silang water district...silang water district customer service division accepts/entertains...

SILANG WATER DISTRICT

CUSTOMER SERVICE DIVISION

Accepts/entertains application for new service connection.

Encodes application to E-GAPS System and collects payment for registration fee.

Investigates the location of application for new service connection.

Prepares and computes the bill of materials for new service connection.


Verifies/checks and recommends application for approval .

Encodes bill of materials of application.

Endorses the job order to Maintenance Division for…

…service connection

Endorses the application to Production Division for approval of application.

Collects payment of applicationfees.

Prepares job order for new service connection.

Endorses approved application to Accounting Division for accounting record.

Approval of application by the General Manager.

Release of materials from Warehouse under General Service Division.

Sorts and files installed application.

Post-investigation of installed new service connection.



Accepts/entertains application for new service connection.

Encodes application to E-GAPS System and collects payment for registration fee.

Investigates the location of application for new service connection.



Verifies/checks and recommends application for approval .

Encodes bill of materials of application. Accepts and encodes renewal of Temporary Contract to E-GAPS System.

Endorses the job order to Maintenance Division for…

…service connection

Endorses the application to Production Division for approval of application.

Collects payment of applicationfees. Accepts payment for registration fee of Temporary Contract and prepares acknowledgment receipt for notarial fee.

Prepares job order for new service connection.

Endorses approved application to Accounting Division for accounting record.

Approval of application by the General Manager.

Release of materials from Warehouse under General Service Division.

Sorts and files installed application.

Post-investigation of installed new service connection.

Notarizes Temporary Contract thru authorized notary public.



Accepts payment for registration fee of Temporary Contract and prepares acknowledgment receipt for notarial fee.

Notarizes Temporary Contract thru authorized notary public.

Endorses Temporary Contract to authorized signatories for signing including, supervisor, Engineeringand Operation Department Manager, Commercial Services Department Manager and General Manager.

Serves letters to concerned concessionaires.

Endorses letters to Commercial Services Department Manager for signing.

Prepares and prints letters for notice of renewal of temporary contract

Prepares and prints list of accounts due for renewal of Temporary Contracts.

Accepts and encodes renewal of Temporary Contract to E-GAPS System.

Sorts and files notarized Temporary Contract.

Prepares and prints TemporaryContract and control number



Customer Service Div.

Entertains and accepts request of reconnection from concessionaire orrepresentative.

Verifies account latest bill payment.

Endorses request to reconnector (for locked reconnection) or Maintenance Division (for pulled out water meter) for actual reconnection.

Payment of reconnection fee and additional St. Meter Valve for pulled out water meter.

Encodes and prepares reconnectionform thru E-GAPS System.

Encodes details of results to E-GAPS System.

Submits monthly report of reconnections to supervisor.

Submits finished request to customer service employee for reference and filing.




Entertains and accepts request of relocation or transfer of water meter from concerned citizen or concessionaire.

Encodes and prepares maintenanceorder form thru E-GAPS System.

Endorses request to Maintenance Division.

Inspects site and computes of bill of materials.

Payment of fee and materials, if any (case to case basis).


Submits monthly report of maintenance orders to supervisor. Submits finished request to customer service employee for

reference and filing.Resolves request by replacing watermeter / relocating or transferring water meter




Submits monthly report of maintenance orders to supervisor.

Submits finished request to customer service employee for reference and filing.

Resolves request by replacing water meter, voluntary disconnection/ calibrating water meter.


Entertains and accepts request of maintenance order from concerned citizen or concessionaire.

Encodes and prepares maintenanceorder form thru E-GAPS System.

Endorses request to concerned division.Payment of fee and materials, if any

(case to case basis).



Encodes details of result to E-GAPS System.

Submits monthly report of service request to supervisor. Submits finished request to customer service employee for

reference and filing.Resolves request by repairing, checking or replacing materials or service/main line.


Entertains and accepts request fromconcerned citizen or concessionaire.

Encodes and prepares service request thru E-GAPS System. Endorses request to concerned

division.Payment of fee and materials, if any (case to case basis).

Service Request:Service Line Leak, Main Line Leak, High / Low Consumption, Wrong Reading, Replacement of

Material/s, Checking of Illegal Connection, No or Low Pressure of Water Supply and Re-Classification of Account



After due date, checks the list ofconcessionaires with delinquent accounts and with promissory notes.

After checking, proceed to disconnection activity.

Prepares the list of all disconnected water meters.

Submits the list of disconnected water meters to the supervisor.

silang water district...silang water district customer service division accepts/entertains...

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