satellite broadcast to server to server for streaming management. Mailboxes? Response: Yes for existing and or new offering. Other? Response: Metro Connect will consider Content Media Control at the edge of the network for caching at the local broadband node, for policy control, local advertising, local events, First Responder emergency communications at the node level.



Area

Section


C Y/N

PC Y/N

NC Y/N

9. Customer Installation:

a. Who is responsible for end user equipment installation? Response: Metro Connect will provide for support services, for end user implementation, on service basis. b. Who installs the antenna, CPEs, bridges, boosters, and other related

equipment? Response: Metro Connect will provide support services, the end user will deploy CPE hardware and client software, and or service basis fee is applied to CPE install. Is self provisioned possible? Response: Self provisioning is highly recommended and with scripted and remote services it will be very easy for the novice user to provision the service. c. Does the SP offer on premise installation/maintenance service? Response: On CPE facilities install is on service basis.

10. Please address the following:

a. Confidentiality between Service Provider’s customers and other Service Providers.

Response: ID is by IP address and individual network IDs. b. How will you ensure a "level playing field" between Service

Providers?



Area

Section


C Y/N

PC Y/N

NC Y/N

Response: Metro Connect will require a SPs to agree to a pre-qualified agreement for network access and use.

11. Will the System be open for both the Wireless Broadband Network and the

Backhauls? If not, explain why. Response: Metro Connect will provide for network and backhaul network access, with pre-qualified agreement with the specific SP provider.

Backhaul 2.2.1.2 Backhaul Technology

1. What equipment will you deploy for the backhaul solution initially? Response: WiMAX RF technology will be deployed, utilizing Cisco and Alvarion products. Other vendor products will be incorporated as the need arises. 2. Will it be standards based or proprietary? Response: Metro Connect will supply standards based equipment for a critical backhaul, mesh networking, and CPE products If proprietary, please provide substantiating documentation to support the selected radio protocols capabilities and the long-term viability of the products. NA 3. Will you use the Backhaul for the backhaul solution? (Please make sure to

illustrate the interaction between the Wireless Broadband Network and the Backhaul as part of your Concept Design.)

Response: Metro Connect will utilize the WiMAX technology for backhaul and for Public Safety will utilize 4.9 Ghz., when applicable.

Y



Area

Section


C Y/N

PC Y/N

NC Y/N

4. What services will you provide via the Backhaul? Specify all potential service models and customer classes.

Response: Upstream service for streaming server to server for specific pre-qualified service provider agreements. Backup network service to campus and or multiple facility users for agency and or enterprise groups

Wireless Broadband Network

2.2.1.3 Wireless Broadband Network 1. At what speeds will users be able to connect to the Wireless Broadband

Network? Response: Users will be able to connect to the network up to 54 Mbps. 2. What standards will be included in your proposed Wireless Broadband

Network? Response: The network support 802.11b/g standards for client connectivity. Also, the mesh connectivity between APs support the 802.11a standard. 3. What devices will be supported by your proposed Wireless Broadband

Network? Response: Any Wi-Fi 802.11b/g client will be able to connect to the network.

4. How will you backhaul your Wireless Broadband Network? Response: Different methods would be used to backhaul the wireless network. The primary method that is planned on being used is an unlicensed pre-WiMax system. Also, where cost effective and the bandwidth available, cable,DSL, fiber and T1s would be used.

5. How will you backhaul your Wireless Broadband Network? Response: Backhaul will be accomplished by utilizing point to point radios for

Y



Area

Section


C Y/N

PC Y/N

NC Y/N

5.8Ghz and 4.9Ghz for Public Safety links. The backhaul nodes will utilize the existing infrastructure, when applicable (ie CENIC, dark fiber, Microwave, wired, etc). 6. What bandwidth will be offered on your Wireless Broadband Network? Response: The bandwidth range on the broadband network will be 4Kbps- 22Mbps, for client users. 7. Summarize the coverage of your Wireless Broadband Network. Specify your

proposed Coverage Areas including timelines and geographies for expansion of Wi-Fi Coverage Areas.

Response: The outdoor coverage area will incorporate the Silicon Valley Wireless entities boundaries, with ubiquitous RF coverage. The first deployment will be take place 45 days after the final design and final acceptance is negotiated with the host/entity coverage area. The recommended first deployment would be El Camino Real CA-82 highway, to establish wireless network connectivity for Public Safety and community access, the boulevard runs the greater length and middle of San Mateo and Santa Clara County, to maximize the wireless network coverage on the initial deployment. A substantial amount of the City and County agencies, schools, hospitals, police, fire and sheriff are typically located within the wireless RF footprint of El Camino Real. This will establish a base level broadband wireless network across the Silicon Valley Wireless regional area, for the initial deployment.

8. What are your plans to refresh/update the wireless technology used for the

Wireless Broadband Network every 3 to 5 years? Response: The company has selected a technology roadmap for its deployments that will enable cost effective migration to revisions of the 802.11 standard as well as the evolving 802.16 standard. Our modular solution configuration accounts for versions of the 802.11 standards (a/b/g/i/n), and 802.16 (WiMax) standards, to be



Area

Section


C Y/N

PC Y/N

NC Y/N

deployed as shifts to other types of connectivity become increasingly marketable. Deploying a standardized technology such as 802.11 (with a roadmap to 802.16 WiMAX) allows SeaKay to offer the end-user a low cost of entry, standardized connectivity as well as a multitude of supply channels for revenue generating technologies and applications.

9. Will there be support for products and technologies such as Voice over Wi-Fi

phones and Mobile WiMax (802.16e) services – now or in the future – on your proposed network?

Response: Yes, in the future it is envisioned that both Voice over Wi-Fi and Mobile WiMax services would be supported over the network. Also, other services would be considered for use over the network

Equipment 2.2.1.4 Equipment Requirements

1. List the major pieces of equipment that will by supplied during implementation.

Response: The following pieces of equipment will be supplied for the network:

• Cisco Aironet 1500 Outdoor Access points • Cisco WLAN Controller 6500 series with WISM blades • Cisco 2900 series switches • Cisco 7600 series routers

2. Provide specifications for each type of equipment and include pictures if available.

Make sure to address the following: a. Size/dimensions b. Weight c. Power output d. Potential mounting locations

Y



Area

Section


C Y/N

PC Y/N

NC Y/N

Response: Please see attached specifications sheets for the Cisco Aeronet Gear in Appendix

3. Provide an overview of how the equipment is installed and the relationship to other components of the System. Response: For the Cisco Aironet 1500 series APs, these devices are typically installed on street lights with the use of bucket trucks. Since the APs are zero-configuration enabled, the bucket truck crew can quickly deploy the radios and move to the next location. Installation typically takes about 15 minutes as long as power is readily available, thus minimizing the impact of local traffic. Once the AP is installed on the pole, it quickly associates itself with Controllers that it can see throughout the network.

4. Provide an overview of where equipment will be located. Please discuss how flexible you will be in determining locations for installation of the equipment? Response: Metro Connect’s deployments will be architected to maximize efficiencies in the design of individual networks by using key resources and existing facilities in each environment to host and/or support active APs. Metro Connect will implement various methods for propagating broadband throughout the coverage area using: pre-existing infrastructure, engineering low-impact, environmentally or aesthetically sensitive support structure, and when necessary or a benefit to the local mandate deploying new multipurpose infrastructure as well as involving local residents and businesses for greater community involvement. The deployments will include examples such as:

i. Utility Pole ii. Street Lamps

iii. Traffic Signals iv. Existing Towers v. Commercial Buildings

vi. “Tower on Wheels”



Area

Section


C Y/N

PC Y/N

NC Y/N

Metro Connect is willing to be extremely flexible in locating equipment to ensure aesthetically looking deployments as long as network connectivity can be maintained.

5. How will you upgrade as new technologies and standards become available?

Response: As new technologies and standards become available, upgrading the network can be as simple as replacing the AP with a newer one. Also, future generation radios will be modular in nature so it would be just a matter of replacing the radios. Since power is already being supplied to the existing radios, upgrade of the network would be extremely quick.

6. Discuss the resilience of the equipment, including its ability to function in adverse weather conditions and the temperatures within which it is capable of operation.

Response: The Cisco Aironet 1500 Outdoor APs are IP66/NEMA4 rated. This means that the radios are not susceptible to weather conditions and are also salt fog rated. Also, the APs can withstand sustained winds at 100 MPH and gusts up to 160 MPH. Finally, the operating temperature range of the APs is between -40 to 55 degrees Celsius.

2.2.1.5 Non-intrusive & Aesthetically Acceptable

1. Address potential concerns over the appearance of the equipment.

Specifically, address the following areas of concern: a. Non-Intrusive b. Aesthetically acceptable c. Alternatives for Mounting

Y



Area

Section


C Y/N

PC Y/N

NC Y/N

Response: Metro Connect’s deployments will be architected to maximize efficiencies in the design of individual networks by using key resources and existing facilities in each environment to host and/or support active APs. Metro Connect will implement various methods for propagating broadband throughout the coverage area using: pre-existing infrastructure, engineering low-impact, environmentally or aesthetically sensitive support structure, and when necessary or a benefit to the local mandate deploying new multipurpose infrastructure as well as involving local residents and businesses for greater community involvement. The deployments will include examples such as: vii. Utility Pole

viii. Street Lamps ix. Traffic Signals x. Existing Towers

xi. Commercial Buildings xii. “Tower on Wheels”

2.2.1.6 City, County, Private Assets

1. Able and willing to negotiate with multiple owners for access and use of public and private assets.

Response: Metro Connect prefers that a template be established for access and use of Silicon Valley assets. 2. Negotiate payment(s) and accept responsibly of same for use of asset. Response: Metro Connect prefers a template be established for negotiating payments for use of assets

Y

Coverage 2.2.2 Coverage Area and Minimum Connection Rates Y



Area

Section


C Y/N

PC Y/N

NC Y/N

Describe your approach to portability, mobility, nomadic, etc. access. Response: The Silicon Valley Metro Connect network achieves full seamless mobility; including seamless handoffs to indoor coverage as required. Users can roam seamlessly across the entire network at speeds up to approximately 70mph and remain connected. Mobile IP (e.g. the Cisco 3200) can be used to provide seamless mobility across WAN data networks (e.g. EVDO) so that a police cruiser can remain connected at all times. Describe how you plan to achieve the minimum acceptable coverage parameters outlined in this Section? Response: Every effort will be made to reach the specified coverage objectives. Metro Connect is prepared to modify its ratio of APs per square mile (within reason) based on site surveys direct discussions with the individual municipalities. Metro Connect will meet with participating municipalities during network design stages to better understand coverage requirements and to identify problematic issues (e.g., dense foliage, LOS, insufficient mounting structures, etc.) that could impact coverage objectives specified in the RFP. Coverage percentages will be more precisely determined based on physical constraints and community requirements How will users obtain coverage within buildings? Response: Cisco has a complete line of indoor APs that are also use the LWAPP protocol. What this means is that the same Controller that manages the outdoor network can also manage the indoor network as well. This allows for mobility of clients between the outdoor and indoor networks without any impact to the clients. Cisco to date has installed over 3 million indoor APs across the world. With that said, areas where an existing LWAPP indoor AP exists, Silicon Valley Metro Connect would be willing to take control of that network, allowing for



Area

Section


C Y/N

PC Y/N

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roaming and common management platform.

Will coverage be available through in-building penetration on 1st and 2nd floors? Address the following different classes of indoor support:

a. Best-effort b. Enhanced Service c. Premium Service d. Other

Response: Standard Wi-Fi (802.11b/g) coverage will be available outdoors and within the outer walls/windows of buildings within Urban areas of the network. Directional antennas and High power Wi-Fi adaptors/CPE may be used to improve connection strength within buildings. In highly rural areas, outdoor directional antenna and CPE with Power over Ethernet is required. CPEs and antennas are provided by Cisco as well as other manufacturers. Cisco indoor repeaters (e.g. Cisco 1100, 1200) will be used to provide additional network coverage within key buildings across the valley.

Specify percentage in-street coverage within Wireless Broadband Network Coverage Areas.

No Antenna Directional AntennaUrban Areas - Outdoor/Mobile 95% >99%Urban Areas - Indoor 25% 97%, >99%*Rural Areas - Outdoor 5% <10%, >75%Rural Areas - Indoor <2% 5%, >75%*

*Outdoor mounted directional antennaAll numbers assume 100mW client with good Rx Sensitivity



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2. Elaborate on the expected service and assumptions.

Response: It is important to note that Azulstar does not differentiate a connection whether or not it is fixed or mobile. Azulstar treats everything as simply a connection and it may be used anywhere it can connect into the network. It is up to the end user to get his own connection, with professional assistance if necessary. Conceptually, this is very similar to broadcast 3. Identify devices supported by your proposed System. Response: Metro Connect intends to support any device that has 802.11g/a capability including laptops, PDAs, desktops with wireless cards, etc. It is also the intention of the Metro Connect network to support VoiP and other technologies that are IP based. 4. Discuss the coverage areas for both the Wireless Broadband Network and the

Backhaul. Response: SeaKay and Azulstar input

Coverage 2.2.2.1 Basic Outdoor Wireless Service

1. Mandatory service model providing free broadband access. Response: Metro Connect will provide free broadband access at 256Kps downstream. Higher speeds will be provided as an enhanced service at rates designed to be more attractive than DSL or cable. 2. Identify ability to provide Wi-Fi service through the coverage area and at

what connection and throughput speeds. .

Response: See above and section 2.2.5.2

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3. Identify service’s capabilities:

a. Features b. Functionality c. Restrictions d. Limitations


Coverage 2.2.2.2 Outdoor Enhanced

1. Optional service model providing premium (for fee/subscription) outdoor

broadband access. Response: Metro Connect’s service model will provide a number of enhanced service levels from entry (800 kbps) to extreme (3000 kbps) to professional (5000 kbps). Each tier will have a corresponding price associated with it. 2. Identify ability to provide Wi-Fi service through the coverage area and at

what connection and throughput speeds. Response: See above and section 2.2.5.2 3. Identify service’s capabilities:



Y

Coverage 2.2.2.3 Indoor Coverage, may or may not require consumer premise equipment (CPE) Y



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1. Optional service model providing premium (for fee/subscription) indoor

broadband access. Response: See above and section 2.2.5.2 2. Identify ability to provide Wireless Broadband Network services through the

coverage area and at what connection and throughput speeds.

