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QualityTamara ARIĞ ÖZUTKU

Siemens / HacettepeRestricted © Siemens AG 2019

Tamara ARIG OZUTKU / GP

Restricted © Siemens AG 2019

17.05.2019

Index

• Definition of Quality 3-7

• Quality Management System 8

• Project Quality Management 9-17

• Quality Planning 11

• Quality Assurance 12

• Quality Control 13

• PM@Siemens 14-15

• Tools&Technics 16-17

• References&Abbreviations 18-19

• Contact Information 20



17.05.2019

Definition of Quality

Quality is perceived differently by different people.

In a manufactured product, the customer as a user

recognizes the quality of fit, finish, appearance,

function, and performance. The quality of service

may be rated based on the degree of satisfaction by

the customer receiving the service.

The relevant dictionary meaning of quality is “the

degree of excellence”. However, this definition is

relative in nature. The ultimate test in this evaluation

process lies with the consumer. The customer’s

needs must be translated into measurable

characteristics in a product or service. Once the

specifications are developed, ways to measure and

monitor the characteristics need to be found. This

provides the basis for continuous improvement in

the product or service. The ultimate aim is to ensure

that the customer will be satisfied to pay for the

product or service. This should result in a

reasonable profit for the producer or the service

provider. The relationship with a customer is a

lasting one. The reliability of a product plays an

important role in developing this relationship (1)



17.05.2019

Evolution of Quality and Standards

(2)

(3)

One of frequently used definition comes from Juran: Quality is fitness for use.

W. Edwards Deming defined quality as follows: Good quality means a predictable degree of uniformity and dependability with a quality standard suited to

the customer. The underlying philosophy of all definitions is the same – consistency of conformance and

performance, and keeping the customer in mind.

Another definition that is widely accepted is: Quality is the degree to which performance meets expectations. This definition provides a means to

assess quality using a relative measure.

American Society for Quality (ASQ): Quality denotes an excellence in goods and services, especially to the degree they conform to

requirements and satisfy customers (1)



17.05.2019

Quality Principles in Siemens

Quality is determined by our customers.

Quality means understanding and exceeding customer expectations.

Quality starts at the top.

Quality is a value of all employees.

Quality needs to be integrated into products and processes at an early stage.

Quality is a matter of measurement and transparency.

Quality needs continuous improvement

Quality Vision: Siemens stands for world-class quality (4)



17.05.2019

Definition of Quality in Siemens

“Siemens

Stands for

World-Class Quality.”

We aim to become

the benchmark organization

in search of

World-Class Quality and Excellence

Quality is made by “you”

Excellent quality is the basis for the daily work!

Siemens Quality ensures;

Mission

Vision

Understanding and

Exceeding Customer

Expectations

Improving Competitiveness and

Business PerformanceDeploying Improvement Culture as a

driver for Excellence

Continuously Improving Product,

Process, and People Quality

Sustaining Integrated, Clear & Simple

Management Systems

Implementing Excellence

Methods

(5)



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Siemens QM 9 Mandatory Elements(6)



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PM@Siemens

Quality Management System / Project Management

(7)

(8)



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Main objective of Project Management is balancing the project competing contraints.

Project Quality Management

Scope

TimeCost

Non-conformance

Non-conformance

Non-conformance

(9)



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Project Quality Management includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. It

includes all activities of the overall management function that determine the quality policy, objectives, and responsibilities and implements them by

means such as quality planning, quality assurance, quality control, and quality improvement, within the quality system.


(10)

(11)



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Quality Planning

(11)



17.05.2019

Quality Assurance

(11)



17.05.2019

Quality Control

(11)



17.05.2019

PM@Siemens

(12)



17.05.2019


PM@Siemens

Project ExecutionProject Sales

PM10

Go No-Go

Decision

PM20

Bid

Decision

PM40

Bid

Approval

PM70

Project

Won-Lost

PM80

Start of

Project

PM100

Order Reciept

Clarified

PM200

Approval

Detail Planning

PM300

Dispatch

Approval

PM400

Material

Resource at site

PM550

Const./Instal.

Completed

PM600

Release for

Customer Accept.

PM650

Customer

Acceptance

PM670

Project

Closure

EARLY INVOLVEMENT

Lessons Learned & Risk

PACT

Project/Quality Plan Draft Project /Quality Plan

QG QG QG QG QG

CCS

PACT

Project /Quality Plan

CCS

PM100

Check

PM200

CheckP300 Check

PM400

Check

PM550

Check

PM600

Check

PM650

Check

Quality PlanningQuality Assurance

Quality Control

Lessons Learned

Customer Complaint Handling / 8D

PMA+ PMA+

Nonconformance Management (Problem Solving Tools)

PROJECT KPI FOLLOW-UP

Site Audits

DPW

Project Plan / Project Quality Plan

Tailoring Tool / QG

PACT

QMiP Job Profile / Task List

Project Q-Report and KPI’s

Site Audits

Nonconformance Management Process

QDMS / 8D

PDR

Lessons Learned

QMiP



17.05.2019


Tools & Technics

(11)

(13)



17.05.2019


Tools & Technics



17.05.2019

Quality Topics

The root feeds the fruits...



17.05.2019

(1) Quality and Reliability in Engineering - By Tirupathi R. Chandrupatla, Cambridge University Press

(2) http://www.qualindustri.com/quality/history Mohamed, 2002, p1164

(3) Concepts of ISO 9001 and ISO 14001; Garg Akhil, Mar 23, 2015

(4) Siemens Quality Vision

(5) Siemens BE Presentation

(6) Siemens Quality Guideline

(7) http://www.isorequirements.com/iso_9001_section_4_quality_management_system.html

(8) International Standards for Project Management, FitsilisPanos, Feb 03, 2014

(9) PMBOK Fifth Edition, 2013

(10) PMP Training - 08 Project Quality Management, ejlp12, Oct 19, 2010

(11) Project quality management - PMI PMBOK Knowledge Area, Jamil Imran, Nov 19, 2013

(12) PM@Siemens v 5.2

(13) http://iso22000resourcecenter.blogspot.com.tr/2015/02/understanding-total-quality-management.html

References

QMiP: Quality Manager in Project

PMA+: Project Maturuty Assement

http://www.qualindustri.com/quality/history

http://www.isorequirements.com/iso_9001_section_4_quality_management_system.html

http://iso22000resourcecenter.blogspot.com.tr/2015/02/understanding-total-quality-management.html



17.05.2019

ISO: International Standards Organization

TQM: Total Quality Management

OHSAS: Occupational Health and Safety Assessment Series

QM: Quality Management

QMS: Quality Management System

PM: Project Management

PMI: Project Management Institute

KPI: Key Performance Indication

NCC: Nonconformance Cost

DPW : Dynamic Process World

QG: Q-Gates

PACT: Project Acceleration by Coaching and Teaming

QMiP: Quality Manager in Project

QDMS: Quality Document Management System

PDR: Project Development Report

PMA+: Project Maturuty Assement

CCS: Customer Satisfaction Survey

Abbreviations



17.05.2019

Contact Information

Tamara Arığ Özutku

Siemens Turkey

Gas and Power (GP)

Head of Support Functions

E-mail: [email protected]

siemens.com

mailto:[email protected]

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