Response: See above and section 2.2.5.2 3. Identify service’s capabilities:



Coverage 2.2.2.4 Government Enhanced Service

1. Optional service model providing premium (for fee/subscription) indoor/outdoor/mobile broadband access.

Response: See above and section 2.2.5.2 2. Identify ability to provide Wireless Broadband Network services through the

coverage area and at what connection and throughput speeds; also specify maximum speed allowed to travel and maintain continuous connection.

Response: See above and section 2.2.5.2 3. Identify service’s capabilities:

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Coverage 2.2.2.5 Government and Public Safety Enhanced Service

4. Optional service model providing premium (for fee/subscription)

indoor/outdoor/mobile broadband access. Response: See above and section 2.2.5.2

Silicon Valley Metro Connect recommends that highly mobile end-users (i.e. the government agency and first responder groups) be deployed with appropriate mobile access routers and antenna hardware. For this purpose, the vehicles of these groups should be deployed with the Cisco 3200 Series Wireless and Mobile router which offers a wireless, ruggedized, high-performance router designed to be adapted to customer requirements, and deployed in environments for which traditional networking equipment is not suited. As a flexible, standards-based product, the Cisco 3200 Series routers can function as two different building blocks of a wireless networking solution. First, when deployed in vehicles, the router creates a wireless network in and around the vehicle that provides always-on access for the vehicle network as it moves across wireless coverage areas within a metropolitan mobile network. Secondly, the router can be deployed as a ruggedized wireless router in outdoor environments, providing an important component in the broadband wireless citywide infrastructure. The Cisco 3200 Series routers use an industry-standard hardware architecture with stacking interface and component cards that can be deployed into many different environments based on solution requirements. Through Fast Ethernet, serial, and

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integrated 4.9 GHz (as a network option) and 802.11b/g interface cards as well as third-party cards or external components (such as cellular and satellite modems), the Cisco 3200 Series routers combine network Layer 2 LAN connectivity with Layer 3 WAN routing functions, facilitating network expansions and upgrades to future wireless technologies. To address always-on, mobile access for mission-critical applications, the Cisco 3200 Series routers use standards-based mobile IP features in Cisco IOS Software to allow the mobile node or network to stay connected as it moves from one wireless network to another. Transition to different wireless networks is transparent to the users and devices (such as laptops, personal digital assistants [PDAs], and surveillance cameras), and applications maintain continuous connectivity without the user having to manually intervene as WAN links change. In addition to allowing a single node or device to stay connected, the Cisco 3200 Series routers allow an entire mobile network or subnet to stay connected. Mobile network features in Cisco IOS Software allow all devices within the mobile network to stay connected as the vehicle moves among coverage areas. Cisco 3200 Series routers run Cisco IOS Software, they provide capabilities for network security, manageability, and scalability. Cisco IOS Software offers integrated network security features including authorization and authentication, firewall, intrusion detection, and Triple Digital Encryption Standard (3DES) or Advanced Encryption Standard (AES) encryption for VPNs. Remote management capabilities give network managers visibility and control to the remote network the router creates and to the devices and users connected. Powerful debug and troubleshooting commands allow network managers to quickly isolate network problems and securely make changes to network configurations. Because the Cisco 3200 Series routers operate at Layer 3, they provide important features for scalability, including standards-based routing protocols and link redundancy. Cisco has a unique approach to wireless mobility, called “edge tunneling.” In this



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architecture, WLAN controllers are responsible for tracking roaming clients, instead of placing this burden on routers. The WLAN controllers are responsible for forwarding data and exchanging specific user information for seamless mobility anywhere in a WLAN. The entire process is transparent to the end user and to the existing LAN infrastructure, making it exceptionally easy to deploy and cost effective to manage. The edge tunneling concept works by creating “mobility groups.” These mobility groups are confederations of Cisco WLAN controllers that communicate with one another to handle roaming clients and other tasks. Mobility groups are created by choosing the addresses of the specific Cisco WLAN controllers that will be participating in a mobility group. After the selected devices are authenticated (using X.509 certificates), they automatically set up tunnels between one another, which are used to exchange RF information, management/control traffic, data packets, and user context information. The network is ready to handle roaming with no changes to the underlying router infrastructure or Ethernet network required. Furthermore, no additional software is required on the mobile devices. The major differences in the Cisco Wireless Mesh Networking Solution become apparent when a roaming client crosses a subnet boundary. The client will re-associate with an AP related to a new WLAN controller that is on a foreign subnet from the anchor controller. This new controller is referred to as a foreign controller. The standard re-association process activates a mobility trigger that causes the foreign controller to communicate to the anchor controller. In turn, the anchor controller sends all the client specific user credentials and policy information to the foreign controller, enabling all QoS and security policies to follow the user as he/she roams without requiring re-authentication. A secure tunnel is established between the anchor controller and the foreign controller to handle data distribution. For example, when the client attempts to access information from the Internet, a data packet is sent from the foreign



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controller to the router with packet headers identifying the request as coming from an IP address on the anchor controller. When the data comes back from the Internet, the router uses the packet header with IP information to forward the packet to the anchor controller. In turn, the anchor controller tunnels the traffic to the foreign controller that then sends the data to the client initiating the request. As a client roams between APs, the mobility event typically completes in 30-50ms. During this handoff a voice call will stay active due to the low delay of the mobility event. This process ensures seamless roaming, a greater ability to maintain persistent sessions and, with the proper mobile configuration, continuous connectivity. Furthermore, Cisco® Internet Protocol Interoperability and Collaboration Systems (IPICS), the industry’s first intelligent network system that integrates disparate push-to-talk radios together with other voice networks or push-to-talk applications using IP standards and protocols. In general, these proprietary radio networks operate in their own silos with no integration into other types of networks. With Cisco IPICS, new levels of operations effectiveness and efficiencies can be achieved in several markets.

5. Identify ability to provide Wireless Broadband Network services through the

coverage area and at what connection and throughput speeds; provision of Department of Justice (DOJ), CLETS and public safety level of security, also specify maximum speed allowed to travel and maintain continuous connection.

Response: Running at a security level where provisioning of Department of Justice, CLETS and public safety level of security would need to happen over an IPSEC tunnel from the network to the appropriate servers. This can be done by Silicon Valley Metro Connect after further discussion with each municipality.



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6. Identify service’s capabilities: e. Features f. Functionality g. Restrictions h. Limitations


Security 2.2.3 Authentication and Authorization (security)

1. How will the System separate traffic from the different classes of users (proposed service models, business, residential, government, public safety, and mobile)?

2. How will the System support over the air encryption? 3. What standards based encryption protocols will the System support? 4. What Intrusion Protection/Detections System will the System implement to

protect and detect against attacks? 5. What abilities will the Service Providers have to shut down attackers? 6. How will the System support Wi-Fi encryption for end users? 7. Describe any mechanisms available in the access points and base stations to

support client-to-client isolation.

8. How will the System authenticate mobile users at ingress points on the Wireless Broadband Network?

9. How will the System authorize users to use resources depending on users’

credentials, including access to different networks depending on the users’

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identity or location?

10. How will the System and authentication system provide accounting information to provide data for customer billing and capacity planning for all devices?

11. How will the Customer Premises Equipment (CPEs) be configured in the AA

systems to be authorized to connect to the Backhaul with appropriate bandwidth, quality of service and access to appropriate network(s)?

12. What capabilities will network managers of the Successful Proposer and/or

Service Providers/Content Providers have to access System devices when needed?

13. Describe the capabilities of the System to support single sign-on support

whereby a single action of user authentication and authorization can permit a user roam without re-authentication.

14. What abilities will exist and who will be authorized to shutdown subsets of

the System when warranted? Response: Silicon Valley Metro Connect’s Access Management Systems are based on Open Source Standards supporting common industry functionality such as Radius AAA and billing integration. Silicon Valley Metro Connect’s Radius AAA server can support both UAM (web based) and “whitelisted” automated MAC authentication. With the RADIUS server, Silicon Valley Metro Connect can proxy EAP authentication messages from access points and automatically create user sessions upon successful EAP authentication, thereby eliminating the need for “double authentication,” first at Layer 2 with 802.1x/EAP and then at Layer 3 through the Web portal. This feature enables Silicon Valley Metro Connect to take advantage of centralized accounting record generation for both 802.1x/EAP and Web-authenticated users. Supported protocols include:



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Wireless Backhaul Protocols • X.509 digital certificates • MAC address authentication • Hardware-assisted AES encryption

Wireless Access (standards based): • 802.11i • 802.1x authentication, including EAP-SIM, EAP-PEAP, EAP-FAST, [Terry]

ok EAP-TLS, EAP-TTLS, Cisco LEAP • Hardware-assisted AES, WPA, Temporal Key Integrity Protocol-Message

Identity Check (TKIP-MIC) encryption • VPN passthrough • IPsec, L2TP • MAC address filtering

Since the fundamental mandate of a Shared Infrastructure environment is to support multiple end-user types and functions, the broadband network must be supportive of all “Standards-based” security protocols. Many of the other questions are answered in the main body of the document.

Network Monitoring and Management

2.2.4 Continuous and Centralized Network monitoring / performance management

1. Describe how the proposed System will support the following minimum requirements (as outlined in Section 2.2.1):

a. Continuous, Centralized Management and Monitoring b. Proper Tools c. Logs and Reports d. Alarm and Error Management e. RF Management f. RF Interference Detection g. Asset Management

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h. Performance/SLA Management i. Prior Experience with NOCs j. Security Management

2. Describe any other network monitoring and management tools and aspects

supported by your proposed System, as well as the System control granularity expected.

Response: Both the WCS Software and WLAN controller support remote configuration for all nodes within their management domain. The WLAN controller supports two levels of permission for a user account: Read Only, or ReadWrite. The WCS Software supports four levels of permission:

• System Monitoring — allows users to monitor the WCS Software operations.

• Config Managers — allows users to monitor and configure the WCS Software operations.

• Admin — allows users to monitor and configure the WCS Software operations and perform all system administration tasks except administering the WCS Software user accounts and passwords.

• SuperUsers — allows users to monitor and configure the WCS Software operations and perform all system administration tasks including administering the WCS Software user accounts and passwords.

The Cisco WCS Software is a manager of managers used to aggregate/manage several WLAN controllers, while providing additional enhanced services from a centralized location across the whole WLAN controller RF domain:

• Hierarchical Maps • Wireless LAN Planning Tools • Integrated High Accuracy Location Tracking (available in Cisco WCS

Software with Location or by adding the Cisco Wireless Location Appliance)

• Policy Management Templates



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• Complete Wireless LAN Intrusion Protection • Ease of Operation • Robust APIs

WCS Software is supported on both Windows and Linux platforms. Minimum requirements for WCS Software are:

• Windows 2000 SP4 or greater, Windows 2003 SP1 or greater, or Redhat Enterprise Linux ES v3.0

• Up to 500 APs: 2.4 GHz Pentium with 1 GB RAM • Over 500 APs: Dual Processors (At least 2.4 GHz each) with minimum 2

GB RAM • 20 GB hard drive

Minimum Client Requirements

• Internet Explorer 6.0 / SP1 or later No additional third party hardware/software is required. The functionality of the centralized management system enables the network manager a wide variety of features to monitor, maintain, diagnose, enhance and reconfigure key network elements remotely. Below are a sample of 4 screens that enable a network manager to analyze an event with an AP routing. The management system correlated alarms from a management entity. For example, multiple alarms for an AP that is down will get reported as one fault correlated by the AP’s MAC address. Alarm priorities are supported natively within the WLAN controller and WCS Software. Currently the WCS Software does not allow priorities and naming to be changed. However the traps generated by the Controller do not have any priorities and a third-party alarm aggregator can set desired severity or priority levels. Yes, there are specific profiles (e.g., interference, noise, load, etc.) that can be configured by setting thresholds. When these are exceeded, the system generates alarms.



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See Appendix labeled WCS Screenshots

Bandwidth SLAs

2.2.5 Bandwidth and Service Level Agreements

1. How will the System support different classes of bandwidth for different user classes for both the Wireless Broadband Network and Backhauls?

Response: Each class of service has its own corresponding guarantees. This is accomplished via a design that supports end to end QoS and virtual/physical network separation. 2. What mechanisms will be in place to control bandwidth allocation to support

tiered services? Response: This is handled directly within the network, which communicates to the back end RADIUS based OSS. Routers at the edges and on the backbone within the Regional Distribution Centers provide this function. 3. Will control of the bandwidth be available for different user classes at the

ingress point and over the “air” in the System? Response: Yes 4. What levels of bandwidth will the System provide to each User Class?

Response: Answered in main document

Y

Quality of Service

2.2.5.1 Quality of Service (QoS)

1. What standards based or proprietary QoS mechanisms will be implemented for both Wireless Broadband Network and Backhauls?

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Response: Cisco supports 4 802.11e access categories from the client to the Access Point. From the Access Point to the Controller (controller will be co-located on the backbone of the network. Cisco supports 802.1p providing 4 levels of prioritization. 2. How will traffic be prioritized on the System? Please be specific about

prioritization given to various types of traffic, including for each user category and anticipated applications.

Response:

• Public safety on 4.9 and 700MHz frequencies with be given the highest priority across the network, as well as isolation on the frequencies.

• Public safety on the unlicensed frequencies will also be given the highest priority (platinum)

• Voice on the unlicensed frequencies will be given the next highest priority (gold)

• Business and Premium residential connections on the unlicensed frequencies will be given medium priority (silver)

• Residential connections on the unlicensed frequencies will be given the lowest priority (bronze)

3. How will the System support/provide dynamic bandwidth allocation,

including fixed bandwidth increase per user or dynamic increase per traffic type?

Response: Cisco currently doesn’t support this, however there is currently work being done to define how this would be accomplished in a wholesale multi-provider network like you are requesting. It is envisioned that the Metro Connect system will ultimately allow for this to happen via software changes and will not necessitate any hardware changes.



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Service SLAs

2.2.5.2 Service Level Agreement (SLA) per Service Model

1. Will the System support SLAs for customers?

a. Please specify any SLAs for i. each service model (customer)

ii. enhanced individual SLAs; premium iii. SLAs between the Successful Proposer and Service Provider iv. SLAs between Successful Proposer and government agencies

2. How will “pass-through” SLA requirements be managed?

Response: Final details are still a work in process. This can be provided during future interviews.

Y

Reliability / Redundancy

2.2.6 Reliability / Redundancy

1. What percentage uptime can you guarantee? Please breakdown by Backhaul and Wireless Broadband Network, as well as by type of user.

Response: This will have to be gauged based on the actual network design, applications run and implementation schedule. Metro Connect seeks to gain the highest uptime possible. 2. What redundant capabilities will be built into the System?

Response: Adherence to Fault Tolerance Levels means minimizing or eliminating avenues for single path connectivity faults in backhaul bandwidth and other key network elements is fundamental to the architecture and

Y



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implementations of the Cisco Wireless Mesh Solution. The architecture of the network always tries to place an AP in a configuration where two routes can be created or maintained back to a bandwidth distribution point or the most direct point to the primary Internet link.

Using the Cisco management system’s capabilities Metro Connect will architect the network to maximize Network Uptime at the four major tiers of delivery (the AP, bandwidth distribution, backhaul and primary Internet port) to ensure a level of access and availability. This is achieved by having intelligent routing protocols on the Wireless Network side, using redundant ring paths on the backhaul and having multiple egress points to the Internet. Also, redundant NOC/Core POP will be designed and built within the network. 3. What mechanisms will you include to mitigate or eliminate single points of

failure for all key components of the System? Response: Redundant Path development is preconditioned since Seakay’s architecture eliminates multiple repeater links or hops between APs and the primary backhaul connection as well as leverages Cisco’s distribution system which provides for high availability networking with built-in redundancy. Redundancy is provided via the network layout and this eliminates the single point of failure due to software crash, power failure, and other catastrophic outages that single box or Master/Slave type systems cannot overcome. When a failed wireless controller is restored using the software mechanisms in place, the APs that have the failed controller listed as “primary” will gradually move their control connection back to that switch when such a change will not affect service to any clients (basically, when no clients are associated with the AP – it will move its control connection back to the preferred controller). Self Healing functionality is active upon deployment as APs regularly gather RF information from the network. If there are any blockages or AP failures creating



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RF coverage holes, the system will invoke its self-healing algorithms and modify the RF channel settings and/or adjusting power levels of other APs to compensate. If the Controller is unable to cover up the coverage hole through used of the Radio Resource Management algroithm, the hole is reported to network management staff. The RF coverage hole can be graphically viewed in the Cisco WCS Software. This information is distributed to WLAN controllers that use this information to compute the best possible RF topology for the entire network. The system will then use this interference information during its computations for:

• Dynamic Channel Assignment • Dynamic Transmit Power Control • Coverage Hole Detection

The Cisco Radio Resource Management Software allows the operator to avoid the costs of laborious historical data interpretation and individual Cisco AP reconfiguration. The power control features of the Cisco Radio Resource Management Software ensures client satisfaction, and the coverage hole detection feature can alert the operator to the need for an additional (or relocated) Cisco AP. Note that the Radio Resource Management Software is automatically enabled, but can be customized or disabled for individual Cisco APs. As part of Radio Resource Management within the Cisco Wireless Mesh Networking Solution, RF Interference Detection is a function of the Cisco WLAN controller and WCS Software. Through the software a central, remote network manager can access the following RF statistic for field maintenance assistance: • RSSI per channel • Interference per channel • Noise per channel • Rogue presence



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• Number of users associated with an AP • Dynamic Channel Assignment • Dynamic Transmit Power Control • Coverage Hole Detection • Load Balancing

In addition, the SW LinkTest tool will allow the operator to: • Test links between neighbor APs. • Set the 802.11 rate of the test • Set the transmission rate of the test • Set the duration of the test • Upon command, display the results of the last test, including: • Received and expected number of packets • Elapsed time • Packets received without error • Number of duplicates received • Total errors, and their reason (phy error, CRC error, unknown, too large, too

small) • Out of sequence packets • Lost packets • SNR avg, high, low • Last RSSI, high, low • SNR Profile displayed in buckets of X db • RSSI profile displayed in buckets of X db • Summary error rate 4. What is your MTBF for your proposed network equipment as well as other

components of the System? What processes will be in place to guarantee these service levels?



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Response: 1500 AP is 230,000 hours 6500 is 300,000 hours 7600 is 7 years 5. Describe your emergency power backup plan.

Response: The use of Emergency Power Backup is planned, depending on the service to be provided. Depending on the nature of the application being served, Silicon Valley Metro Connect can provide an 8hour battery backup or a battery backup/solar solution, such as those provided by Alfa technologies. In the case where the network will not be used for any public safety or homeland security applications, Emergency backup will not be included.

6. Describe your PoP backup plan.

Response: Internet connectivity backup will be with multiple links that will provide more than adequate bandwidth and redundancy for the system. The key advantage of the Municipal Service Provider Model, is the nonprofit side can utilize the educational digital network for enhanced redundancy, for the educational internet network requirements.

As the system is a wholesale system, providers can bring their own bandwidth or use that supplied by Azulstar. In either case, Azulstar plans to ensure that each NOC is served by at least 2 different providers with hot swap capabilities between them and different technologies (e.g. satellite) between them.

Within the main NOC, Azulstar will have redundant backup equipment for all components within the NOC/OSS. All of this is configured in a hot swap capability.



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7. Describe the redundant paths in the Backhaul and, if applicable, the Wireless Broadband Network.

Response: See above 8. Describe any self-healing capabilities of your proposed System. Response: See above 9. Describe your proposed System’s support for detections of RF interference

and reconfiguration/detection of possible interference-free channels. Response: See above

Scalability / Expandability / Capacity

2.2.7 Scalability / Expandability / Capacity

1. Describe how the system will be tested and how “peak load” is determined. Calculate the capacity of the System and the expected throughput for the subscriber.

Response: Answered in Main Document 2. Describe how your proposed System will allow for scalable growth to

increase coverage areas, and support additional users, capacity, and functions.Response: Answered in Main Document 3. Describe your approach to expanding capacity if network congestion occurs

in an area, including the extent of re-engineering required. Response: Answered in Main Document 4. Describe your proposed System’s support for the creation of multiple

network “peering points”.

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Response: Answered in Main Document 5. How will your proposed System adapt to increased demand whether due to

geographic coverage, increased amount of users, as well as other drivers of increased demand? Please address both the Wireless Broadband Network and the Backhaul in your response.

Response: Answered in Main Document 6. Describe your Business Continuance and Disaster Recovery Plans for the

System. Response: Extensive information about the planned network redundancy and disaster recovery is provided in section 2.2.6 and other parts of the main document. Additional detailed information can be provided upon request.

Segmentation of Network Names – SSID

2.2.8 Segmentation of Network Names – Set Service Identifier (SSID)

1. How many actual SSID names can be supported (also include theoretical limit)?

Response: The system currently supports 8 SSIDs on the 802.11b/g network and 8 SSIDS on the 802.11a network. 2. Will the System support non-broadcast as well as broadcast SSIDs? How

many of each? Response: Yes, in any combination 3. Specify any capabilities to restrict access to one (or more) SSID in

emergency situations. Response: Through the Controller the network operator can disable and

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eliminate SSIDs, in the case of emergency situations, that propagate throughout the entire network immediately. Also if the network operator/municipality desire, SSIDS can remain but VLAN port/IDs can be shut down immediately as well

Back Office Systems

2.2.9 Back Office Systems: Operations, Maintenance, and Support Systems

1. List and describe the software supplied and its function(s). Include any System management software and support/billing software.

Response: • IBM’s WebSphere® Everyplace™ Connection Manager can help boost the

productivity of mobile workers by giving them highly-secure, uninterrupted access to the data they need. Offering a distributed, scalable, multipurpose communications platform, WebSphere Everyplace Connection Manager V5 can help enterprises optimize bandwidth, reduce costs, and ensure security by efficiently extending their existing applications to workers in the field over many different wireless and wireline networks.

• IBM WebSphere Portal allows people to interact with each, their government agencies, and community businesses in a personalized way. They can automatically get the dynamic information they need. They can quickly execute business processes using composite applications built on SOA principles. They can collaborate with portal users to make faster decisions. By providing industry-leading portal solutions, you improve citizen and employee productivity, cut costs and strengthen relationships with your citizens and trading partners

2. Proposals should include specific information about and diagrams of the

preliminary design of the following required aspects of System operations, services and functions:

a. ACD: Automatic Call Distribution for Call Center. b. Financial System

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c. Billing System: d. Settlement (with support for multiple SPs) e. Capacity for Tiered Billing Rates f. Authentication repository g. Network Utilization Database h. Customer Service System: i. Customer Repository j. Trouble Ticket System: k. Asset Management l. Network Failure Management m. Console for Network Operations Center System n. RADIUS-based Support o. Other subsystems needed to support the rest of the technical

specifications and requirements, as outlined in Section 2.2 supported in the System you propose.

Response: Metro Connect will provide for persistent, continuous connections, with roaming for node to node wireless connectivity. The Cisco wireless network supports roaming for any client on the network. Clients can roam between the wireless AP’s while communicating continuously with other clients on the same network. The IBM WebShpere Everyplace Connection Manager – WECM, will provide for seamless delivery and transfer of wireless users from network to network without the need for re-authentication or interruption of service. Using cross-network roaming, service providers can deliver and sell Wi-Fi, in conjunction with GPRS, 2G, 3G and packet radio access. Customers can maintain session integrity, optimize their costs and transmit confidential data regardless of their location.

Desirable Network Characteristics

2.2.10 Desirable Network Characteristics Roaming

1. Specify any roaming capabilities in your proposed System, including support

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for the following: a. Seamless Roaming b. Persistent Session c. Consistent Connection

2. Describe any known limitations (i.e., speed of travel) that would affect

roaming performance. Response: Metro Connect will provide for persistent, continuous connections, with roaming for node to node wireless connectivity. The Cisco wireless network supports roaming for any client on the network. Clients can roam between the wireless AP’s while communicating continuously with other clients on the same network. The IBM WebShpere Everyplace Connection Manager – WECM, will provide for seamless delivery and transfer of wireless users from network to network without the need for re-authentication or interruption of service. Using cross-network roaming, service providers can deliver and sell Wi-Fi, in conjunction with GPRS, 2G, 3G and packet radio access. Customers can maintain session integrity, optimize their costs and transmit confidential data regardless of their location.

Interoperability

1. Describe how your Wireless Broadband Network would interoperate with existing Wireless Broadband and Wi-Fi networks in areas adjacent to the Wireless Silicon Valley project area within Silicon Valley.

Response: Silicon valley metro connect would like to promote interoperability between the networks from a RADIUS/OSS standpoint. This is especially simple to allow those users onto the SVMC network as it is an open wholesale network. Roaming into those cities is dependant on the provider that owns the network and the technology they use. It will, however, be difficult to achieve seamless handoffs (no IP Renew) across the networks in the short/medium term. Given spectrum limitations users at the boarder locations between non homogonous networks may have additional difficulties connecting and with throughput because



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the two networks together are taking up more spectrum than a single network on its own.

Network Architecture and Solution Design

2.2.11 Network Architecture and Solution Design Requirements Provide a Concept Design for the System, including diagrams or flowcharts where appropriate. Concept Design should address the following:

a. Expected Access Point density in urban areas, commercial areas, downtown.

b. Expected number of backhauls per Access Point. c. Expected aggregate speed between Access Points, from Access

Points to backhaul, and from backhaul to the PoP (Network operators Point Of Presence).

d. Expected number of simultaneous connections per Access Point.

The Concept Design should address design for all tiers of the System, including assumptions for data rates, numbers of subscribers, oversubscription rates, ratio of concurrent users to total users, ratio of Wi-Fi access points or nodes to backhaul nodes, etc. 2. Proposals must include a plan for developing a Detailed Design. This plan

must include the following (as outlined in Section 2.2.11): a. Detailed overview describing the tools and processes to be used for

the following: i. Pre-installation site acquisition

ii. Site survey and Spectrum Analysis iii. Propagation modeling iv. Parameter Configuration of the System v. Determination of quantity, type, location and configuration

of all equipment b. Description of diagrams/blueprints that will be created.

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c. Determination of frequency allocation, and maximization of efficiency and interference reduction.

d. Approach to dealing with terrain and other challenges. e. Integration and management of all elements of the System. f. Expectations for Stakeholder participation in the design process. g. Approach to incorporation of Disaster Recovery capabilities in the

design.

3. Please describe in detail the design, architecture, and location of the NOC and PoP. Please address the following characteristics in your response, as well as any other characteristics of the proposed NOC and PoP:

a. Based and Staffed in Oregon b. Back-up Source of Energy c. Proper Bandwidth and Redundancy d. Multiple Peering Points

Response: Network Architecture and Solution Design Requirements will be based on the following as the precursor steps to the final design, with the information gathered by the survey’s and field studies incorporated in to the Silicon Valley Wireless Network architecture: Engineering Design – Site Survey Description: The purpose of this task is to assess the infrastructure and wireless characteristics of the pilot areas and develop an effective access point placement design based on the collected information. Site surveys and RF analysis will be conducted to obtain this input information. The major sub tasks are: • Overall Wireless System Survey Planning • On Site Survey for Backhaul and Multipoint • WiFi Mesh Planning Survey • Survey & Design Review



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Overall Wireless System Survey Planning • Collect all information from City recording all available facilities, network

connections and areas to be covered • Map mounting assets and buildings for the area • Review pre survey design with the Silicon Valley Wireless Network • Coordinate survey project schedule with the Silicon Valley Wireless Network On Site Survey for Backhaul and Multipoint • Survey each location for LOS to adjacent location or mounting asset • Climb asset to guarantee LOS where required. Utilize bucket truck where

necessary • Utilize Spectrum Analysis tools where required (optional) • Take digital pictures of all site details • Identify mounting requirements, and review with facilities manager if possible • Identify cable runs for power, grounding, RF and network connections • Identify site grounding upgrade requirements • Review site for structural analysis WiFi Mesh Planning Survey • Perform Detailed Site Survey for WIFI via onsite survey of each location for

LOS to other mesh and gateway locations • Provide Bucket Truck where required • Develop WiFi Hot Spot Prioritization • Utilize Spectrum Analysis tools if required • Develop Coverage Reports • Take digital pictures of all site details • Identify mounting requirements • Identify power, grounding, RF and network connections Survey and Design Review



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IBM will deliver and review the Wireless Pilot Survey & Design Report to the Silicon Valley Wireless Network, reporting on the tasks described above. IBM will make reasonable design changes as necessary within this scope of work and provide product selection. Installation Description: The purpose of this task is to install the network components for the pilot areas based on the Wireless Pilot Survey & Design Report. The major sub tasks are: • Install Multi Point Backhaul Links • Install Multi Point Subscriber Units • Install Mesh Access Points and Subscriber Gateways Install Multi Point Backhaul Links: 5.8GHz Multipoint Access units will be installed at the distribution points of the backhaul network, one in each area: • All mounts will be finalized upon completion of the site survey • Install base Station Chassis w/ redundant power supply • Install 5.8Ghz Base Station Card with 120 degree antenna • Install three runs of outdoor CAT5 cable to accommodate each of the access

units, • Install (2) 120 degree sector antennas to tower to achieve 240 deg coverage • Install lightning protection and ground cable if needed. • Install increased-strength mounting materials • Weatherproof all connections • Connect to layer three switch that will be installed with backhaul links • Turn up and test link Install Multi Point Subscriber Units: Install Subscriber units which will connect WiFi Gateways back to the multipoint equipment at the main back haul distribution points. Installation at each location will consist of the following:



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• Install mount to be determined upon completion of the site survey • Installation of Alvarion VL 54Mbps Subscriber on mounting assets per the RF

design • Install and connect outdoor CAT5 cable • Install outdoor battery backup • Connect power to radio from pole (power connections will be defined after

survey) • Turn up and test radio • Align antenna • Connect to Gateway mesh node Install Internet Gateway Device IBM will install and configure the Internet Gateway device. The Internet Gateway will reside at a Silicon Valley Wireless Network facility that houses both a fiber network switch and ISP premise equipment. This device will connect via Ethernet connection to the City’s fiber network switch on the customer side of the network, and to the designated ISP’s premise equipment on the network side. IBM will work with the Silicon Valley Wireless Network to physically install the device in a suitable location, start up and configure the device to operate properly on the network. Completion Criteria: This task will be complete when the Internet Gateway device is operating correctly. Deliverable Material: None Assumptions: The Silicon Valley Wireless Network will provide an available Ethernet port at entry point to the City’s fiber network, and that the Silicon Valley Wireless Network is responsible for any network configurations (VLAN definitions, bandwidth management, etc.) regarding the fiber backbone network. The incumbent ISP will provide an available Ethernet port from their premise network equipment. The Silicon Valley Wireless Network will work with IBM and their ISP to enable network traffic to flow from the Internet Gateway onto the



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ISP’s network. Install Mesh Access Points and Subscriber Gateways • Install 54 mesh nodes on existing poles (6 as gateways) • Mount Access Point to pole (exact mounting will be defined after survey) • Connect power radio from pole (power connections will be defined after

survey) • Connect Gateway devices to Subscriber Units • Turn up and test radio • Configure radio into Mesh Network All wireless equipment shall be installed, aligned and configured as per manufacturer’s specifications. Overall System Review and Tuning Description: The purpose of this task is to tune the RF components of the wireless network to provide optimal coverage, subject to any significant findings documented in the Wireless Pilot Survey & Design Report. IBM will perform system testing and tuning, and will update the Wireless Pilot Survey & Design Report to include any changes resulting from the tuning.

Installation and Deployment Rollout

2.2.12 Installation and Deployment Rollout Requirements

1. Provide a narrative statement defining the implementation methodology the Proposer intends to use to provide equipment installation, using the Architecture and Design described in Section 2.2.11.

Response: In general, the build out is not too much different than what Azulstar and partners have done in other markets, except for the total number of communities. This network would be an approximately 20x increase over its largest network to date, however, density of users in a given region is roughly the same. Azulstar will work directly with its main deployment partners, such as Ottawa Electric, IBM and WFI to secure all the resources necessary for the

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complete installation. 2. Describe your implementation plan for the System. Please address the

following in your response: a. Project Execution Plan

Response: The project will be executed according to a joint Azulstar/IBM approach to the project. This process has been based upon considerable experience. The geography will be split into regions that are prioritized based on considerations indicated in the main document. There are 3 phases of the project, which are repeated within each geography. Phase 1. Prepare: Assess, Negotiate, Co-Plan Phase 2. Construction: Design, Build & Integrate, Test & Optimize, Phase 3. Market: Beta, Launch, Grow Silicon Valley Metro Connect (SVMC) will provide addition details about the Azulstar/IBM approach in future private discussions.

b. Management Plan

Response: SVMC, and its partners (Azulstar, Cisco, IBM, and SeaKay) will assume all responsibility for the long term management and security of the network. SVMC will work directly with SAMCAT on key decisions surrounding the project. See the main document for additional details. Additional information about the management plan can be provide in future private discussions.

c. Expectations of Stakeholder Resources

Response: SVMC, and its partners (Azulstar, Cisco, IBM, and SeaKay) are all participating in the directly in the project. Additional information about shareholder expectations can be provide in future private discussions.



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d. Verification Process

Response: The network is full tested both as it is deployed and upon completion within any given geographic area. It is immediately monitored at every point on a 24x7 network basis. Even slight degradations from initial baselines testing, can be detected and outages prevented. SVMC will provide addition details about the Azulstar/IBM verification process approach in future private discussions.

e. Installation of Equipment on Stakeholder Assets

Response: There are three phases to Rights of Way and Co-location. Phase 1. Broad Rights of Way license agreements Phase 2. Infrastructure Selection Phase 3. Rapid Colocation Procedure One of the most critical aspects of the project is quick access to muni assets for the deployment of the network. Azulstar has obtained collocation agreements with dozens of agencies. In some cases, it can go fast and the deployment process reasonable, in other cases it can take up to 2 years agreements. Rights of way and electrical considerations can make the process extremely difficult and can dramatically affect the overall ability of SVMC to deliver a solution. Streamlining and overseeing this is critical for SAMCAT.

f. Adherence to Regulations

Response: All regulations will be adhered to as required



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3. Describe your approach to phased build out for the System. Response: See above and main document. 4. How will you address the Priority Coverage Areas as outlined in the RFP?

Response: Coverage will be negotiated city by city and be a balance of Priority coverage areas as well as needs of the city. Highest priority will be given to anchor tenant contract supported portions of the network. 5. Wireless Broadband Network: Specify Wireless Broadband Network

Coverage Areas, including plans to expand Wireless Broadband Network Coverage Areas over time, geographically, and as demand increases (make sure to reference the areas defined in Appendix A: Map of Required Phase 1 Wireless Broadband Network Coverage in your response), and plans to expand Wireless Broadband Network Coverage Areas over time, geography, and as demand increases.

a. Specify individual phases, estimate total square miles covered, and highlight any Priority Coverage Areas.

Response: The plan is to blanket >95% of populated areas (over 1000 square miles) of the region with over 23.000 access points. Given its size, the network will be designed in parts, with phase rollouts depending on the planned uses of the network within a given geography and the topology of the area. Additional anchor tenant contracts, especially with public safety will ensure additional coverage to an area in a more timely fashion. Azulstar and its partners have fully surveyed the region and see few obstacles to prevent success. 6. Backhaul: Specify geographies and timelines for the Backhaul point-to-point

and/or point-to-multipoint capabilities. a. What percentage of the city will be able to receive fixed coverage



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through the Backhaul? b. Relate Coverage Areas to fixed Anchor Tenant locations requiring

service to ensure that all locations can be reached. c. Provide a map of fixed areas covered by the Backhaul. d. Specify individual phases, estimate total square miles covered, and

highlight any Priority Coverage Areas. Response: See question #5 directly above and earlier questions for coverage and antenna specifics. 7. Address whether the proposed phases are reasonable and attainable. Specify

where your plan does not meet, meets, or exceeds the requirements and preferences outlined in Section 2.2.10.

Response: Given its current deployment experience, Azulstar believes it will beat the expected 36 month deployment process as well as the requirements of 2.2. 10. Initial beta turn up may begin within 3-5 months of first network deployments. Transition from Beta to commercialization of the wholesale system with multiple providers is expected in under 6 months. 8. Provide a timeline for when the System will be at full build-out if different

from initial turn-up. Response: SVMC expects full completion of the network build out in just under 3 years. The length of time for municipalities to integrate into the network is dependant on the level of commitment of the agencies.

9. At full build-out, describe how your proposed System will cover the

geography of the 35 Wireless Silicon Valley entities. a. Will there be equal coverage to all parts of the geography (or all parts

within your defined coverage areas)? b. Specify any areas that will not offer equal access for either the

Wireless Broadband Network or the Backhaul.



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Response: It is impossible to provide equal coverage across a large and topographically diverse region, such as Silicon Valley. Rural areas with dense foliage and many hills will not be directly covered by the network. It is expected, however, that 98% of the regions population will be able to connect to the network within their home and business. See main document for more information on coverage. Customers and especially public safety will be able to setup a network coverage repeater tied to another broadband backhaul technology, such as EV-DO or WiMAX. 10. Describe in detail how you will operate, maintain and support the System and

its users. Make sure to address the following in your response: a. Customer Support Structure

i. Customer Assistance ii. Onsite Maintenance and Support

iii. Escalation Process iv. Service Level Agreements

Response: SVMC will provide a full-time support staff to operate and support and the SP/CPs from regional support offices. They will own and operate their own lift trucks, repair equipment, and spares programs. Additional integration engineers from IBM and Cisco are available on call to support any muni or network needs.

b. Inventory

Response: Inventory for network replacement and government radios will be kept onsite at the regional support offices. Standard Wi-Fi / WiMAX equipment is provided by end customers and/or SP/CPs so that is not inventoried by SVMC.

c. Warranty

Response: SVMC warranties the system at its own costs. Warranty on other equipment, e.g. Laptops and Mobile routers, are specific to the product and manufacturer.



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d. System Access and Provisioning Requests

Response: Provisioning requests are sent from potential customers to individual service providers. Azulstar is involved only if required by a particular SP.

e. System Failures

Response: SVMC will provide its own system operation and maintenance, working in conjunction with partner firms Azulstar, Cisco and IBM. The network will be monitored 24x7 using centers onsite as well as offsite at the Azulstar headquarters in Michigan. System failures will be addressed according to the final SLAs negotiated with both SP/CPs and government users.

11. Provide a copy of your proposed service agreement(s) and SLA(s) for each

class of user, where appropriate.

Response: These are not yet available, other than a sample SLA for a retail to consumer offering that is currently being used. That Service Level Agreements are attached 12. Provide an overview of customer support structure and procedures.

Response: This is question is specific to an individual Service provider and does not apply with a wholesale network. 13. Specify planned inventory of replacement parts to be kept on-site.

Response: An inventory of all network components will be kept onsite. 24x7 support crews are available on a full time basis in-case of critical failures. 14. Describe the warranty offered to all types of customers based on the services

rendered. Response: Final warranties will depend on the service provider selected. In current systems, Azulstar is providing a 30 day, no questions asked return policy for all services and hardware.



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15. Provide an overview of how the end-user will access and use the System. Please address from the viewpoints of residents, visitors, businesses, SPs/CPs, and local governments.

Response: Azulstar believes that one of the keys to the system is that users can connect themselves, with their own 802.11 and 802.16 hardware. This is true for all classes of users, residents, visitors, businesses and government users. Azulstar provides a suite of software and knowledge tools to enable a user to effectively connect entirely on their own. IBM Help desk provides additional assistance to complete the “self install” process. Once connected, the network will be fairly transparent to most users, with occasional “aiming” of an antenna to improve reception, again, similar to broadcast TV. Most corporate and government users can use any VPN once authenticated to the network for additional security as well as 802.11i. Connected device applications can use pre-authentication on the network, so a user must just turn the device on to connect. Licensed band Government applications require higher levels of security and are therefore managed directly via SVMC, The IT staff and the integrator, IBM. Service providers will deal directly with SVMC, and interface directly with a single point of contact who will be their wholesale Liaisons. 16. Describe the process for dealing with System failures related to failed access

units in the field and System maintenance. a. Include a list of what equipment will be required to access the units

located on various public/private assets.

Response: Full time maintenance personal will be employed to deal with field maintenance. An additional, backup support contract is now being negotiated with RF subcontractors, such as WFI. Access to the equipment requires a lift truck and in some cases, a key to a locked box as is the case in building rooftops.



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Request Resources

2.2.12.3 Request Resources

1. What external resources will be needed? 2. What challenges are foreseen with securing and scheduling those resources

when needed? Response: Silicon Valley Metro Connect’s PM will be responsible for scheduling all project tasks and coordinate lead times. This process will also take into consideration all required external resources and any and all potential challenges with securing and scheduling those resources.

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Public/Private Assets

2.2.12.4 Identify and secure available Public and Private assets

1. What assets shall be requested? 2. How will these assets be secured? 3. Foreseeable issues or challenges of obtaining proper locations for ideal

placement of equipment?

Response: Metro Connect will work with SAMCAT to identify and secure utility and assets for the project rollout. The issues and potential challenges of obtaining proper locations for ideal placement of equipment shall be dealt with during the negotiations process and it is hoped that there will be maximum cooperation with participating entities.

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Radio Non-Interference

2.2.12.5 Co-existence and non-interference with existing wireless infrastructures

What measures will be performed to ensure installation of new radio equipment will not create inference with existing radio installations?

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If/When notified of (possible) inference with other radio devices: How do you respond? How quickly will you respond?

What radio frequencies will be used in your design?

Response: Silicon Valley Metro Connect will work with other users in the unlicensed and licensed spectrum to resolve issues of RF radio spectrum.

Adherence to regulations

2.2.12.6 Adherence to regulations

1. Ability to obtain, in timely fashion, all applicable a. Permits b. Zoning c. Other Licenses and Approvals

Response: Silicon Valley Metro Connect will work with SAMCAT to identify and develop standard agreements for permits and fees, and access rights for all participating entities.

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EULA 2.2.12.8 End User License Agreement (EULA) & Privacy Protection Provide a copy of the End User License Agreement and any End User Privacy Protections policies the company would implement if it were selected as a provider of services for the Wireless Silicon Valley wireless broadband network. Response: See Attachment Azulstar Customer Service Level Agreement. The SVMC proposal is a wholesale proposal, it will be up to individual retail service providers to provide their corresponding EULAs.

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Sale or 2.2.12.9 Sale or Transfer of the Agreement Y



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Transfer State whether or not your company agrees to the terms regarding sale or transfer of the agreement in section 2.2.12.9 of the RFP. Response: This is answered in the main document. The main issue is regarding Azulstar, a privately held company.

Net Neutrality

2.2.12.10

Net Neutrality Policy and Plans Describe your policies and plans for providing equal access to the Internet and your network for all users of the Wireless Silicon Valley wireless broadband network. State whether or not your company plans to adhere to the concepts of Net Neutrality. Response: Silicon Valley Metro Connect will adhere to the Net Neutrality concept and provide Internet access to all users of the Wireless Silicon Valley Wireless Broadband Network

Splash Page 2.3.1 Splash Page

1. Provide a description of the Splash Page. Provide an initial prototype layout including the following in addition to other relevant details:

a. Entity Web sites b. Service Providers c. Content Providers

2. Describe other components of your proposed Splash Page.

Response: The splash page will focus mainly on four things:

a. As a showcase for the wholesale Service and Content providers. b. Providing connection and technical assistance to users c. To provide local community content (e.g. city, school, community,

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d. To provide advertisements to offset the cost of the free service The final concept for the wholesale version of the Splash page is still being developed. An example of a current Azulstar splash page and some of the advertisements are below.

Current Azulstar Splash page in Rio Rancho, NM.

2.3.2 Community Broadband Alliance (Public Benefit) Applications

1. Will “Entity Web Site” concept be supported?

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Response: Yes it will. There will be refreshes to the websites as discussed above in the document

2. Suggestions/recommendations of additional Public Benefit applications?

Response: *Small Business: marketing (location based and wide range), branding, banking, budgeting, administration/benefits, database management, healthcare, tax incentives and tax reporting.

*Public Safety. Neighborhood organization and governance, supplies distribution, policy information, cooperation with Municipal and regional agencies.

*Disaster Preparedness. Neighborhood organization and governance, cooperation with Municipal and regional agencies.

*Education. Enhanced curricula across all subject areas and life stages; increased parental/family involvement in education process. College planning. English as a Second Language.

* Skills Training/Workforce Development. MS office applications, Web design, Video Editing, Quick books/Advanced Excel. Job search, resume development and interviewing.

* Economic Development. Connection to investment capital for entrepreneurial efforts, particularly those engaging new ideas for applications that improve network use and experience; business loans, tax incentives, marketing avenues and small business development networks.

* Healthcare. Online access to health information and administration.



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* Social Networking. Affinity Groups/Senior Groups/ Exercise Groups/Arts Groups/Cooking Groups/Faith Groups. International newspaper access and comfort with sending photos, text messages, video and music via e-mail.

* Cultural Knowledge. Community/Neighborhood Pride and Uniqueness.

Entity Web Site Section

2.3.2.1 Entity Web Site Section Describe your approach to the Entity Web Site information appearing on the Wireless Silicon Valley splash page when entering the Wireless Broadband Network.

1. . Specifically address the following: a. Sites expected to be contained within the Entity Web Site section.

Please specify any suggested sites in addition to those outlined in this Section.

b. Any limitations on the adjustment of Entity Web Site section content in the future.

c. Any bandwidth or access limitations. d. Please describe any innovative ideas to enhance the Entity Web Site

section. 2. Please specify any restrictions you are planning to apply to the Entity Web

Site section in terms of bandwidth, time, space, ports, etc.? 3. What is the speed you will allocate for Entity Web Site section services? 4. How do you propose to work with the Wireless Silicon Valley Entities to

update Entity Web Site section sites periodically? How often do you propose to update Entity Web Site section sites?

Response: The Silicon Valley Network entity WEB portal page will include the Cities and Counties government listings, government services, schools public and

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private, transportation for airport, bus, rail, DOT, healthcare for hospitals and clinic, regional arts, culture for communities. We believe that any differentiation between WEB screens that users may experience for either premium or basic services is discriminatory in nature and counter to the Metro Connects and Silicon Valley Wireless intention to the bridge the Digital Divide. All users of Silicon Valley Wireless Metro Connect will have access to all the services offered in any (or none) portal that are offered on the network. Metro Connect is committed to promote the City and its images as the most visible elements of any home/splash page. As noted above in the main document, Metro Connect is willing to abide by the revision schedule proposed by Wireless Silicon Valley and SAMCAT.

Economic and Community Development

2.3.2.2 Economic and Community Development

1. Please provide a summary of public benefits associated with your System. Include specific examples and programs of Economic and Community Development concepts.

2. How will your System achieve economic and/or community development

objectives as outlined in Section 2.3.2.2? 3. What, if any, programs do you propose to develop to achieve these

objectives? Specify any reduced or subsidized access you plan to offer to low-income or other groups, or for educational or other purposes. Please be specific about the program criteria, objectives

Response: SeaKay’s own research and focus efforts, has shown that many needs in underserved communities match those in any diverse growing and developing community. Based upon this observation, SeaKay will focus training an outreach

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opportunities in the following functional areas (listed below).

*Small Business: marketing (location based and wide range), branding, banking, budgeting, administration/benefits, database management, healthcare, tax incentives and tax reporting.

*Public Safety. Neighborhood organization and governance, supplies distribution, policy information, cooperation with Municipal and regional agencies.

*Disaster Preparedness. Neighborhood organization and governance, cooperation with Municipal and regional agencies.

*Education. Enhanced curricula across all subject areas and life stages; increased parental/family involvement in education process. College planning. English as a Second Language.

* Skills Training/Workforce Development. MS office applications, Web design, Video Editing, Quick books/Advanced Excel. Job search, resume development and interviewing.

* Economic Development. Connection to investment capital for entrepreneurial efforts, particularly those engaging new ideas for applications that improve network use and experience; business loans, tax incentives, marketing avenues and small business development networks.

* Healthcare. Online access to health information and administration.

* Social Networking. Affinity Groups/Senior Groups/ Exercise Groups/Arts Groups/Cooking Groups/Faith Groups. International newspaper access and comfort with sending photos, text messages, video and music via e-mail.



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* Cultural Knowledge. Community/Neighborhood Pride and Uniqueness.

Training shall be provided in both one-on-one and in group settings, and will involve local schools/ colleges /networking academy student instructors and others with specific expertise in service learning provision. We will also involve instructors with language skills essential to outreach in diverse Silicon Valley communities.

Local businesses and philanthropic networks have already expressed keen interest in supporting such involvement.

Application 2.3.3 Applications

1. Identify and describe and least three and no more than ten applications that are likely to generate cost savings and efficiencies for public agencies.

Response: • AMR – Automated Meter Reading can be used for both utility meters

and parking meters. For both implementations, savings are derived from significant reductions in human meter reading and collection of cash from parking meters.

• VoiP – Voice Over IP will provide significant cost savings vs. land line services

• Mobility Workers – Inspectors, Home Health Care workers, Case workers can access and or submit critical information on a real time basis without having to return to the office.

• eCitations for traffic and or parking infractions can be produced on the spot. Bail can be submitted via credit or debit card and MSR.

• Decommission T1 or greater service lines • Intelligent Transportation Services – Road charging and hot lanes for

reducing traffic congestion • Video conferencing and arraignment can reduce personnel and

transportation costs of prisoners from the jail to the courthouse.

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2. For each application provide data on costs, cost savings, efficiencies and

other benefits the application would generate. Response: This will be provided during the negotiations phase. The more Entities that utilize these applications, the less expensive they will be for each individual entity. There can be tremendous cost savings for the municipalities and Silicon Valley Metro Connect looks forward to working with the participating Entities to maximize the network for the benefit of their residents, employees and visitors.

Work Performance

2.4 Work Performance

1. How can the Wireless Silicon Valley Entities best assist you to make your project a success?

Response: Participate in and commit to the network. Assist with the education of the community on the network and cooperation with unlicensed spectrum management. 2. Which assets do you like (intend) to utilize. Estimate numbers of each asset

that will be needed for equipment placement (relate to Concept Design). Response: All public assets available to enterprises and public benefit organizations. Estimations of numbers of assets will be done during the survey process. 3. Estimate the value for access to public facilities. Specify value for each

category of asset on a per unit basis and in total. What do you propose would be fair rates to pay the Cities, Counties, Entities, and other private owners for access to these assets? Please be specific per category.

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Response: This answer is covered in the document 4. Are there any additional assets Proposers would like access to? If so, please

specify market value of access to and proposed use of such assets. Response: This will be determined during the survey process. We would like access to any and all fiber assets as possible. 5. What additional forms of assistance might the Wireless Silicon Valley

Entities offer to assist your project and achieve the project objectives? Response: Commit to and participate in the network’s design, implementation and maintenance. Actively engage in the public benefit aspects of the network.

Place of Performance

2.4.1 Places of Performance

1. Specify any preferences for meeting locations. Response: IBM and Cisco maintain several business offices in the Silicon Valley and are available for meetings. Metro Connect is also amenable to participating in meetings at the Joint Venture offices in San Jose. 2. How frequently would you propose to meet with the Wireless Silicon Valley

Entities and/or participating City, County, Entity personnel for status reviews?

Response: It is typical to conduct weekly status meetings early in the project. As the project progresses, meetings may be scaled back to bi-weekly and perhaps monthly.

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Period of Performance

2.4.2 Period of Performance

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1. What difficulties, if any, do you expect with starting work on the date referenced in Section 2.4.2?

Response: Metro Connect can begin work on the project within 60 day. However, it is the experience of Metro Connect that projects of this scope require substantial preparatory work (e.g., site surveys, network design, asset inventory, etc.) before deployment can begin. 2. When do you propose beginning detailed design work following your

selection? Response: Metro Connect will have resources lined up to begin network design immediately following successful contract negotiations 3. When do you propose beginning permitting? Response: Metro Connect anticipates the Joint Venture to assist Metro Connect in establishing an expedited permitting process with contracted cities. In general, Metro Connect can initiate permits upon completion of a city’s network design 4. When do you propose beginning full/phased implementation of the System? Response: Metro Connect will initiate deployment within 90 days of network design for a specific municipality 5. When do you estimate completion of Phase I? Response: Phase I completion must first be defined before a reasonable estimate can be provided. Depending upon the scope of Phase 1, completion could be around 180 days All phases (project completed)?



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Response: Completion for all phases will be dependent upon extent of participation of the individual communities. A project of this magnitude with full municipal participation could extend two – three years.

Work Areas 2.4.3 Proposer Access to Work Areas

2. Will all employees, contractors, sub-contractors performing work on behalf

of the Success Proper have proper identification provided by Success Proposer available for display at all times?

Response: Metro Connect personnel will wear proper identification at all times when onsite. 3. Public/Private work sites and areas shall be maintained in an orderly fashion. Response: Metro Connect personnel are professionals and will leave the sites and work areas as they are found.

4. Coordination and consideration will be pre-emptive at all times when

accessing public/private work areas that require scheduling and/or special equipment.

Response: The Metro Connect Project Manager will coordinate with appropriate Silicon Valley personnel with respect to scheduling and/or special equipment.

Y

Insurance 2.4.4 Insurance Requirements

1. Please provide certificates of insurance as proof of coverage for each of the types of required insurance as specified in Section 2.4.4, including:

a. Workers Compensation Insurance b. General Liability Insurance c. Automobile Liability Insurance

Y



Area

Section


C Y/N

PC Y/N

NC Y/N

Response: IBM carries insurance in all three categories that exceeds industry standards. Certificates will be provided upon award of contract

Removal of Equipment

2.4.5 Provide evidence of ability and willingness to post bond for the removal of equipment should the company cease operations. Response: Metro Connect will include a bond upon award for an amount equal to the cost of deployment services for the largest municipal deployment

Y



proposal. 156

Appendix A. WCS Screenshots (RFP Section 2.2.4)

WCS Screenshots.ppt



proposal. 157

Appendix B. SV Wireless Team (RFP Section 2.2)

SV Wireless Metro Connect Team.pdf



proposal. 158

Appendix C. SV Wireless Network Concept (RFP Section 2.2.1)

ΩDVD

AC 100-240V~

IAD2431-1T1E1

50/60Hz 1.6A (1.6A)13V DC 5A

LI NK100FDX

ACTS YSPWR DO NOT USE DC

AND AC POWERAT THE SAME TI MECF (S LOT 0)

CLE I CODE ECI BAR CODEFast Ethernet 0/ 1 Fas tEt hernet 0/0

topCONSOLEAUX bottom

!

O

/

T1/ E1 1/1 T1/E1 1/0

CD AL CD AL

W0

800-ASY -LABEL SERI AL LAB EL

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50/60Hz 1.6A (1.6A)13V DC 5A

LI NK100FDX



CLE I CODE ECI BAR CODEFast Ethernet 0/ 1 Fas tEt hernet 0/0 topCONSOLE

AUX bottom

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W0


Silicon Valley Wireless Network Concept

RFP Response Section 2.2.11

ΩDVD

AC 100-240V~

IAD2431-1T1E1

50/60Hz 1.6A (1.6A)13V DC 5A

LI NK100FDX



CLE I CODE ECI BAR CODEFast Ethernet 0/ 1 Fas tEt hernet 0/0

topCONSOLEAUX bottom

!

O

/

T1/ E1 1/1 T1/E1 1/0

CD AL CD AL

W0


AC 100-240V~

IAD2431-1T1E1

50/60Hz 1.6A (1.6A)13V DC 5A

LI NK100FDX



CLE I CODE ECI BAR CODEFast Ethernet 0/ 1 Fas tEt hernet 0/0 topCONSOLE

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W0


Silicon Valley Wireless Network Concept

RFP Response Section 2.2.11



proposal. 159

Appendix D. Municipal Wireless Operational Structure (RFP Section 2.2.1.1.4)

Municipal Wireless Operational Structure



proposal. 160

Appendix E. IBM Anyplace Kiosk

Anyplace Kiosk.pdf

Bring the kiosk to the customer

Today,peoplewantinstantaccess

toinformation,specialservicesand

e-businesstransactions,whetherthey

areshopping,travelingordiningout.

WithIBMAnyplaceKiosksolutions,

youcandeliverarich,compelling

interactiveexperiencedirectlyto

customers–virtuallyanywhere.

Thesekioskscombinerobust

computingpower,astate-of-the-art

infrared(IR)touchscreendisplayand

optionalperipheralsinaslim,

tapereddesignthatiseasytoplace.

Cost-effective,theyareidealfor

pervasiveinstallation.Multiple

mountingoptionsenableyoutoplace

kiosksattouchpointsconvenient

tocustomersandemployees.

CompactIBMAnyplaceKiosk

solutionscanhelpyourevolutionize

yourbusiness,differentiateyourself

fromcompetitors,andinfluence

end-userdecisionsastheyhappen.

Enabling business innovation in a

bigger, bolder way

MeetthenewestmemberoftheIBM

AnyplaceKioskfamily,the17”model.

Withmoretouchscreenrealestate,yet

stillultracompact,thismodeldelivers

greaterend-userimpactwithmore

detailandhigherresolutiononscreen

images,whileitssleekdesignallows

ittobeinstalledvirtuallyanywhere.

Abiggerscreenalsomakesiteasier

touseandoffersthepossibilityof

viewingbymorethanoneperson.

Ultra compact kiosk delivers dynamic self-service at the point of decision

Sleek,ultracompactkiosk

combinesprocessor,flatpanel

touchscreen,MSRandscanner

tofitvirtuallyanywhere

New17”touchscreenmodels

–biggerscreen,yetstill

ultracompact

Flexibleplatformdeliversa

dynamicinteractiveexperience

andiscost-effectivefor

pervasiveinstallation

Fastandeasytoinstall,service

andmanage

Highlights

IBM Anyplace Kiosk

New IBM Anyplace Kiosk 17” model

Extensive range of self-service

opportunities

Abroaderfamilyofhigh-powered,

multimediakioskofferingscreates

newopportunitiestorevolutionizethe

customerexperience.IBMAnyplace

Kiosksolutionsareequippedtospan

multiplemarkets,includingretail,

travel/tourism,communications,

financial,government,transportation,

entertainment,healthcareandother

sectors.SolutionsavailablefromIBM

andIBMBusinessPartnersinclude

in-aisleCD/DVDpreviewanddigital

downloadstations,guidedsellingtools,

self-orderinginrestaurants,unattended

check-inforhotelguests,andmuchmore.

ThislistincludesReadyforIBMRetail

StoreInnovationssolutionspretestedfor

usewithIBMAnyplaceKiosksystems.1

Inaddition,theIBMAnyplaceKioskcan

beintegratedwithdiverseapplications

anddevicesenterprise-wide,usinga

standards-basedplatform–theIBM

StoreIntegrationFramework–todeliver

aconsistentandrealtimeviewofyour

businesstothecustomer.Withthis

framework,youcanreactquicklyto

changingbusinessneeds,adoptnew

applicationsmoreeasilyanddeliver

differentiatedservicesforsuccess.

Compelling multimedia experience

Withachoiceof12”,15”or17”flatpanel

touchscreens,extrabrightdisplays2and

superiorIRtouchtechnology,theIBM

AnyplaceKioskprovidesexceptional

imagequalityandhelpsproviderapid,

accurateself-servicetransactions.

Intel®ExtremeGraphics2technology

deliversintense,realistic3Dgraphics

andfullscreen,fullmotionvideofora

trulyexcitinginteractiveexperience.

ItfeaturesanIRtouchscreenthat

typicallydoesn’tneedtobecalibrated,

andhasahighercontrastratioand

reducedglareforimprovedscreen

visibility.Highqualitystereospeakers

supportaudioapplicationsanda

presencesensoractivatesthekiosk

whensomeoneapproaches,which

helpscapturetheenduser’sattention.

Ultra compact form factor

TheIBMAnyplaceKioskfeaturesan

ultracompactformfactorthatstartsat

2.8”/72mm3deepandweighslessthan

10lbs(12”model).Thecompactsize

allowscustomerstoplacekiosksatthe

pointofdecision,whetherthatplacement

isonanaisleendcap,counter,wallor

integratedintoafree-standingfloor

mount.Theflexiblemountingoptions

IBM Anyplace Kiosk 12”, 15” and 17”

revolutionizehowinformationisconveyed

andhowendusersmaydynamically

interactwiththeself-servicesolution.

Versatile options for scanning available

Twooptionsforscannersareoffered.The

versatileIBMAnyplaceOmniScanner

makesscanningbarcodesbotheasy

andintuitivewiththecapabilitytocapture

avarietyofnumerousbarcodesinany

orientation.Thishigh-performance

scannerwasdesignedspecificallyto

complementtheIBMAnyplaceKioskand

offersacompact,ruggeddesignbuiltto

workinvirtuallyanyretailenvironment.

RetailerscanalsochoosetheIBM

AnyplaceLineScanner,whichiscost-

efficientandidealforbasicbarcode

scanningkioskapplications.

Integrated all-in-one unit

TheIBMAnyplaceKiosksolutionis

anintegrated,all-in-oneunitthatis

purpose-optimizedfortheself-service

environment,combiningprocessor,

flatpaneltouchscreen,integratedMSR

andscanneroptionintoasingledevice.

Arobustbezelcoverdesignprovides

superiorcablemanagementandtamper

resistantusercontrols.Thesekiosksoffer

anintegratedmini-PCIslot4foradvanced,

high-speedwirelessLANconnectivity,5

USBandserialportstoaccommodate

avarietyofexternalperipherals,anda

singlepowercordtoeaseinstallation.

CustomersmayordertheIBMAnyplace

Kioskwithaharddiskdriveorasa

disklessthinclientdevice.External

attachmentpointsallowattachmentof

brand-specificsignage,faceplatesor

otherperipherals.

12”, 15” or 17” IR touchscreen display has no plastic film to scratch and is designed to help avoid the need for recalibration

IBM Anyplace Kiosk features

Integrated stereo speakers for high- quality audio

Presence detector can activate kiosk as end users approach

Multiple mounting devices (optional) enable you to place kiosks at touchpoints convenient to customers and employees. These options (shown) include tabletop mounts with a wide tilt range for ergonomically correct viewing; third-party mounts such as the articulated radial arm; and flush-to-wall mounts.

1 Intel Celeron® M Processor 320 (1.3GHz, 400 FSB, 512KB cache)6

2 Intel Extreme Graphics 2 technology delivers intense, 3D graphics with sharp images

3 Two SO-DIM memory slots improve expandability

4 Side panel5 Barcode scanners (optional features) 5a. IBM Anyplace Omni Scanner 5b. IBM Anyplace Line Scanner6 Optional 802.11b/g wireless support via

mini-PCI adapter4

a. Two high-speed USB 2.0 portsb. External power supply minimizes kiosk size,

keeps heat away from electronics and simplifies service

c. Microphone port

Robust, stable platform helps deliver

strong investment protection

Self-servicehardened,IBMAnyplace

Kiosksolutionsareengineeredtohelp

deliverlonglifeandastableplatform.

Theyfeaturearugged,durableexterior

designedtohelpwithstandfrequent

usageandroughhandling,withasealed,

spill-resistantdisplay.IBMkiosksolutions

gothroughrigorousmanufacturingand

testingprocessestoreviewhowthese

deviceswillperform,asdesigned,in

realworldenvironments.Microsoft®

Windows®XPandLinuxoperating

systemsareoffered,andMicrosoft

Windows2000issupported.

Easy to install, service and manage

IBMAnyplaceKiosksolutionscomewith

anindustry-standardVESAmounting

plate,orwiththeoptionofintegrated

wirelessconnectivityforasingle-cable

setup5thatmakesthemfastandeasyto

installorremoveforservice.Thesekiosks

alsoincorporatehiddenswitchesanda

minimalnumberofcoverpanelscrews,

soserviceprovidershavefastaccess

tointernalcomponents.Plus,Wired

forManagement(WfM)compliance

isoffered,enablingconvenient

remotemanagement.

7 Side panel8 Optional MSR9 40GB7 hard disk drive (optional on select

models – standard on all 17” models)10 Splash-resistant louvers allow airflow and

protect internal electronics11 Threaded mounting points for customized

faceplates, signage or additional peripherals (for example, biometric reader)

12 VESA mounting plate easily attaches to a variety of compliant mounts (available with optional wall-mount or countertop kit)

d. Headphone porte. External RS-232 portf. Integrated 10/100 Ethernet provides the speed

and bandwidth for LAN communications and Internet access5

a b c d e f

10

1

4

8 7

3

6

9

2

11 12

5a 5b

IBM Anyplace Kiosk at a glance

Hardware

Processor IntelCeleronMProcessor320(1.3GHz,400FSB,512KBcache)8

Harddiskdrive 40GBoption(optionalonselectmodels,standardonall17”models–seetablebelow)

(optional)

Systemmemory9 256MBDDR(upgradeableto2GB)

Graphics IntelExtremeGraphics2

Slots 2SO-DIMMslots(standard),singlePCcardexpansionslot(optional)

Ports 2high-speedUSB2.0,1RS-232,2internalRS-232(foroptionalMSRandscanner),headphone,microphone

Powerconsumption 40Wtypical/120Wmaximum

System dimensions and weight

Dimensions 12”model:12.4x2.8x12.2”/315x72x310mm

(WxDxH) 15”model:15x2.8x14”/380x72x355mm

17”model:16.8x3.1x15.7”/399x78x427mm

Weight10 12”model:9.5lbs/4.4kg

15”model:11.5lbs/5.3kg

17”model:16lbs/7.4kg

Software

Operatingsystems IBMRetailEnvironmentforSUSELINUX(IRES)11,Novell’sLINUXPointofService(NLPOS),MicrosoftWindowsXP

supported ProfessionalEdition12,MicrosoftWindowsEmbeddedforPointofService(preloadonselectmodels–seetablebelow)

andMicrosoftWindows2000

Driverssupported MicrosoftWindows,OPOS,JavaPOS™13

Industry standards

Systems WfM,SMBIOS,WakeonLAN®andPXE

management

Powermanagement APM1.2withLinux,ACPI1.0withMicrosoftWindows

Peripheral options

• Integrated3-trackMSR •Single-slotcardbussocket(specialorder)

•Choiceoftwobarcodescannersavailable(optional): •802.11b/gwirelesssupportviamini-PCIadapter4

–AnyplaceOmniScanner •Flush-to-wallmount

–AnyplaceLineScanner •Tabletoptiltmount

Services

Limitedwarranty14 Oneyearonsite.Depotserviceismodeldependentandvariesbygeography.PleasecontactyourIBMrepresentativefor

moreinformation

Technicalsupport15 24x7phonesupportandWeb-basedhelp(duringlimitedwarrantyperiod)

Options16 Onsiteserviceavailable

Microsoft Windows Embedded No preloaded operating system No preloaded operating system

for Point of Service preloaded 40GB hard drive standard No standard hard drive

40GB hard drive standard

Screen size Warranty – Warranty – Warranty – Warranty – Warranty – Warranty –

depot onsite, 24x7 depot onsite, 24x7 depot onsite, 24x7

12”touchscreen ModelE32 ModelEZ2 – – Model132 Model1Z2

15”touchscreen ModelE35 ModelEZ5 – – Model135 Model1Z5

17”touchscreen ModelE37 ModelEZ7 Model137 Model1Z7 – –

©2006InternationalBusinessMachineCorporationAllRightsReserved.

IBMRetailStoreSolutionsP.O.Box12195,3039CornwallisRoadResearchTriangleParkNC27709U.S.A.

PrintedintheUnitedStatesofAmerica05-06

®IBM,theIBMlogo,theReadyforIBMRetailStoreInnovationsMarkandthetrademarkscontainedtherein,andWakeonLANaretrademarksofInternationalBusinessMachinesintheUnitedStates,othercountries,orboth.Foralistofadditionaltrademarks,pleaseseeibm.com/legal/copytrade/shtml

®IntelandCeleronareregisteredtrademarksofIntelCorporationintheUnitedStates,othercountries,orboth.

™JavaandallJava-basedtrademarksaretrademarksofSunMicrosystems,Inc.intheUnitedStates,othercountries,orboth.

™LinuxisatrademarkofLinusTorvaldsintheUnitedStates,othercountriesorboth.

®MicrosoftandWindowsareregisteredtrademarksofMicrosoftCorporationintheUnitedStates,othercountries,orboth.

Othercompany,productandservicenamesmaybetrademarksorservicemarksofothers.

IBMassumesnoresponsibilityorliabilityforanyuseoftheinformationcontainedherein.NothinginthisdocumentshalloperateasanexpressorimpliedlicenseorindemnityundertheintellectualpropertyrightsofIBMorthirdparties.Nowarrantiesofanykindincludingbutnotlimitedtowarrantiesofmerchantabilityorfitnessforaparticularpurposeareofferedinthisdocument.Formoredetailsonlimitedwarrantytermsandconditionsorextendedwarranty,pleasecontactyourIBMrepresentative.

ReferencesinthispublicationtoIBMproductsorservicesdonotimplythatIBMintendstomakethemavailableinallcountriesinwhichIBMoperates.CopyingordownloadingtheimagescontainedinthisdocumentisexpresslyprohibitedwithoutthewrittenconsentofIBM.AnyproposeduseofclaimsinthesematerialsoutsideoftheUnitedStatesmustbereviewedbylocalIBMcountrycounselpriortosuchuse.Theinformationcouldincludetechnicalinaccuraciesortypographicalerrors.IBMmaymakeimprovementsand/orchngesintheproduct(s)ortheprogram(s)describedinthispublicationatanytimewithoutnotice.

TheIBMhomepageontheInternetcanbefoundat ibm.com

PrintedintheUnitedStatesonrecycledpapercontaining10%recoveredpost-consumerfiber.

G210-7045-02

For more information

TolearnmoreaboutIBMAnyplaceKiosk

solutions,contactyourlocalIBMsales

representative,callusat1800IBM-CALL

(1800426-2255),or1770863-1000

outsidetheUnitedStatesorCanada,

orvisit:

ibm.com/industries/retail/store

Cover shows IBM Anyplace Kiosk with optional integrated MSR and integrated bar code scanner (optional).

Page 2 shows 12”, 15” and 17” IBM Anyplace Kiosk with optional integrated MSR and integrated bar code scanner (optional).

Page 3 shows (top) IBM Anyplace Kiosk; (center) (l to r) Tilting IBM Anyplace Kiosk on tabletop mount (optional), IBM Anyplace Kiosk on articulated radial arm (third-party option) with integrated MSR and integrated bar code scanner (both optional), and IBM Anyplace Kiosk on flush-to-wall mount (optional).

Page 4 shows (top) IBM Anyplace Kiosk with removeable parts (includes optional peripherals and hard disk drive) and (bottom) IBM Anyplace Kiosk input/output (I/O) panel.

1 IBMisnotthelicensorofanyBusinessPartner’sproductorserviceandmakesnowarranties,expressedorimplied,includinganyimpliedwarrantiesofmerchantabilityorfitnessofaparticularpurpose.StatementsmadebyIBMBusinessPartnersthatofferReadyforIBMRetailStoreInnovationsproductsareprovidedbytherelevantthird-partyandnotIBM.

2 Dualbulbsfor12”and15”;quadbulbsfor17”model.3 17”modelis3.1”/78mmdeep.4 Notavailableworldwide.Askyourrepresentativefordetails.5 Internetaccessseparate,notincluded.6 GHzrefersonlytomicroprocessorinternalclockspeed;manyfactorsaffectapplicationperformance.7 MB/GBequalsonemillion/billionbyteswhenreferringtostoragecapacity;accessibilitymaybeless.8 Processorsocketsuitableforupgrade.9 Memorysupportsbothsystemandvideo.Enablesbalancedmemoryusagebetweengraphics

andsystemforoptimalperformance.10Representsweightofsystemonly,notmountedonstandandexclusiveofpowersupply.11ThisisaservicesupportofferingfromIBM.TheSUSELinuxoperatingsystemisdistributedseparately

bySUSEdirectlytothecustomer.IRESsupportcurrentlyavailableon12”and15”modelsonly.Plannedavailabilityforthe17”modelinthefirsthalfof2007.

12Availablebyspecialorder.MicrosoftWindowsXPProfessionalwithrestrictiveusedescribedintheEndUserLicenseagreement.

13Availableforselectoperatingsystemsanddevices.14ForacopyofthetermsandconditionsofIBM’sStatementofLimitedWarranty,pleasecontact

yourIBMrepresentativeorreseller.15Technicalresponsetimesmayvary.16Formoreinformation,pleasecontactyourIBMrepresentative.



proposal. 161

Appendix F. Azulstar Sample Service and Licensing Agreements

Azulstar Customer and Service Level Agr

rio rancho liscense Agreement.DOC

RR LicAgrAmendment1.d



proposal. 162

Appendix G. Aeronet 1500 Datasheet

1500 Data Sheet.pdf

All contents are Copyright © 1992–2005 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.

Page 1 of 15

Solution Overview

Cisco Aironet Wireless Access Points

As WLAN deployments expand, security, scalability, reliability, ease of deployment, and management become increasingly

important. Cisco provides a comprehensive line of access points that deliver enterprise-class features for business-ready

wireless LANs.

EXECUTIVE SUMMARY

Access points are critical elements of the Cisco® Unified Wireless Network. Cisco single- and dual-band access points are designed for offices and

similar environments, challenging radio frequency (RF) environments, and the outdoors. The devices are available in two versions, those configured

for lightweight operation in conjunction with Cisco wireless LAN controllers and the Wireless Control System (WCS) as well as those configured for

autonomous operation in conjunction with the CiscoWorks Wireless LAN Solution Engine (WLSE). Autonomous access points, along with the

WLSE, deliver a core set of features and may be field-upgraded to lightweight operation and an advanced feature set.

To make the best choices for their particular applications, customers need to understand the features and benefits of the different Cisco Aironet®

access points. This solution overview details the capabilities of each of the devices in the Cisco Aironet wireless access point family.

MANAGEMENT PARADIGM

As wireless LANs become increasingly mission-critical and evolve in terms of scale and capabilities, the way the wireless deployment is managed

must evolve as well. As each customer and each deployment is unique, Cisco provides differing feature sets and differing management paradigms

to address these customer-specific requirements.

Cisco provides a core feature set that includes autonomous access points and the CiscoWorks WLSE management appliance. The core feature

set provides a base set of capabilities that are required for enterprise deployments. Core features include secure connectivity through support for

802.11i/Wi-Fi Protected Access 2 (WPA2), fast and secure Layer 2 roaming, and interfaces to a variety of third-party applications and products.

Most Cisco access points are available in versions designed for autonomous operation. These devices may be upgraded in the field to lightweight

mode, thereby providing customers with a smooth path from core to advanced features.

© 2005 Cisco Systems, Inc. All rights reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com. Page 2 of 16

The Cisco advanced wireless LAN feature set is delivered by lightweight access points, wireless LAN controllers and the Wireless Control System

(WCS) management application. The advanced feature set represents the most comprehensive set of capabilities in the industry including guest

access, wireless intrusion detection, scalable Layer 3 mobility, and available location services. Most Cisco Aironet access points are available in

versions designed for lightweight operation.

DEPLOYMENT ENVIRONMENTS

Wireless LANs are becoming commonplace in numerous environments, including offices, schools, factories, and warehouses—and even the

outdoors. At the same time, the wireless industry is evolving from lower-capacity, single-band devices to high-capacity dual-band solutions.

The Cisco Aironet family of access points meets these various application requirements, providing:

• Single- and dual-band access points

• Devices designed for indoor and outdoor deployments

• A consistent hardware feature set and predictable RF performance for deployment across the enterprise

As WLAN deployment expands into more applications and installation scenarios, a diverse line of access points is required to meet the associated

capacity, coverage, and environmental requirements. Cisco provides access points with either single 802.11g radios for up to 54 Mbps of capacity or

dual-radio access points supporting both 802.11g and 802.11a for up to 108 Mbps of combined network capacity. The Cisco product line includes

access points designed for offices and similar facilities such as hospitals and retail environments, challenging RF environments like factories and

warehouses, and the outdoors. These devices can be installed on desktops, on walls, on ceilings, above ceilings, and on top of poles.

While application requirements may vary, Cisco understands that all enterprise customers require uncompromised network security, scalable

manageability, and an evolving set of network services. That’s why all Cisco Aironet access points, regardless of form factor and capacity and

regardless of whether they operate in lightweight or autonomous mode, support the Cisco Unified Wireless Network, a framework for wired

and wireless integration that delivers the security, manageability, and services that enterprises have come to expect from Cisco on both wired

and wireless networks.

SOLUTION

Addressing Feature Requirements

As wireless LAN usage has evolved from basic transport for largely transactional applications, so have the feature expectations of wireless LAN

users and administrators. This evolution has evolved, however, on a segment-by-segment, customer-by-customer basis. It is critical for Cisco to

provide differing feature sets to best fit differing customer requirements. Given that customer requirements can evolve during the lifetime of a

wireless LAN deployment, it is also necessary to provide a means of smoothly upgrading this feature set for the installed base of products with

minimal disruption to network operations.



Cisco’s advanced wireless LAN feature set offers the features required for most enterprise deployments. Some deployments may not yet require these

advanced capabilities. To address these evolving requirements, customers can select either access points preconfigured for lightweight operation and

the advanced feature sets, or can upgrade autonomous access points in the field to lightweight operation. With Cisco, customers can choose the

feature set that is right for them at the time that it is right for them. Table 1 provides a summary of the operational capabilities of various Cisco

Aironet access points.

Table 1. Operational Capabilities of Cisco Aironet Access Points

Cisco Series Autonomous Operation Lightweight Operation

1000 Series No Yes

1100 Series Yes No

1130AG Series Yes Yes

1200 Series Yes Yes



1300 Series Yes No

1500 Series No Yes

Addressing Capacity Requirements

In just a few years, WLANs have evolved from proprietary systems with sub-Mbps capabilities to standardized offerings operating at as much as

a combined data rate of 108 Mbps. These high data rates are available in both the 2.4 GHz band with 802.11g technology and the 5 GHz band with

802.11a technology. 802.11g offers backward compatibility with 802.11b devices, but is limited to three non-overlapping channels in the 2.4 GHz

band. 802.11a provides no backward compatibility but supports as many as 23 channels (depending upon local regulations). To provide both

backward compatibility and high capacity, WLAN client vendors are migrating to dual-band 802.11a/g-capable client devices. In 2006, 802.11a/g

devices are expected to become the predominant type for embedded and aftermarket client adapters designed for laptops, desktops, and even PDAs.

Over time, these dual-band capabilities are expected to extend to almost every WLAN client device, including application-specific devices like voice

handsets, barcode scanners, and radio frequency identification (RFID) scanners.

Deploying an infrastructure that takes full advantage of the expanding capabilities of the client base makes sense if capacity is currently an issue or

is expected to become an issue during the useful life of the infrastructure devices. Given the rapid expansion of wireless-enabled devices, increasing

capacity requirements are likely to apply to most WLAN installations. For this majority of applications, access points that support both 802.11a and

802.11g represent a better long-term value, particularly given their low price premium relative to single-band devices. For the few applications that

are not expected to present capacity issues in the near term, customers can choose single-radio access points. Table 2 summarizes which Cisco access

points support 802.11a, 802.11b, and 802.11g.



Table 2. Cisco Aironet Access Point Support for 802.11a/b/g

Cisco Series 802.11b 802.11g 802.11a

1000 Series Yes Yes Yes

1100 Series Yes Yes No

1130AG Series Yes Yes Yes

1200 Series Yes Yes Optional*



1300 Series Yes Yes No

1500 Series Yes Yes Yes

* With a hardware upgrade module, the Cisco Aironet 1200 Series access point may be field-upgraded to support 802.11a.

Office Access Points

Cisco Aironet 1130AG Series IEEE 802.11a/b/g Access Point

Packages high capacity, high security, and enterprise-class features to deliver wireless LAN access for a low total cost of ownership. The device

is available in either a lightweight version, or as an autonomous version that may be field-upgraded to lightweight operation. With support for

both lightweight and autonomous operation, customers can enjoy the simplicity and efficiency of a common hardware platform even while having

a hybrid lightweight and autonomous deployment. Designed for wireless LAN coverage in offices and similar RF environments, this unobtrusive

autonomous access point features integrated antennas and dual IEEE 802.11a/g radios for robust and predictable coverage, delivering a combined

capacity of 108 Mbps. The product comes complete with all necessary mounting hardware to provide for an installation that is both secure and

consistent with contemporary office décor. The mounting bracket locks the access point as well as the Ethernet and console cables in place to

prevent theft and tampering. The Cisco Aironet 1130AG Series is ready to install and easy to manage, reducing the cost of deployment and

ongoing maintenance. For more information, visit: http://www.cisco.com/en/US/products/ps6087/products_data_sheet0900aecd801b9058.html

Cisco Aironet 1100 Series Access Point

Offers customers an affordable, easy-to-install, single-band autonomous access point that features enterprise-class management, security, and

scalability. The device is available in an autonomous version only and does not support lightweight operation. Legacy Cisco Aironet 1100 Series

access points have an 802.11b radio that may be field-upgraded to 802.11g; alternately, the Cisco Aironet 1100 Series may be ordered with a single

802.11g radio that is backward-compatible with 802.11b. For more information, visit:

http://www.cisco.com/en/US/products/hw/wireless/ps4570/products_data_sheet09186a00800f9ea7.html

http://www.cisco.com/en/US/products/ps6087/products_data_sheet0900aecd801b9058.html

http://www.cisco.com/en/US/products/hw/wireless/ps4570/products_data_sheet09186a00800f9ea7.html



Cisco Aironet 1000 Series IEEE 802.11a/b/g Lightweight Access Point Model 1010

Delivers 802.11a/b/g wireless LAN access with zero-touch configuration and management. The Cisco Aironet 1010 is available only as a

lightweight access point and does not support autonomous operation. Unlike the Cisco Aironet 1130AG Series, the Cisco Aironet 1010 requires

additional mounting bezels for office deployments and does not provide the same level of security and tamper resistance that is provided by the

1130AG Series. As the Cisco Aironet 1010 is limited to lightweight operation, customers with hybrid lightweight and autonomous deployments

cannot standardize on a single hardware platform. For more information, visit:

http://www.cisco.com/en/US/products/ps6306/products_data_sheet0900aecd8025708a.html

Indoor Access Points for Challenging RF Environments

Cisco Aironet 1240AG Series IEEE 802.11a/b/g Access Point

Delivers the versatility, high capacity, security, and enterprise-class features required in more challenging RF environments, such as warehouses,

factories and retailers. The device is available in either a lightweight or an autonomous version that may be field-upgraded to lightweight operation.

With support for both lightweight and autonomous operation, customers can enjoy the simplicity and efficiency of having a common hardware

platform even while having a hybrid lightweight and autonomous deployment. Designed for wireless LANs in rugged environments or installations

that require specialized external antennas, the Cisco Aironet 1240AG Series features diversity antenna connectors for both 2.4 and 5 GHz bands

to provide extended range, coverage versatility, and more flexible installation options. The Cisco Aironet 1240AG Series access points combines

this versatility with industry-leading transmit power, receive sensitivity, and delay spread for high multipath environments, providing reliable

performance and throughput under the most demanding conditions. A second-generation dual-band access point, the Cisco Aironet 1240AG Series

supports IEEE 802.3af Power over Ethernet (PoE). The product comes complete with all necessary mounting hardware to provide for an installation

that is both secure and rugged. The mounting bracket locks the access point as well as the Ethernet and console cables in place to prevent theft and

tampering. For more information, visit: http://www.cisco.com/en/US/products/ps6521/products_data_sheet0900aecd8031c844.html


Offers the same versatility, high capacity, security, and enterprise-class features demanded by industrial wireless LAN customers in a single-band

802.11g solution. The modular device provides the flexibility to field upgrade to a dual-band 802.11a/g network by adding a CardBus-based

802.11a upgrade module that can be easily installed into Cisco Aironet 1200 Series access points originally configured for 802.11g.

Cisco Aironet 1230AG Series Access Point

The Cisco Aironet 1230AG Series is a preconfigured dual-band version of the 1200 Series, providing support for 802.11a and 802.11g. This first-

generation dual-band device does not, however, provide the same performance and support for 802.3af PoE as does the 1240AG Series. For more

information, visit:

• Cisco Aironet 1200 Series Data Sheet: http://www.cisco.com/en/US/products/hw/wireless/ps430/products_data_sheet09186a00800937a6.html

• Cisco Aironet 1230AG Data Sheet: http://www.cisco.com/en/US/products/ps6108/products_data_sheet0900aecd801b9068.html

Cisco Aironet 1000 Series IEEE 802.11a/b/g Lightweight Access Point Model 1020 and 1030

Delivers 802.11a/b/g wireless LAN access with zero-touch configuration and management. It provides diversity antenna connectors for 2.4 GHz

operation and a single non-diversity connector for the 5 GHz band. The Cisco Aironet 1020 is available only as a lightweight access point and does

not support autonomous operation. The device does not provide the same extended operating temperature range as the Cisco Aironet 1230AG Series

and 1240AG Series, and requires additional mounting hardware. It does not provide the same level of security and tamper resistance as that is

provided by 1230AG Series and 1240AG Series. As the Cisco Aironet 1020 is limited to lightweight operation, customers with hybrid lightweight

and autonomous deployments cannot standardize on a single hardware platform.


http://www.cisco.com/en/US/products/ps6521/products_data_sheet0900aecd8031c844.html

http://www.cisco.com/en/US/products/hw/wireless/ps430/products_data_sheet09186a00800937a6.html

http://www.cisco.com/en/US/products/ps6108/products_data_sheet0900aecd801b9068.html



Cisco Aironet 1030 Lightweight Access Point is a version of the 1020 with software capabilities that allow the device to be deployed remotely

from a wireless LAN controller. This unique capability makes the 1030 ideal for small branch office deployments where local placement of a

wireless LAN controller is impractical or uneconomical.

For more information on the Cisco Aironet 1020 and 1030 lightweight access points, visit:


Outdoor Access Points/Bridges

Cisco Aironet 1300 Series IEEE 802.11g Wireless Outdoor Access Point/Bridge

Provides autonomous access point, wireless bridge, and workgroup bridge capabilities with enhanced WLAN security. For high-speed, cost-effective

wireless connectivity between multiple fixed or mobile networks and clients, this ruggedized platform is ideal for public access for outdoor areas,

network connections within a campus area, or outdoor infrastructures for mobile networks and users. Engineered specifically for harsh outdoor

environments, the Cisco Aironet 1300 Series is ideal for WLANs requiring outdoor coverage. The Cisco Aironet 1300 Series is available in an

autonomous version only. http://www.cisco.com/en/US/products/ps5861/products_data_sheet09186a00802252e1.html

Cisco Aironet 1500 Series Lightweight Outdoor Mesh Access Point

The Cisco Aironet 1500 Series enables cost-effective, scalable deployment of secure outdoor wireless LANs. With dual-band, simultaneous support

for IEEE 802.11a and 802.11b/g standards, the Cisco Aironet 1500 Series employs a patent-pending Adaptive Wireless Path Protocol to form a

dynamic wireless mesh network between remote access points, and delivers secure wireless access to any Wi-Fi-compliant client.

For more information on the Cisco Aironet 1500 Series Lightweight Outdoor Mesh Access Point, visit:

http://www.cisco.com/en/US/products/ps6548/index.html

ACCESS POINT FEATURES AND BENEFITS

Table 3 provides a summary of the Cisco Aironet access points that are best suited for different environments.

Table 3. Cisco Aironet Access Points for Different Environments

Cisco Series Offices and Similar Environments Challenging Indoor RF Environments

Outdoors

1000 Series model 1010* Recommended* Not recommended Not recommended

1000 Series model 1020* Recommended*(Model 1030 for branch offices)

Recommended1 (AP1020 or AP1030 [for remote offices])

Not recommended

1100 Series Recommended** Not recommended Not recommended

1130AG Series Ideal Not recommended Not recommended

1200 Series Recommended*** Recommended Recommended****

1230AG Series Recommended*** Recommended Recommended****

1240AG Series Recommended*** Ideal Recommended****

1300 Series Not recommended Not recommended Ideal**

1500 Series Not recommended Not recommended Ideal*

* For lightweight deployment only

** For autonomous deployment only.

*** Particularly for deployments above suspended ceilings.

**** Can be deployed outdoors when deployed in a weatherproof NEMA-rated enclosure.


http://www.cisco.com/en/US/products/ps5861/products_data_sheet09186a00802252e1.html




Table 4 summarizes the complete Cisco Aironet family of access points.

Table 4. Cisco Aironet Access Points

Product Features/Benefits

Access Points for Offices and Similar Environments


Dual-band lightweight or autonomous access point with integrated antennas for easy deployment in offices and similar RF environments

• Two high-performance IEEE 802.11a and 802.11g radios offering 108 Mbps of capacity

• 2.4- and 5 GHz integrated diversity omnidirectional antennas for easy deployment without external antennas

• Available in either a lightweight version, or an autonomous version that may be field-upgraded to lightweight operation

• Low-profile plastic case

• 32 MB of memory with 16 MB of storage

• Operating temperature range of 32 to 104°F (0 to 40°C)

• Inline power support (Cisco pre-standard and 802.3af)

• Console port for management

• Support for the Cisco Self-Defending Network, NAC, WPA, and 802.11i/WPA2

• Integrated and secure mounting system

• UL2043-rated for placement in plenum areas


Single-band autonomous access point with integrated antennas for easy deployment in offices and similar environments

• Single 802.11g radio offering 54 Mbps of capacity

• 2.4 GHz integrated diversity dipole antennas

• Available in an autonomous version only



• Inline power support (Cisco pre-standard)


• Integrated and secure mounting system


Cisco Aironet 1000 Series Lightweight Access Point Model 1010

Dual-band lightweight access point with integrated antennas for easy deployment in offices and similar RF environments

• Two IEEE 802.11a and 802.11g radios offering 108 Mbps of capacity

• 2.4 and 5 GHz integrated antennas for easy deployment without external antennas

• Available in a lightweight version only


• Plastic case


• Inline power support (802.3af)






Access Points for Challenging Indoor RF Environments


Second-generation dual-band lightweight or autonomous access point with dual diversity antenna connectors for challenging RF environments


• 2.4 and 5 GHz dual-diversity RP-TNC connectors for external antenna support


• Rugged metal case


• Operating temperature range of -4 to 131°F (-20 to 55°C)

• Inline power support (Cisco pre-standard and 802.3af)



• Complete with integrated and secure mounting system



First-generation dual-band lightweight or autonomous access point with dual-diversity antenna connectors for challenging RF environments


• 2.4 and 5 GHz dual-diversity RP-TNC connectors for external antenna support











Single band lightweight or autonomous access point with dual diversity antenna connectors for challenging RF environments.

• Single high performance 802.11g radio offering 54 Mbps of capacity

• Field-upgradable to support 802.11a with a hardware upgrade module

• 2.4 GHz dual-diversity RP-TNC connectors for external antenna support













Cisco Aironet 1000 Series Lightweight Access Point Model 1020

Dual-band lightweight access point with antenna connectors for challenging RF environments

• Two IEEE 802.11a and 802.11g radios offering 108 Mbps of capacity


• 5 GHz non-diversity RP-TNC connector for external antenna support

• Available in a lightweight version only

• Metal and plastic case



• Inline power support (802.3af)



Cisco Aironet 1300 Series Outdoor Access Point/Bridge

Single-band autonomous access point and wireless bridge with a NEMA-4 compliant case for mounting in outdoor areas

• Single 802.11g radio offering 54 Mbps of capacity


• Configurable as an autonomous access point, wireless bridge, or as a workgroup bridge

• Support for both point-to-point and point-to-multipoint configurations

• Weather resistant NEMA-4 compliant case

• Integrated or optional external antennas for flexibility in deployment






• Complete with Integrated and secure mounting system


• Integrated or optional external antennas for flexibility in deployment

Cisco Aironet 1500 Series Lightweight Outdoor Mesh Access Point

Lightweight outdoor mesh access point enables cost-effective, scalable deployment of secure outdoor wireless LANs.

• Dual 802.11a/g radio supports maximum data rate of 54 Mbps

• 802.11b/g for access and 802.11a for backhaul

• Support for point-to-point or point-to-multipoint and mesh architecture configurations

• Patent-pending Adaptive Wireless Path Protocol for intelligent wireless routing capability

• Weather resistant NEMA-4 compliant case





ARCHITECTURE

Dual-Band Access Points Provide Maximum Capacity and Scalability along with Investment Protection

Cisco Aironet 1000 Series lightweight access points and Cisco Aironet 1130AG, 1230AG, and 1240AG series access points are specifically designed

to protect current and future network infrastructure investments. The 802.11a radio supports data rates of up to 54 Mbps on 12 non-overlapping

5 GHz channels to offer high performance as well as maximum capacity and scalability. The 802.11g radio supports data rates up to 54 Mbps in the

2.4 GHz band. When using an 802.11g radio, the access point may be configured to support only 802.11g clients for high-bandwidth applications,

or, for added investment protection, it may be configured to support both 802.11g and legacy 802.11b clients.

Cisco Unified Wireless Network

Cisco Aironet access points are a key component of the Cisco Unified Wireless Network. The Cisco Unified Wireless Network cost-effectively

addresses the wireless LAN security, deployment, management, and control issues facing enterprises. This framework integrates and extends wired

and wireless networks to deliver scalable, manageable, and secure wireless LANs with the lowest total cost of ownership. It provides the same level

of security, scalability, reliability, ease of deployment, and management for wireless LANs that organizations expect from their wired LANs.

It includes innovative RF technology capabilities that enable real-time access to core business applications and delivers enterprise-class secure

connectivity.

With the Cisco Unified Wireless Network, the best elements of wireless and wired networking are combined to bring mobility to the enterprise

in a secure and reliable manner. The flexibility of the Cisco Unified Wireless Network allows network managers to design networks to meet their

specific needs, whether implementing highly integrated network designs or simple overlay networks.

For more information on the Cisco Unified Wireless Network, visit: http://www.cisco.com/go/unifiedwireless

For the Cisco Unified Wireless Network Brochure, visit:

http://www.cisco.com/en/US/products/hw/wireless/ps430/prod_brochure09186a0080184925.html

http://www.cisco.com/go/unifiedwireless

http://www.cisco.com/en/US/products/hw/wireless/ps430/prod_brochure09186a0080184925.html



Figure 1 depicts a typical lightweight access point deployment. Figure 2 depicts a typical autonomous access point deployment.

Figure 1. Lightweight Access Point Deployment



Figure 2. Autonomous Access Point Deployment



SUPPORTING PRODUCTS, PARTNERS, AND SERVICE OFFERINGS Cisco Wireless LAN Controllers

Cisco wireless LAN controllers are part of the Cisco advanced wireless LAN feature set and are responsible for handling systemwide wireless LAN

functions across an entire wireless network. Cisco wireless LAN controllers are designed to smoothly integrate into existing enterprise networks.

They communicate with Cisco Aironet 1000 Series lightweight access points over any Layer 2 (Ethernet) or Layer 3 (IP) infrastructure using the

Lightweight Access Point Protocol (LWAPP). For more information about Cisco wireless LAN controllers, visit:

• Cisco 4400 Series Wireless LAN Controllers: http://www.cisco.com/en/US/products/ps6366/index.html

• Cisco 2000 Series Wireless LAN Controllers: http://www.cisco.com/en/US/products/ps6308/index.html

Wireless LAN Management

Network managers need reliable cost-effective tools for wireless LAN planning, configuration, and management. These tools must be centrally

available and support simplified operations and easy-to-use graphical interfaces. Cisco Wireless LAN Management options are determined based

on the type of access points deployed and the features required.

• Lightweight access points may be managed with Cisco wireless LAN controllers and the Cisco Wireless Control System (WCS). A Cisco Wireless Location Appliance may be added for advanced features such as wireless VoIP and location services, as well as advanced wireless security features such as Network Admission Control (NAC), the Cisco Self-Defending Network and guest access.

• Autonomous access points may be configured with the CiscoWorks Wireless LAN Solution Engine (WLSE), or CiscoWorks Wireless LAN Solution Engine Express

Cisco Wireless Control System

Cisco Wireless Control System (WCS) is a Windows or Linux server-based platform for wireless LAN planning, configuration, and management.

It provides a powerful foundation by which IT managers can design, control, and monitor enterprise wireless networks from a centralized location,

simplifying operations and reducing total cost of ownership. For more information about Cisco WCS, visit:


Cisco Catalyst 6500 Series Wireless Services Module (WiSM)

The Cisco WiSM is a member of the Cisco Wireless LAN Controller family. It works in conjunction with Cisco Aironet® lightweight access points,

the Cisco Wireless Control System (WCS) and the Cisco Wireless Location Appliance to support mission-critical wireless data, voice, and video

applications. It provides real-time communication between lightweight access points and other WLAN controllers to deliver a secure and unified

wireless solution. For more information about the Cisco WiSM, visit: http://www.cisco.com/go/wism

Cisco Wireless LAN Controller Module for Integrated Services Routers (ISR)

The Cisco Wireless LAN Controller Module allows small and medium-sized businesses (SMBs) and enterprise branch offices to cost-effectively

deploy and manage secure WLANs. The module provides unparalleled security, mobility, and ease of use for business-critical WLANs, delivering

the most secure enterprise-class wireless system available. As a Cisco Integrated Services Router module, it delivers centralized security policies,

wireless intrusion prevention system (IPS) capabilities, award-winning RF management, quality of service (QoS), and Layer 3 fast secure roaming

for WLANs. The Cisco Wireless LAN Controller Module manages up to six Cisco Aironet lightweight access points and is supported on Cisco

2800/3800 Series integrated services routers and Cisco 3700 Series routers. For more information about the Cisco Wireless LAN Controller Module,

visit: http://www.cisco.com/en/US/products/ps6730/index.html



http://www.cisco.com/go/wism




CiscoWorks Wireless LAN Solution Engine

The CiscoWorks Wireless LAN Solution Engine (WLSE) is available as a management tool for Cisco Aironet autonomous access points and

wireless bridges. CiscoWorks WLSE is a turnkey and scalable management platform for managing hundreds to thousands of Cisco Aironet

autonomous access points and wireless bridges. For more information about CiscoWorks WLSE, visit: http://www.cisco.com/go/wlse

CiscoWorks Wireless LAN Solution Engine (WLSE) Express

The WLSE Express is a complete wireless LAN management solution with an integrated AAA server for small to medium sized enterprise facilities

or branch offices using Cisco Aironet autonomous access points and wireless bridges. For more information about CiscoWorks WLSE Express, visit:


Wireless LAN Location Services

Cisco Wireless Location Appliance

The Cisco Wireless Location Appliance is the industry’s first location solution that simultaneously tracks thousands of devices from directly within

the WLAN infrastructure—bringing the power of a cost-effective, high-resolution location solution to critical applications such as high-value asset

tracking, IT management, and location-based security. This easy-to-deploy solution smoothly integrates with Cisco wireless LAN controllers and

Cisco Aironet lightweight access points to track the physical location of wireless devices, including Wi-Fi enabled laptops, voice handsets, Wi-Fi

tags, and rogue devices, to within a few meters. For more information about the Cisco Wireless Location Appliance, visit:


Service and Support

Cisco offers a wide range of services programs to accelerate customer success. These innovative programs are delivered through a unique

combination of people, processes, tools, and partners, resulting in high levels of customer satisfaction. Cisco Services help you protect your

network investment, optimize network operations, and prepare your network for new applications to extend network intelligence and the power

of your business. For more information about Cisco Services, visit:

http://www.cisco.com/en/US/products/svcs/ps2961/ps2738/services_segment_service_home.html

FOR MORE INFORMATION

For more information about Cisco access points, contact your local account representative or visit: http://www.cisco.com/go/wireless

For more information about the Cisco Unified Wireless Network, visit: http://www.cisco.com/go/unifiedwireless

http://www.cisco.com/go/wlse



http://www.cisco.com/en/US/products/svcs/ps2961/ps2738/services_segment_service_home.html

http://www.cisco.com/go/wireless

http://www.cisco.com/go/unifiedwireless



Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100

European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883

Asia Pacific Headquarters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore 068912 www.cisco.com Tel: +65 6317 7777 Fax: +65 6317 7799

Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on

the Cisco Website at www.cisco.com/go/offices. Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Cyprus Czech Republic • Denmark • Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel Italy • Japan • Korea • Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe

Copyright 2005 Cisco Systems, Inc. All rights reserved. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R) 205511.D_ETMG_LS_11.05 Printed in the USA

http://www.cisco.com/go/offices



proposal. 163

Appendix H. Financial Statements

IBM

2003_ibm_ar_financials.pdf

2004_ibm_financials.pdf

2005_ibm_financials.pdf

Cisco

CISCOSYSTEMSINC10K.pdf

CISCOSYSTEMSINC10Q.pdf